Well today I used their 25% off coupon for the third day in a row. The coupon was good for one day but could be used 3 times. The staff were very friendly in helping me find their sturdy metal ammo cans. At $12 this was an awesome deal. They have lots of tools and other stuff that makes me walk their wide and clean aisles. I will wait for their next coupon to go back and buy some of their solar panel kits. Their prices are low and their coupons makes everything much better. I will definitely be going back! read more

This place generally has decent customer service, but they are grumpy if you try to return something. I came to return an unused tarp and bungee. Jessica the cashier studied the receipt like it was a final exam. She immediately became grumpier and didn't smile. And she made sure to charge me for the free bucket that I didn't want in the first place. She could definitely use some customer service skills read more

This store is terrible. I will not ever shop there again. Manager refused to refund my money when I tried to return unopened items. Really shady operation selling shoddy tools. If you want junk with crappy service, go here! read more

The harbor freight on Spencer usually doesn't have what I've found in the catalog. So I call to make sure they have i t. They say they do (correct price too). I go there and they don't have it. "Supervisor" said ill have a talk with them about getting these customer calls right. Well, a lot of good that does me. i asked for the one on display and he says no, can't do it. They do not care about you or your business. Know that from the get go. Oh, long lines and no one wants to help you. read more

I shop at Harbor Freight a lot. They have good prices on many of the things I would typically purchase as well as other items that I had no idea I could use until I saw them in the store. Once I purchased several small parts storage containers. The cost of each container was $3.99. I got them home, put them in my stack of containers, and a few days later noticed that one had a huge crack and hole in one side of the box. It would not be usable for my purpose as a bead sorting case. I took the box back to the Harbor Freight that I purchased it from. Keeping in mind that this store is the only place that sells this particular box, and I wanted an exchange. I did not have the receipt, but I thought, since the box obviously came from the store, they would be happy to exchange it for one that was not all cracked. I was wrong. Long story short I emailed the customer service department. The man who responded was very helpful. He told me they could have pulled up my credit card purchase information to refund or replace the item. The store sure should have known that. I told him I thought it was unfortunate that the store would jeopardize a good customer relationship over a $4.00 box. In less than two weeks, I had a new box shipped to me from the warehouse. Five stars for customer service at the corporate level. read more

Useful things in there and at cheaper prices. Remember, you get what you pay for, however, they are good with returns and exchanges. They always send out flyers in the mail for free things, sometimes with a purchase, sometimes you do not have to purchase anything. Get a coupon and go in just to see. You might be surprised with the things in you see in there. read more

Not well staffed so you need to know what you are looking for. Prices are average and the selection was decent for the size of the store. I would come again as they had a fair number of sales and things but again, know what you need and where it is. I'm willing to trade the staffing issue for not having to go all the way to Home Depot. read more

Not a bad store. I went there to buy a new compound miter saw for my father as a present because it was on sale. Great deals when it comes down to it but you do have to keep in mind some things are sold separately (such as the actual saw blades for that). This isn't that much of a problem though. The store itself at this location feels tinier than it looks from the outside but for the most part the staff is friendly. read more

Fantastic store but low staffed. I come to this store quite often and almost always find what I need but it does take a while. And when I do find it, it can take even longer to check out. The reason I am writing this review is to give kudos to an employee (Tiffany). I was needing a farm jack and when I found it in the back of the store it had a paper to take to the front register because they stored them in the back. I grabbed one and the lone cashier sees me with it while I'm 3rd in line and goes ahead and calls back for it. It gets to be my turn and she calls to the back again seeing if they had gotten it yet because she needs a number off of it. Another employee brings it up to the front and sets it down about 15 feet behind her. She politely asks him for the number so she can type it in and he replied "it's 1:02, get it yourself." She looked at him and then professionally shrugged it off and kept going not letting anyone know it bothered her. She never missed a beat. Definitely someone Harbor Freight should look at keeping (acted much better than some managers I've seen there who shut the store down upwards of 15 minutes early because they say they're ready to go home). Just thought I would send in a review more so because of her than the store itself. Good job Tiffany (I believe that was her name), keep up the great work and you will do great things! read more