was told on the phone that my appointment was at 10am I get to the clinic by 9:50 just to be told…read morethat my appointment is actually at 10:30, I fill out everything and sit in the waiting room until 11:00 watching as they call in EVERYONE coming in after me. until finally they get my in the exam room at 11:10 where I sat there until 11:40 and just walked out the clinic Because no one came in to see me. during all that time no one checked in with me or anything to let me know why I was waiting for so long or what was going on. HORRIBLE communication and service.

Quality of service is excellent. I'm not happy with the fact that I've been under observation for…read moreglaucoma and have had my appointments pushed out by several months several times over the last year. My prescription had expired and I was given an extension through this office only to be told in a phone call today that once again they had to postpone my appointment for several months. Apparently there is not too much concern about my condition. Finding a new doctor tomorrow.

I was switched to this office after they took over Sturdy Eye Associates. Gave them the benefit of…read morethe doubt, since I knew nothing about them. At my first appointment, I show up to them telling me I didn't have an appointment that day and I needed to come back on the day they had in the system. I demanded to be seen because (1) I had proof my appointment was supposed to be that day and (2) I needed a new contact prescription. After being told that they could make space for me with another doctor, I had presented my BCBS card and asked the receptionist if they took Davis vision, which they said they did. When the eye doctor takes me in, they realize they canceled the wrong Katelyn on the schedule for the day. No apologies for making it seem like it was my fault, which was rather irritating. Get my prescription, check out and go about my business. Fast forward a few weeks, and I get an outrageous bill from them (I had paid my copay and the contact lens fee on the day of my appointment). I call both of my insurances and come to find out, they don't accept Davis vision and cannot bill BCBS. I call the office and leave a message because I was lied to again and made to look like the issue. Get a call back from the office, told that they have never taken my insurances, and then proceed to tell me that their staff would never say they accept David vision. When I tell them that someone on their staff did, they would not accept my truth, basically called me a liar, and did not say anything about touching base with their staff about what happened. They will be getting their bill paid eventually, but never have I ever been accused of lying so so many times by a doctor. I hope this gets addressed with their staff and that if this happens to another patient, the person in charge is made aware that their staff are liars and make patients feel like idiots. I would like an actual apology but know I will never get one because they can't admit they were wrong. Never again will I go here and I will never recommend them to anyone.

Poor communication. Screwed up the referral process. Approved for the owner not the person…read moreperforming the procedure. Claimed called me on Friday, no messages or missed calls. Out $60.00 Uberi fees for scheduled rides. Called the morning of the procedure after rides had been scheduled. Lied about calling, support staff argumentative and unhelpful. Requested a referral to someone different. Never even got there

Dr Lucey is a wonderful doctor. When I was a new patient he was so thorough which was different…read morefrom my former doctor. I highly recommend him. He found issues with me that no other doctor ever found. I feel safe and well cared for with Dr Lucey. Thank you! -Romdoul Ky