Love Dr. Arnold's practice. Very organized, professional and pleasant. Staff is super-helpful with insurance issues.

(4.75 Stars) Horrible pun alert . . . most people buy their glasses "blindly." Between unnecessary lens enhancements, absurdly overpriced faux designer frames and other miscellaneous nonsense, this is an industry which hardly inspires confidence. Perhaps not as bad as buying household furniture or insurance, the wise are nonetheless advised to count their fingers after shaking hands. This office staff is very transparent regarding the "dirty little secrets" of their trade. Until the money is spent, few people know that glasses from reputable manufacturers are guaranteed for a year. Quality lens grinding labs also offer one free "rework" for their product. These assurances cost the dispensing optometrist nothing, yet most charge for their use. Not only does Dr. Arnold have the integrity to not gouge her customers, she carries attractive glasses in all price ranges, and will adjust any glasses obtained from her for a year, also free of charge. I'm happy to report that I experienced none of the negatives in my visits to Dr. Arnold's offices. The doctor's demeanor is calming, patient, positive, relaxed and professional. Further, her recommendation of fundus photography not only avoided the need for pupil dilation, it provided an interesting and interactive view of my retina. The optional process absolutely painless, and was covered by my health insurance. Dr. Arnold is respectful of her patients (never demeaning) and their time, and despite the fact that there were three other patients when I arrived (10 minutes early), nobody was kept waiting. The enthusiasm and positive outlook of the staff seemed to be contagious; patients were mingling as though they each had a cocktail in their hand! I live in the immediate neighborhood, and walked to her offices, so I wouldn't have direct knowledge of parking. I suspect that there is a parking lot behind the building, available parking on the residential side streets and a large (and always empty) retail parking lot a block away. The offices are clean, bright, well organized and welcoming. Vanessa, the office receptionist is always positive, friendly and helpful. She communicates very well, whether face-to-face or by phone. The unsung star of the office, however, is Tuli. Tuli doubles as both office manager and frame stylist; her knowledge of frames is encyclopedic. She has actually collected glasses frames as a hobby for years, and has over 260 pairs in her collection. When this knowledge is pressed into the service of Dr. Arnold's patients, Tuli can make very good recommendations-- and adjust those recommendations to patient preference-- as second nature. Even to this steadfast believer in "function over form," selecting both everyday and prescription sunglasses was a pleasure. Only a minor snafu in coordinating a pickup of both pairs of glasses in the same visit separates this experience from perfection. My suspicion is that this minor glitch might not have even been their doing. I am very pleased with both the services and products of Dr. Arnold and her staff, and recommend them highly. read more

I have been dealing with my dry eyes for several months and I have seen two other doctors prior to my visit with Dr. Arnold. Dr. Arnold took the time to explain to me what was happening to my eyes and suggested treatment. As we age we start to have more problems with our bodies and now I have a better understanding of what I need to do to correct my eye problem. Many thanks for reviewing and explaining everything to me! My eyes are feeling so much better with the BlephEx treatment! Lisa T. read more

Dr. Arnold is such a caring and great eye doctor! She listens to you and ensures you leave happy! I have been coming here for almost 5 years now and I don't ever want to go anywhere else. The receptionists are great too! read more

This is my 2nd year with Dr. Arnold and I must say everyone is professional, pleasant and provide great service.

First impressions are really important. Wal-Mart treated me better than your receptionist just did. I don't appreciate being talked to like I'm unintelligent or difficult when asking very reasonable questions. Please discuss customer service at length with your office staff. Having been in the service industry for almost 9 years, it's disappointing to experience short tempered employees at any establishment, especially a doctors office read more

Dr. Arnold came highly recommended and for good reason. She took time, explained everything she was doing and went in-depth as to my needs. Her staff is outstanding. Nice, knowledgeable, welcoming. I will recommend Dr. Arnold to my friends in future. read more

Absolutely the best eye doctor. Always pleasant to talk to, extremely knowledgeable and her staff is the best. Great selection in frames.

Dr. Arnold is the best! She makes you feel super comfortable, explains everything to you, and offers a great selection of glasses and sunglasses. She is friendly and approachable and very GENTLE! I recently had a difficult time finding daily contacts that didn't irritate my eyes and she was very patient with me and helped me to find the exact ones that work for me, no matter how long it took. I never felt like she was getting frustrated with me or rushed me to make a decision. Her staff is also fabulous. One of her receptionists is the best at picking out glasses. She always chooses frames I never would have picked for myself, but I've never been disappointed by her selections and always get the best compliments. read more

Yesterday was my first time at this office. I had no wait time and I was 30 minutes early for my appointment. Very attentive and friendly staff, from the get. Dr. Arnold is very knowledge and communicates better than any other Optometrist that I've ever been to. She took the time to explain things and make sure I knew how things worked with my eyes. She addressed every one of my concerns. The office is very clean and very organized. Great selection of eyeglass frames and if you need someone to help you out with your perfect look (who knows what she's talking about), they got that too. Overall great experience, will definitely return as long as the service and experience remains 5 stars. Also, the office greeter, is a dog. Yeah, you read correctly, a dog. If that isn't reason enough to come back, amiright? read more

My family and I have been using Dr. Arnold for several years - I am not sure how many, but it must be well over five years, probably more. Dr. Arnold and her staff are warm. caring and highly professional. FYI, the office looks great, too, since she redecorated when she took it over as a solo practice. I love how she works with you to determine whether glasses, lasik or contacts are best for you and your lifestyle. I also have to compliment Tuli, who is an enormous, talented help in picking out frames. (My husband has never looked better than in the glasses she helped him pick - and he sees better too, since Dr. Arnold got him into the right prescription!). I have recommended this practice to my friends, and I will continue to do so. read more

Dr. Arnold had good communication skills. Some doctors do not. She gave me a through exam and talked to me about my eye situation. I also liked the ladies behind the counter. I probably should have bought my glasses there, but I had to go where my insurance company would cover them. Good doc though....AND I loved the cute little dog who is the official greeter/stress reliever. Prompt, efficient visit. read more

Doctor Arnold was okey, but don't trust the glasses, too expensive and not accurate. They accept returns but, you don't get your money back. $550 to the garbage. DONT RECOMEND!!!!' The secretary told me to suck it up. Not good costumer services read more

The doctor is patient and explains everything. Her staff is the friendliest bunch of people I've ever met. Wonderful experience.

Dr. Arnold is not only pleasant and friendly but very knowledgeable, patient and smart. I have taken both my daughters to her and I, myself, have gotten glasses through her. Her assistant, Tuli, was also a pleasure to work with. She is also very knowledgable and finds the perfect eyewear for each and every face that goes there. I highly recommend this office for all your eyewear needs. read more

Dr. Arnold is a terrific doctor! She is very thorough and kind. Her bedside manner is wonderful. She takes the time to listen to any of your concerns and thoughtfully gives explanations. Additionally, her staff is lovely; very cheery and knowledgeable. Everyone in Dr. Arnold's office is kind, pleasant and willing to help you. read more