was told on the phone that my appointment was at 10am I get to the clinic by 9:50 just to be told…read morethat my appointment is actually at 10:30, I fill out everything and sit in the waiting room until 11:00 watching as they call in EVERYONE coming in after me. until finally they get my in the exam room at 11:10 where I sat there until 11:40 and just walked out the clinic Because no one came in to see me. during all that time no one checked in with me or anything to let me know why I was waiting for so long or what was going on. HORRIBLE communication and service.

Quality of service is excellent. I'm not happy with the fact that I've been under observation for…read moreglaucoma and have had my appointments pushed out by several months several times over the last year. My prescription had expired and I was given an extension through this office only to be told in a phone call today that once again they had to postpone my appointment for several months. Apparently there is not too much concern about my condition. Finding a new doctor tomorrow.

This has been the worse experience at this location ever. It was overcast and rainy and They were…read moredoing work in the lot for this location, no parking for all the businesses. Booked the appointment days in advance and even got to the appointment 40mins early and was informed was not able to be seen until my scheduled appointment (Not a patient in sight during the visit). I acknowledge and informed I would return. Upon return I was 5-10 mins late due to attempting to locating parking, just to be told SORRY but you're too late for your appointment and the next appointment is within the next 10mins. NO empathy to attempt to reschedule the appointment and the feeling of not wanting me to be there. I kindly said ok no worries I locate services elsewhere. Found it LENS CRAFTERS from a google search that I did not know existed and not only was there parking, I was able to walk in and be seen that day even though the lobby was full of patrons. The feeling of been welcomed was a relief, will be HIGHLY RECOMMENDING this location for their willingness to assist, without been treated unwelcome, like the other location (VISION NOT WORK).

Spent lots of time talking to multiple workers... Shared my…read moreinsurance info and answered many questions they had for me.... I was told that their computer froze up and I'd receive a call back..... Days n days have passed = no return call..... Off to buy my glasses elsewhere ***

I just completed my 2nd cataract surgery with Dr Fay and I have nothing but positive things to say…read moreabout the entire process. Dr Fay was very informative throughout and his staff are very accommodating. The surgery staff were also top notch.

Hello, Dr. Fay a true professional, along with staff, it was a pleasure as well as informative.read more

Always see Dr Hunter she is great! Very personable and makes you feel comfortable. Front desk is…read morevery helpful and nice.

I recently moved to the area and followed a recommendation to this practice. I have been seeing…read moreDr. Gajewski, and could not be happier! She is thorough, nice, helpful, and truly wants what is best for her patients. She even advised me out of spending a bunch of money on something that I probably wouldn't need and could definitely wait and see if I needed to pay for. The receptionist is always friendly and nice, she remembered my name after only being there twice, and helped me figure out the insurance side of my visit. All in all, a fantastic practice with superior customer service that is very hard to find these days.

Very caring and thorough doctor. It's hard to find doctors like him. You can tell he genuinely…read morecares and the office is very pleasant and efficient

I went in as a new patient Thought both front desk (assumed…read morewife) And the doc Himself were great Friendly, knew there stuff, respectful Small one doc office - Know that and plan accordingly When I need to see Vision Doc again So going back

