HORRIBLE MANAGEMENT!!! when I bought my glasses they offered the insurance, which I bought, and they said should anything happen to my glasses they would be replaced. Needless to say Cheryl did not disclose the copay and here I am paying for my replacement glasses. When we told the manager that she never explained the copay, which she never did, he state multiple times WELL LIKE I SAID I WASNT HERE WHEN THE TRANSACTION OCCURRED SO I WOULD HAVE TO ASK HER AND SEEING AS SHE HAS BEEN ONE OF MY LONG TIME EMPLOYEES I KNOW SHE DID EXPLAIN IT AND GO WITH WHAT SHE SAID. We will be filing a BBB complaint. Do yourselves a favor folks and go somewhere else where there is some sort of customer service or at least to another lenscrafters where they actually treat you with respect and don't give you the ITS THIS WAY OR THE HIGHWAY option. read more

Fabulous staff, very polite. We showed up pretty early, and they still got us in and out before my appointment time even passed. Extremely knowledgable, explained everything they were doing, patient and fabulous with kids. The only downfall is when we went, it was extremely crowded in the waiting area. Seating was very limited. Otherwise, I give them 2 thumbs up. read more

I went to LensCrafters today to see if they could fix my eyeglasses after having been hit in the glasses with a falling box at work! Not only did they fix them in a short amount of time, they did it for free! Their customer service is still at an all time high! I was treated very well and am happy I went there today! read more

I've been to this location in the past. Great service and equipment. I will definitely be going back. I have recommended Lenscrafters to others based on speed, thoroughness, explanation of benefits, and selection (although not as varied at the Henderson location). read more

I understand that since covid happened, I'm pretty sure, they keep a certain time limit for interaction. The person who assisted me was great. She wiped everything before my face touched anything. With the doctor, it was fine, too. My daughter on the other hand, had an awful experience. Different assistant. She asked a question and the assistant replied ' yeh, whatever'. Then my daughter had to take off her contacts, usually they have the thing ready and clean, my daughter almost put her contacts on a used container!!!! What happened? We have been going here and the service has gone down so badly. Then when I was trying to explain to the sales person that I could't find the right frame, but I saw the design or color I wanted, she walked away from me, and I was still talking by the way, she handed me back the paper, and I was still talking, gosh I should have just stopped. I was trying soooo hard to tell her I was coming back with the frame so they can put my prescription in. Well not anymore!!!!!! All you care here is to have a sale and your prices are ridiculously high!!!!!! read more

I asked a simple yes/no question where the intake person went into some long explanation and attempted to terrify my 6yr old in a blatant attempt to collect money from me for unnecessary tests. They administered a test and all but said my exceptionally bright child was "just being difficult" again attempting to scare her so that I would agree to spend unnecessary money. Flat out told me that a test was medically unnecessary and administered it anyway, I'm sure so that they could collect from my insurance for the procedure. Even after I told them to ask my child, the patient, for the answers to their questions they directed ALL of them to me which is disrespectful. The doctor was the only highlight. He was polite and courteous, asked her questions directly and only nodding for affirmation towards myself. Then the sales person he handed me off to was just as bad as the office personnel, and then some. She handed my daughter the most expensive pair of frames and when my daughter liked a different pair she told her all the reasons why she didn't want them, handing her back the expensive pair and forcing them on her making my daughter respond with "if I have to have these ones," which made the sales lady happy. She added all these unnecessary options to the already inflated cost of the lenses. She even went as far as to lead my child into saying "yes we use computers at school," which isn't really true like it was when they were doing distance learning. The cherry on the top was when she refused to give me a breakdown of what each of these extras were costing me. Instead she gave me one cost for the frames and another for the lenses. I'm not a chump that's about to pay over $100 out of pocket, so I called ClearVision who were able to get her glasses for $0 cost to me, and broke the pricing down, where I was happy to pay a $25 charge for better lenses and frames. I even ordered 4 extra pairs from Zenni with every extra they had (blue light blocking, UV coating, shatter proof, I even got her name engraved on the ) that together ended up costing me less than a single pair from LensCrafters. It's unfortunate that such a polite doctor works with such ignorant thieves. read more

This was great. Went in on a Sunday without an appointment and just over 2hours later walked out with an eye exam and new glasses. All the staff was great and very helpful read more

