A month ago I went to get my eyes checked and new glasses/lenses ordered. They had a computer crash and lost all my information in their system. I finally remembered to call them to see where my glasses where and it turns out they never sent them, since they lost the prescription data, and they didn't call me back immediately to get it redone. I had to call them to figure this out. To add insult to injury, when I asked them why they didn't contact me, they had the nerve to tell me that "because my info was in the computer that crash", but they still had my hand-written information that I entered and had all my contact info. I did get my test redone and now I'm waiting for my glasses (everything was already paid). Never, ever, lie to your customer/patient. I'm also very concerned that the crash may have been a hack, and that my and other patients' info is out there (social security, etc). read more

They will not give your pupillary distance if you want to order glasses online. Go elsewhere for eye exam. I have to order online/elsewhere because the glasses that they made me were terrible with the unusable, beveled part of the lens glass with letters stamped on it showing on the front of the lens big time on one side only. read more

I've been a customer here for at least 15 years. First, the doctors are great. However, I have never had the same doctor. Seems like they go through staff quite a bit. I made the mistake of buying a pair of glasses there after my eye exam. With my insurance, it was 1200 out of pocket. I quickly learned the hard way to just take my prescription to Target, get Oakley or Ray Ban frames, with every extra they offer and it cost me about 200 out of pocket. So to save a $1000 bucks and drive down the street is a no brainer. Last few times, the front desk staff makes you feel treasonous as for some reason I should just shell out an extra grand to get the same product. Their attitude absolutely sucks when I simply asked for my prescription so I can go to a more reasonable place. Lastly, there high pressure telemarketing style phone calls are so annoying. I have no idea why they feel the need to bug the hell out of me with calls. I explained that I am a long time repeat customer, I don't need the constant calls. I even asked them to put me on a "do not call list" and they just won't stop. Although I have always liked the doctors there - I feel forced to find a different place. I am certainly not going to pay a a 5x premium to be treated like crap. read more

When I placed the order for another pair of safety glasses, I was assured I'd have them within 7-10 days. 12 days later I called to check on the status, and was told it's 7-10 business days. I called the following week, and was told the glasses were in the finishing stages and would be mailed the following week. it's been over a month now, and still no glasses. I won't be spending any money here in the future, and I will not recommend this place. read more

This place was great a couple of years ago. Yet, the staff is constantly changing & the office staff is totally clueless. Also, they have quite the attitude, as if you, the customer are annoying. My eye exam and prescription were a total joke. Very rushed & inaccurate. Waste of time & money. Not going back. read more

Melissa at the front desk is the funniest and sweetest lady in the world. She calls me metal eye because I'm always getting things stuck in my eye at work. But she sets me up appointments super fast and I rarely have to wait long to be seen. So thank you Melissa!! Jana is the one that helps you with purchasing glasses and she is SO GOOD at her job. She'll even tell you which glasses look best on you. Which I appreciate! She always makes me laugh and even remembers which glasses I picked out from previous visits. And Lorraine. Can't forget about her. She's the quiet one that always quietly answer my questions when I get confused and don't understand something. Dr. Chung.....thanks for always saving my eye! read more

Went first time there & it was great. Our glasses came in & the ladies are absolutely great & courteous & so very friendly as soon as you walk in the door. I recommend this business for your eye care read more

I have been going to The Vision Center for many years. Always polite and helpful staff. Yes the frames can be a little pricey but the do last a long time if your prescription doesn't change. Thanks for reminding me to chime in year after year. read more

I have been going here 20 plus years, they arbitrarily make appointments now and text you if you don't cancel it there is a 25 dollar charge? Bad business, I will be going elsewhere, I'm not going to threatened when I didn't make the appointment. read more

The employees fixed my sunglasses for no charge what so ever. They were incredibly kinda and friendly. Thank you guys again for your help

Everybody is very nice, and my husband and I were able to get appointments right away! I came back in for a follow up because I needed a stronger prescription and they gave me no problems at all. So helpful and would definitely recommend :) read more

