We have been seeing Dr. Carol Hamel for a couple of decades. Her office has moved, staff have…read morechanged and office hours varied over the years, but Dr. Hamel is always her delightful self. She really knows her profession from what contact lenses are available in what increments to educating clients on eye care. Although Dr. Waldorf is no longer offering appointments the business continues to grow and I am delighted to see the office will be undergoing a bit of remodeling shortly. This will allow a greater offering of eye wear and a nicer waiting area. Look forward to seeing the new space at our next visit.

I've been a patient here for years, and have fond memories of Dr Waldorf and his warm & humorous…read morepersonality. Dr Hamel is also very personable and friendly. The front desk staff have varied over the years, and sadly, the last batch appears to have been misplaced: They collectively (and individually) have the personality and dispassionate guest-relations skills of stereotypical DMV workers. No more warm, smiling genuine greetings upon entering the office :( It seems like since they remodeled the office, the friendly front desk staff disappeared. I've tried to engage in a warm connection with this new batch of grumpy greeters, but got the bored look of a gen z (or is it y? I dunno...) looking at 'this smiling old lady' who wants to make friends? I wouldn't be surprised if they rolled their eyes at me once I turned my back. I recommend mixing it up and also hiring mature font desk folks who've lived and seen a little life, who understand and appreciate the customer service includes exuding warmth & compassion and a true interest in the patients who spend their money there. I would not encourage anyone to purchase their glasses at this establishment, because the staff is seemingly not trained in sizing frames to the face. They don't appear to know how progressive lenses need to be fitted to the eyes/face, and they are definitely not skilled at adjusting the newly arrived pair of glasses to the ears and nose - I know because all three of them made the attempt and did NOT give me glasses that function the way they should. I have to use my hands to lift my glasses up so I can see things on my laptop. Sadly, It felt like once they receive payment, there's not much incentive to provide a functioning product? Hundreds of dollars down the drain.... During my short time in the room with the Doc, I mentioned the problem with my glasses, but just got a disinterested 'Hum' in response... She was already on to other things....

I've been a patient of Blackstone Valley Eye for 5 years now. I am still very impressed with the…read moreway their staff, my patient care and the time the doctors spent with me. They are all very professional, knowledgeable and very helpful in picking out new frames. I am very pleased overall as a patient.

They were so nice and even took me 10 minutes before my appointment. The staff was kind and easy to…read moretalk to. They were efficient and very helpful while picking out my glasses. I would definitely recommend them!

Dr Krosschell is very professional and informative. Very comfortable atmosphere and you can tell…read morehe cares about each patient.

I found Dr. Hendrik Krosschell via yelp. As usual thank you yelp and my first experience with Dr…read more Hendrik Krosschell was nothing less than perfect. The place was very clean, organized and professional. After having recently moved to near by area i jumped on to the yelp to find a good optometrist for my regular eye test. I found this place with good reviews and made an appointment online (highly recommend doing that so it saves you some time). As soon as i walked in i was greeted by the wonderful front-desk lady (wish i remember her name). From start to finish she was awesome going above and beyond to take care of my needs. Dr. Hendrik Krosschell was very thorough, clear in his explanation and was kind enough to answer the concerns i had. He also had me come in multiple times just to ensure that i had the best possible lenses. A special kudos to the front desk lady. I had a full insurance coverage for my vision. The lady explained me how much i would be paying for my co-pay but there was a bit of confusion on what it covered for my lenses. I called up the insurance and got the details and this front desk lady (again i wish i remembered her name) was so kind enough to charge me just the remaining amount and have my insurance cover the remaining. All-in-all i had a pleasant and hassle-free experience. Strongly recommended!!

My vision coverage was not coming up at first, but Donna was persistent in looking for it -- and I…read morewas covered to get a nice pair of sun glasses!

I have to take away 1 star from my previous 5 stars because today was the like 5th appointment in a…read morerow I waited more than 40 mins past my appointment time!

Horrific service since Dr. Hayworth left! They don't return phone calls, when you are promised…read moreglasses in two weeks, you have to call back a month later to find out where they are and still have to wait. Then when they come in, it's the wrong prescription you call them and they don't call back. Time to find a new optometrist!!!!!

I went in for an annual appointment, which was efficient and overall fine. I looked at some glasses…read moreand told the optometrist clerk I didn't want to spend any money out of pocket and just wanted to get something covered by my insurance. She said she understood and then took me to a rack to pick out some options that were covered. After sitting back down, she tried to upsell every option to me. I declined them, and then was still met by a $110 quote on my way out. There are signs everywhere saying "no refunds", which did not inspire my confidence in the quality of their craftsmanship. I can get 5 pairs of similar quality glasses online for less money and be met with better customer service with return options, so I'll be doing that. During my short thirty minute visit, the phone was ringing off the hook, calls were going unanswered, and another customer was in the lobby literally crying in frustration over having had such terrible experiences with the office. I had a similar experience with this office last year and will likely be taking my business elsewhere in the future, which is a shame because again, the tech and doctor seemed knowledgeable and efficient.

