We put it in an above ground pool during Covid because we couldn't get any other pool company to…read moreinstall an inground pool. It was one of the best decisions we ever made. Cryer Pools continues to service it. The kids hang out at my house because my pool is bigger than their inground pool.!

I have had one problem after another with this Pool company. I have spoke with Crystal on several…read moreoccasions and I feel she just doesn't take it serious. This was the last chance I am giving this company for three weeks straight. My pool is not getting cleaned I was not told anything. They finally came out to clean it again. My pool is brand new. It's a year old had algae in it. The kids were not able to swim for spring break. I have videos where the employees come out and spend total amount of time getting out of their vehicle cleaning the pool and getting back in the vehicle 7 1/2 minutes that is not enough time to clean a pool. This was the last of it. We're having Easter at our house and the pool has algae all in it once Again I would not recommend this company for any reason at all. I do have pictures and video if I need proof.

Our pool could not have turned out any better. We are the envy of our neighborhood. There is no…read moredoubt in my mind that adding this pool to our home WILL increase the value and the desirability of this property. Wonderful job by Brad and his team.

Very knowledgeable and respectful staff. They sell Tenjam Pool Loungers and were very helpful in…read morethe sales process & delivery. Management seems very informed of new pool technology and willing to help with questions.

I am at my Pool & Spa Store ! The employees are pretty…read morefriendly & helpful in helping you!!! Very professional as well.. I am trying to get a new cleaning pump! I am also getting chlorine tabs for my pool.. They have also reasonable accessories for the pool.. So yes this place is useful to anyone that has a pool!!! So yes I recommend this store!!!!,

This company is great, they were able to work with me and my budget to get the job done, and done…read morenicely. The crew was very respectful and friendly, the owner was very knowledgeable, he helped answer any questions I had throughout the installation, he always responded quickly to any question I had. I will definitely be using them again in the future. Thank you Diamond H Pools!

I have has numerous issues with their billing, can not ever reach anyone to talk to, they never…read morereturn email or calls. From several different people who have been to my house to perform the cleaning and up-charging for additional chlorine, in addition to breaking the chlorine tab holder that leaked for 3 months. No t satisfied at all.

A fair quote and speedy installation of a slide. They recommended a great fiberglass slide that…read morematched perfectly with my pool.

From the owner: Keep your pool sparkling clean all year with our weekly maintenance services! We also specialize in…read morepool remodeling to give your oasis a fresh look and expert repairs to fix leaks, pumps, heaters, and above-ground pool installations, visual enhancements and more. -Weekly Cleaning & Chemicals -Custom Remodeling & Upgrades -Fast, Reliable Repairs Call us today for a free quote! Dive into an stress-free pool experience.

After having our spa six month it is time to write a review of Spas Unlimited service. We've had…read moreissues with the bluetooth that had everyone scratching their head, ordering parts, dealing with delays in getting the parts from the manufacturing company and COVID. Last week Brett contacted me again to tell me they finally have the topside control panel for the entire spa.....yeah. Brett showed up early and had the bluetooth system working again. It sounds fabulous, the speakers have high end quality sound and makes the entire spa time even more relaxing. David worked with us during this entire process. I felt so sorry for him as getting the parts were out of his control. Then Brett, total gentleman and professional who explained each step he was taking to attempt to fix the issue, much thanks friend. Thanks to Benny and Jeremy who also stopped by one evening after the completed their spa deliveries for the day and worked well past dark to help. The ladies in the office who kept getting out calls for any possible updates, thank you. We couldn't be more pleased with our purchase back in July and delivery in August. David your entire staff is incredible and patient, so keep up the great job you all do and keep doing it right.

UPDATE- The day I posted this, I finally got a call, so I changed my 1 star to 2 stars. Martin…read morecame out, and fussed about the spa, and then told me, he will need to make a third return call, not this Monday, but NEXT Monday to bring his sump pumps and vacuum etc. So, still not repaired to blow out the lines. I will update again if anything ever gets finished. I bought a lovely swim spa from Spas Unlimited a couple of years ago. We have enjoyed the spa. Noticed a few issues this spring. Reached out to Esmeralda in service. Paid a Couple hundred dollar service fee. Waited over a month for a Technician to visit. He spend about 10 mins with my spa. Enough to remove filters and the top of spa. He stated he needed a compressor to blow the lines, and the spa jets seemed glued on and were not popping off easily. He left. I truly thought he was either going to get a compressor or have lunch. He never returned. I waited another week to call Esmeralda who stated that they were "waiting to see how the owner wanted to proceed with the repair". I haven't heard back in three weeks. The request for service started back in Spring. It is now almost August. Unsure of what I paid $$ for service call. Absolutely nothing was done. I've been more than patient.

Final Edit: I would recommend this company. We had issues, (keep in mind as frustrating as it was I…read moredon't think our issues were normal for this company, we were just unlucky), but they stood by their warranty and made everything right. With construction you want everything to go perfect, but when it doesn't, a company shows you who they truly are when they either address the issues or leave you hanging. This company insisted on addressing our issues until they got it right, even when I was ready to give up. Make sure you reach out to Mikaela in the front office when you feel you're not being heard. She'll make sure you get squared away. Edit: We've had a few issues since our pool was installed; pool sloping, cement work, leaking, clean up, etc. However, based on other reviews these issues don't seem to be typical for them and they are working with us to try and make things right. The Company's front office, Mikaela, has reached out to us and will be working with us to make sure our concerns are addressed. I feel this shows they want to keep the customer happy, so I am bumping up the stars for now. We are scheduled to have someone come out and correct the cement work and sloping in December (we chose the date). I Will do a follow up review after these issues have been addressed. I will also welcome anyone who wants to see their work up close, before making a decision.

