Warning to Anyone Considering Premier Pools & Spa (401 Broadway, Port Jefferson Station, NY 11776)…read more I strongly advise anyone to think twice before doing business with Premier Pools & Spa. I signed my contract on April 25, 2026, with the understanding that my pool project would be completed by the end of May. I paid the required $3,000 deposit, received invoices, and was given repeated assurances that the work would be completed on time. Instead, May came and went with little to no progress. June was the same, and now we are at the end of July with the project still unfinished. Rather than completing the work they agreed to, I have received two additional invoices totaling $4,500 for items that I believe should be standard as part of a new pool liner installation. What has made this experience even more frustrating is the complete lack of communication. My emails and attempts to address these concerns have gone unanswered, and no one has taken responsibility for the delays or the unexpected charges. In addition to the significant delay, my property has been left in unacceptable condition. My front yard looks like a construction site, with materials scattered across my lawn and even onto my neighbor's property, damaging her grass. There are also empty water bottles, trash, and debris left inside the pool and throughout the property. This is completely unprofessional and shows a lack of respect for both my home and my neighbors. The agreed-upon work included removal of the old liner and raising the pool, yet months later the project remains incomplete while the condition of my property continues to deteriorate. Based on my experience, I cannot recommend Premier Pools & Spa. I hope they take responsibility for their work, improve their communication, and treat future customers with the professionalism they deserve.

We live in East Setauket, NY for over 25 Years now. (I keep trying to edit my profile where it…read morelists erroneously Manhasset) We bought an AquaLink Pool Cleaner from Premier and they were able to honor our warranty on it and replaced the battery and now it is working great again. I would highly recommend Premier Pools for your equipment purchases, chemicals and other items related to pool and spa care. They were even able to give me a part for my spa cover hanger that worked equally great. You can visit their store with your water sample and they will give you a print out of what chemicals you need to keep your pool and spa in top condition. Very satisfied with their outstanding service.

My daughter's car broke down on her way to work today. The owner of this pool supply store came out…read moreand RATHER THAN ask if he could help her in any way, he told her to move her car because it was affecting his business. Mind you this was before 9 o'clock in the morning. When she asked how she could move it if it wasn't operating, his response was to put the car in neutral and push it. This so-called human has no idea what my daughter's physical health is, nor does he care! If that is the kind of so-called human, he is then perhaps you should think twice before doing Business with him.

At the end of last season my dolphin robotic pool had one of the gripper tires fall off and…read moreneeded to be replaced. so I took the unit to replace the one tire and do an overall evaluation of it. after four days they gave it back to me paid $65 everything was good. Got home put it in the pool that same afternoon the rubber bands came off. went back to chemex for a second time. The guy said that something internally was cracked In the main frame another $350. picked it up everything was fine. Put it in the pool and the entire cover from the main frame that he replaced came off inside the pool. picked up the cover and bring it back for a third time. they didn't charge me. brought it to my house again after an hour of using it the same rubber tracking bands came off and now I'm back there for the fourth time. It's my understanding that Billy the technician doesn't work directly for the organization and is overwhelmed with many service calls. Seems to have a lot on his plate. To many customers waiting in line for repairs and only one tech to handle all of them. I'm going on my third or fourth week without having my pool, but regardless of that I'm getting the impression that this company is not the right company for maintenance on these robotic cleaners. Thanks, Chris.

Great local store with very friendly staff. Everything you would need for your pool, including…read moregreat high quality pool floats and accessories. Highly recommend stopping by and supporting a local business!

Great service. They are nice even if you don't buy anything. Very professional. They test the…read morewater for free.

It says it in the name, 5stars!! The service has been very professional, kind, and accommodating…read morethroughout the last 2 years of my experience. My pool has never been so clean so fast. Dave and his staff are the most down to earth people and provide honest expectations. They came highly recommended and definitely exceeded my expectations.

