Anna was incredibly helpful, patient, and knowledgeable while helping me select my glasses -- she…read moretook the time to answer every question I had and made the whole process smooth and enjoyable. I popped in at 1:00 PM and was pleasantly surprised to be able to pick up my glasses the same day at 5:00 PM. (Note -- turnaround time may vary depending on your prescription.) Professional service, great communication, and super quick turnaround -- I'm really happy with my experience and would definitely recommend this place to anyone looking for quality eyewear and excellent customer care!

Amanda fixed my wife's sunglasses and didn't charge me or wouldn't even take a tip. She went above…read moreand beyond with many would do thank you Amanda!

Staff here are always top notch and very helpful…read more Highly recommend if you are in search of a spot to get your eyes checked and some specs!

Great service and wonderful staff. Optimax- equiped. Dr Wong…read moreis very nice and courtious

I've been a loyal patient at Tri-City Optometry for the past 20 years, originally following Dr…read more Chatwani from her former office in Newark. My experiences have consistently been exceptional, which led me to transfer our care to her new location in Fremont. Two years ago, I encountered an unfamiliar situation regarding my eye exam and contact lenses for the first time. As I was new to the process, I felt a bit lost. After receiving my glasses, I decided to visit another optometry office for my contact lens prescription and exam to avoid the hassle of returning to Fremont constantly, especially since I live quite a distance away. However, I found that making the trip once a year for my family's check-ups was reasonable. Last year, my children, husband, and I had the pleasure of being seen by Dr. Young. She was incredibly kind and understanding, recommending that I consider both contact lenses and glasses during my visit. I appreciated her approach as it allowed me to take my time in making a decision without feeling rushed or overwhelmed. This year's experience exceeded my expectations. Just four days after purchasing new glasses, my daughter accidentally broke hers. However, Annel, one of the staff members, went above and beyond to assist us. Her kindness and attentiveness made me feel truly heard and valued. There was a moment where I contemplated switching to a different optometry office after two decades of loyalty, but after these recent positive interactions, I've decided to remain with Tri-City. I feel grateful not only for the wonderful care we receive but also for the improvements in staff that have made our experiences even better.

Tri-City Optometry is the gold standard for bad customer service…read more This review is written on behalf of my sister, who is hesitant to post under her own name because she recently purchased an expensive pair of glasses here and is worried about possible issues or retaliation if she needs repairs in the coming year. Dr. Shital Chatwani rushes through the appointment, speaks down to the patient, does not answer questions clearly, and becomes visibly impatient when questions are asked. The entire interaction felt less like a medical appointment and the clear priority seemed to be getting the patient out quickly and into ordering expensive glasses, rather than taking time to explain things or address concerns. It honestly felt like dealing with a businessperson more than a doctor. Unfortunately, the poor experience did not stop with the doctor. The overall leadership and culture of this office seems weak, and it shows in the behavior of the staff. There are many employees walking around, yet when customers have questions, they often say "I'm busy" and walk away without offering to find someone else to help. In a professional practice, you would expect at least a basic effort to redirect you to another staff member. That simply does not happen here. The staff appear selectively nice to people they are trying to secure business from but otherwise the service is consistently rude, rushed, and unhelpful. The overall attitude is 'take it or leave it.' Even when there is no problem, you are treated with disregard. If there is a problem, I would not trust this office to handle it with care or professionalism. There are many excellent optometrists who accept VSP and other insurance plans. I strongly encourage people to look elsewhere and consciously choose to support a practice that actually respects its patients.

The staff here is so friendly and helpful (except for a terribly cranky women LEE who works on…read moreSunday-avoid joking then)! Dr. Louie, the optometrist is kind, warm and very helpful. Recommend highly (just don't go on a Sunday)!

The Optometrist is highly skilled and accurate. He found an issue with my previous prescription…read morefrom a "high tech" optometrist which improved my night vision. They are on the expensive side for glasses but they are quality.

The opticians were very friendly but hurried. It's Costco, not a boutique! You have to expect it!…read moreThe prices were great! The environment is crowded. They assist you from behind the counter and I can imagining that being challenging and if you're getting multi-focals, potentially inaccurate. I know this being a former optician myself. Dependent upon your frame size needs, the options are very limited. I was able to find something for my wife. Didn't have to be "perfect," but doable, cause these were going to be back ups and I need to use my HSA. I started pre-shopping for myself, and could not find anything my size, and everything available is on display. I know the inventory always changes. Maybe it was just the timing. I'm in no rush. For the cost, it was a great deal!

Wow! I had a fantastic and hassle-free experience with Costco Optical. I don't have significant…read moreproblems, but I visit the eye doctor once a year for an examination and new glasses. My first time trying Costco, and Dr. Kwon is excellent, and scheduling the appointment online was very simple; I was seen immediately. They accept VSP insurance among others--visit their website or give them a call for more information. After the exam, I brought the prescription to the Costco Optical located just outside the office, where the friendly staff assisted me in choosing and buying multiple pairs. Both were designer brands and came to about $300. You can't beat the prices at Costco. I highly recommend Dr. Kwon and the Hayward Optical office

Quick service for bent frames of eye glasses due to a fall which affected vision. Called and…read morereceived an appointment within 2 hours.

