Quality of service is excellent. I'm not happy with the fact that I've been under observation for…read moreglaucoma and have had my appointments pushed out by several months several times over the last year. My prescription had expired and I was given an extension through this office only to be told in a phone call today that once again they had to postpone my appointment for several months. Apparently there is not too much concern about my condition. Finding a new doctor tomorrow.

I called as a new patient on Monday morning Martin Luther King day and was given an emergency…read moreappointment the same day after calling to other ophthalmologist closer to home. I was seen by Dr. Maria Denietolis who treated me with respect and care and understood my concerns. Never in my life have I ever had an eye problem or an infection this doctor set me at ease and made me feel comfortable with this process.

Dr Krosschell is very professional and informative. Very comfortable atmosphere and you can tell…read morehe cares about each patient.

I found Dr. Hendrik Krosschell via yelp. As usual thank you yelp and my first experience with Dr…read more Hendrik Krosschell was nothing less than perfect. The place was very clean, organized and professional. After having recently moved to near by area i jumped on to the yelp to find a good optometrist for my regular eye test. I found this place with good reviews and made an appointment online (highly recommend doing that so it saves you some time). As soon as i walked in i was greeted by the wonderful front-desk lady (wish i remember her name). From start to finish she was awesome going above and beyond to take care of my needs. Dr. Hendrik Krosschell was very thorough, clear in his explanation and was kind enough to answer the concerns i had. He also had me come in multiple times just to ensure that i had the best possible lenses. A special kudos to the front desk lady. I had a full insurance coverage for my vision. The lady explained me how much i would be paying for my co-pay but there was a bit of confusion on what it covered for my lenses. I called up the insurance and got the details and this front desk lady (again i wish i remembered her name) was so kind enough to charge me just the remaining amount and have my insurance cover the remaining. All-in-all i had a pleasant and hassle-free experience. Strongly recommended!!

Never answers phone - been calling for a week - left three messages and no call backs - taking…read morebusiness elsewhere.

Two times now it has taken over a month to receive glasses ordered and most recently was told due…read moreto Covid that frames were delayed from China then found out order was never placed. It seems they work when they want and don't pick up the phone and rarely return messages. i really don't know how they stay in business but I have learned my lesson and never going back.

Best eye doctor around! Dr. Woll really knows his stuff and makes you feel comfortable at every…read moreappointment. Highly recommend

I started my process of replacing my progressive glasses online from another company, and it just…read moredidn't work out because of the many variables. In short, I could hardly read. The online store was actually very fair, accepted returns, but it wasn't a good option for me. Fast forward, the optometrist checked my prescription, and rechecked when I was in doubt without charge. The optician helped me find a stylish suitable frame, and after about a week, the precision lenses were very good, and clear at multiple distances. Sure, online is cheaper, but due to the variables, I have come to the conclusion it's not worth it unless you know the frame fit and have a simple correction. Pay a bit more (still less than many private practices) and visit the brick-and-mortar store.

I went and was fitted for my glasses there for the first time and was very happy with the service…read moreof the staff Casandra was very helpful with fitting my frames to me the staff there are extremely helpful and knowledgeable Thank you to all the staff

This has been the worse experience at this location ever. It was overcast and rainy and They were…read moredoing work in the lot for this location, no parking for all the businesses. Booked the appointment days in advance and even got to the appointment 40mins early and was informed was not able to be seen until my scheduled appointment (Not a patient in sight during the visit). I acknowledge and informed I would return. Upon return I was 5-10 mins late due to attempting to locating parking, just to be told SORRY but you're too late for your appointment and the next appointment is within the next 10mins. NO empathy to attempt to reschedule the appointment and the feeling of not wanting me to be there. I kindly said ok no worries I locate services elsewhere. Found it LENS CRAFTERS from a google search that I did not know existed and not only was there parking, I was able to walk in and be seen that day even though the lobby was full of patrons. The feeling of been welcomed was a relief, will be HIGHLY RECOMMENDING this location for their willingness to assist, without been treated unwelcome, like the other location (VISION NOT WORK).

Spent lots of time talking to multiple workers... Shared my…read moreinsurance info and answered many questions they had for me.... I was told that their computer froze up and I'd receive a call back..... Days n days have passed = no return call..... Off to buy my glasses elsewhere ***

My wife and I had eye exams recently. We are seniors and are without insurance. I had been a…read morecustomer in the past while my wife was new. We were told that the cost for the exam would be $55 each. This was due to a AAA discount. 3-4 weeks later my wife received a bill for $180 for being a 'NEW' customer. This was not disclosed to us at the time of our appointment. They then placed a charge on our credit account for the $180. If we had been told this up front we would not have made the appointment in the first place. How do you do this to seniors that are on a fixed income. BEWARE!

Every time I go there it's a different optician and they seem to always rush. I end up having to go…read moreback for rx checks because the prescription doesn't feel right. Also it's done differently every time. If they would just take the time to help me instead of rushing me out, I could get the proper prescription the first time. What a waste. Update: I just went to a new place and found out that if this place had gotten my prescription right I wouldn't have needed to spend all that money on progressive lenses. I didn't have vision insurance so I spent $500 on progressive lenses with a prescription that didn't match my astigmatism. Thanks for nothing. Thanks for taking my money and leaving me with messed up eyes. Don't go here. Check reviews and go somewhere that is going to take the time to get it right the first time and talk to you.

The last time I went to this office I was told to submit my own bill to the insurance company by…read morethe front offfice girl. I explained i have 2 primary insurance coverages where the other picks up all costs the first company doesn't. She insisted collecting a copay of $15 from me. I asked her are you really going to let a patient walk out of here and go to social media about this experience over $15 dollars. She could care less, so I walked. Over the years I have been a regular patient but Dr Magallanes has truly lost touch with what patients needs are. Can't keep a schedule and respect patients time. Ignorant to the fact of what their office policies do to their own customer and patient base. Ive lodged complaints with the BBB and with corporate Lenscrafters parent company. Be wise, find a truly transparent doctor that puts patients health care needs as a first priority, and visit the Lenscrafters store to shop for products once you have your prescription in hand.

Terrible people. About a year ago, I had to wait an hour and a half past my appointment time and…read morehad to leave because I actually have a life beyond waiting for a simple eye exam. Was able to come back about a week later, still a long wait, but finally got an eye exam. $200 after insurance. Then, a year later I get an automated email: "Please confirm your appointment by clicking the button below. We do not accept changes or cancellations via email. If you are unable to make this appointment, please call us to reschedule. Thank you!" Absurd. So now I have to call them for an appointment I never scheduled?? I'm sorry I ever went over there in the first place.

I just completed my 2nd cataract surgery with Dr Fay and I have nothing but positive things to say…read moreabout the entire process. Dr Fay was very informative throughout and his staff are very accommodating. The surgery staff were also top notch.

Hello, Dr. Fay a true professional, along with staff, it was a pleasure as well as informative.read more