I was looking for an eye doctor for my annual exam and came across Eyediology Vision. Eyediology…read moreVision is located on the 3rd floor of a building on 245 Waterman St. in Providence, RI. There are other offices in this building as well. There is a parking lot in front of the building, but I didn't see any reserved spots for Eyediology Vision. Instead, I parked on one of the side streets. We were welcomed by friendly staff during check-in. There is an area with water, soda, and coffee for patients. The office is very modern, clean, and organized. The technician did some tests and then I met Dr. Kriti Bhagat. Dr. Bhagat is the owner and founder of Eyediology Vision. She was very professional and friendly. My husband purchased glasses with Eyediology Vision and the staff were very helpful in the process. They really care about you feeling comfortable with the glasses. I am looking forward to my next annual visit with Dr. Kriti Bhagat.

My eye doctor sent me here because she wanted to be sure my contact lenses were fitting correctly,…read moresince I started wearing gas permeable lenses since they were a thing back in the day. She thought there was an issue, so the office set me up with Dr. Kriti Bhagat, OD, FAAO. Eyediology Vision is only about 8 months old, and on the East Side in the Bliss building. It is difficult to park; there are only 2 spaces in the parking lot for visitors. There is on street parking if you get lucky enough to find a spot, or a pay lot not far from the building. The office itself is gorgeous! Black and white finishes, and the equipment is state of the art. The staff were very personable and friendly. Dr. Bhagat is just as friendly, took her time with me, and explained everything she was doing in layman terms, and that made my visit a great one. She specializes in my type of lenses- the reason I am grateful my doctor referred me here. If you are looking for an eye doctor, this new office is the place to try!

Been going there for years for my eye care. Hafd cataracts removed and am being treated for…read moreglaucoma. Great doctors and staff.

The doctors are excellent but the call center/office staff are rude and incompetent. The wait times…read morein Providence location are insane. If it wasn't for my doctors I wouldn't recommend them to anyone.

I went here back in January. The place was clean and had a good vibe. The doctor gave me a new…read moreprescription that seemed very different from my previous one. I got new glasses and had a really hard time wearing them. I had bad headaches and my eyes felt very strained wearing them. I stopped wearing them and went back to my old glasses. I went to a different place last week and learned that my eyes hadn't changed; the prescription from Providence Optical was completely wrong. I'll never be back.

Great spot to get an eye exam and buy contacts and lenses. Right downtown so street parking can be…read morea little tough sometimes but there are garages nearby. And they seem to take lots of insurance and make it all very easy. I've seen two optometrists and they were both great. They really make sure you get the right contacts. I had to go back a bunch of times to find ones that worked for me. The selection of glasses are great. They have cheapo ones, pricey ones, and most importantly to me, lots of good ones in the middle.

I have been going to this Eye care clinic for almost 6 years now and I have been very happy with…read moreDr. Carl. He talks patiently and he is very thorough about explaining things to people. The ladies at the reception desk have also been more friendly and professional as in years past. The medical assistant that helped me to get the preliminary tests was also very friendly and nice. Overall a good place to get your eye checked and/or tested

I had a very disappointing experience at Advanced Eye Care Associates, and unfortunately this was…read morenot an isolated incident for my family. I originally went in for a scheduled appointment and was told at the front desk that my appointment had already been canceled. I had not canceled it, and I hadn't even opened the email they claimed was used to make changes. Despite explaining this calmly, the staff kept insisting that I must have canceled it without realizing. Instead of trying to figure out what went wrong or offering a solution, I felt like I was being blamed. The receptionist then called in a manager, Celeste, to assist. That interaction only made things worse. Her body language was dismissive, and her tone came across as rude rather than helpful. On top of that, the receptionist who initially helped me was laughing during the situation, which felt extremely disrespectful. I remained calm and respectful the entire time. What makes this more concerning is that a similar issue happened to my brother. He was also told his appointment had been canceled, and my dad described the staff as extremely rude during his experience as well. When the same situation happens more than once within the same family, it feels like there may be a bigger issue with either their scheduling system or how patients are treated. After this, I rescheduled my appointment. They told me I would receive two confirmation calls, and I specifically gave them my personal phone number instead of my parents' to avoid confusion. I asked what would happen if I couldn't pick up the confirmation call, since I hadn't even opened the previous email and didn't want my appointment to be canceled again. I also asked if I could simply confirm the appointment right then and there in person. I was told no. When I asked what would happen if I missed the call and whether it would be canceled, the staff member raised her voice and firmly said "NO! Just come in at 6:30," even though my appointment was scheduled for 6:40. She said I needed to come earlier because they had to dilate my eyes and they close early. The tone and raised voice were completely unnecessary. I was simply asking a question to avoid another misunderstanding. Scheduling issues can happen anywhere, but how staff handle them makes all the difference. Patients deserve to be treated with patience and respect, especially when they are trying to clarify policies and avoid confusion. Unfortunately, my experience left me feeling unheard, frustrated, and disrespected. I hope this office seriously works on improving both their communication and their customer service.

