What a day! We drove to Garfield WA to perform a wedding! Excitement abounded! We decided to go to…read moreColfax to our hotel and take a wee bit of a sabbath break before we needed to be back for the nuptials! Half way to Colfax our tire pressure light came on and we could see we nearly had a flax tire! We found an air machine at the local petrol station and we filled'er up! When himself got down by the tire he could see we had picked up a nail! We found the nearest Les Schwab, and Rick, the nicest fella came out to see what we needed. I explained our situation and that I need to get to the wedding! He said, "not a prob, we will get u fixed right up!" They immediately got our car in the bay and are getting us fixed up!! Here's the thing about Les Schwab, I had inadvertently take. The paperwork out of our car! However, they had our history and records of purchase from our shop in Ellensburg! They found us, and we are covered, cause that is Les Schwab! They stand by their work! Sometimes it might seem better to get tires from other places, but I'm telling you from years of driving cars and many issues with tires over the years! It is worth every penny u spend to be able to walk into any shop and get your tires fixed at no cost to you!! thanks so much guys!! Amazing, 20 minutes and we were back out the door!!

I am a long time loyal Schwab customer however, last month I had some work done that I found…read moreunstisfactory at the Colfax location. I let them know how I felt and that I expected better. Their response was to bend over backwards to make it right which they did and then some. I almost felt guilty for complaining. I give a special thanks to Clint for his good work and excellent customer service! Tim K

I cannot recommend Take 5 enough! When my partner and I first pulled up, an employee named Jose…read morebrought us waters and let us know it would be a bit of a wait. It turned out to be no more than 5 minutes before they got us in, and they immediately got to work. Jose and Sorren talked us through the entire process, and made it all simple to understand. The whole thing took less than 30 minutes, and they did way more than just our oil change! They added transmission fluid, coolant, filled our tires, and cleaned our window! I will absolutely be coming here for the rest of my time in Pullman, and will recommend it to anyone who needs an oil change.

I want to preface this by saying we had a great experience with our Jeep Liberty and that was a…read moretrial run for our Ford F350 because I know it's not going to be the usual vehicle, but sometimes I just don't want to crawl under the truck and do it myself. I pulled up to Take 5 on a Thursday afternoon and all 3 bays were open with people waiting for a car in all of them. After pulling around the building I went to back and fill to easily make the turn into the middle bay (dually means I can't really be turning after I go through the bay door) and the guy who would be taking down all my information attempted to walk up to the drivers door in the middle of this. After the second back up so I was ready to pull in, I rolled the window down. He was friendly and greeted me, but made me feel rushed despite no one else being there. He asked me for the odometer reading and I gave it to him but he fumbled the numbers because he wasn't ready, which was odd but not a big deal. During this interaction and before I ever entered the bay, I asked if they had full synthetic 15W40 as I'd like their Mobil 1 FS oil change option, and he assured me they "probably did, either rotel or Mobil 1." Then, he said "ok and we'll have you in the middle bay today." Again just weird, but ok... and I'm not loving the dismissal and non-answer. So after entering the shop and before anything had been touched I asked again, do you have the Mobil 1 Full Synthetic as I would really not like Rotel. He dismissed me again and asked for name, etc so he could fill out his screen. Now the oil was being drained. Turns out, they don't carry Mobil 1 FS for 15W40!!! Which is the normal oil for most diesels. And after he punched everything into his computer I was asked if I knew what weight for this truck so not only were my questions dismissed but blatantly disregarded. Oil is out of the car already now and to their credit, the guys start trying to come up with a solution. In the midst of all this, I told the short guy who was basically in charge of the communication this whole time (and I really am sorry for not getting his name) that I have an aftermarket air filter, I know it needs replaced and I'm doing that myself tonight -- please don't even touch it or worry about it. He relays to the guy working on the vehicle that yeah she said we're replacing it. That guy comes up and asks "uh, it says you have a ram air filter?" ....Yeah, I know, I said DON'T touch it, I'm replacing it myself. As they start to problem solve, the shorter guy again comes over and goes "don't worry, we'll call O'Reilly's and have it here in 5 minutes." I tell him that they don't carry the Mobil 1 full synthetic for 15W40, I know that, but any FS will do I would just really not like Rotel and I thought that'd been made clear but the oil is drained now so here we are. The guy apparently disregarded and didn't relay this AGAIN, because another guy goes to fetch the oil from O'Reilly's himself and finds they don't have Mobil 1. Shocker, really. At this point they want me gone and, before the short guy comes to talk to me, they begin to fill the oil filter with Rotel FS 15W40. The guy lets me know that that's what they're going to do is change my oil with the Rotel. Now, at this point I've seen it poured into the filter and make its way under the car -- I clarify it's full synthetic at least and he says yes, so I said I guess that's fine. At this point it's already in the vehicle. So, did I technically consent to the Rotel after being disregarded five other times? Yeah, I guess. Clean Rotel is probably better than dirty Mobil1 and I won't dispute that. And I'll be beating myself up for not standing up for myself more but at a certain point it becomes tiresome to have everything you say completely ignored. The fact remains that I was recommending this place to everyone after our experience a couple weeks ago but in one fail swoop they've made it so that I'll never return. Women of Pullman, I was really hoping this place would be different but I guess here's your notice to be wary...