We were just physically threatened threatened by David of 5 star for not paying a bill for services…read morehe rendered that were not asked for or needed and accomplished nothing. My wife who was home alone is still shaking from the experience. Be careful of this man, he appears to be unstable and dangerous!!!! he does horrible work and is totally unreliable!!!!!!!!!!

Tom has been very helpful patient and accommodating. He worked with us to get the right spa…read more Can't wait for delivery

They delivered a hot tub with a broken panel and they refuse to fix it…read more Stay away from this place!

Where do I begin to tell you all how lucky I was to find the people at Suffolk Liner. When I went…read moreto open my pool this May, we saw that we lost about 75% of the water. Finding a quality company to come in and handle this problem during the "peak" time of the year for pool openings and service was really difficult. My pool company who built the pool (8 yrs old) were of no use, they wouldn't help me because"I wasn't an active customer. I found Suffolk liner by luck when I was at my dentist. I was getting a root canal and I was telling him the story of my pool. He said to me that he used Suffolk liner and was very happy. I already hired someone but began to have second thoughts when they did not show when they said they would. When I got in my car, I called Suffolk Liner and spoke to Jan, the owner. He had said that they were extremely busy but he will help me and have his site manager to get in touch with me. The next day, I was contacted by Arak, who assured me that he will take care of us and get this resolved as soon as possible. WE made an appointment for the next day. Arak came to the house and looked at the pool and liner problem which was now tearing from stress and he again assured me that he will get us into our pool by July 4th. We sat and chose a beautiful liner that was totally different from our prior liner and he gave me a very fair price that I was happy with. He again soured me that this will be all resolved soon and that the liner will be ordered the next day. (I already had the measurement s and was using the same liner company, which saved us time because no measurements were needed). He said the liner will be in in 2 weeks and then we will set up the install. Suffolk liner called me at about 2 weeks and we set the date for install. The installation crew was just amazing! The team of 4 powerhouses were Moniek, Marek, Eryk and John. They came fired up for the install and immediately went in, drained the remaining water and then began slicing up the old liner and placing into garbage bags that were not too heavy and easily handled. They placed all the liner bags in a spot that I designated fro easy load into my car to take to the dump. (Hampton Bays- we hire our own garbage pick up and I brought the liner to the dump). They do not take the liner away, which I was fine with. The crew began to work diligently to reshape my pool basically going over the entire pool with a trowel making it perfect. They also had to remove all summer plates (3) and my 6 lights, which is a cumbersome task. I also had 6 drains in the deep end to be removed and reset as well. They worked into the night setting the new liner into place with what I feel was a perfect installation. They all strategically moved that liner and got it ready for filling and setting the vacuum to remove air as the liner fills. 2 days later they came back to do all the cutouts of skimmers and then reinstall my lights. Once the at was done, they called me out to see that everything was working perfectly and I continued to fill the pool. They even did some last minute rolling of a spot on the bottom to make it nice and smooth. The team and the entire staff at Suffolk liner were all truly amazing and went above and beyond to help me out and get us back in our pool by July 4th!! Jan was a life saver going out of his way to see that they got me into the schedule immediately. Arak was our savior delivering a top notch team of installers and a beautiful liner. The entire job was smooth and. Amazing to watch. Please check out my before and after pictures!!! I enthusiastically recommend Suffolk Liner for your new liner installation! They saved the day for us! Thank you Jan and Arak and the install team!

Liner was 12+ years old. They were recommended by a friend. From the gal who came to the house to…read morewrite out our order to Danny and crew everything went smoothly. Specific directions were given as to the filling of the pool etc. They were professional and arrived at the appointed times. We would not hesitate to recommend them!

Jack has been servicing my hot tub for many years. Knowledgeable, efficient and friendly. Never had…read moreany problems or complaints with his service. Highly recommend him.

Responsive to initial call, Efficient and knowledgeable , very friendly…read more Pump and heater went on a 10 year old spa, diagnosed ordered parts 5 days up and running Would recommend