Just pass this place by. Made an appointment at the counter gave the snippy lady at the counter my insurance card. Was told they could get me in tomorrow or I would be a walk in today? Can you get me in today? No you would be a walk in. Ok whatever must be having a stupid day. Booked for tomorrow then was told my portion is 79.00 for the exam. What? we have a new provider but that is like a 50 dollar jump from what I'm use to paying. That is with my insurance. So I leave turn around snippy lady gone I cancel my appointment decide some investigating needs to be done. Following day I call eyemed our provider copay for exam is 15.00 what the heck? was the appointment for contacts they ask. No it was not I made it clear I just wanted a standard eyeglass exam. So if the appointment is 79.00 I'm sure the price of my glasses will be 400. I did tell eyemed they quoted me 79.00 and filed a formal complaint with them. Also as I was scanning the lol lol 5 star reviews beware yelpers these ratings have been written by people who have only ever done 1 review. Really? I find the 5 star reviews of LensCrafters a bit suspect. read more

it was the least professional eye exam I have ever received. Additionally after picking u the new frames and glasses the prescription was completely wrong and by the way not inexpensive. i went back and the Dr. stated. "well just use your old prescription." If you value your sight and who doesn't stay away! read more

DO NOT USE THIS STORE!!!!! The tried 3 times to get my wife's prescription right. 3.5 hours wait the 1st time, 2nd time 2 hrs wait 3 rd time 45 min. Then when she paid for the services, they charged her card twice. She called them to get the second charge taken off and the money retuned, she was informed that the matter would sent to another department. So they can take extra money out of your account in a instant, and ( when they are caught) they will take extra time to give it back. Extremely poor customer service. The people that work there are undertrained, and more concerned about there cell phones and going to break than taking care of business !!! read more

This company broke their HIPAA Privacy law, also did not follow the Fairness to Contact Lens Consumers Act. A doctors office provided the unnecessary paperwork that Lens Crafters asked for, still getting no prescriptions faxed back to them. I will never be back. I have switched my business from them to VisionWorks, and have never been treated better by them. read more

Just got a pair of glasses here and I loved the whole experience. At this location, it doesn't even feel like you are walking into some nerdy eyeglass store, it feels like you are picking out some kind of designer accessory! I've never seen an eyeglass store set up in such a way....even the lenscrafters store across town doesn't compare.I got a very nice pair of Vogue brand glasses, and i think that fitting device they use to make your glasses/lenses realy does help make them better because my vision is very sharp sicne getting my new glasses. The staff here is very helpful and helped work with me to pick the other features on my glasses such as transistions lenses that would fit within my budget. But even if the glasses were out of my budget, they have their own credit card i could i have used and made payments on. The only reason why i didn't give five stars is because i had to wait almost two weeks to get my new glasses. It's worth it for the quality work, but wish i could've had them a little sooner. read more

Nice staff, good doctors and ample selection of frames. Will definitely return next year.

I went to Lens Crafters at the galleria mall a few days ago and I can say that I was satisfied with the service. Dr. Prado was great and explained everything that I needed. I got my new specs in an hour and I am very satisfied with it! read more

I don't have words for how terrible this place is. I called prior to setting the appointment and verified they took my insurance. Upon confirmation, I set my appointment for the next week. I set my appointment for 11:30 and even called the day prior to give them the details of my insurance information. I show up the day of appointment at 11:30 and proceed to wait 20 minutes to being called back for tech. So far not so bad. Do the initial tests, then get placed back in the front...for another twenty minutes. Finally 45 minutes after my initial appt time, I am called back to the Dr's room. Another twenty minutes of waiting and he comes in...only to tell me that he doesn't take my type of insurance. They need to get it together administratively. I checked TWICE and yet they still messed this up. I waited an hour and a 15 minutes just to be told they messed up. and now I still have to get my prescription filled. don't waste your time here. read more

Great service and such a friendly and helpful staff they have. Was seen right away, even-though I was early for my appointment. The doctor and the staff fully explained everything to me regarding my care an, benefits and through helping me pick out my contacts and new glasses. read more

This is THE BEST Lens Crafters ever! I popped in to have my glasses adjusted and check if I had scratch protection, I got my glasses fixed, my daughters glasses adjusted, and ordered glasses for my sons glasses too! Aaron is amazing talk to him! He finds deals and is great at matching glasses to faces!! I truly cannot say enough about Aaron's ability, attitude, and personality! Thank you Lens Crafters for employing quality people! read more

Great service and wonderful staff. Dr. Eusebio was very thorough, pleasant manner and concerned for his patients. Tess was a great help picking out new frames and working with my insurance. Very good experience. read more

I love this place so much , usually never go to places because of ratings but the service i get at LensCrafters i wish i could get that everywhere i go ! Best customer service . Females and gentleman their are very outgoing and friendly, will recommend others to come here ! read more

