This has been the worse experience at this location ever. It was overcast and rainy and They were doing work in the lot for this location, no parking for all the businesses. Booked the appointment days in advance and even got to the appointment 40mins early and was informed was not able to be seen until my scheduled appointment (Not a patient in sight during the visit). I acknowledge and informed I would return. Upon return I was 5-10 mins late due to attempting to locating parking, just to be told SORRY but you're too late for your appointment and the next appointment is within the next 10mins. NO empathy to attempt to reschedule the appointment and the feeling of not wanting me to be there. I kindly said ok no worries I locate services elsewhere. Found it LENS CRAFTERS from a google search that I did not know existed and not only was there parking, I was able to walk in and be seen that day even though the lobby was full of patrons. The feeling of been welcomed was a relief, will be HIGHLY RECOMMENDING this location for their willingness to assist, without been treated unwelcome, like the other location (VISION NOT WORK). read more

Visionworks - Lens Crafters Best experience for Vision that Works. - Eyewear & Opticians Near Me - Attleboro, Massachusetts

Spent lots of time talking to multiple workers... Shared my insurance info and answered many questions they had for me.... I was told that their computer froze up and I'd receive a call back..... Days n days have passed = no return call..... Off to buy my glasses elsewhere *** read more

Dr John was great, very much knew what he was doing and efficient. I wish my appointment had been on time, but he really payed 100% attention to me in our eye and contact exam so I feel it was worth the 30 minute wait. Honestly, the exam was great but get ready to get SOLD products on your exit. I felt like I was being pushed into making an appointment for next year, and buying a full years worth of contacts which I didn't want. This is to be expected at any vision store but, I don't have insurance. When I tell you I don't want to spend $552 on contacts today and you see I don't have insurance please listen to me. When I tell you I don't want to book an appointment in 2021 when it's February 2020 please do not keep pushing me. It's very uncomfortable and not good customer service. I understand if it's company policy to push these things but I shouldn't have to say no 3 times. I'm not looking forward to coming back next week because I'll have to deal with the sales girls in the front after I see the doctor, however I feel it will be worth it because he seemed to really know his stuff. They were so busy pushing me to buy a years worth of contacts and schedule and appointment that they didn't give me my prescriptions. I now have to go back to go get my prescriptions..... I don't know who's training these girls up front but they're doing a bad job. TLDR: doctor 10/10, pushy sales girls 0/10 read more

Visionworks - Eyewear & Opticians Near Me - Attleboro, Massachusetts

We've become patients and customers of this location for many reasons. The doctor and staff are nothing but friendly, welcoming and very professional. Dr. Leffers comes off a bit dry at first but the guy is awesome. His exams are meticulous and nothing but thorough. If you need to get glasses, all the reps are attentive and professional, but Mike Mcginney is my favorite to deal with. He's funny, straightforward and has a good personality. Besides, you cant beat the prices and ongoing specials on eyewear. We have had nothing but good experiences at this location and would encourage anyone to visit or make an appointment. Marisol read more

I had an in-person eye exam and was set up with new frames, post-appointment. The team at the south Attleboro location was so thorough, welcoming and accommodating, despite all the guidelines that are instilled. I felt safe and cared for while I was there - and came out with glasses - success! read more

Fast, efficient service. Good value for the glasses and good repair/replacement policy.

Having a good experience really depends on who you get when you come in. The person who helped me pick out my glasses was great. I knew what I wanted, so I was in an out in under 10 minutes. Now when I called to schedule pickup, the person told me one time, but then the confirmation came a different day and time. I called to get it corrected and the woman on the phone clearly wasn't listening and was just trying to quickly get off the phone. When I mentioned it, she said it was too busy and she didn't even know what day it was. Fast forward to glasses pickup...they gave me the wrong glasses. I asked if they needed my receipt, he said no, those were my glasses. I went to leave, but turned around to insist they weren't. Meanwhile as I turned back in the door. The aforementioned woman starts yelling at me thinking I was a new customer. I looked at her and said you just did my temp and paperwork. Why are you yelling? She needs to be able to cope with people in the store as both times I had to deal with her she was incredibly anxious. Covid is tough on all of us. read more

This place has a great full service operation. Outstanding selection of glasses. Tom was fantastic getting me in some really nice glasses...Dr Esther Morales was super. Very thorough, and explained everything I wanted to know...the only reason it's not 5 stars is that it costs a bit more than other places, but you get what you pay for. Overall a great experience. read more

What a wonderful place, made you feel comfortable. Everyone was so friendly and helpful. Had my eyes tested , no issues and the wife got a new pair of glasses. See you next year read more

