Love Dr. Arnold's practice. Very organized, professional and pleasant. Staff is super-helpful with…read moreinsurance issues.

(4.75 Stars) Horrible pun alert . . . most people buy their glasses "blindly." Between…read moreunnecessary lens enhancements, absurdly overpriced faux designer frames and other miscellaneous nonsense, this is an industry which hardly inspires confidence. Perhaps not as bad as buying household furniture or insurance, the wise are nonetheless advised to count their fingers after shaking hands. This office staff is very transparent regarding the "dirty little secrets" of their trade. Until the money is spent, few people know that glasses from reputable manufacturers are guaranteed for a year. Quality lens grinding labs also offer one free "rework" for their product. These assurances cost the dispensing optometrist nothing, yet most charge for their use. Not only does Dr. Arnold have the integrity to not gouge her customers, she carries attractive glasses in all price ranges, and will adjust any glasses obtained from her for a year, also free of charge. I'm happy to report that I experienced none of the negatives in my visits to Dr. Arnold's offices. The doctor's demeanor is calming, patient, positive, relaxed and professional. Further, her recommendation of fundus photography not only avoided the need for pupil dilation, it provided an interesting and interactive view of my retina. The optional process absolutely painless, and was covered by my health insurance. Dr. Arnold is respectful of her patients (never demeaning) and their time, and despite the fact that there were three other patients when I arrived (10 minutes early), nobody was kept waiting. The enthusiasm and positive outlook of the staff seemed to be contagious; patients were mingling as though they each had a cocktail in their hand! I live in the immediate neighborhood, and walked to her offices, so I wouldn't have direct knowledge of parking. I suspect that there is a parking lot behind the building, available parking on the residential side streets and a large (and always empty) retail parking lot a block away. The offices are clean, bright, well organized and welcoming. Vanessa, the office receptionist is always positive, friendly and helpful. She communicates very well, whether face-to-face or by phone. The unsung star of the office, however, is Tuli. Tuli doubles as both office manager and frame stylist; her knowledge of frames is encyclopedic. She has actually collected glasses frames as a hobby for years, and has over 260 pairs in her collection. When this knowledge is pressed into the service of Dr. Arnold's patients, Tuli can make very good recommendations-- and adjust those recommendations to patient preference-- as second nature. Even to this steadfast believer in "function over form," selecting both everyday and prescription sunglasses was a pleasure. Only a minor snafu in coordinating a pickup of both pairs of glasses in the same visit separates this experience from perfection. My suspicion is that this minor glitch might not have even been their doing. I am very pleased with both the services and products of Dr. Arnold and her staff, and recommend them highly.

Expert help with glasses from female associate. She helped me find what I liked and looked good on…read moreme!

I saw Dr. Alboher back in November (I didn't think about writing a review until now) and had an…read moreabsolutely wonderful experience. Dr. Alboher is friendly, knowledgeable, and an expert in his craft. He performed IPL and meibomian gland probing on me, both of which have helped me immensely in my dry eye journey. His staff was also wonderful and welcoming. I highly recommend Dr. Alboher and plan on seeing him yearly for maintenance.

Went to Cranford Eye Care. Over the phone, I was told they take Aetna insurance. After the exam,…read morethey asked me to pay I think $80.00. I said I was that you took Aetna. Well, this was about a year ago. I am still so upset because I had vision coverage, and would never have gone to this place if they told me the truth over the phone.