The eye doctor. The 2 assistants and the 2 receptionists who check you in for the actual appointments actually deserve 5 stars! Very very good customer service! I am giving 2 stars mainly because I had to wait for someone to assist me in actually getting my glasses all the staff were busy with someone which wasn't the problem. The problem was that after they all took care of the other customers they were just standing around talkin to one another. I assumed they were still doing something that had to do with the customers. But after 15 minutes of no one asking if we needed anything one of the ladies who was on the phone saw we were turning our heads around and then asked if we needed help. So we finally got the help. But I haven't needed to get glasses since 2 yrs ago. I always chose this place because of the same day pick up. She tells me they don't do that anymore. & really that's what bothered me the most! This was the best feature they had. So I am very disappointed. read more

LensCrafters is a big rip off! I went in last year to get glasses paid over $450 and it was my first time ever having glasses! The price is not the problem the problem lies that I always had headaches wearing my glasses and I did not seem to be able to see any better actually it made it worse so I went back to them with concerns that I think my prescription was wrong and they told me that there was no way I could be wrong and we would not fix the issue! So this time around I went to Their competitor around the corner and not only in the high doctor at that location tell me that I have a very mild prescription but also told me that there is no way that my eyes could have corrected that much in less than one year with my new prescription! So he basically told me that my prescription was wrong! Stay away from this place their way overpriced definitely do not use the eye doctors on site they are terrible read more

Great customer service whilst selling me the glasses. Decent choice. Spent around $350. About four months later, a small screw had come loose and the nose pad had come off. Visited the store to see I could get the part. Unfortunately not. This obviously happened all the time as the assistant handed me a pre-printed map, from a large stack, behind the counter to a competitor's location. read more

Sitting here waiting, waiting, waiting to be seen by a doctor. Staff have taken my husband back a few times but then they just deposit us back out in the waiting room. Plenty of bored staff milling around but apparently no doctor (or ridiculously over scheduled). I only gave this place 2 instead of 1 because some of the staff were friendly. Recommend avoiding this place! read more

Dr great Staff Kelly Great Front desk one star ! Front staff won't give you a straight answer and WILL Not send the prescription you paid for, even though they were the were at fault. Only gave 3 stars because Dr E was great and the on Staff Kelly she was awesome. When checking out they wanted us to get glasses right away when I told them I was in a time crunch, they reprinted the orders with half the info gone. This I feel was not by accident but by design. In 18 months 3 exams, every time there is something wrong with the prescription you can't take it some place else to fill. Wasted half a Saturday, and this has happen 3 different (separate ) times so Yes good Dr. , but front office would not even tell me the cost, before sitting down with the doctor. I had to see pressure them to give me the exam cost just what insurance would pay, they did not want to answer me any information about cost or coverage . Just feel this is common at this location, NOT sure if anyone else has had this but in 18 months it taken 6 trips when it should have only been 3. Happy with the Dr but not so happy with front end staff, they are difficult, seem nice and all till you want to shop for your glasses. I thought it was funny that they reprinted the order and handed me that one and placed the other order in the shred stack. Anyway if you got time then great but if your busy with life, think again. I normally don't get ticked off but this seems 100 % of the time a hassle about getting what you paid for. read more

First time contact lens users BEWARE!. Don't expect to see as good as having your glasses on and be ready to compromise on how good your vision can be. I was told this after I paid a special $209 first time contact fee for fitting me and all. Then the lady makes sure I know there is no refunds. I didn't ask for a refund. I asked why I wasn't given this compromise information before I paid $209. I wouldn't have proceeded if I knew I had to compromise. Bait and switch. That's how I feel I was treated. If I can't see the street sign what good are they. Why did I waste my time and money. Didn't receive a prescription so I could get a second opinion. Why is there an $85 special fee for contacts and I don't get my prescription. I've been a customer here for approximately 10 years. Wow. read more

I knew within 5 seconds of walking in for my scheduled appt I should've walked out. The first guy I encounter was rude. He sent me over to "her". She was overwhelmed helping 2 people at a time. When I called over a week ago to make the appt they told me to go online to fill out my paperwork. I did. This morning when they handed the stack of papers to fill out I told her I already filled out my paperwork online a week ago. "Oh, well, we can't find any of that." Oh, well, I guess you shouldn't tell people to fill it out online then because that takes time and everyone doesn't love to spend their time filling out paperwork 2 times. So then she tries to up sell me on every aspect of the exam. I've worn contacts for 20 years and have an exam yearly. I'm pretty sure I don't need the lesson on how to install my contacts. She wanted me to pay over $250 ON TOP of my 2 insurances!! But, she was going to cut me "a sweet deal on my contacts!" Give me a break! I walked out before the exam started. But like is said I should've followed my instincts and walked out as soon as I walked in! read more

Hisssss! Boooo! Bought a pair of glasses with all the coated hype and progressive lens parts. Less than two years they went bad and I was told they were out of warrantee. They really never worked well for me and even when I went back they said after the expired period they could not replace them. the folks I talk to are NOT optometrists or doctors and care less about you, your glasses, and what they cost. Want to for a victim of being RIPPED OFF go to LensCrafters. Check ANY other eye care service, notice they are ALL much much better! My cost was almost $800 after 2 years they are worthless! read more

They were very helpful and the staff went above and beyond to make sure I was comfortable. Their front staff, particularly Heaven, was very helpful. I would recommend this location a lot. read more

Great friendly and helpful people. Plus I like the fact that I got my glasses in an hour. 100 times better and friendlier then Pearl Vision on Marks Street. read more

Super easy and quick. Doctor shared lots of information about my eyes and tests. Glasses done in an hour!!

