Processed a return of several frames at this LensCrafters location yesterday. The employee that handled the transaction was named Nelissa. I am very concerned for her well being. I think she may be ready to snap. LensCrafters- get Nelissa some help. She was so agitated and annoyed at what should have been a simple and routine process. Lots of heavy sighing. Aggressively slamming the glasses and cases on the table. Incredibly rude. Interrogating me on why I was returning the items. She was so very hostile and angry. Oh boy...She definitely wanted me to know she was not happy with me and wanted me to feel guilty for making a return, even though it was well within the company's return policy terms. Please get Nelissa the help she needs before it escalates. We don't want the term "going postal" to be replaced with "going LensCrafters". Nelissa- it's going to be ok. If LensCrafters doesn't help fix you, I can start a GoFundMe for your therapy. There are also support groups out there. Please reach out if you need. read more

My experience was wonderful. I went in with a little time to speak to someone and make a purchase. I conveyed that to Lou, one of the opticians, and I explained to him what I needed and how I wanted to pay. He understood my time crunch, what I needed to purchase, and he answered my questions regarding the glasses and my method of payment. He even explained to me their discount connected to my health insurance. It was great, no fuss no muss. This is my second time using this Lenscrafters and I strongly recommend using them for your glasses needs. read more

Horrible experience here. I called here to schedule an appointment for my grandmother. I explained to them that we were leaving a different eye Dr appointment and they recommended we go there to get her new prescription. When I got there we waited maybe 30 minutes to be told they can't take her because she had her eyes dilated already. I informed them of this already and all they had to say was sorry. My grandmother is disabled so getting her there was not easy. THEY NEED BETTER COMMUNICATION!! read more

Wonderful customer service! We came in to fix a broken pair of glasses that we bought elsewhere. They fixed them on the spot and free of charge. Thank you! read more

So far Worst place . Whoever answers the phone and schedule appointments needs to start looking for another job. Treats ppl very bad. Her service sucks. Definitely not going there. Sad the whole practice loses patients/customers because of her poor service. read more

Very friendly staff. Gabi was very helpful! Clean establishment except for the restroom. It was pretty gross in there. Fast, friendly service. I will definitely be returning. read more

Would be great to leave zero stars, but 1 will have to do. 1st, they make it seem like optional procedures are mandatory, like the retinal imaging, just to scam another 40 bucks out of the patient. No problem, got my prescription elsewhere. NOT mandatory. Then today, I come in to ask for a quote on the lenses...figure maybe they have good prices? Sales person: Do you have a prescription? Me: Yes it's xyz Her: No, I need to see the paper. Me: The paper is in the car. I'm telling you what it says. Her: No I need to see what it says. Me: You want me to go back into the cold to get a paper that says exactly what I'm telling you? Her: Yes. Me: Okay, goodbye. They do NOT care about customers. Support a local eye glass place instead. read more

I found the location to be convenient and I absolutely loved the eye exam and the office staff at Garden State Eye Group located inside LensCrafters. LensCrafters also had a large selection of frames. That however is the extent of what I liked. As I was looking for frames I was approached by a saleswoman who offered to help me. As she was helping me she kept picking out frames that were not my style and quite frankly I would have been uncomfortable in. When I told her those particular frames were not what I was looking for she asked me "Why?" To which I answered that they were "fun frames" but I didn't want to wear them for work. Still she kept picking out the same styles and I kept picking different styles. Her constant questioning as to why I didn't like the frames and her insistence made me very uncomfortable. Finally I picked out what I liked and we began to talk price. Even with my insurance the first price came to almost $800 for two pair of glasses. Now one frame was $130 and the other was $185 before my insurance. My insurance covers up to $130 for frames plus additional for the lenses, so technically one of those frames should have been free. So that means somehow 4 lenses (2 sets) and 1 frame was almost $800?!!! When I asked what the breakdown on the lenses were I just received lump sums. I requested that "blue light shield" be removed as well as another option and we were able to bring the cost down to $700. Still I found this ridiculous considering the amount my insurance was covering. I finally told her that the price was much more than expected so I needed to take my eye prescription and think about what to do. I left the parking lot and went straight to the optical department inside of Target in Watchung. They had a great selection of frames and I had no problem picking out the ones I liked. I sat down with Iryna, who was absolutely wonderful, and gave her my prescription. I was able to get both pairs of glasses with the progressive lenses for $350. After this experience, the only time I will be walking back into LensCrafters is to have the actual eye exam. read more