I loved the eye doctor but the way this business group operates makes no sense and they don't…read moredeserve me as a patient. I appeared for my appointment on time. I leave work 40 minutes early to drive to my appointment. As I sat in the waiting room I see a text message on my my phone telling me that my appointment had been cancelled. The text message was sent 28 minutes before appointment. They called me too 28 minutes before but I'm driving so my phone is in automatic do not disturb until I shut off my car. I asked why and I was told by the receptionist that even though I confirmed my appointment by email prior thereto, because I failed to return their call when they called me to remind me of the appointment they cancelled it. I confirmed my appointment and that is all that should be necessary. I lost an hour and a half of work with no pay. I will find a nice little small office who will treat me with respect.

I went here back in January. The place was clean and had a good vibe. The doctor gave me a new…read moreprescription that seemed very different from my previous one. I got new glasses and had a really hard time wearing them. I had bad headaches and my eyes felt very strained wearing them. I stopped wearing them and went back to my old glasses. I went to a different place last week and learned that my eyes hadn't changed; the prescription from Providence Optical was completely wrong. I'll never be back.

Great spot to get an eye exam and buy contacts and lenses. Right downtown so street parking can be…read morea little tough sometimes but there are garages nearby. And they seem to take lots of insurance and make it all very easy. I've seen two optometrists and they were both great. They really make sure you get the right contacts. I had to go back a bunch of times to find ones that worked for me. The selection of glasses are great. They have cheapo ones, pricey ones, and most importantly to me, lots of good ones in the middle.

I had a 4:30 appointment yesterday, which I had to use vacation time from work to go to. I had…read morescheduled my appointment, drove 30 minutes to get there, and was 15 minutes early. The staff took my copay and advised me to sit in the waiting room. I sat in that waiting room with no updates for almost an hour. In the meantime, the staff was chatting and giggling amongst themselves and arguing over who should be allowed to go home early. I finally went and asked how long it was going to take for me to be seen. They told me I was next. I asked "how long does that mean, I have been waiting almost an hour" they just said "You are next" again. I told them to refund my copay and I was leaving and how unprofessional they were. They then said, "Sorry, we had 3 emergencies today", to which I responded "Why didn't you call me to reschedule, or at least tell me when I got here?". They just stared and said "Sorry". Totally unprofessional staff. I guess I will find someone else. I wish I could bill them for the time and $ they cost me through wasting my time / PTO. If there was a way to give ZERO stars, I would have done that.

The staff is rude here. Never going back! After multiple appointments to fix an eye problem I had…read moreI'm just done. I found a new eye doctor who is more Professional. He recognized what was going on right away and resolved the problem.

We were searching for a new nearby eye doctor location and found this one through yelp. The office…read moreis really open and nice. Super clean too. The process was quick and efficient. The staff was super nice as well. Im glad we gave it a shot because we definitely will continue with this practice. Also, theres plenty of street parking nearby.

I was looking for an eye doctor for my annual exam and came across Eyediology Vision. Eyediology…read moreVision is located on the 3rd floor of a building on 245 Waterman St. in Providence, RI. There are other offices in this building as well. There is a parking lot in front of the building, but I didn't see any reserved spots for Eyediology Vision. Instead, I parked on one of the side streets. We were welcomed by friendly staff during check-in. There is an area with water, soda, and coffee for patients. The office is very modern, clean, and organized. The technician did some tests and then I met Dr. Kriti Bhagat. Dr. Bhagat is the owner and founder of Eyediology Vision. She was very professional and friendly. My husband purchased glasses with Eyediology Vision and the staff were very helpful in the process. They really care about you feeling comfortable with the glasses. I am looking forward to my next annual visit with Dr. Kriti Bhagat.

was told on the phone that my appointment was at 10am I get to the clinic by 9:50 just to be told…read morethat my appointment is actually at 10:30, I fill out everything and sit in the waiting room until 11:00 watching as they call in EVERYONE coming in after me. until finally they get my in the exam room at 11:10 where I sat there until 11:40 and just walked out the clinic Because no one came in to see me. during all that time no one checked in with me or anything to let me know why I was waiting for so long or what was going on. HORRIBLE communication and service.

Quality of service is excellent. I'm not happy with the fact that I've been under observation for…read moreglaucoma and have had my appointments pushed out by several months several times over the last year. My prescription had expired and I was given an extension through this office only to be told in a phone call today that once again they had to postpone my appointment for several months. Apparently there is not too much concern about my condition. Finding a new doctor tomorrow.