I was in town for Father's day and accidently sat on my glasses last night. My brother recommended I go to his eye doctor for a quick repair. I brought the frames and the screw with me. Even though I had no appointment, they still helped me out when I came in. Service was great. I signed a quick waiver. No charge! In less than 15 mins, Antonio, Genna, Noah and Brandon put a new screw in for me. They did a small file/cut to smooth out one of the edges for a more clean closer fit. Looks professional and my mom can't tell the difference. Thank you so much! I am super grateful! I'll definitely recommend Bella Eye Care to local friends :) read more

So lucky, I stumbled by! Dr. Judy is extremely friendly and knowledgeable. I was able to get an appointment on very short notice and she was very very helpful getting me contact lenses and explaining my eyesight and everything else in great detail. Glad to have found a great optometry team! read more

Still hands down the best eye care one can receive! We all know that having great office staff in addition to an awesome doctor makes ALL the difference! Aside from adoring Dr. Judy for being fabulous at her job and truly caring for her patients - both she and her staff go above and beyond in making people feel seen, heard and well cared for - from the moment you come in. They greet you with smiles, send friendly reminders and are always very responsive. All of the docs and staff here have built a community and it shows! If you're looking for new eye care - search no more, THIS is where your will find that, state of the art equipment and a huge variety of frames, lenses and contacts to choose from! read more

Bella Eye Care Optometry - Halloween contact lenses were a hit! - Optometrists Near Me - Newark, California

Awesome awesome service and very knowledgeable people there. This my number spot to get my eyes checked and glasses. I live in San Ramon to drive all the way to Newark. That how good the doctor Judy Nguyen knowledgeable with current technology and nice patients with her customers read more

Long over due review and a long one. Friendly staff and pleasant experiences every year and we have been going here for a few years now. Doctor Judy has always been the best and very professional and very family oriented. She always finds ways to assist our special needs daughter and we really thank her and the staff. We always get our glasses here and although some items are pricey. with insurance and their discount, it balances out fairly, it does not deter us from returning year after year and every year we get new prescription and yes eye protection sunglasses and reward ourselves with their good selection of high end brands like Cartier, DIOR, Ferragamo, YSL and for the Maui Jim outdoor lovers like me when polarized lenses are needed and many more etc. They have lots of other brands on display that we do not see on the website but we love the ones made in Italy and Japan and they really have a good selection for everyone prescription added or not and custom to your needs as far extras they can explain clearly. Some say too pricey but they always make any budget fit and we are all happy as an end result and the staff never rushes us. Nobody is perfect but they always take care of whatever fails on the product we bought to make it perfect. All Our prescription and non prescription glasses are on point and we are very satisfied. We thank the staff for their patience and attention to detail and for answering all our budget questions and for the free eye glass cloth and solutions :).. Just sharing not bragging for Bella Eye Care products they carry and photo attached and yes this is one of the many glasses we have gotten from Bella Eye Care through the years and for sure many more years following. Again thank you for expediting our glasses in time for our trip. We love this place and highly recommend you try them. Now if you want practical cheap out of pocket prescription glasses, Nobody beats Costco prices on their no frills plain glasses that work and specials are 3 pairs for $18 lately :). read more

Bella Eye Care Optometry - Side view of the frame - Optometrists Near Me - Newark, California

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I'm not only furious with this company, but I'm mostly so unbelievably disappointed in them. It has been six months that I have been trying to get both my Gucci and Tom Ford glasses to either have the right fitted lenses or not be warped. With all the many times I have went there to pick up these glasses they didn't even check to see if they were done correctly. I believe they were hopping I wouldn't notice. Every time the glasses came in which never was together I had to rearrange my schedule when my time is very limited. I'm a mother and I don't live close by. It took them 2 months to even get me the Gucci's the first time that had to return again multiple times because they kept messing up the lenses. Ultimately they had to reimburse me because they were unable fix the problem. I'm just disappointed because there was other stuff that happened besides both of those issues. They never fitted these glasses to my face so they would hit my cheeks which would have ending up fogging up the hot weather or have sweat gather and make them slide around. I had to find another pair that would fit correctly which I did when I got home, I noticed that the lenses were still not sitting correctly, so I ordered new lenses and went in today to have them put in the Tom Ford to find out that the reason the lenses weren't fitting is because the frame was warped. They said they would reimburse me for these glasses, which they should do, but unfortunately now I have no driving glasses. OMG so much time has been wasted in the last 6 month to not even have one pair of driving sun glasses. I know this is a really long review, but with how bad my experience was I hope you are aware that this could be your experience. I know for a fact, that I'm not the only customer that has had this problem. read more