I thought about a 4 star rating but I actually can't think of anything they could have done better very friendly professional and courteous everything about my exam to my fitting for contact lenses was top rate highly recommend read more

I recently went in for an eye exam and was really impressed with their equipment and all the different things they tested. Everyone was really nice and explained every step of the way. I'll definitely be back next year. read more

Dr. Kelli McLaughlin fitted my RGP's and could not have done a better job. She took the time to make sure I had the best fit and that my seeing ability was the best it could be. These are most comfortable contacts I have ever worn to date. The staff was friendly, attentive and on-time. ( A big plus for me) I will go back gladly for follow-ups as needed. read more

Worst experience in years. Hidden fees and ridiculous charges. Walk out. Certainly would not recommend.

I have been waiting one month for my glasses. The first time they came in they were broken, I was told they would expedite the next pair. I still have not heard from them. I just called to talk to the manager and was told that he was in a meeting and that if I didn't hear from him today that I should call him back in the morning. This is the first time that I have purchased glasses from anywhere other than Costco. So far I am anything but impressed. I will take my lumps, but will never purchase from Lenscrafters again. read more

Location is great. It's in the mall so if you need to do an exam you can send your family off to explore rather than sit in a waiting room. They're very accommodating of children. They work with your schedule to get you in as quickly as possible. Staff is knowledgeable and nice. read more

I was having a serious vision problem and was able to get an appointment for the next day. Dr. McLaughlin and the staff solved my problem and explained everything clearly. I replaced both my clear glasses and sunglasses and was able to pick up the new glasses same day. Excellent customer service. I highly recommend this Lenscrafters an Dr. McLaughlin and Staff. read more

I've never had a worse eye glass experience. After having bought 2 pairs of glasses and waiting the better half of two weeks for the second pair I was very upset to see that the pair I received was gold rather than silver. This wouldn't be a issue if I didn't own all silver/white gold jewelry. I was then informed that they never even carried the silver even though I'd been told my pair would be silver. I then paid 180 for a custom pair that's had the silver I wanted compared to the 150 I'd paid previously. As upset as I already was my anger was only fueled when I went in today. Finally I had revived my new pair of silver glasses and promptly took them in. The proses was easy or so it seemed. After a quick change of the lenses that I'd already paid for I was informed they would have to cancel the whole order. that was ok until I was told once again that I would now have to pay 407 dollars for the lenses which was twice what I had paid for the frames all together. This is when it became to much for me I had to talk to the manager who told me after 20 minutes of back and forth she would give me 50% off and I was fine with that. They then told me that they would be charging me again for a warranty that I'd already paid for without having taking off the previous warranty charge. I then had to ask why I was paying twice for a warrant on the same item. Keep in mind the lenses were just taken out then moved to the new pair (silver). She insisted there was no other options. I was done I can't handle how this exchange went through. In the end I've lost 65 dollars due to the incompetence of this company. The only saving grace is that both Women I had worked with were very nice though they were lacking in their ability to affectively help me. Know what you are getting and make sure befor you pay for anything. read more

I went to the Lens Crafters at the the Galleria Mall location on Saturday 8-27-16 and it was a great experience. The staff was very friendly and professional and there was no waiting. The exam was very thorough and Dr. Nakano answered all of my questions. They have a great technology for doing the exam so that they do not have to dilate your eyes, which is wonderful. They take a digital photo of your eye and they were able to see a spot on my retina that has gone undetected. Once my exam was complete I then went into the store to begin shopping for my new glasses. Jesse the associate that helped me made it so much fun to shop, I felt like I was shopping with a friend! He was honest about my selections and together we found the perfect pair of glasses and sun glasses. He never rushed me and explained all of the options about my new progressive lenses that I would be getting for the first time. Once my order was complete I was told it would take an hour and my glasses would be ready and they were done in 45 minutes! I am very impressed with the store, staff and services! Keep up the great job! read more

what a great experience!! glasses in an hour. eye exam the best ever!!!! never would go anywhere else again. lenscrafters your the best. great value too!!!!!!!!!!!! read more