I've got an '06 BMW 330i. Fun car, but has a few typical Bimmer issues from time to time. About a…read moremonth ago, took it to BMW dealer and got a quote for $5800 (fix several oil leaks, new struts, dash rattle, etc). WTH? Cars not worth much more than $10K, so wasn't sure what to do. Decided to take it to Master's Touch. Jake said he would take a look, charge me for parts but said labor hours should be much less. Thought it was worth a try. Just picked the car up - and only had to pay $2550. He fixed the leaks and dash rattle, told me I didn't need struts, and even vacuumed the car. Wow, HUGE savings for me. Couldn't be happier. Thanks Jake!

Avoid like the plague, owner did very shotty work, took vehicle back repeatedly, had to pay another…read moreshop thousands to fix things the owner broke. Everything from broken to missing bolts, gaskets missing. Charged for parts he did not install. Did not stand by work, I have all documentation proving incompetence and the repairs the other shop made.

Nothing but the MOST positive things have been happening at Jim's. Evan is a freaking SAINT. He is…read moreextremely honest and thorough. We bought a car from a private seller back in March, and we had it checked out before buying; he was completely honest about the cost, what may be wrong, and all. I've gone back a couple of times to check out little things that could potentially happen with an older car, and he sat there, took the time to inspect, called me, and made me feel comfortable about the safety of my car. SO thank you, Evan, truly. I recommend Jim's and Evan. He reassured me very much, especially when it comes to the safety of my vehicle regarding my children being in it!! THANK YOU!

Evan went above and beyond expectations. I was stranded 350 miles from home with a dead alternator…read moreon Hwy 26 near Colfax. He was able to get my vehicle repaired the same day so I could get back home the next day. He even went to the place that the (horrible-but not local) tow company had mis-delivered it to and brought it back to his shop instead of waiting to have the tow company correct the mistake (which originally took 6 hours to have them get my vehicle after the request was made to have it towed). I heard he was good and reputable by some locals in the town when I was stuck in Colfax waiting for a ride to Pullman (where I was staying for the night) when I asked where I could get it looked at. He did not disappoint!

My 2013 Jeep was diagnosed and repaired for an honest price, very happy and will use again as the…read moreneeds arise

I got a very reasonable price for the break job I requested for the quote for the job I will be…read morehaving it done for this job for sure

Jacob fixed my old diesel pick truck, I wasn't sure it was fixable, can't thank him enoughread more

From the owner: We offer everything from oil changes to engine replacement and specialize in Power stroke Diesel…read moreDiagnosis and repair. We Service all Diesel and gas vehicles at our location.

Jeff really took care of my daughter's car. He was fair and honest. We will definitely be using him…read morefor all my daughter's car needs!!

Jeff's mechanic destroyed TWO of my brand-new snow tires. Jeff called me and told me "two of the…read moretires you gave me are not any good". I found out from another, REPUTABLE tire company that my tires were destroyed by putting them OFF-CENTER on a tire-balancing machine. It cost me $500 to learn that Jeff will lie to your face to avoid accepting responsibility for his work. Don't go to Pullman Automotive.

They had excellent customer service. They were very accommodating. Their costs were very good…read more They provide quick service. They repaired the front end of my truck. They ordered the parts and had the repair done within the time they mentioned.

Just came to get my engine light evap fixed, I told them to check the purge valve because I had…read morereplaced that last year and I told them specifically check that because I could have warranty and get that part for free and do it myself, they try and lil bro me and tell me nah common problems the charcoal canister. Instead they do some fake ah bs diagnosis on my car saying it's the charcoal canister and shit and when I got my car back engine light still on, didn't fix nothing. I'm sure my charcoal canister was dirty and needed replacing but I didn't come in for that I came to get a proper diagnosis, not whatever bs this was. These mechanics r untrustworthy btw they charged me $600 just to not fix shit

Friendly and fast service! I reached out to this shop about getting my A/C recharged and to look…read morefor a possible coolant leak. After setting up a time to bring my car by, I showed up and he clearly explained the process and his pricing so there wouldn't be any surprises as to what I could expect. The guy was very honest and charged my AC right up to be ice cold again. He checked all of my tubes, lines, and parts than could relate to any coolant leaks and found nothing but said to bring it back if I have any issues. Overall, I had my car returned to me in just half a day and felt like the price he charged me was fair. He gave me an honest assessment of my compressor (likely one main reason behind my A/C issue at the age my car is at) and I feel great about coming back here if I ever need anything else.