Exam was great. Wonderful office but..... My insurance covers frames up to $150. The provider directory has them in network. Not one frame for $150 or less. I won't return. read more

I have struggled for years since having RK surgery to be able to wear contacts!! Finally after years the doctor was able to do what others have tried to do for years!! He rocks and the staff is great and highly recommended them!! read more

I received excellent service at the facility on S. Eastern Ave! The Doctor was very professional, in spite of my attempt at humor! Brandy was very accommodating, and I received my new lenses in my older frames in a very expeditious timeframe! I definitely recommend this business! read more

Prior review - "A good selection of glasses, knowledgeable staff, advanced equipment, and helpful, friendly team members. We are very happy here. " Apparently people crave more detail. Well lets see what I can do. The front desk staff was so helpful that, when I changed insurance, they pointed me to a company that had a child vision plan included in the health insurance, thus saving me money. The doctor had us in and out in under 30 minutes with a new lens prescription on order. The floor was clean and the workspace, although cramped, had state of the art equipment, including an eye mapping machine which unfortunately is not covered by insurance. They are very sure to inform you of that fact and offer you the option to pay the $39.99 or use the older, less detailed methods. We will continue to use this establishment for our optical needs. read more

Please save grief my $400 lens they got at Dollar tree forced me into 4 trips at 540 marks Peter examiner sharp but the other BOZOS like pranks Never shown Lady glasses given Childs to read one tries see thru Slits Every visit to get them was another $100 never paid $ 400 for simple read glasses girls Rob & make fun of you stupid & unethical the Worst. Edy Williams member of Screen Actors Guild spare your grief GO to lenscrafter... read more

The Vision Centers - Optometrists Near Me - Henderson, Nevada

Quick waiting time, friendly staff (especially Marissa), and easy process! Highly recommend this place. They also have a good selection of designer frames. read more

I was completely blown away by my experience dealing with Jana! While selecting my new frames she was extremely patient, and informative. You can tell that she was there for me, and not there just for the sale. I love my glasses, but the customer service is why I will return! I strongly urge you... no I IMPLORE you to visit, and ask for her! You will be so glad you did! read more

Promised an upgrade because I was inconvenienced and my product was delayed. They have not been able to satisfy their promise and it has been several weeks. Very disappointed. read more

Been going for years. Always get good service and staff is great! Everyone is friendly and professional! They send out reminders yearly, which I like. Office and exam rooms are always clean. I definitely recommend! read more

Just called in made an easy appointment. Lady on the phone was very professional and patient. They have availability. Accepts my insurance, and open on weekends. I really can't wait until my appointment as i have not worn my glasses since high school and I'm as blind as a bat. I just hope i find the perfect fit or maybe even contacts. Who knows. I'll update later. read more

I wore glasses between the ages of 2-11, and contacts between the ages of 11-15, so I've been to quite a few eye doctors. Although I was told I'd wear glasses for my entire life because my condition was not reversible, God gave me a pass and I ended up with 20/25 vision out of the blue and I stopped going to eye doctors for a long time. New year means new insurance, so the whole family went in for a check up today (01/03/10.) The wait was a little bit but not too bad. The doctor and her assistants were nice and my appointment breezed on by. Turns out, my eyes are still perfectly fine. Apparently insurance covers sunglasses, even if they're not prescription, so the doctor told me to get a pair. The thing is, not one pair of sunglasses is priced to be completely covered by insurance, which I found annoying. When I found out that the Coach sunglasses I tried on would mean a $50 out of pocket payment and the Kate Spade sunglasses would be a $25 out of pocket payment, I skipped on sunglasses all together because I can get some for like, $5 at Forever 21. My sister had to get some legit prescription glasses and they only had 2 metal frames covered completely by insurance, and they were purple-ish. Ummm... whatever. They could definitely use some more selection of (sun)glasses in a lower price point. I'll probably be back. read more