Tried contacting both the Cranston and Providence locations for an eye exam and glasses. Website to…read morearrange an appointment wasn't functional. Called the only number listed for WP -- a toll free number that connects you with someone with a hard to understand accent who was no help whatsoever. Said the eye doc's "schedules weren't set". So didn't get past step one. Poor customer service, if you want to call it that.

Warby Parker is known for its affordable stylish eyewear and excellent customer service…read more My pair of sunglasses was feeling a bit loose, so I went to the store to get them tighten. They ask for your email address to make sure you are a customer of theirs and they quickly took my glasses and tighten them. This is a lifetime service they provide to all customers so you can just drop by any Warby Parker and get your glasses fixed. This particular location on Thayer provides eye exams for those needing prescription glasses. Great store, beautiful layout, helpful staff.

I am writing this review because I have been going to Dr. Kaplan for years, maybe 30. I have never…read morehad a problem and you have to realize that these women talk to MANY people everyday and sometimes a customer can just set you off!! Not that it is an excuse but sometimes someone just has a bad day so please try not to base your opinion on one time! They may even be dealing with something even worse than that like having a child in the hospital or something very traumatic, again not an excuse. I am just speaking from experience and try to look at all sides of events. Thing that impressed me is that Dr. Kaplan reads and tries to correct the problems within the reviews. Just my humble opinion!!

Love this practice!! All staff are very nice! Have never had a problem! The one thing I would fix…read moreis why do patients always have to leave a voicemail?

The best vision care center anywhere. Dr. Brown and his staff are so very professional,…read morewell-trained, friendly and thorough. Dr. Brown is an expert in his field and very devoted to his patients' eye health and care!

Service and care very good. Dr Santos is very knowledgeable. I highly recommend this business.read more

Been going here for years seeing Dr. Hill for regular eye exams and he is wonderful. Dr. Brown who…read moresees my daughter is also great. The office staff are hit or miss, some are great and some couldn't seem to care less. Overall I would recommend this office.

Very upset! I been going to this place for yrs never had an issue till now. I been having a droopy…read moreeyelid for a few days & every time I call & leave a message for Dr Ben, I never get a call back. I called the office to speak to office manager and they keeping hanging up!!!! I guess its time to look for new eye dr smfh !!!!

Horrible stay away my lenses peeled compl in under a year. I went In to seek help since I've never…read moreexperienced anything like this ever in my whole life of being blind yet their excuse was oh you must've cause it like huh

Great experience at College Hill Eye and Optical today. I wasn't sure what to expect for my first…read moreever eye exam, but the staff was attentive and made me feel comfortable right away. Scheduling online was quick and easy, as was the check-in and appointment. Dr. Isik was a great mix of knowledgeable and approachable. Glasses selection was impressive too! Will be back for my regular eye exams.

I had a wonderful experience with College Hill Eye & Optical. Front desk staff was friendly and…read moreattentive, and the optician was knowledgable, friendly, and fixed my loose glasses (even though I did not buy them through College Hill Eye & Optical). Dr. Isik was efficient yet thorough and very approachable. While I didn't purchase new frames, they have a big selection of premium/luxe options. Definitely recommend this practice for anyone needing a new eye doctor.