All the staff here are amazing. I'm always greeted with a smile and a warm welcome. All the Dr's here are great as well.

I've been going here for years since Dr. Judy opened up this practice. I have had excellent service all along with capable and caring staff, and good communication. Staff is good at letting me know what services are covered and what's patient responsibility. They honor their commitments and put the patient first. I came back for my (overdue) annual eye exam and new glasses. The glasses came within a week; then they let me know that the coverage on my OLD pair of glasses was still in effect. They took those and sent them out because the lenses were scratched! I will pick these up tomorrow, no additional charge. They're also great at getting the prescription over to you so you can order glasses on your own. I'm terrible at losing glasses so I always order some "cheap" backup pairs. The practice has expanded dramatically since I first started going, and I understand why. It's so great to have excellent service so close to home! read more

I'm a first time patient here and we very impressed with the overall experience and service. When you first walk in the staff is very courteous and attentive to you and your needs. Got here a few minutes before my appt and was helped basically right away. Got some pre-screening stuff out of the way quickly and was in to see the doctor in no time. Selection and prices were great combined with my insurance and was an all around great experience. Would highly recommend to anyone in the area looking for an Optometrist. read more

Dr. Judy is great. She always takes her time. They have the best equipment for eye testing. Choosing glasses is easy and the turn-around time is good. If there's ever an issue, they'll correct it for you. read more

The worst service ever I've been waiting 2 months for my safety glasses with excuses every time I call them for status Please steer clear of this place read more

Newly renovated eye optometry. You will find luxury brand eyeglasses here. Lots of variety. Clean and Friendly staff. read more

Bella Eye Care Optometry - Optometrists Near Me - Newark, California

Updating my review to call out the obvious: the owner has conveniently dodged all accountability for her staff being rude, unhelpful, and engaging in shady sales tactics. Instead of owning their mistake -- over-ordering my contacts when I had already paid for the correct amount -- they've tried to flip the story. I never owed them a dime, never asked for extra. Bottom line: this business operates with zero integrity or care. Honestly, they're in the wrong line of work. read more

I'm very upset with Bella. In the past few years, I have purchased three pairs of glasses from them this last pair. They were not able to adjust it, which is unusual because from my understanding they're all adjustable so they try to put it an attachment to it to keep it so it doesn't fall off, but that was ugly and I didn't want that. They told me they could send me to a place that does glasses repair, but I wasn't gonna do that because these glasses are brand new but they didn't care and they just let me walk out the door. I've got a couple other problems with the glasses too, and I told the guy we need to fix or adjust the glasses to fit me before we could pursue the other two problems, so customer care went down the tube a very disappointed with them. read more

I've been going here for over a year now and it's honestly the best service I've had out of all of my years of wearing glasses. Dr. Judy is helpful, takes time to explain things, and doesn't rush through an exam. The office staff is all friendly and knowledgeable. I had no idea what kind of frames I wanted, and they were willing to give me many options to choose from. I didn't feel rushed like many other places do. read more

No I was indeed in there , just because my username is different on this app doesn't mean I wasn't in the facility , it's been 4 weeks and no glasses have arrived either . Wow so entitled feeling that your customer service wasn't that greats . 0 starts read more

My first time to visit Bella Eye Care and it did not disappoint me. I was welcomed by Dra.Maranda who assisted me all the way to my inquiry. I told her my concern about getting a pair of prescription glasses in budget and she gave me all options patiently. Very professional and accomodating. Highly recommended read more