I have seen the eye doctor a few times over the last few years and about 2 years ago I got a stye…read morein my left eye and went in and was told due to dust at my job this could be a problem going forward then I got one in my right eye and when I called I was told I had to come in because it was a different eye so I did and now I have another stye and I am leaving for vacation and when I called yesterday the doctor was not and my file could not be found and today I got a return call that first said I have not been there in years and when I said I had and that I leave for Christmas vacation in the morning I was told the only appointment available was Saturday after I'm gone and I should just go to urgent care because won't refill script without seeing me and was really rude to me as a bonus so if your looking for an eye doctor look elsewhere

Dr. Gewirtz is great (first choice) and Dr. Singh isn't bad either. No family can go in with you…read moreand they take your temperature. What sucks is their staff. They are extremely rude and impatient, and audibly complain too. I was handed an expired eye drop bottle and unfortunately had already driven 30 minutes away when I realized. I called the office and the staffer who answered the phone was extremely rude and didn't apologize or care for my concern. The lady told me to just go to a store and buy another one because the drops won't be as effective since it's expired. Important to note too, she didn't believe me at first and made me double check, and I told her that maybe she should check her inventory so no one else gets an expired bottle like I did. She realized that there were more that's expired and instead of apologizing or empathizing, she was rude and just said well go buy another one or fine, drive back and I'll give you a new bottle.

Dr. Linda Zhang who is part of this practice is the best doctor I've ever had she's caring…read moreunderstanding and talks to you on your level I recommend her highly.

Went to I to Eye today because unfortunately I am getting older and I have been noticing some…read morevision changes recently. A few weeks ago I went to my primary care physician and explained to him some of the things i was experiencing and he recommended i go to an ophthalmologist. Dont have the time to get into the difference between an optometrist and ophthalmologist, but a Google search will explain that for you. The ophthalmologist I saw diagnosed me with intermittent extropia...which had me concerned but I was told "dont worry about it for now" and was given a new prescription that i could take to get frames/lenses. I wont mentioned the opthalmologist's name (he is a highly rated Dr with a good reputation from what i know, I hold nothing against him, I just was looking for something more out of the visit personally)...Which brings me back to today...I went to see Dr Madeline Fernandez who was able to give me a follow up exam and consultation and talk to me further about the intermittent extropia diagnosis. I have been going to I to Eye since I was about 15 or so, from when the shop was at its prior location just down Broad St (the current office is in the old Lucky Jeans location if you are from the area and remember). I am in my early 40s now...so the office being in Town so long tells you that this business has the support and trust of the community...Primary reason i went to another doctor was based on the recommendation i got from my primary but going to Dr Fernandez to talk to her...i walked away feeling relieved, educated, and confident that my corrective lenses are going to address my problems. She took the time to explain prism lenses to me and progressives which I will be using going forward. The office and optical boutique has plenty of brands and styles to choose from. Arnell and another gentleman (I dont remember his name) helped me pick out my new frames. Arnell was sitting behind a desk and told the other associate "Why dont you show him the Tom Ford glasses with the clip"...Arnell has a great sense of style and knows what I like based off the frames I have now and historically have purchased...he even commented "these frames are very engineer like" which made me chuckle because it was cool that even though I havent been to the office in a few yrs, he still remembers my profession. I absolutely love my new frames and i am excited to get them. Dr Fernandez and Arnell are not only professional but great, kind people/human beings. They just have a calming/relaxed temperament. If you are originally from the area/Westfield you know how often businesses open and close in a short period of time...I am happy that I to Eye has stood the test of time and that I have place I can trust. Having great doctors (such as Dr Fernandez), a great mechanic, a great tailor, and a great go-to local restaurant...just give you a feeling that cant be taken for granted. This review for I to Eye is well overdue. If you need an eye exam or just want to get some stylish frames this is the place to visit!

Steer clear of this place! People with no human decency, phone etiquette or manners don't deserve…read morepatients time of day in my eyes! A poor first impression and front desk who treat you based off their mood of the day don't deserve jobs! Hopefully the doctors catch on to the staff they do have and make changes. It will only continue to drive practice down. Low review count for a reason! Schedule with anyone else!

Very caring eye doctor and I had a great experience with my eye care procedure performed by Dr. Modiread more

I was a patient of Dr Modi Great experience…read more Correction- fantastic You can entrust your eye to Dr Modi.