Quality of service is excellent. I'm not happy with the fact that I've been under observation for…read moreglaucoma and have had my appointments pushed out by several months several times over the last year. My prescription had expired and I was given an extension through this office only to be told in a phone call today that once again they had to postpone my appointment for several months. Apparently there is not too much concern about my condition. Finding a new doctor tomorrow.

I called as a new patient on Monday morning Martin Luther King day and was given an emergency…read moreappointment the same day after calling to other ophthalmologist closer to home. I was seen by Dr. Maria Denietolis who treated me with respect and care and understood my concerns. Never in my life have I ever had an eye problem or an infection this doctor set me at ease and made me feel comfortable with this process.

Been going there for years for my eye care. Hafd cataracts removed and am being treated for…read moreglaucoma. Great doctors and staff.

The doctors are excellent but the call center/office staff are rude and incompetent. The wait times…read morein Providence location are insane. If it wasn't for my doctors I wouldn't recommend them to anyone.

I just completed my 2nd cataract surgery with Dr Fay and I have nothing but positive things to say…read moreabout the entire process. Dr Fay was very informative throughout and his staff are very accommodating. The surgery staff were also top notch.

Hello, Dr. Fay a true professional, along with staff, it was a pleasure as well as informative.read more

The best vision care center anywhere. Dr. Brown and his staff are so very professional,…read morewell-trained, friendly and thorough. Dr. Brown is an expert in his field and very devoted to his patients' eye health and care!

I had a 4:30 appointment yesterday, which I had to use vacation time from work to go to. I had…read morescheduled my appointment, drove 30 minutes to get there, and was 15 minutes early. The staff took my copay and advised me to sit in the waiting room. I sat in that waiting room with no updates for almost an hour. In the meantime, the staff was chatting and giggling amongst themselves and arguing over who should be allowed to go home early. I finally went and asked how long it was going to take for me to be seen. They told me I was next. I asked "how long does that mean, I have been waiting almost an hour" they just said "You are next" again. I told them to refund my copay and I was leaving and how unprofessional they were. They then said, "Sorry, we had 3 emergencies today", to which I responded "Why didn't you call me to reschedule, or at least tell me when I got here?". They just stared and said "Sorry". Totally unprofessional staff. I guess I will find someone else. I wish I could bill them for the time and $ they cost me through wasting my time / PTO. If there was a way to give ZERO stars, I would have done that.

The staff is rude here. Never going back! After multiple appointments to fix an eye problem I had…read moreI'm just done. I found a new eye doctor who is more Professional. He recognized what was going on right away and resolved the problem.

Dr Krosschell is very professional and informative. Very comfortable atmosphere and you can tell…read morehe cares about each patient.

I found Dr. Hendrik Krosschell via yelp. As usual thank you yelp and my first experience with Dr…read more Hendrik Krosschell was nothing less than perfect. The place was very clean, organized and professional. After having recently moved to near by area i jumped on to the yelp to find a good optometrist for my regular eye test. I found this place with good reviews and made an appointment online (highly recommend doing that so it saves you some time). As soon as i walked in i was greeted by the wonderful front-desk lady (wish i remember her name). From start to finish she was awesome going above and beyond to take care of my needs. Dr. Hendrik Krosschell was very thorough, clear in his explanation and was kind enough to answer the concerns i had. He also had me come in multiple times just to ensure that i had the best possible lenses. A special kudos to the front desk lady. I had a full insurance coverage for my vision. The lady explained me how much i would be paying for my co-pay but there was a bit of confusion on what it covered for my lenses. I called up the insurance and got the details and this front desk lady (again i wish i remembered her name) was so kind enough to charge me just the remaining amount and have my insurance cover the remaining. All-in-all i had a pleasant and hassle-free experience. Strongly recommended!!

Dr Thomas Lang is a great doctor and I have been a patient of his for 26 years. Unfortunately his…read morefront office staff in Providence is probably the worst and must unprofessional staff I have ever dealt with. In 2024 I went to the office for my appointment and was told it had been cancelled and they has called me to tell me that. They had never called and I showed them my phone with all my calls and there was nothing from them. Arrogantly, they told me I was wrong and they were right. Last year, I was having visual migraines and was told by my neurologist that I needed to see Dr. Lang, so I called to make an appointment. I was told I could not see him and would have to make an appointment with one of their optometrists, not what I needed to see. When I finally was able to see Dr. Lang on my scheduled appointment, I told him this story and he said it was totally unacceptable. Unfortunately, he has no understanding off what is going on in his front office. Finally, I have an appointment with Dr Lang in May of this year that I need to reschedule as I will not be in the state that month. I called to reschedule the appointment and they have told me that I cannot reschedule this appointment as he has no availability in any of his four offices for the remainder of the year. I asked if I could make an appointment early next year and was told that was not possible, yet my wife had an appointment with him this past week and they scheduled and appointment for her a year from now. . So I guess if you cannot make your scheduled appointment with this practice you can never get another appointment. This is not a way to run a doctors office and these people are as incompetent as any staff I have ever dealt with. Hopefully, Dr Lang can read this review and see what his front office staff is doing to his practice.

Dr Lang is an amazing opthomalogist. He treated my father (Chong Pak) for all of his eye problems…read moreprior to his passing. I went to all of my father's eye appointments and Dr Lang was always so kind and patient. He explained all of my father's problems and treatments so that we could understand. One thing that really stood out to me was that Dr Lang goes above and beyond for his patients. He saw my father on a weekend for a follow up when the office was closed because he felt it was urgent. I will never forget Dr Lang for his humanity, his kind and quiet demeanor. He is an angel sent from above. Thank you Dr Lang and I will definitely pay forward to my patients as a pediatric nurse.

Had LASIK Surgery here last Thursday. Fantastic all around. Staff is very friendly and…read moreknowledgeable. The procedure was quick and painless and the post op has been great no issues. My vision is Perfect. Thank you

Went to TLC after my son inspired me and they were great through the whole process and follow up…read morevisits! Highly Recommended!

This has been the worse experience at this location ever. It was overcast and rainy and They were…read moredoing work in the lot for this location, no parking for all the businesses. Booked the appointment days in advance and even got to the appointment 40mins early and was informed was not able to be seen until my scheduled appointment (Not a patient in sight during the visit). I acknowledge and informed I would return. Upon return I was 5-10 mins late due to attempting to locating parking, just to be told SORRY but you're too late for your appointment and the next appointment is within the next 10mins. NO empathy to attempt to reschedule the appointment and the feeling of not wanting me to be there. I kindly said ok no worries I locate services elsewhere. Found it LENS CRAFTERS from a google search that I did not know existed and not only was there parking, I was able to walk in and be seen that day even though the lobby was full of patrons. The feeling of been welcomed was a relief, will be HIGHLY RECOMMENDING this location for their willingness to assist, without been treated unwelcome, like the other location (VISION NOT WORK).

Spent lots of time talking to multiple workers... Shared my…read moreinsurance info and answered many questions they had for me.... I was told that their computer froze up and I'd receive a call back..... Days n days have passed = no return call..... Off to buy my glasses elsewhere ***