This is just one of the best optometrist offices ever! Dr. Cluff and the entire staff are so very caring and helpful! I don't think that I have ever experienced anything like Dr. Cluff's personal concern and immediate attention that he gives to his patients. In fact he personally called more than once to make sure that we were given immediate care including personally setting up any necessary appointments! I just cannot speak highly enough about everyone at The Vision Center! They're customer service is beyond exceptional! I have never seen anybody go above and beyond the call the way do to make sure that your satisfaction is guaranteed! Thank you all so very much for everything and Yahushua (Jesus) loves you! Randi United States Coast Guard mama for Jesus read more

DO NOT BUY FROM THEM!! I purchased prescription glasses from them on July 24th 2017. They NEVER once called me for any updates. I finally called them on October 4th, 11am (70 days later) and spoke to their Optician "Maria" and asked for a refund. She was extremely rude to me because I wanted a refund. She confirmed by looking at her "notes" and said nobody called me for any updates. Maria wanted my debit card number for the refund and I asked her "Are you ready for the number?" And she replied to me in a condescending and smart-ass tone, "If you want your refund, then I need your number." Very rude and incompetent company and people!! Go to a different vision center company! read more

I usually get my my eyes checked somewhere else but my husband went here before & wanted us to save time & have our appointment done at the same place. They were very friendly & we got out of there sooner than we expected. Michelle at the front was awesome. After leaving here, I was going to give 5 stars. The reason I deducted a star was because my husband ordered new lens & he had to pick it up at a different location on Rainbow & he said the lady was very unpleasant. The lenses were dirty. At least at the other place I go to to get my lenses they are nice & they clean the lenses for us without asking. read more

Love my new glasses! Thanks Vision Centers! Their staffs are really awesome. Maria is really good on helping pick the right glasses for me! read more

The Vision Centers - Optometrists Near Me - Henderson, Nevada

Great location, a lot of parking, Huge selection of frames. Friendly staffs & great optometrist (Dr. Clark) read more

The Vision Centers - Optometrists Near Me - Henderson, Nevada

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I loved this place because I had amazing health insurance at the time so I happily paid $400 for 2 pairs of glasses which would have cost us $1500 out of pocket. I liked their frame selection because they carry Gucci, Dior, & Oliver People's but they are TERRIBLE at doing lenses. If you have bad eyesight and actually need glasses to do their job, do not come here. My husband and I both got the poly-carbonate lenses with anti-glare and I was so disappointed by the quality. I needed my glasses adjusted when I got them (as everybody does) and the crappy lab that these people send their glasses to put on a cheap layer of anti-glare so that when they're adjusted, they literally melt and smear!!! Who does that!? I've been wearing glasses for 10 years now and have never had to deal with something so ridiculous. After my first fitting and my lenses got smeared, they sent them back and received the second pair a week and a half later. Those got smeared during the adjustment process too. Those were sent back and on my 3rd pair, the people realized that they'll have to put a cloth over the lenses to not get them too hot so they won't smear. What a hassel! This place is so far from my house and every time I need adjustments, I have to come back here in hopes that my lenses won't smudge and I'll be screwed out of glasses. I've had those glasses since last February and about 6 months in, the anti-glare began rubbing off at the bottom and continued to do so until my frames snapped two nights ago. My husband's anti-glare actually got smudged because he left his glasses out in the car one day and then tried to clean them. This place offers a one year warranty on their lenses so they replaced them for free, but it was still an incredible inconvenience. I will never recommend anybody nor return here again. My father-in-law also purchased a pair of glasses here and had the same problem of the anti-glare wearing after a couple of months. So cheap. Go across the street to Lenscrafters where you pay a little more but you only have to wait one hour instead of 1 month to get a pair of working glasses. read more

What a horrible way to conduct business. One of the worst experiences I've ever had. Since day 1 stepping into this despicable place they call a business. Employees just want commission and have no sense of care to others property nor any type of sincerity. They say one thing and it's always something else. Inconsiderate group of people. read more

I am currently sitting in this chair after waiting for 45 minutes. Nothing done to speed things up. Everyone seems to love socializing and not actually getting people in and out with their lives. Probably worst eye doctor visit ever and it hasnt even technically started. Avoid this place unless you enjoy waiting and waiting and waiting. read more