So I was able to make an appointment this morning and was able to get in for today at 10:30 so they…read morecan adjust my glasses when I walked up. There was a long line and I asked was that VIP they laughed and said no this is the flu and Covid shot line. I said oh that's not the VIP line I wanted to be in. I thought it was a line for the cruise ship with bottomless mimosas. Everybody start laughing But overall, I'm here to have my glasses adjusted because my prescription was ready on Saturday. Pick them up and now it's a little blurry so they're gonna fix it. Hopefully everything works out cause I'm gonna need them for my up-and-coming appointments service. excellent customer service, fabulous team, always friendly, smiling, even made them laugh when I got to the counter as I said what's that line for again is that the line for the cruise ship or the bottomless mimosas and they laughed they said no it's for the flu Covid shot overall my visit today I will see I'm waiting patiently teresa Perez was my Optical dispenser assistant. She is fabulous. She helped me adjust my glasses frames. Everything shout out to Union City Optical Dept optometry. Can you say job well done

Awesome awesome service and very knowledgeable people there…read more This my number spot to get my eyes checked and glasses. I live in San Ramon to drive all the way to Newark. That how good the doctor Judy Nguyen knowledgeable with current technology and nice patients with her customers

I'm not only furious with this company, but I'm mostly so unbelievably disappointed in them…read more It has been six months that I have been trying to get both my Gucci and Tom Ford glasses to either have the right fitted lenses or not be warped. With all the many times I have went there to pick up these glasses they didn't even check to see if they were done correctly. I believe they were hopping I wouldn't notice. Every time the glasses came in which never was together I had to rearrange my schedule when my time is very limited. I'm a mother and I don't live close by. It took them 2 months to even get me the Gucci's the first time that had to return again multiple times because they kept messing up the lenses. Ultimately they had to reimburse me because they were unable fix the problem. I'm just disappointed because there was other stuff that happened besides both of those issues. They never fitted these glasses to my face so they would hit my cheeks which would have ending up fogging up the hot weather or have sweat gather and make them slide around. I had to find another pair that would fit correctly which I did when I got home, I noticed that the lenses were still not sitting correctly, so I ordered new lenses and went in today to have them put in the Tom Ford to find out that the reason the lenses weren't fitting is because the frame was warped. They said they would reimburse me for these glasses, which they should do, but unfortunately now I have no driving glasses. OMG so much time has been wasted in the last 6 month to not even have one pair of driving sun glasses. I know this is a really long review, but with how bad my experience was I hope you are aware that this could be your experience. I know for a fact, that I'm not the only customer that has had this problem.

Dr. Bhakta provided exceptional care, I was experiencing difficulty with my vision. The efficient…read morecare process and multiple testing help identify a serious health issue. The professionalism and care by Dr. Bhakta, and her staf help me get care which was much needed along with identifying the challenges I was experiencing. I too, like other reviewers, can confidently recommend Dr. Bhakta to anyone seeking a knowledgeable and compassionate eye care professional. If you're looking for an optometrist who truly prioritizes patient care, Dr. Bhakta is an excellent choice! Thank you Dr. Bhakta and Stratford Eye Care team.

I went in for a vision test today expecting the usual: a stern optometrist, a blurry eye chart, and…read morea quiet moment where I pretend not to guess the letters like I'm cheating on an eye exam version of "Who Wants to Be a Millionaire." Instead? I was launched into an ocular odyssey. This wasn't a vision test -- it was a full-blown spiritual awakening for my eyeballs. Great experience :)

I've been going to Dr. Flores for about 10 years now, and even though I've moved farther away, I…read morestill make the drive back to her office in San Leandro because the service here is just that good! From the moment I arrived, the front desk staff checked me in quickly and confirmed all my information. I only waited about five minutes before being called in for the eye tests. Today, Marisela, the optician who helped me, was absolutely wonderful -- super friendly, patient, and made sure I understood every step. She walked me through all the options and explained the costs clearly, which I really appreciate. Dr. Flores has always been so knowledgeable and takes the time to explain everything about my prescription and eye health in detail. You can tell she truly cares about her patients. The office is very clean, organized, and easy to find with a convenient parking lot, which makes the whole experience even smoother. Highly recommend Dr. Flores and her team -- they've consistently provided amazing care and customer service year after year!

The BEST prescription eyewear I've ever put on. I needed dual prisms in addition to some correction…read moreon my right eye. A search on YELP was my first exposure to Flores Optometry. They had great reviews and are close to home. I just picked up my first pair of perfect glasses from them! They have equipment my last optometrist did not have. Dr. Flores gave me a very thorough exam and worked with me to dial in my very difficult and different prescription. That was last year. This year, the same great customer service and exam doctor. I actually was able to "walk in" and be seen right after 9 this morning. I highly recommend this office for your eye care needs. Oh, they've got a nice selection of brand names...good stuff!