In our current era of this coronavirus pandemic so much has changed, but visiting Maria Cardona at…read moreMaplewood Village Optical was as close to normal as possible. Turning down the online registration and appointment confirmation option due to standard privacy concerns, I didn't mind filling out two pages of the standard medical forms for my child on our first visit. We arrived early and listened to holiday tunes being piped into the waiting room, although the kid did not care much for the Ray-Ban promotional video on a loop. (It was a visually engaging pinball scene, but it was quite short and lacking in compelling content.) Our appointment went smoothly and on time, with the front desk staff being pleasant and courteous. Cardona herself was just lovely and was quite nurturing with her new young patient, finding slight astigmatism and just a touch of myopia (near-sightedness). However, she did not recommend getting glasses for my beloved offspring, suggesting instead that we incorporate screen breaks from our bane of online schooling every 20 minutes for at least 20 seconds. It's an excellent idea, and one I wish the school district had thought to incorporate into its teaching guidance amid our COVID-19 crisis. I was relieved to dodge the costs of new eyeglasses for the time being and encouraged to take more screen breaks myself. Paying out of pocket, the eye exam, which did not include (as far as I know) a glaucoma screening, cost me $135. (Of course, I took the opportunity to explain to my little one about the profit motive behind health insurance in the first place. It sounds even weirder when put into terms a kid can understand.) In all, it was a pleasant experience, and it made me happy to be able to patronize a local, independent business over a mega-corporation. We both left in a good mood, which is a considerable feat in this day and age.

I stopped by to request that they level my glasses which were bit tilted to the right. My…read moreexperience is that any optical shop would do that for you --sometimes for a small fee, sometimes for free. At this location they refused to even look at my glasses, because I did not purchase the glasses there. So much for your friendly township establishment... With this attitude I hope and expect that they won't last long in our township.

This location is called Northern NJ Eye Institute. Arrived early, filled out my paperwork. My…read moreappointment was scheduled for 8:45 AM. At no time was I informed that they're running behind. People coming in after me were taken. The staff is not the friendliest. No care in the world. After an hour of sitting there and still no communications whatsoever as to what's going on. I asked for my co-pay to be refunded. They did not care that I sat there for an hour and could have cared less. All they asked was did I want to reschedule. At that point is when they called me, but I was already disgusted with the bad customer service. They never asked what was wrong or anything. I got my co-pay refunded and left. I would never recommend them to anyone I know. I don't care how many articles or plaques on the walls. Customer Service is job number 1 and y'all failed!!!!

Dr. Crane Is the very best at what he does. My girlfriend recent had cataract surgery and…read moreeverything went smoothly, timely and pain free. This procedure could be nerve wracking, but Dr. Crane had my girlfriend in and out very quickly. We highly recommend Dr. Crane and his excellent staff.

The best eye doctor I have had in a long time . Dr Dennis cares for his patient tremendously…read more Heather st the front desk is polite, and very good at her job. After spending 10 hours in the emergency room Friday night (lost eye vision to my left eye for 15 hours due to soccer) I called in the morning and they saw me right away . I texted the doctor on Sunday because the pain was severe, he call in for anti-inflammatory for me right away . I pretty much saw the doctor every morning for 5 days until the danger part was over . Overall, it was a great experience. Can't thank you enough .

Doctor, Staff, selection of eyewear, contact lens was all good. Would highly recommend.read more

[ ] This has to be one of the most unprofessional locations that you can ever get your eyes…read morechecked out in. For starters, to make an appointment It takes them wanting to take you as a patient. Also, if you are a union member, be very careful with giving them the voucher,As they don't know, the policies of how to Properly enforce them. as a side note, they say they have to have you have a "mandatory"retina scan for an additional $50 that is their upsell says the doctor won't see you without it, which brings me to the next topic. There is no physical doctor in this location. It's all via the comfort of her own home via video. Any questions that you have afterwards? The receptionist has to text a doctor and have to wait for a response. Another note once you are picking out glasses,Although the selection is not new, they do have a lot NONE have prices on it. So if you have a question about 12 classes, she has to send pictures to the doctor and wait to get a response back on the prices. We went on the saturday, which they are supposed to open at ten in the morning and waited for the girl to arrive in front of the location until about ten twenty six when she finally showed up. When these things were brought up to the attention of *EMILY* the office administrator instead of taking a with a grain of salt,she stated that she does not want to deal with us as clients because she did not appreciate the constructive criticism, which in all businesses, is imperative for growth. Take your business elsewhere...anywhere but here

All the staff were kind, friendly and helpful. A special shout out to Liezel who made it her…read moremission to schedule the surgery of both my eyes before my departure out of State. The surgical staff were on point and I felt like I was in good hands, and I was. The surgery of the first eye was a great success and I'm incredibly grateful to Dr Crane for restoring my vision. I'm scheduled to get the other eye done in the coming days and feel less anxious knowing I'm in good hands.

