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    The Pool & Spa Store

    4.0 (1 review)

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    12 years ago

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    Spas Unlimited - Houston - Custom Indoor Sauna in a bathroom with a bathtub

    Spas Unlimited - Houston

    3.9(30 reviews)
    29.2 mi
    $$

    After having our spa six month it is time to write a review of Spas Unlimited service. We've had…read moreissues with the bluetooth that had everyone scratching their head, ordering parts, dealing with delays in getting the parts from the manufacturing company and COVID. Last week Brett contacted me again to tell me they finally have the topside control panel for the entire spa.....yeah. Brett showed up early and had the bluetooth system working again. It sounds fabulous, the speakers have high end quality sound and makes the entire spa time even more relaxing. David worked with us during this entire process. I felt so sorry for him as getting the parts were out of his control. Then Brett, total gentleman and professional who explained each step he was taking to attempt to fix the issue, much thanks friend. Thanks to Benny and Jeremy who also stopped by one evening after the completed their spa deliveries for the day and worked well past dark to help. The ladies in the office who kept getting out calls for any possible updates, thank you. We couldn't be more pleased with our purchase back in July and delivery in August. David your entire staff is incredible and patient, so keep up the great job you all do and keep doing it right.

    UPDATE- The day I posted this, I finally got a call, so I changed my 1 star to 2 stars. Martin…read morecame out, and fussed about the spa, and then told me, he will need to make a third return call, not this Monday, but NEXT Monday to bring his sump pumps and vacuum etc. So, still not repaired to blow out the lines. I will update again if anything ever gets finished. I bought a lovely swim spa from Spas Unlimited a couple of years ago. We have enjoyed the spa. Noticed a few issues this spring. Reached out to Esmeralda in service. Paid a Couple hundred dollar service fee. Waited over a month for a Technician to visit. He spend about 10 mins with my spa. Enough to remove filters and the top of spa. He stated he needed a compressor to blow the lines, and the spa jets seemed glued on and were not popping off easily. He left. I truly thought he was either going to get a compressor or have lunch. He never returned. I waited another week to call Esmeralda who stated that they were "waiting to see how the owner wanted to proceed with the repair". I haven't heard back in three weeks. The request for service started back in Spring. It is now almost August. Unsure of what I paid $$ for service call. Absolutely nothing was done. I've been more than patient.

    Photos
    Spas Unlimited - Houston - Water care wall showing the interior of store

    Water care wall showing the interior of store

    Spas Unlimited - Houston - Custom Indoor Sauna with a blue light. Sauna is in a room with an additional door.

    Custom Indoor Sauna with a blue light. Sauna is in a room with an additional door.

    Spas Unlimited - Houston - Caldera Cantabria

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    Caldera Cantabria

    AquaPools of Houston - When it looked great, but kids slipped and fell, was too slick

    AquaPools of Houston

    4.7(15 reviews)
    36.1 mi

    Final Edit: I would recommend this company. We had issues, (keep in mind as frustrating as it was I…read moredon't think our issues were normal for this company, we were just unlucky), but they stood by their warranty and made everything right. With construction you want everything to go perfect, but when it doesn't, a company shows you who they truly are when they either address the issues or leave you hanging. This company insisted on addressing our issues until they got it right, even when I was ready to give up. Make sure you reach out to Mikaela in the front office when you feel you're not being heard. She'll make sure you get squared away. Edit: We've had a few issues since our pool was installed; pool sloping, cement work, leaking, clean up, etc. However, based on other reviews these issues don't seem to be typical for them and they are working with us to try and make things right. The Company's front office, Mikaela, has reached out to us and will be working with us to make sure our concerns are addressed. I feel this shows they want to keep the customer happy, so I am bumping up the stars for now. We are scheduled to have someone come out and correct the cement work and sloping in December (we chose the date). I Will do a follow up review after these issues have been addressed. I will also welcome anyone who wants to see their work up close, before making a decision.

    The process was really great until the concrete came in. Aquapools contracts out the concrete so it…read moreis not in house. Was the wrong color, then it was too slick to walk on and unsafe for our children, they threw sand on it and now it just looks bad and is peeling. After a year of calling, still not fixed as requested. Middle images are what it was supposed to look like, but was too slick to walk on when it was wet. Aqua pools tells us to deal with concrete guy directly, but that hasn't worked. Maybe if they had an in house concrete guy they could have more oversight. Other than that they have been responsive.

    Photos
    AquaPools of Houston - More sand-always looks dirt and it is sealed in

    More sand-always looks dirt and it is sealed in

    AquaPools of Houston
    AquaPools of Houston - Trying to show the slant/slop around the spa, but can't see it well in the pics

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    Trying to show the slant/slop around the spa, but can't see it well in the pics

    Keylime Pools

    Keylime Pools

    3.5(2 reviews)
    3.8 mi

    My trevi pool is nice that I purchased and John was very helpful but too bad all that investment…read morewill probably go down the drain because of the contractor Diamond H Pools that installed it. The owner Mark is a scam salesman and will charge you for any little thing. His work is not good and his attitude is terrible. He yells and curses at his workers so you and your neighbors can hear him clearly. He left electrical lines popping out of my yard and installed a broken underwater light that I now have to pay someone else to fix. He left my breaker box torn apart and didnt install my pool timer correctly so my pool is constantly running. I purchased this pool thinking I got a great deal but walked away spending close to 9K after getting suckered. Please ask several questions before using him if Keylime pools keeps using him as their contractor. Also FYI the pool install does NOT include chemicals. John gives you a start up kit with your pool but his contractor Mark will charge you 120 to have his worker put it in your pool. Im sure there are people that can put their own chemicals in the pool but for someone like me that knows nothing about chemicals I thought that was part of the package. Its like buying a car with no wheels for me. lol!

    We bought a pool through them about 5 years ago excellent customer service every issue we've ever…read morehad with the pool he's immediately fixed or explain how to take care of the pool most problems we've had our self error and fortunately we had him to help us through them great company great customer service easy to work with would highly recommend

    The Pool & Spa Store - hottubandpool - Updated May 2026

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