Bella Eye Care Optometry - Optometrists Near Me - Newark, California

New customer - Did an Annual Eye Checkup Dec 1st week and ordered prescription glasses (the checkup itself was fine, the glasses selection was limited and all were overpriced but I managed to find something). Did not hear from them until Jan so followed up - was told glasses were on back order and delayed (they did not care to inform) - they said they will update with an ETA shortly. One week passed by - did not hear back. Called again today to check - lady who picked up was rude, said to expect them next week (lab is backordered) and when I asked why hadn't they gotten back - the response was - "we are letting you know now". Not going back this year for sure - would not recommend to anyone. read more

I have been coming here for years with Dr Shroff. She is amazing, thorough and patient. I also need to highlight an exceptional team member, Jocelyn! Thank you for all of your help! They have the cutest glasses and a super quick turn around. read more

Good service by staff and doctors. But DO NOT BUY sunglasses or glasses here - it's extremely overpriced. They try to make max money from your vision insurance. CHECK PRICES ONLINE in sites like Amazon, etc. and other nearby optometrists store before buying here. I've been to many optometrists over the years but this place pricing is by far the most overpriced. read more

We were on vacation in NorCal and My husband had an issue with his contact lens, turns out it was torn! His eye was unhappy and irritated. My gf sent us to Bella, and Dr Judy made sure he was seen before the end of the day, she gave some drops for the irritation and new contacts to get him by til we got home from vacation. Service here was awesome!!! Highly recommend to the locals or visitors. Dr Judy is such a lifesaver!! She's the BEST!! read more

Friendly, knowledgable staff provide top quality care employing the latest technology at reasonable prices. Get personal attention and real service at Bella Eye Care! read more

I really love this for my now 6 year od. we have been visiting this place since my daughter was 4.5 years old. The doctors are extremly patient to handle young kids. They have very good technology to test a kid's eyes. The staff are exremely friendly and have always helped my daughter to pick her spectacle. I recommend this hands down read more

So it's been a few years since I started coming here and they are actually great!! I has to update my review. Judy and her team really try their best to help you. All her staff are very friendly as well. They have a good selection of glasses...some are expensive but worth the quality. I would prefer these then going to LensCrafters or Costco. I know those places are much cheaper than here but I like named brands. I have been starting to have bad eye sight... I guess old age is catching up to me!! Judy has been helping me with my allergies, dry eyes, and far and near sited eyes. It makes it difficult for a person yah know! Well, if you want great customer service, I would definitely recommend these guys! [46/100] read more

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Love coming here! I actually found this place because I put a poll on IG for best optometrists in the East Bay and someone recommended Dr. Judy!! Best recommendation ever. The staff is super friendly and accommodating. I've brought my 3 kids to my appointments and the girls upfront always make them feel comfortable. The tests the office does before actually seeing the optometrist are pretty cool and high tech. Idk about anyone else, but I always hated the machine that poofs the little air lol. Well, they don't have one of those!! Hahah. The frame selections are always hip and fashionable. I look forward to a new pair every year. Turn around time for pick ups are relatively fast compared to other offices I've been to. Also, the staff is very knowledgeable and transparent when explaining the financials. I actually just got a text that they now partnered with a 3rd party for patients to order contacts directly. Haven't used it yet, but sounds cool! Anyway, I adore this office and the comfraderie I've witnessed. Proud to have a strong Asian female business owner as my optometrist. read more

Splendid place with superior customer service!! Bella Eye Care's employees are all friendly and super helpful. I cannot express how glad I am to have found them as my new optometry to go to! If you want great service and care for all things eyes then look no further and become a customer here :) Personally, I want to give a shout out to Jocelyn who was super patient and answered all my questions while I was purchasing my eyeglasses. She went through all the steps and details with me even though I was so indecisive on which frames to choose from. Other than that, I want to point out that they have a diverse selection of glasses AND sunglasses to choose from. Definitely a place that I am not leaving anytime soon! read more