The Vision Centers - Empty chairs and empty tables. - Optometrists Near Me - Henderson, Nevada

I've been coming here for three years, since I moved here from Orange County. Dr Clarke has been on point with her contact lens recommendations every time. I had an appointment today at 10:30, she gave me a pair of contacts and four hours later, I didn't realize i was wearing the contacts she prescribed. That's how good she is. I bring my two kids here as well read more

I highly recommend this office. I went in for a much needed exam this morning as I'd not had one for a few years. Dr. Coker is very personable, and patient with a a patient that asks many questions. Melissa took a lot of time with me on shopping for new frames and answering a zillion questions as well, she made it a lot of fun! They also made sure they understood my particular needs as an artist and heavy computer user, and they worked with me on my budget and timing constraints since I don't have insurance. I wear contacts and glasses for different activities so this was very important to me. Love you guys! I look forward to the new glasses soon! read more

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Staff are very friendly and pleasant. Doctor genuinely cared and did not rush through the appointment . Great eye ware selection, a little pricy, but you get what you pay for. I highly recommend doing business with Seven Hills Vision Center. The office is clean and inviting. I have only one suggestion, and that is to repair or replace the carpet behind the front desk, this is the first thing I noticed when walking in the front door. Everything else was great and state of the art equipment was maintained and in good condition. It's great when a business gets it... Customers just want to be treated with respect I know a few businesses that could learn this basic philosophy. Cheers, read more

The Vision Center in Henderson is the worst I have been to. The doctor was kind and generous of his time, but the staff lie about their timeline. Before I availed of their service, I was told that I would be able to get my glasses in one week and that I will receive an email. I never received an email so I called them after a week only to be told that I will need to wait for one and a half week more to get the lenses. And they also told me that it would take another week for my lenses to be attached on the frame. Had I been told of all these things before I signed up for their service, I would have never availed of it. read more

This optometrist office is ok. Been going here for the past 4 years & haven't had any major problems. They seem to go through different employees every time we have our annual visits though. Dr. Guerrero (sp?) is really nice. Hubsand & I like her a lot. Although, we have no idea why her name isn't even posted anywhere. Except on the business cards that's @ the front desk. Selections of glasses aren't too great I must say. They have a lot of high end brands so if you're on a budget, I don't know what to tell ya. I guess, hopefully you got vision insurance. =) We've always experienced quick visits. Never a long long wait. Maybe on a very busy day, the employees who help you out w/ glasses may take sometime to get to you but it's understandable. Location is great. Clean office. read more

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Went there for 10 years, no problem BUT NO MORE. They started charging twice for lenses saying you have to pay for each lens separately. Thats over $140 just for the cheapest lenses. I even showed previous invoices showing it should only be one lens charge.Still no refund. Talked to VSP to confirm. They are scamming you... read more

I really appreciate how the staff looked at data / online info to help me fix a problem! I went out of town around the 4th of July--and I think my mailbox filled to the brim--I believe my delivered contacts (along with everything else) was dumped by the post office worker because I had no more room for mail. Anyway, the office manager at Vision Centers read what happened in a survey I filled out and ordered me new contacts. I greatly appreciated this personal service. Dr. Schwartz and Janice are amazing professionals at the Summerlin branch who have taken care of my eyes for over 10 years. I recommend! read more

I just started seeing Dr Cliff and he has been amazing and wonderful. I have Keratoconus and he has taken so much time and I feel like my eyes are in great hands. read more

Save the trip and go to the summerlin location, the staff here lacks customer service and are not trained to provide proper service and knowledgeable solutions to your concerns. Maria is the only employee with some sense. I basically lost time and money picking over priced lenses that ended up not fitting and lack of quality overall. read more

I purchased Maui Jim prescription sunglasses and enjoy the clarity of vision and the comfortable fit . The Optician, Maria, is very knowledgeable, which I really appreciate. Sandra S. read more