I came in from Seattle during new years to see family, but while doing some local shopping the next…read moreday my car was making some uh-oh noises. I called and the owner was really helpful. I thought I was going to have to stay an extra day but he managed to replace all 4 of my break pads that day. He was very good at describing the problem and what caused it. Since the tires were off he rotated and pumped them up for free. It was also less expensive than I thought it was going to be. Overall a very good experience, if I have any car troubles in walla walla I am definitely coming back.

Can't say enough good things about Jeff and his work. He is our go-to for car repair. The only…read morenegative is, he is so good that he is hard to get into at times in a timely manner. If you can wait, he is worth the wait for sure. We have lived in the area 13 years and I can't recall how many times we have had vehicles serviced by him. I would give him 6 stars if I could!

Jeff was my life saver, when my car broke down after driving over to see my son. He answered the…read morephone and got me in right away. He drove to spokane to get parts. He is honest and a super smart guy.

I needed to find a trustworthy auto shop in Moscow for my son, who's away at college and drives…read morehome to Seattle from time to time. I reached out to The Hive Auto Repair, and from the very first conversation with Sivan, I felt completely at ease. They were able to get my son in quickly, which was a huge relief because he'll be on the road soon. During the oil change, Sivan and his team noticed a couple of things that needed attention and took care of them right away. I really appreciated how clear and honest they were throughout the process. As a mom, knowing there's a reliable place my son can go to if anything ever comes up means everything. I hope we don't have to go back anytime soon, but if we do, I'm glad to know The Hive is there. Great service, fast turnaround, and genuinely good people.

LOL at this repair shop. First off, they are extremely overpriced. I feel like an idiot getting…read morefixes on my car here. I spent over $4,000 for a new power steering pump, alignment, and they somehow found that my steering was still not straight (even though it was not an issue before) so they called me and told me everything they needed to do. Since I travel for work 5 days a week, I felt I had no choice but to let them continue and finish the service. When I brought the final cost and services to a different auto repair shop, they felt so bad for me for spending the money I did. That's when I knew I made a big, big mistake. They also don't have an issue pressuring you into making sure they get to work on your car. They want to overcharge and take advantage of people who have little to no car maintenance experience. They also take too long to get simple repairs done. I had my car dropped off for the above service. During that time, I needed to get a rental because they didn't have any loaner cars available (according to them). They promised me it would only take 2 days. I called every day for 4 days and then they changed the pick up day/time for the following day. Finally was ready. BUT WAIT! THERE'S MORE!! I drove about 5 miles and started hearing noises as I drove on the main road. I took it back and they said my struts were worn out and they needed to be replaced. I asked them how did they not catch that during my initial service? They told me they didn't hear anything during the test drive and they didn't do anything to those parts of the car. BULLCRAP! They did a wheel alignment (or did they?). I took it to Les Schwab and they said my struts were fine that they were just loose and they did what they did for free and sent me on my way. My assumption for that is they want to take their sweet a$$ time so they can charge more for labor costs. So many issues with this crap auto repair company. I encourage anyone who is thinking of getting services done here to go elsewhere. Literally anywhere else in Moscow or Pullman. Heck, travel to Spokane/CDA if you have to. It will save you so much time, money and frustrations!

Just brought my car in for an oil change and to get the brakes serviced/inspected. I was…read moredevastated, but not entirely shocked, to hear that all four brakes needed complete replacements, and the total estimate was not something that I had an easy time swallowing. They worked with me on discounting what they could, they showed me pictures and even kept the old rear brake drums/hardware when they were done to show me at pickup (they were originals and rusted to the bone). They were nice and understanding throughout the process; I know it's not easy to cut costs for a customer. These guys will not BS you and seem very legitimate and honest in what they recommend needs repairing. They helped me out when I was in a tough spot and I really appreciate that. Brakes are as smooth as butter now!

Highly recommend! I had a regular oil change service, the price is amazing compared to other shops…read morein the area, as well as having a friendly front desk staff member. I paid only $75 for my older 2004 car's oil change. I really recommend coming here for the price, friendly and knowledgeable staff, and quick service.