It has been longer than year trying to delay my eye exam due to Covid. My "go-to" optometrist is no longer in business :(. So I decided to find a new place to go. Just to be clear, I always try to find an Opto that actually pay more attention to eye health than trying to sell me multiple pairs of glasses or maximize my eye insurance annual benefits. I happened to find Bella Eye Care, your neighborhood Optometry. Registration was simple enough. I highly recommend call the business to reserve the time slot. Fill up the necessary forms online prior to your appointment. It will be easier for everyone. Staff were "uber-friendly" and helpful. I had the earliest appointment but I did not see anyone else waiting in the business area. So I presumed they planned out the office visit diligently to ensure everyone's safety and follow Covid-prevention procedures. Just like any other Optometry, they are a good number of selections. Staff very tentative and helpful. Dr Nguyen was great. In addition to the standard check, the she provide detailed eye consultation and care. This is critical to me. All I need now is to wait for my new pair of glasses with the updated prescriptions. Thank you Bella Eye Care Optometry! Sorry no picture. I was trying to be cautious and follow Covid-prevention protocol. Maybe next time :) read more

I was in dire need of Contacts, and this store was able to help me out right away! Such nice people!! I called around and everybody kept refusing to help me or had nothing in stock. This store had exactly what I needed and went above and beyond to solve my problem!! Thank you very much, any time I'm in Newark I will come back here, thank you guys! read more

Bella Eye Care Optometry - Optometrists Near Me - Newark, California

Says things and makes promises to sell and then doesn't deliver on them. Paid $430+ for one Nine West pair prescription glasses after insurance benefits were applied, and was promised itemized receipt same day so I can submit for FSA reimbursement. She even threw in that she will text me after emailing the receipt to close the sale. Two business days later I'm still waiting. They now need to back date it so it applies to the correct calendar year. Obviously priorities of their customers don't matter after the sale is done. Also having buyer's regret based on other reviews of glasses being overpriced. Bought 3 pairs of glasses at Costco (without insurance!) for about $450. Two of the 3 pairs were Coach brand. read more

Have been a customer for a long but recently they have become very money minded and their prices are way to pricey. Check eyeconic website or other optometrist before committing to their price. I might have to raise a complain to Consumer Court against my recent dealings with them read more

Wouldnt recommend anyone here. This was supposed to be our first appointment and 1) ... they do not pick up phone calls and only text back responses, and messages are sent late 2) ... they do not take the effort to help a first time visitor with insurance details. They want me to call VSP yet they would not provide me a number to call and asked to google. Further, very unprofessional attitude towards interacting with the customers. Not accommodative at all. read more

First time using contact lens and Bella eye care couldn't have made the process any easier. The staff is extremely friendly and Dr. Kyaw is always in great spirits. They took every COVID measure possible and was still able to assist me efficiently. I highly suggest you make an appointment with the sweetest optometrist team. :) read more

I have been going to Bella Eye Care Optometry for a couple of years now and there are only good things to say about this place! The staff is respectful and I always feel welcomed here. The check-in process is fast and they even send you messages regarding your appointment. The office isn't huge, but they do a great job regarding COVID precautions such as sanitizing their equipment and limiting amount of patients. My main optometrist is Dr. Kyaw and she is great! Judy is also amazing because she was the first one that did my first contact lens fitting. They all provide quality patient care and are really friendly to me. If you are looking for honest individuals who will provide care for you, definitely come here. read more

I got a recommendation for this place from a friend. I've never had a regular Optometrist before and I have a general fear of people near my eyeballs, so its always a hunt to find a new doctor each year. But after I came here, a strange thing happened... I went in for a Doctor, I came out with a bunch of new friends. Shortly after my first visit, my wife changed her regular doctor to come to Bella too. She has a much longer history with Optometrists than I do and she'll never go anywhere else now. There is not a single person here that we do not consider a friend now. They made me comfortable with my phobia, plus they're personal, professional, and all around good people. If you're looking for an Optometrist, look no further. You'll never go anywhere else afterwards. read more