The objective was to get an eye exam and a new pair of glasses. Because I hadn't been to my old eye doctor in years, I was fairly certain I was too old for him as he technically specialized in kids and young adults. So off to Lenscrafters I went, while home for Thanksgiving. I had no idea how a Lenscrafters worked as far as staff on hand and equipment, but I was pleasantly surprised by the fact that the attached doctor's office (Dr. Paver) was equipped with more state of the art tech than my old eye caregiver. The technological highlight for me was a camera that took a highly detailed picture of the eye and displayed it immediately. That already sounds cool, but considering that it replaced the process of getting your eyes dilated and then probed with a plastic telescope, this is upgraded to "fantastic." My eyes checked out and I got a prescription for new glasses, which I took into the Lenscrafters proper to have filled. Using a 50% off coupon I just received from the doctor's office (thank you), I selected a new rig that makes me look like a hipster from the not-too-distant future. Which was, of course, exactly what I was going for. They're shipping the glasses, once completed, up to Boston so I can pick them up at my convenience. How's that for service? Overall, a great experience. read more

Been going here for years and they are always helpful and friendly when selecting new glasses.

I am going to break my review into two parts. 1. The optometrist part: They were very friendly and considerate as my needs when it came to the fact that I had school following my appointment and did not Dilate my eyes. The girls up front were nice and funny. The doctor himself was very informative and actually taught me something new about my eyesight that other doctors didn't even bother explaining. All in all, that part was a 5/5. 2. The reason I am giving a 4/5 was the front end. The person on the floor who does the eye measurements and checks to see where your eye is in the frame and all that, she was either just done/had it for the day or simply not helpful. She brushed me off and had me go to the other person working at the time. The system was down and that girl was very helpful. Originally they told me due to my prescription it would take a week to get done. It only took 2 days, that was a pleasant surprise. I go today to pick them up. read more

Giving two stars to the optometrist side friendly and informative.... the front desk I give zero stars..... they had no idea what they were doing, no knowledge of insurance plans? I did not feel comfortable with this person calculating my balance.... ended up being the most "Expensive" pair of glasses I've ever purchased and I've been wearing glasses my whole life..... had them about a year, the lens are so scratched I can't see... when I took them back they said I'd have to replace the lenses and tried to charge me almost the same exact price I paid for the frames/lenses/exam combined...... sad never going back WHAT a racket!!!!!! read more

This place is the worst. I had an eye appointment there and the doctor changed my contacts because he said my eyes were dry. Never changed my prescription he said it was still the same. I ordered the contact per his prescription. I wore them for 2 weeks, constant eye strain and headaches. I called to go back to my old contacts, they told me I needed another appointment (that I had to pay out of pocket. I finally went to a real eye doctor. She not only Changed my prescription (almost a 2 point difference in each eye. But told my the contacts that lens crafters gave me were the complete wrong diameter and base curve. This place is awful and doesn't offer any customer service. read more

This review is for the optometrist section of this Lenacrafters location. They are amazing. The girls at the front desk are very helpful. If you come in time for your appointment then they'll begin your exams promptly. The technology here is impressive. Instead of dilating your eyes to analyze your retinas, they take a scan of the retina in each eye using a special camera. No need to have blurry eyes for hours anymore! The scan just flashes light in your eye for a second, and it's done. Dr. Harshil is awesome! He gave me wonderful contacts that don't dry out my eyes or cause pain. In fact, I forget that I'm wearing contacts when I have them in! He even had me come in for a follow-up appointment to make sure the contacts didn't cause any discomfort. I used to dread going to the eye doctor. This Lenscrafters changed that! read more

The fact about waiting a while after your appointment is scheduled is correct. I had to wait about 25 minutes for mine. I have never used LensCrafters for an eye examination before but the experience, other than the wait, was pleasant. The staff was helpful, friendly, and the doctor answered all my questions. They have state of the art and modern equipment, including the OptoMat, which takes a picture of your eye and cuts out the need to use eye drops. Which is good, because I HATE eye drops! Haha. They helped me with insurance questions and the staff helped me pick out glasses, as well. They dealt with my indecisiveness and didn't seem to get impatient. Even took pictures of me in two different glasses, so I could see myself side by side. Nice service! read more

Quick process and very helpful staff. Saw the doctor, was prescribed a new Rx and everyone was very nice. Was lucky enough to receive my glasses on the same day. read more

I don't normally post reviews but I seriously felt the need to today. I've always gotten my glasses here but lately the service has been the worst. Aren't sales people supposed to help you choose glasses? I received absolutely no help. The salesperson was not friendly, mumbled the entire time and gave an attitude. If you hate your job so much, why work here? If I could give 0 stars I would. read more

Prompt and efficient eye exam and glasses. Great price for the exam. Wide selection of frames at reasonable prices.