I've been a patient here for years, and have fond memories of Dr Waldorf and his warm & humorous…read morepersonality. Dr Hamel is also very personable and friendly. The front desk staff have varied over the years, and sadly, the last batch appears to have been misplaced: They collectively (and individually) have the personality and dispassionate guest-relations skills of stereotypical DMV workers. No more warm, smiling genuine greetings upon entering the office :( It seems like since they remodeled the office, the friendly front desk staff disappeared. I've tried to engage in a warm connection with this new batch of grumpy greeters, but got the bored look of a gen z (or is it y? I dunno...) looking at 'this smiling old lady' who wants to make friends? I wouldn't be surprised if they rolled their eyes at me once I turned my back. I recommend mixing it up and also hiring mature font desk folks who've lived and seen a little life, who understand and appreciate the customer service includes exuding warmth & compassion and a true interest in the patients who spend their money there. I would not encourage anyone to purchase their glasses at this establishment, because the staff is seemingly not trained in sizing frames to the face. They don't appear to know how progressive lenses need to be fitted to the eyes/face, and they are definitely not skilled at adjusting the newly arrived pair of glasses to the ears and nose - I know because all three of them made the attempt and did NOT give me glasses that function the way they should. I have to use my hands to lift my glasses up so I can see things on my laptop. Sadly, It felt like once they receive payment, there's not much incentive to provide a functioning product? Hundreds of dollars down the drain.... During my short time in the room with the Doc, I mentioned the problem with my glasses, but just got a disinterested 'Hum' in response... She was already on to other things....

We have been seeing Dr. Carol Hamel for a couple of decades. Her office has moved, staff have…read morechanged and office hours varied over the years, but Dr. Hamel is always her delightful self. She really knows her profession from what contact lenses are available in what increments to educating clients on eye care. Although Dr. Waldorf is no longer offering appointments the business continues to grow and I am delighted to see the office will be undergoing a bit of remodeling shortly. This will allow a greater offering of eye wear and a nicer waiting area. Look forward to seeing the new space at our next visit.

Just had my first eye examination at Blackstone Valley Eye Care. I was very impressed with the…read morecenter, the staff, the technology and their wide selections of eyewear. The staff there were all very friendly and professional. I was also really impress of how modern the center is, for example; receiving an email and text to remind you of your appointment. This place had some really advanced and sophisticated instrument for eye exam. It has been a couple of year since I had an eye exam and I did not realize how advance the instruments are now. Dr. Kenyon was a true professional. He gave me the most thorough eye examination I have ever had. He really took the time to explain everything to me, which really help put all my worries about any issues with my eyes at ease. He even help me pick out my new pair of glass. I will be making appointments at BVEC for my wife and 2 kids soon.

One of the best experiences I've had at an eye care center! I've been a long wearer of glasses,…read moreprevious offices would give me slack for having frequent repairs/replaces for myself or my 2 of 3 children who wear glasses. BVEC has been so easy to work with from scheduling appointments, insurance coverage, selection of frames and payment plans when I needed it. I often recommend this office to my own patients! Their costs are affordable and the staff are consistent, knowledgeable and patient!

I went here back in January. The place was clean and had a good vibe. The doctor gave me a new…read moreprescription that seemed very different from my previous one. I got new glasses and had a really hard time wearing them. I had bad headaches and my eyes felt very strained wearing them. I stopped wearing them and went back to my old glasses. I went to a different place last week and learned that my eyes hadn't changed; the prescription from Providence Optical was completely wrong. I'll never be back.

Great spot to get an eye exam and buy contacts and lenses. Right downtown so street parking can be…read morea little tough sometimes but there are garages nearby. And they seem to take lots of insurance and make it all very easy. I've seen two optometrists and they were both great. They really make sure you get the right contacts. I had to go back a bunch of times to find ones that worked for me. The selection of glasses are great. They have cheapo ones, pricey ones, and most importantly to me, lots of good ones in the middle.

Love this practice!! All staff are very nice! Have never had a problem! The one thing I would fix…read moreis why do patients always have to leave a voicemail?

I am writing this review because I have been going to Dr. Kaplan for years, maybe 30. I have never…read morehad a problem and you have to realize that these women talk to MANY people everyday and sometimes a customer can just set you off!! Not that it is an excuse but sometimes someone just has a bad day so please try not to base your opinion on one time! They may even be dealing with something even worse than that like having a child in the hospital or something very traumatic, again not an excuse. I am just speaking from experience and try to look at all sides of events. Thing that impressed me is that Dr. Kaplan reads and tries to correct the problems within the reviews. Just my humble opinion!!