Having not had my eyes checked in a long time, I decided to give Bella Eye Care a try. The staff were very friendly and I was extremely lucky in snagging a last-minute appointment today. Just a note: you have to schedule an appointment to be seen! I was greeted by a kind woman who was very thorough and entertaining during the pre-workup. A good thing to know is that this place uses a handheld machine instead of the "traditional eye puffer" to check your eye pressure, which is way more comfortable than having your eye blasted with air every time! Afterwards, I was given an opportunity to browse their selection while Dr. Allison was preparing. The office is well-organized, clean, and spacious, and there are many frames to choose from. Only a few minutes had passed, and Dr. Allison was ready to see me. She was very friendly, attentive, and energetic! Much more than any optometrist I have seen before! The eye exam was quick but thorough, and the machines this place uses is high-end and more precise than what I remember using back then. Afterwards, I perused through their selection again. The staff kindly encouraged to try on any glasses that I would like, and to leave them on the table or in the box so that those glasses could be thoroughly sanitized. That's a plus knowing they care about keeping things clean! While browsing, it was warming to hear the staff having a genial conversation as if they were family, which made the overall atmosphere feel friendlier than the last optometry place I was at! Eventually, I settled on a pair of Dragon glasses. The technician was quick and kind in her measurements and explaining my options with different lenses, along with what my insurance can cover. She was clearly well-experienced and provided me a professional guess of the composition of my current lenses since I had forgotten. That helped me make an educated decision on the type of lenses that I wanted. I was given an estimate of 10-14 days for the glasses to be ready for pick-up. Overall, I am very satisfied with this easily accessible optometry office here in Newark! I'll be recommending my friends and family to come here for their wide selection, friendly and attentive staff, and professional team! read more

Bella Eye Care Optometry is simply the best! Dr. Judy and her staff treat you like family. They go the extra step to make sure you are comfortable, answers all your questions and most importantly, they are friendly. Great selection of glasses. Our family of four picked up four glasses and two sunglasses. If you want a great optometrist, please give Dr. Judy a call. read more

Dr. Judy Nguyen and the team at Bella are AWESOME!!! Super friendly, knowledgeable, quick, and really care about their patients. I have been going there for a few years, for multiple pairs of glasses, computer glasses, contacts, and most recently for an eye infection. Dr. Judy's team is quick with insurance questions, eye wear options, making you feel welcomed (even during a rush / busy time) and they always have a great time! Even though Dr. Judy's location is further for me than my local Lens Crafter options, I would rather experience the traffic and get my eye care needs handled by the excellent team at Bella! They are also tech friendly, which makes everything seamless. Dr. Judy, has wonderful customer care and always does what is best for the patient. You couldn't ask for anything more! *Judy and I are college friends, but this review still stands, as I also have other optometrist friends closer to me. :-) read more

This review is long overdue. After a recent health scare that could have potentially left me with one functioning eye, I'm relieved that all is well. This, of course, is all thanks to the awesome care from Dr. Judy.  The entire staff at Bella is incredibly nice and very knowledgeable. Usually after I arrive and check-in, there's a few minutes of browsing before I'm called inside. Who likes to wait around? Not me. Also never felt pressure to make a purchase.  Couple of years ago I made a switch in contacts after Dr. Judy's recommendation. I already had top of the line but the doc knows my eyes, what can I say. The new contacts worked better for me, just like she said they would. Probably a customer for life. Bella hits all my wants- a truly great experience time and time again. read more

Bella eye care stuff are amazing. Picking up my safety glasses for work took me less than five min or less. They know I'm coming , my safety glasses are ready, they ask me if everything is ok. Everything is perfect. Beside for being friendly, they are not going waste your time. Keep up Bella eye care I'm going to recommend you to my family, friends and co worker. Thank you again! read more

They fitted me with the wrong prescription that they had to correct later. The guy at the front desk is absolutely unwilling to help. Just cold and surface polite. I won't be going back. read more