Person that helped us was great. Selection of designer frames is extensive. Place is clean and well organized.

Extremely Disappointed with LensCrafters - Misleading and Poor Service! I'm extremely disappointed with my experience at LensCrafters in Warwick Mall, Rhode Island. First, they gave me the wrong size frame, and I had to replace it. When placing the order for the correct size, I made it very clear that I was leaving Rhode Island in two weeks and wouldn't be coming back. They assured me the glasses would be ready in 10 days, saying that was the "worst-case scenario." It's now well past that, and they still have no idea when my frames will be delivered to the store (they say they can't track when they will be delivered). The lack of communication has been frustrating, with no clear answers or updates. While delays happen, being promised a specific timeframe under important circumstances and then being left in the dark is unacceptable. I expected much better from a large company like LensCrafters. If you're on any sort of schedule or want reliable customer service, I strongly suggest going elsewhere. I do not recommend doing business with this store. Period! Update: The glasses finally arrived at my house via UPS a couple of days ago (after a month) and guess what? They are defective (the right hinge is loose and crocked). I went to LensCrafters in my area to get service (as I was promised I could get service at any LensCrafters in the US), and they told me the glasses are unfixable and not in stock! What a shame--expensive Persol eyeglasses from a company that considers itself "premium." Waste of time, money and energy for nothing. Stay away from Luxottica scam! read more

The absolute worst. I was disappointed in every aspect of the staff and services. I was discriminated against by the manager and after using the website to complain, my personal information was sold to the dark web by lenscrafters, according to multiple credit agencies. read more

It is what it is-nothing fancy. Big selection. Great deals and there are always coupons. I don't wear glasses enough to be that picky. They just replaced my 8 month old glasses due to a lens coating issue on them for free! read more

I don't usually post things like this, unless I feel like people should know about certain companies that rip people off. Purchased eye ware from Lens Crafters Warwick RI January 2023 returned them 4 days later and Lens Crafters did not tell my insurance company that the product was returned. Basically ,they stole my benefit money. It took about 2 hrs dealing with insurance company today. Len Crafters Warwick RI read more

These guys are professionals. Had an okay wait time (10-15min). It's in the mall next to corridor with the JCPenny.

Spent a lot of money on glasses and sunglasses. Not pleased with the glasses - they seem to be cheaply made. Customer service is very good. read more

This was a first in needing eyeglasses after many, many years. The service was phenomenally attentive, quick, and accurate. There was quite a good selection of frames, and a special price was available depending on the quality one desired. Since the frames chosen were available from their stock, the glasses were ready in a few hours. Prices are a bit high, and that is the reason for the four rather than five stars. All in all, a very good experience with knowledgeable sales staff. read more

I was at the eye doctors that adjoins LensCrafters and while I was waiting for my exam , a sales tech from LensCrafters came over and asked me numerous times if I wanted to pick out new frames ? I said why? She asked again. I told her I had a negative experience back in April so I may rethink next time I need glasses . If I do go have to get new glasses I will ask for another sales tech, she was beyond persistent . read more

Unusual emergency where lost my only pair of glasses in the water and was literally blind. Medric was beyond helpful coordinating with my doctor to get prescription and selection was great and staff kind and helpful. While I hope I don't go through this again, if I do I know who I'm calling and where I'm coming. read more

Terrible service . No recommendation /advice when I wanted just reading and not bifocal Sold me a pair frames and lenses that look hideous when put together. Would've been nice if they told me that switching to just single reading prescription will increase the lens thickness When I complained that the lenses were thicker than the frame they blamed it on the prescription and wanted me to pay an up charge of $150 for higher index lenses. The frame alone was very expensive. Now I remember why I stopped shopping there . All smiles but no help. I wasted my money and my time. Don't buy glasses there!! read more

Timely service and repairs Friendly and considerate staff Good selection My family and I are new to the optical world, so when our 7-year old was prescribed glasses, we simply turned to the biggest name we'd heard of. Luckily, we struck pretty lucky on the first try. Warranty & protection plans are a big deal when 7-year-olds are involved, and LensCrafters keeps up with them by checking expediently and honoring them quickly. We've had to take advantage of this benefit a couple of times now, and each instance was as painless as you could ask for. The staff always seems to be plentiful on the showroom/fitting/repairs side (we haven't dealt with the optometrist half of the store). Better yet, we always get a genuinely friendly greeting, and service is friendly and capable. The wait times are reasonable and frequently brief, which I can appreciate. Overall, my family walks in with a need and not long after walks out with a workable solution for reasonable money. That's what we're looking for, and LensCrafters is delivering it. read more