Excellent service, very professional and my Customer Service Representative was Great and extremely pleasant and pretty. I recieved two pairs of Progressive Glasses with different style frames for $99.00. I'll go back there to get my prescription sunglasses. read more

The best eyewear and staff! Michael the licensed optician helped me so much with the sizing of the frames and making sure they were the right size. His customer service skills were on point! I definitely will be going back to this location in the future! P.s. all the staff were very nice! read more

I can start by saying my eye exam went well. This review has nothing to do with the eye doctor herself. I ordered contacts and waited two weeks. No phone call. I tried to contact the store MULTIPLE times over the course of the next TWO WEEKS. Hours are 9-7. I called at 9:15, nothing. Midday, nothing. I tried at 5:30 when I got out of work, nothing. I waited on hold for 20 minutes at a time before I had to hang up because I was working. The automated customer service thing is a joke, it just kept telling me I had no orders. It was nearly impossible to speak to anyone from the store, and the ONE time I got through, the man said he would check in the back for my order and call me right back. Of course he did not. I contacted customer service and they said they would have someone from the store contact me. They did not. Save yourself the frustration of WEEKS of trying to get ahold of anyone at this store. I will never order from them again just because of the fact I was so pissed off by the entire ordeal. Worst customer service I've run into in a while. read more

I have been to many eyewear places over the years, and I must say that this place is the best. From the time that I walked in the door, until the time I left. I first greeted by Ted who introduced himself as the manager, who asked my name and had Tom escort me to the waiting area. An assistant named Sasha came over quickly with some paperwork and explained it all to me with a smile. Dr. Ninneman came and walked me in for an exam. He was great, and his exam was thorough. When I finished my exam, Michael helped me pick out a frame that fit me perfectly. He was fun, and every frame I tried on he would say "don't look at the mirror, look at me. He also said "I must obsess" Wow is what I thought of the personalized attention and effort that these people out into every customer. I will definitely reccomend them to everybody I know. They now have an extremely satisfied customer for life. PS with my insurance. I paid $15 for everything. Amazing Thank you MN read more

The staff is very professional and friendly! Fit us with the perfect frame in a nice timely manner. Would recommend to anyone for their glasses needs! read more

I had the best experience ever. Thomas was incredible. I wasted a half hour of his time where he treated me like a queen. Only to find out they were out of network. I loved the glasses I picked out and almost bought them out right, but Thomas was insistent that I use my insurance, I do pay for it. So he had my take selfies with both sets I picked out and sent me on my way. I ended up finding glasses at another place, where I had the worse experience of my life. I ended up calling up Visionworks and ordering the sunglasses I loved SO much and because I was out of network I was given a VERY good discount. I recommend going to Visionwork and seeing Thomas and staff they are all amazing. read more

I am very pleased with my first time experience at this store. Tom worked with me to pick out a new frame. I love it. He knew I was going to be traveling soon and made sure my glasses would arrive in time. (two pair of glasses) He is very knowledgeable, professional, and friendly. Very comfortable, not rushed. I will definitely come back here for my next pair of glasses. read more

Just visited and had a great experience! Friendly and humorous staff (especially Michael) that makes something like getting a new pair of glasses more enjoyable. :) read more

Second Visionworks location and both are staffed with untrained people. Was told 2x something by 2 different people and it ended up being incorrect. If you don't know the answer, don't just make up your own rules - GO ASK. I've been so inconvenienced by this place I will absolutely never return. Sad. Such a simple job that needs to be performed. read more

I had a great experience at Visionworks! Ted was very helpful and knowledgeable. I'll be coming here for future eyewear needs!!!!

Very disappointed 4 employees sitting around chit chatting and not one informed me that the doctor was running more then 20 mins behind. I had to leave without my eye exam and lack of communication with staff! read more

Advice: Make an appointment with the female Doctor (Dr.Morales). The first two times I went here, I had the male Doctor. He was the worst. Unprofessional, seemingly uneducated, and down right rude. He misdiagnosed my prescription and was too arrogant to admit it. After seeing Dr.Morales, it was as if I had visited an entirely different facility. She was extremely intelligent and personable. She took her time to explain and diagnose the correct prescription. I have never seen clearer. The waitstaff too were incredibly kind and understanding. read more

I recently had an eye exam and purchased two pairs of eyeglasses through my insurance. The examination by Dr Leffers was extremely thorough and highly accurate, as I've never seen any better with a new prescription. One of the two pairs I ordered is just for the computer. They work perfectly. The selection was vast and the store was clean and well run. Professional and inviting. Ty Attleboro Visionworks read more