On June 21, 2023, I requested an oil change service, which came with complimentary inspections…read more This isn't the first time I've gotten a loose reinstallation for my engine air filter! They inspected it and asked if I wanted to replace the filter to which I said no. They were busy that day, and clearly didn't bother putting my filter's parts back properly! I will never go here again or any Jiffy Lube locations. Correction from my last review: I meant to say "reinstallation for my engine air filter", not "reinstallation for my cabin air filter".

Rip off. I just got a $22 off coupon and they charge $109 for an oil change. Other places charge…read morefar less. Corporate chain store rip off company with no empathy for common working people.

I would strongly caution anyone considering Heritage Auto Repair…read more We brought in our 2018 Nissan Murano because of a screeching noise. Heritage diagnosed the problem as a serpentine belt and tensioner and charged us over $560 to replace them. The very next morning the exact same noise returned. When we contacted them again and sent a video, they told us it was actually a wheel bearing issue and quoted another $1,150 for repairs. At this point we lost confidence and sought another opinion. A different shop diagnosed the actual problem immediately: the transfer case, which explained the noise and the acceleration issues. So to summarize: * Heritage charged us $560 for a repair that did not fix the problem * They then misdiagnosed the issue again as wheel bearings * The real issue was the transfer case, which they completely missed What is most concerning is that they were prepared to perform another $1,150 repair that would not have solved the problem either. Good mechanics diagnose problems before charging customers for unnecessary work. This experience felt like guessing at repairs while the customer pays the bill. I would recommend anyone experiencing drivetrain or noise issues get a second opinion before authorizing repairs here.

My daughter is a student at WSU and called me to tell me her car's brakes were squeaking. I found…read moreHeritage Auto Repair on Yelp and saw their high rating, so I called on a Friday afternoon and spoke with AJ. He was able to schedule an inspection for Monday morning and quickly put our minds at ease that everything is just fine and safe. I really appreciate their choice of honesty over opportunity. Thanks AJ and crew at Heritage Auto Repair!

The quality of service was outstanding! Thank you Ryan. All my questions were answered, very…read moreknowledgeable and helpful staff. Slightly more costly, but quality work & service plus they offer a 3 year warranty of parts.

Highly recommend! I had a regular oil change service, the price is amazing compared to other shops…read morein the area, as well as having a friendly front desk staff member. I paid only $75 for my older 2004 car's oil change. I really recommend coming here for the price, friendly and knowledgeable staff, and quick service.

Honestly the best Jiffy I have been to in the entire state of Idaho. Very friendly and fast…read moreservice. Would highly recommend coming to this exact location.

4/17/25 I had a 10/10 experience here, the employees were so wonderful, accommodating and treated…read moreme so nicely. I'm not from the area and I came to them with a weird sound coming from my front passenger tire, they examined everything and had me on my way within the hour. It turned out to be a rock jammed in my break pad, they took off my tire and fixed everything for super cheap! They were friendly, amazing customer service and they seem to truly care about people who come to them, 10/10 would recommend this place to anyone who needs help in the area!

