Quality of service is excellent. I'm not happy with the fact that I've been under observation for…read moreglaucoma and have had my appointments pushed out by several months several times over the last year. My prescription had expired and I was given an extension through this office only to be told in a phone call today that once again they had to postpone my appointment for several months. Apparently there is not too much concern about my condition. Finding a new doctor tomorrow.

I called as a new patient on Monday morning Martin Luther King day and was given an emergency…read moreappointment the same day after calling to other ophthalmologist closer to home. I was seen by Dr. Maria Denietolis who treated me with respect and care and understood my concerns. Never in my life have I ever had an eye problem or an infection this doctor set me at ease and made me feel comfortable with this process.

Poor communication. Screwed up the referral process. Approved for the owner not the person…read moreperforming the procedure. Claimed called me on Friday, no messages or missed calls. Out $60.00 Uberi fees for scheduled rides. Called the morning of the procedure after rides had been scheduled. Lied about calling, support staff argumentative and unhelpful. Requested a referral to someone different. Never even got there

My husband has been a patient of Dr. Todani for almost six years and has received excellent care…read more But, be sure to allow plenty of time for your appointment because they are never on time and we have been kept waiting 30-45 minutes at a time. I was referred by my Optometrist to Dr. Ahmed (an associate of Dr. Todani) and ultimately scheduled laser surgery to treat glaucoma. My exam with Dr. Ahmed was on June 4 and the laser surgery was scheduled for August 13 and 27 (one eye at a time). However, I was not given a time for the surgery and was told they would contact me. Also, as I was checking out on June 4th, I asked about obtaining pre-authorization from my health insurance. I was told that I had to do that myself. I called my insurance provider and was told I needed the code for the procedure. I called the office and left a message for their billing manager to get the code and never received a call back. Then, on July 9th, my husband had another appointment with Dr. Todani so while we were there, I checked with the front desk about the code. I was told that they handle pre-authorization and I don't have to worry about it. My first surgery appointment is in 8 days and since I still don't know what time the appointment will be, I called and asked them. I was told that they schedule the appointments two days in advance. I let the front desk person know that two days in advance is not sufficient notice for me since I work full-time and need to make arrangements. She said that her manager makes the schedule so I asked to speak with her manager. Turns out the manager is on vacation for the whole month! Given that, I asked how the manager was going to let me know two days in advance of my appointment NEXT WEEK what time my appointment is scheduled for, and I was told that the manager would take care of it remotely. So, I asked the front desk person to please send an email to the manager and let her know that I need to know sooner than two days before the procedure what time the procedure will be. That's when I was told that the manager is in India so the response will be delayed. I was really tempted to cancel the whole thing and find another doctor but then the office called back and let me know what time my procedure is next week and in three weeks.

Dr Lucey is a wonderful doctor. When I was a new patient he was so thorough which was different…read morefrom my former doctor. I highly recommend him. He found issues with me that no other doctor ever found. I feel safe and well cared for with Dr Lucey. Thank you! -Romdoul Ky