The process was really great until the concrete came in. Aquapools contracts out the concrete so it…read moreis not in house. Was the wrong color, then it was too slick to walk on and unsafe for our children, they threw sand on it and now it just looks bad and is peeling. After a year of calling, still not fixed as requested. Middle images are what it was supposed to look like, but was too slick to walk on when it was wet. Aqua pools tells us to deal with concrete guy directly, but that hasn't worked. Maybe if they had an in house concrete guy they could have more oversight. Other than that they have been responsive.

After interviewing several companies, checking reviews, and doing my homework, I chose Richards…read moreTotal Backyard Solutions and it turned out to be one of the best decisions I've made. I had worked with them years ago when I purchased my Jacuzzi/spa, which is still gorgeous, but this pool has completely transformed my backyard into a private resort. The process took some time in the beginning with planning and design, but it absolutely paid off in the end. Between Montana, Jacob, and Stacey, and their fantastic and friendly crews, the final result looks like something straight out of a postcard. I literally can't stop staring at it. The back of my patio villa home is mostly windows. I used to keep them open just for natural light. Now, even at night, the view is so stunning that it feels like living inside a luxury retreat. I never imagined something this breathtaking could be my own backyard. They designed and built the pool, waterfall wall, and deck to blend seamlessly with my existing natural stone pond and waterfall. The attention to detail is incredible. As pretty much expected, we ran into a couple of snags and I'm a perfectionist. BUT what truly sets this company apart is how they handled everything. Montana, Jacob and General Manager Stacey they went above and beyond to make it right. and then some. The colors, textures, and overall design are just invigorating. And I don't even have to tell you how much my adult kids and grandkids love it, they never want to leave! Because I trusted their work, I continued with irrigation repairs, landscape design, and outdoor lighting and once again, they delivered a home run. I even added one of their chillers systems. In Texas, where summers last nine/ten months, pools can quickly turn into bathtubs. The chiller will make all the difference, allowing us to actually enjoy the pool even in peak heat. My backyard is now something people dream about. We're retired and used to travel to experience beautiful scenery. Now, we have that same feeling right at home from morning coffee to a glass of wine in the evening, it truly feels like our own private resort. I highly recommend Richards Total Backyard Solutions for pools, spas, landscaping, irrigation, lighting, and complete backyard transformations.

It's been 10 weeks since we signed our contract and paid the deposit, yet we still don't have…read morepermits or a start date for the pool and spa. I had high hopes when we met and designed the pool, but my hopes are quickly diminishing. We have had no communication, outside of us reaching out to the salesperson, so I'm now left to wonder if that will be the case once we actually begin the process. I am highly disappointed in this process, beginning to wonder if I should have gone with my number 2. Hmmmm My advice, proceed with caution.

My trevi pool is nice that I purchased and John was very helpful but too bad all that investment…read morewill probably go down the drain because of the contractor Diamond H Pools that installed it. The owner Mark is a scam salesman and will charge you for any little thing. His work is not good and his attitude is terrible. He yells and curses at his workers so you and your neighbors can hear him clearly. He left electrical lines popping out of my yard and installed a broken underwater light that I now have to pay someone else to fix. He left my breaker box torn apart and didnt install my pool timer correctly so my pool is constantly running. I purchased this pool thinking I got a great deal but walked away spending close to 9K after getting suckered. Please ask several questions before using him if Keylime pools keeps using him as their contractor. Also FYI the pool install does NOT include chemicals. John gives you a start up kit with your pool but his contractor Mark will charge you 120 to have his worker put it in your pool. Im sure there are people that can put their own chemicals in the pool but for someone like me that knows nothing about chemicals I thought that was part of the package. Its like buying a car with no wheels for me. lol!

We bought a pool through them about 5 years ago excellent customer service every issue we've ever…read morehad with the pool he's immediately fixed or explain how to take care of the pool most problems we've had our self error and fortunately we had him to help us through them great company great customer service easy to work with would highly recommend

We had issues from start to finish. Too many to mention but main issues are leaking hot tub and…read morewrong tile. We had them come out three times to fix hot tub leak. It would hold for a short time but continued to come back. Started leaking AGAIN! Now they say we are out of warranty time frame. This has been leaking since the beginning and they responded until it was "out of warranty!" They stopped responding to emails. They never fixed the issue from the start! They do not stand behind their work! I DO NOT RECOMMEND THIS COMPANY!!!! I hate my pool and regret ever hiring this company!!!!!!!!!!

Won't honor their warranty! There is an air cavity between…read morethe gunite and plaster of my pool. The came out, along with the plaster company, Pool Works, and the gunite company (Union Gunite) who were simply there to demean me. When I showed them where the air cavity was, they just simply said they didn't feel it and it's not a warranty issue until it actually cracks! Not a reputable company. I do not recommend.