I've been going to eye institution South Orange New Jersey for years I get beautiful treatment…read morethey've been taking care of me for a long time I had my cataract surgery done there great place to go get your eyes checked you need a surgery to do it inside great place

I went in for a routine eye exam. Everything went smoothly. The only con I have is that the optical…read moreshop didn't take my insurance but the office did. I came with my own glasses. I'm waiting to get them back. I will update this review then.

I had an incredible experience and the staff is I'm super nice. I loved working with the doctor.read more

Love Dr. Arnold's practice. Very organized, professional and pleasant. Staff is super-helpful with…read moreinsurance issues.

(4.75 Stars) Horrible pun alert . . . most people buy their glasses "blindly." Between…read moreunnecessary lens enhancements, absurdly overpriced faux designer frames and other miscellaneous nonsense, this is an industry which hardly inspires confidence. Perhaps not as bad as buying household furniture or insurance, the wise are nonetheless advised to count their fingers after shaking hands. This office staff is very transparent regarding the "dirty little secrets" of their trade. Until the money is spent, few people know that glasses from reputable manufacturers are guaranteed for a year. Quality lens grinding labs also offer one free "rework" for their product. These assurances cost the dispensing optometrist nothing, yet most charge for their use. Not only does Dr. Arnold have the integrity to not gouge her customers, she carries attractive glasses in all price ranges, and will adjust any glasses obtained from her for a year, also free of charge. I'm happy to report that I experienced none of the negatives in my visits to Dr. Arnold's offices. The doctor's demeanor is calming, patient, positive, relaxed and professional. Further, her recommendation of fundus photography not only avoided the need for pupil dilation, it provided an interesting and interactive view of my retina. The optional process absolutely painless, and was covered by my health insurance. Dr. Arnold is respectful of her patients (never demeaning) and their time, and despite the fact that there were three other patients when I arrived (10 minutes early), nobody was kept waiting. The enthusiasm and positive outlook of the staff seemed to be contagious; patients were mingling as though they each had a cocktail in their hand! I live in the immediate neighborhood, and walked to her offices, so I wouldn't have direct knowledge of parking. I suspect that there is a parking lot behind the building, available parking on the residential side streets and a large (and always empty) retail parking lot a block away. The offices are clean, bright, well organized and welcoming. Vanessa, the office receptionist is always positive, friendly and helpful. She communicates very well, whether face-to-face or by phone. The unsung star of the office, however, is Tuli. Tuli doubles as both office manager and frame stylist; her knowledge of frames is encyclopedic. She has actually collected glasses frames as a hobby for years, and has over 260 pairs in her collection. When this knowledge is pressed into the service of Dr. Arnold's patients, Tuli can make very good recommendations-- and adjust those recommendations to patient preference-- as second nature. Even to this steadfast believer in "function over form," selecting both everyday and prescription sunglasses was a pleasure. Only a minor snafu in coordinating a pickup of both pairs of glasses in the same visit separates this experience from perfection. My suspicion is that this minor glitch might not have even been their doing. I am very pleased with both the services and products of Dr. Arnold and her staff, and recommend them highly.

Great staff, friendly and love my glasses. The price was great .thank you kindly...appreciate the…read moretome frame of delivery

Quality of care availability, and just general organization has gone way down here over the past…read morefew years. When trying to make an appointment, I left a message and it took them multiple business days to call me back. When they finally returned my call, they let me know they had been closed and that their hours on the website are not accurate (they are open fewer hrs than what is on the site). It took weeks to get an appointment, despite me being flexible. Then, when I showed up for the appointment, I had to stand there for eight minutes just waiting for anyone to greet me at the desk. I coughed, jingled my keys, shouted hello, walked to the back... the only thing that got anyone to recognize me there was me calling them. Then, they had the audacity to actually tell me I was not standing there when I had been. Finally, they couldn't even find my old records on their system and had me entered as a new patient with no history. Too scattered, too rude, not worth it.