This review is for the optometrist office affiliated with this LensCrafters. I had an appointment BUT I had to wait 2 HOURS for the doctor to see me. I was told by the receptionist that they often see walk-ins before customers who had appointments. [WTF?! What's the point of making an appointment then?] The prescreening part was as expected. However, I didn't see the forehead and chin rest wiped off. The chair did not adjust for height so the posture for the tests were uncomfortable. I headed to the wait room. While I read a magazine from a 6-month old magazine in the small waiting area, I had to hear a very long conversation between the receptionist and her friend about the Nissan she was going to buy. There was some ramblings about a baby bump.... They were loud. This was very unprofessional. I think they need to train their staff. I finally got to see the optometrist. She was very frazzled. She rushed me through. She was likely hungry since there were opened packages of granola bar on the counter. After it was over, the actual eye-glass store was already closed. The sales associates were vacuuming and the doors were locked. We had to wait for my prescription to be printed out since the doctor forgot to do so. Ten minutes later, I ordered my glasses. Thank goodness the sales team at the LensCrafters store were fairly fast. Take home message: Stay away from the optometrist office, but the store front is actually ok. read more

Expect to wait 20 minutes after your scheduled appointment to be examned.

Fantastic place great technology I enjoyed the digital eye exam the Doctors office and their staff was fantastic, I found a beautiful pair of Prada glasses I was quite impressed with the service the staff is very attentive and polite, I love that they can take your picture with different frames so you can see what you look like, I also got my glasses same day. I love that!!!! Thank you LensCrafters in Springfield. read more

Horrible customer service, variety of frames think I've seen the same ones there for year incompetent Woodbridge much better! Dennis is the only one that rocks! My opinion and I'm sticking to it- read more

I never made any complaints or wrote reviews about places but the store in Rt.22 in Springfield was the worst store I ever been to. The manager, Carolyn Tobias was not helpful or friendly at all. She will blame anybody she can just to cover her a... If you're a manager, you will try to be more apologetic to your customers and not show how miserable you are at your job. The staff will talk behind your back, not knowing I knew they were talking about me. I know things happens but waiting over a month to get your glasses is not acceptable at all. Now I hate to call the store just to find out when my glasses will be ready because when I asked Carolyn 2 days ago, she has no clue. You would think since I've been waiting over a month she will try to update me on what's going on. I told everybody I work with not to go to Lens Crafters in Springfield. The store does not deserved any star. read more

My wife and I have been clients for years. This office used to be a welcome place, where the client felt welcomed and left happy with the service. In the last couple years the quality of service has been terrible. We went back with a pair of insured glasses and almost couldn't get them fixed. As recently as 3 months ago we went back because the protective coating was peeling. The answer was: "you must have ruined the glasses by using the wrong cleaner." Conclusion: the warranty was over and we got stuck with unusable glasses. Today we went back to get new lenses. Surprise, surprise, they couldn't guarantee a good job if we were to use the old frames ($350 about year and a half ago)..Are they kidding? It was obvious they were pushing new frames! What a rip off place! After all these years, we'll never go back! Last update: went to another Lens Craft down the road in Watchung and they raised not a single problem. Lens were replaced using the same frames within a couple hours. What a difference! Interesting we recognized some people who used to work at the office in Springfield...It goes to show that people do make a difference.... read more

I wanted to give this zero stars, but Yelp wouldnt let me. Dr. DiGiacomo is arrogant and dangerous. He tried to convince me (for 30 minutes straight) to switch to a brand of contacts that i know i am gravely allergic to. He was so aggressive about it that i can only assume he is being paid a commission by the pharmaceutical company. To add insult to injury, he pressured me to order my contacts thru his office (instead of 1-800-CONTACTS, where i normally order them and where they take only 1-2 days to arrive from), because "it will be much faster through my office." Well, five days later, his office has my money, my contacts have still not arrived, and no one can seem to track the package. I had to call his office SIX times in one morning because no one will return any calls, even after they say they will. When i asked to have the tracking number and do it myself, the receptionist refused. When i asked to speak to the doctor about the situation she told me "that isnt how it works here. He will not talk to you." At this moment, the situation remains unresolved. I am attempting to work with the other doctor there to at least track the package, but she told me i would have to wait for any further help until she saw all of her patients for the day. This office is incompetent and seriously dangerous to any patient unwilling to really stand up for themselves. After being a LensCrafters patient for over 15 years, i will unfortunately never go to one again. read more