I visited LensCrafters yesterday for an eye exam with Dr Glaser. Upon arrival in the office the staff members were very friendly and checked me in right away. I had some pre screening tests done prior to seeing the doctor and the gentleman who perform the tests was great. My visit with Dr Glaser was very thorough. He went over my medical history as well as my previous eye exam (which was 10 years ago). He then examined my eyes and performed the eye exam. I did opt to have my eyes dilated however I like that they let you choose whether you'd like to do that or not and also give the option to come back and have it done if you'd prefer someone drive you home. Lucky for me my eyes haven't changed and I do not need prescription glasses. After my exam I visited the other side of the office where you can purchase glasses and sunglasses. Mallory assisted me as I was thinking of switching the lenses in my sunglasses. Though I decided not to she was super helpful and I will absolutely be back when I am looking for a new pair of shades. On a side note my husband visited the same office the week before and had just as great of an experience as I and he did purchase new glasses and prescription sunglasses from Mallory. His glasses were ready in under an hour and his sunglasses were special order and were supposed to take about a week, they were ready in 3 days. This is a great place to go for your eye care needs! read more

visited Lens Crafters on bald hill rd (mall) recently. If you're looking for professional, expert help see Amanda ( 424743) She will not disappoint!! Thank Amanda for helping my daughter navigate through the system. Donna Haab read more

No greeting. Repair was done improperly. Rude reply when I mentioned it. Rude assistant manager. Threw away genuine parts and replaced with 3rd party parts. read more

Stay away, Horrible experience!!!!!!! OK service, in picking frames and ordering glasses. When I picked up my new glasses they were handed to me. No fitting. I said that they were out of focus on the sides (progressive lenses). After a week I went back and said that they ere not as clear as my two year old glasses (from the same store). I was told that my old glasses had premium lenses. These had standard scratch resistant, not premium. For another $250, they will change the lenses to the premium. Or they did offer to let me return the glasses. Well then I loose the insurance and don't have glasses. Why were the premium lenses not offered when I purchased the new ones. It would then have been my decision based on the difference. Why have low end lenses in the first place. LensCrafters used to be a great place to get new glasses. Not anymore. read more

I had to come here yesterday to fill my prescription for lenses. I really thought nothing of it when I walked in the door, but when we were greeted right away and then served so nicely, I immediately knew I was going to Yelp! about this place! The service was prompt and very friendly. I knew nothing about what I was doing and the lady who was helping me walked me through step by step. She was knowledgeable and respectful and helped me in making a pretty big decision! Yay for awesome customer service!!! read more

Ordered a pair glasses waited two weeks for them to come in. Finally I called and asked what was up I was told they would be in Monday for sure. On Monday I called again and was told that they weren't in and they would be in Tuesday. I went down there asked why there has been such a delay I was told the lab was backed up but they would be in Tuesday or Wednesday. I cancelled the order since they clearly have no idea what is going on. How do you collect hundreds of dollars from someone and then have no idea what is going with the order. read more

Love this place! The associates have always gone the extra mile to provide exemplary customer service and make sure I am happy. On my last visit, there was a computer glitch and the associate could not figure out my insurance. Eventually, it sorted itself out; I give him an A+ for all his effort. Further, they try hard to make sure I am making the purchase that is right for me, not them. read more

I have never stepped foot into a commercialized lense store before as my eye doctor has always sold lenses and frames at his practice.just recently, he stopped doing so and I decided to check out Lens Crafters as my husband had a pretty good experience. I went to the Warwick Mall store and was promptly greeted by Mallory who assisted me in the whole experience. She was great and ensured that I got the most bang for my buck while utilizing my VSP benefits as well as the promotional coupon my husband received in the mail. She was also very honest and helpful in trying to decide on frames, which can be a tumultuous task with or without others. I ended up picking up my order the following day as I had to get home and she ensured everything fit and was the correct prescription before I even left the store. Good experience thus far, let's hope the products last well! read more

Not impressed with selection at this store. Found it annoying that over half of the selection is locked up. I understand if to prevent theft.. But for some people they have to try on every pair of glasses to find the right one. The sales people are nice and answered my questions. I bet for some people the convince of it being in a mall nice while your lenses are cut. read more

I have always bought my glasses from LensCrafters. Have progressive lenses and can't use the LC glass. Have found I can only use Varilux lenses to get best performance. Was told today no more discount or insurance coverage for these lenses. Lenses alone estimated at 940.00. If this is on Varilux, to hell with them! I'll look through coke bottles if I need to. read more