I've been going to Meineke in Moscow, ID for several years and have always been very happy with…read moretheir service--until today. After receiving an oil change and alignment, I got an email with my inspection results. In the field where my name should have been, the following message appeared: "NIKI DO NOT SERVICE AND I MEAN IT!!!!!!!!!!!!!!!!!!! R******" I have no idea what I could have possibly done to prompt such a message. Whether it was meant as an internal note or a joke, it is beyond unprofessional and extremely insulting to see this attached to my customer information. This experience makes me question what kind of internal dialog they have about their customers, and unfortunately, it has completely changed my opinion of this business. Before today, I would have given them 5 Stars but now I won't be returning.

I get it, it's mid July 2022 and everyone is having trouble hiring at lower end positions, but the…read moreturn around time is unacceptable. I recently got a vehicle running after 6 years and took it to Meineke to check the brakes for safety. That was mid last week and I called today to learn it will be end of this week before it's looked at. That's 8 working days for a simple brake safety check. That will take an hour or less, even if the system needs brakes bled. Hmmm. Ok, to see if this is specific to Meineke or unavoidable right now, I called Schwab to schedule the same thing. They gave me a time appt in 1 day. They also double checked my records, gave me a rough estimate and discussed probable problems getting a vehicle back on the road. They put me in touch with a brake specialist, not the person at the front desk. They made sure they will be ready with inventory in stock. I changed the appt to Les Schwab. I do understand current workloads but waiting longer than 7 days for a TEST is a signal they don't really want to earn my steady business. Maybe they have too much business. This was my first experience with Meineke, closest to my house, and I get lots of advertisement from them. They are off my list.

Jiffy Lube did an oil change. Did not put the oil filter on correctly and destroyed my engine…read more I'm out of pocket about $40,000 for engine replacement, mechanic, towing, storage, and lack of use of my vehicle for months. The owner wants me to sign a release if he pays only for the engine repair. That would leave me about $10,000 short on covering the damages I have suffered. I would never go back to this Jiffy Lube, as the workers are incompetent and the owner has no integrity.

The team down there has always done a great job on my car year after year I've been coming back…read moreefficient friendly confident Honest

Just reviewing the gas station. They also have a mechanic shop that does small work like oil…read morechanges or tire rotation. Maybe more but I can't vouch to that so I would call or check their online Facebook page. Chevron gas outside and a touch-less car wash. A few parking spaces but nothing wild. Generally you pull in to fill up or hit the convenience store and leave. Can be a problem potentially for graduation, game, or parent weekends but this part of Pullman doesn't see a lot of traffic. Inside the store has the essentials. Alcohol. Cigarettes. Snacks and all the usual drinks you'd expect anywhere else. You can purchase lotto tickets and "put twenty dollars on pump ten" if that's your style. Some hot food but it's certainly questionable. Give the other reviews a view. Works in a pinch but it's not a brand new station. Just some nice people and depending on the day the cheapest gas in town.

So this is a review on the oil shop not the mart but as I sit in the waiting room while my car is…read moregetting an oil change the 2 gentleman working today can be heard through the window quite regularly complaining and cursing up a storm about something. I'm not sure what their beef was but the cursing was out of control for being in ear shot of customers. What if I had kids with me? That's my only complaint the oil change itself went fine. Just unprofessional workers today. If it's any consolation this is the first time I have experienced this which is why I gave it an ok rating vs bad.

I've got an '06 BMW 330i. Fun car, but has a few typical Bimmer issues from time to time. About a…read moremonth ago, took it to BMW dealer and got a quote for $5800 (fix several oil leaks, new struts, dash rattle, etc). WTH? Cars not worth much more than $10K, so wasn't sure what to do. Decided to take it to Master's Touch. Jake said he would take a look, charge me for parts but said labor hours should be much less. Thought it was worth a try. Just picked the car up - and only had to pay $2550. He fixed the leaks and dash rattle, told me I didn't need struts, and even vacuumed the car. Wow, HUGE savings for me. Couldn't be happier. Thanks Jake!

Avoid like the plague, owner did very shotty work, took vehicle back repeatedly, had to pay another…read moreshop thousands to fix things the owner broke. Everything from broken to missing bolts, gaskets missing. Charged for parts he did not install. Did not stand by work, I have all documentation proving incompetence and the repairs the other shop made.