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    Eyediology Vision

    5.0 (13 reviews)
    Closed Closed

    Services - Eyediology Vision

    Retinal imaging

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    4 years ago

    Beautiful office and the location is ideal. Ample parking and easy access. The Dr and staff are well educated and very people oriented.

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    Review Highlights - Eyediology Vision

    Dr Bhagat is extremely knowledgeable and spent a lot of time answering all my questions and did a great job allaying my concerns.

    Mentioned in 9 reviews

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    People searched for Optometrists 551 times last month within 15 miles of this business.

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    Advanced Eye Care Associates

    Advanced Eye Care Associates

    2.0(116 reviews)
    1.4 miMount Hope
    $$$
    Certified professionals
    Offers payment plans

    I have been going to this Eye care clinic for almost 6 years now and I have been very happy with…read moreDr. Carl. He talks patiently and he is very thorough about explaining things to people. The ladies at the reception desk have also been more friendly and professional as in years past. The medical assistant that helped me to get the preliminary tests was also very friendly and nice. Overall a good place to get your eye checked and/or tested

    I had a very disappointing experience at Advanced Eye Care Associates, and unfortunately this was…read morenot an isolated incident for my family. I originally went in for a scheduled appointment and was told at the front desk that my appointment had already been canceled. I had not canceled it, and I hadn't even opened the email they claimed was used to make changes. Despite explaining this calmly, the staff kept insisting that I must have canceled it without realizing. Instead of trying to figure out what went wrong or offering a solution, I felt like I was being blamed. The receptionist then called in a manager, Celeste, to assist. That interaction only made things worse. Her body language was dismissive, and her tone came across as rude rather than helpful. On top of that, the receptionist who initially helped me was laughing during the situation, which felt extremely disrespectful. I remained calm and respectful the entire time. What makes this more concerning is that a similar issue happened to my brother. He was also told his appointment had been canceled, and my dad described the staff as extremely rude during his experience as well. When the same situation happens more than once within the same family, it feels like there may be a bigger issue with either their scheduling system or how patients are treated. After this, I rescheduled my appointment. They told me I would receive two confirmation calls, and I specifically gave them my personal phone number instead of my parents' to avoid confusion. I asked what would happen if I couldn't pick up the confirmation call, since I hadn't even opened the previous email and didn't want my appointment to be canceled again. I also asked if I could simply confirm the appointment right then and there in person. I was told no. When I asked what would happen if I missed the call and whether it would be canceled, the staff member raised her voice and firmly said "NO! Just come in at 6:30," even though my appointment was scheduled for 6:40. She said I needed to come earlier because they had to dilate my eyes and they close early. The tone and raised voice were completely unnecessary. I was simply asking a question to avoid another misunderstanding. Scheduling issues can happen anywhere, but how staff handle them makes all the difference. Patients deserve to be treated with patience and respect, especially when they are trying to clarify policies and avoid confusion. Unfortunately, my experience left me feeling unheard, frustrated, and disrespected. I hope this office seriously works on improving both their communication and their customer service.

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    Advanced Eye Care Associates
    Advanced Eye Care Associates
    Advanced Eye Care Associates

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    Eyediology Vision - optometrists - Updated May 2026

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