Worst experience ever. I went in and quickly found two pairs of frames that I likek. The store was not that busy. Trying to get someone to assist me was impossible. Two of the associates stood by the sidelines laughing and joking. A young Asian man did nothing but flirt with the girls. I finally got up and walked out. There are plenty of places to get new eyeglasses. read more

I have been a fan of LensCrafters for many years. I have used their Optometrists for many years, particularly at the Providence Place Mall store, and found their service to be professional and courteous. In 2010 I took part in the one-year Eyewear Protection Plan and found it to be a great source of comfort when my glasses became damaged or I needed to exchange them for other reasons. In 2012 I utilized the Protection Plan to replace my glasses on at least four occasions and was very pleased with the ability to do this. On January 19th I walked into the Warwick Mall store with the intent to exchange my Tiffany glasses (purchased in October) and was serviced by Debbie. She was surly and rude (she appeared more interested in telling me that she worked there for 25 years, and knew everything, than in assisting me with my transaction). I had planned to exchange my Tiffany glasses for a pair of glasses of lesser value fully expecting to get a credit, as had been past practice. She claimed this was not Lens Crafters policy and stated that other stores (i.e., Providence Place) were wrong in doing that. When I returned for pick-up, I went to the general manager, Ted, to gain a better understanding of this evident change in the policy. I found his response to be rather dismissive. He was unapologetic for my experience. I do want to stress that I wanted an apology and he stated "I don't know what I have to apologize for." At that point I realized that my relationship with Lens Crafters was over and left with my original glasses. read more

Worst customer service ever! I highly recommend you shop for glasses elsewhere. Girl at the shop front desk was rude. I tried to purchase a pair of glasses and she said there would be an hour wait. However it was her tone and attitude that was totally unprofessional. I was not please with the way she was talking to me. When I asked name, she refuse to tell me. This is the second incident I had here. First incident my glasses where 1 week delayed with no explanation. This place treat there customers as if they are doing the customer a favor by assisting them. read more

I always do well here. Not only is it super convienent to just hit the mall for a meal and some shopping but now I can get an eye exam, glasses and contacts all in one place. I am all about the "easy button." I work retail and the holidays are always a crazy time. I don't know how I did this but I got glue, dried up crunchy glue, in my eye. And not just like oh rub your eye, rinse repeat, youre fine kinda thing. This shit was stuck and I was in pain! It was right on the color part of my eye! It wouldnt move and I panicked. So I called up LensCrafters and they told me to come on down we will take a look. Mind you it was 7:30pm on a friday night right before christmas. I was so thankful! They numbed my eye, which I must say was a very very very weird new sensation, and took out the foreign object with no problem. The doc even gave me some antibiotic drops just in case. Phew! I can see! Recently, I purchased two new pairs of frames and the associate who helped me gave me the best price point to save me the most money. He was super helpful and gave honest opinions, which I like. Give it to me straight! I will of course be back in the future and so should YOU! read more

I'm getting old and my prescription for my lenses are expired so I decided to get new frames and lenses. This is my spot to get my checkup from. Never had a issue with them and they have the frames I like. I pick what I like and in a hour they are done. I miss the previous location I had went to at the rhode island mall. It was one of so many businesses left. Oh well ill come to warwick mall anytime read more

Boycott LensCrafters...they are a f....rip off...after being a loyal customer since 1989 this year they want to charge me $426 for lenses that last year were $259 ... read more

I just went in there tonight and had a problem with Providence Place Mall resolved by Deborah. She solved my problem from start to finish in a matter on minutes. I highly recommend this location. read more

I was always a lens crafters fan, Normally I get a excellent service and the selection of frames is pretty good but after my last visit I will not be doing busy with them every again. When I checked in for my appointment, the girls were eating pizza right at the check in desk, talking about their plans and what to wear, completely ignoring me. finally someone looked up and asked me if I had an appt. NO! I just wanted to listen in on your conversation and hope you would give me some pizza. So while I was filling out my papers, I decided to ask about contact lens, the girl told me that it was an extra charge and different appointment and there was a sign I could read. OK. When I was finally brought in, for the initial eye exam by the charming assistant, she was very very rude and didn't seem to want to be there, then when I met this doctor he was smelled horrible, he didn't seem to know what he was doing and he seemed inpatient with me while he was trying to dilate my eyes, I don't like things being put in my eyes who does? and as a doctor who works with eyes all day you would think you would be used to patients like me. he seemed very annoyed. To boot, at the end of the exam the doctor walked out of the room with out saying a word then about 5 mins later walked in and said oh, your still here um you can um check out. like I should have known horrible service. read more