This is a rating for marketing team. I contacted Casa through their web form online. There was no…read moreresponse from Casa at all but an immediate response from Friendship Village of Tempe. Not sure why did it happen. Does marketing team at Casa work for another non-profit CCRC at Phoenix, AZ? Hard to say, but clearly something wrong is going on at Casa. Update: I've been contacted by Casa, short time after posting this review. Added two stars for that. But another CCRC remains a mistery here.

I live independently and usually drive wherever I go but Casa provides extensive shopping and…read moremedical travel loops in the event I just want to relax and leave the driving to them. The extensive refurbishment is a first class, sophisticated and calming scheme. Although I still watch cooking shows I do find myself cooking less and less because Casa provides appealing meals in its three dining rooms.

I moved to SanDiego after my husband of 59 years passed. I didn't want to live in Florida in my…read morehome all by myself. I wanted to be near our two daughters and their families. We tried for many year's, but couldn't get them to move to Florida, so I moved to San Diego. I didn't want to burden them by moving in with either daughter, and I didn't want to be alone. So,my daughters each took me to around a dozen places for seniors. I actually cried after visiting some of them. I thought to myself, " I don't belong here". But, when we entered Belmont Sabre Springs, I had a more positive impression . Nobody sitting around with blank stares. People were conversing, laughing, doing things! The place was bright and cheery. Belmont offered a wide variety of activities which were entertaining, intellectual, exercise classes, water aerobics, and best of all, Shabbat Services! That was something not offered at any other Senior living facility we visited. Right then I knew this was the place for me. I'm glad I chose Belmont Sabre Springs because: 1 my daughters live really close 2 I have a lovely view from my apartment 3 l have met some lovely people, many friends, and two really close that I call my "sisters".! 4 I enjoy many activities ( they keep me really busy) such as: Leading our religious services and holiday festivities, painting, mah jongg, Password, Jeopardy, trivia, bingo, interesting lectures, trips to museums, lunches out, movies, Padres games, Safari Wildlife zoo, Carlsbad flower gardens, and other trips. I've become so immersed in my life here I even was voted into President of our Residents Council. 5) And very important, the staff are friendly, helpful, caring! Belmont Sabre Springs was a good choice for me. I like it here. Beryl Bosher

Living at Belmont Village has brought so much joy and purpose to my life. At 88 years old, I feel…read moreincredibly fortunate to be part of such a caring and active community. One of my favorite responsibilities is running the library. Reading has always been one of my greatest passions, and caring for the library keeps my mind active while allowing me to share that love with others. The friendships I have made here are truly priceless. I enjoy sharing meals, attending activities, and spending time with people who have become like sisters to me. I also appreciate the many opportunities to stay healthy and active. My daily exercise classes, weekly balance class, Mahjong games, Texas Hold'em, Jeopardy, and Password sessions all keep both my body and mind engaged. I especially enjoy the wonderful outings and special events, like the Belmont Village Olympics, which create so many fun memories. To end each week, I look forward to Friday evening Shabbat services lead by my dear friend, Beryl Bosher, here at Belmont Village. Gathering with this special group of Jewish women and men provides comfort, friendship, and a meaningful way to begin the Sabbath together. Belmont Village has given me much more than a place to live. It has given me purpose, friendship, opportunities to stay healthy, and countless reasons to smile. At this stage of my life, those gifts are truly priceless, and I am deeply grateful to be part of such a caring and vibrant community. With gratitude, Carol T.

I am so glad not to have ever fully moved into Atria. I signed up and was waiting for a few weeks…read morefor my furniture to arrive, so I went into my unit to prepare it. There were sugar and food crumbs in the kitchen cabinets, the microwave vents and stove were filthy with grease, there were ants in one of the toilets and the other one intermittently and randomly ran. And this was supposed to be move-in ready. I realized that I was feeling sick every time I stayed more than half an hour in the apartment, even with the sliding door open. Walking down the main hallway past the dining room, there was usually liquid or food on the floor. The garbage and recycling bins had food spilling down the front. It was just a very unclean place altogether. Then after I decided not to stay and went elsewhere, paying the required 30 days notice rent, a full year went by and then I got a collection notice in the mail for $186.00. This was without EVER hearing a peep from Atria until then. It took about five phone calls for them to actually tell me what the charge was for (one extra day apparently as I gave notice on New Year's). Karinna was kind and clearly cared about the welfare of the residents, but in every other way my experience was pretty horrifying.

I wouldn't recommend this place, there seem to be no coordination with everyone working in this…read morebldg. from kitchen to front desk and management, staff doesn't look happy, not the most friendliest staff, no system, everybody has their own rules, every staff seem to follow different policy. They change their rules depending who you talk to, we've raised our concern, to their corporate office, they change for a short period of time, and then they go back, our grandfather made some friends here that's why he didn't want to move but the service is terrible! We call for the manager and asst. manager but they're always unavailable. I hope someone would take a look at this place and reassess what's need to be change, Senior living needs a lot of patience and a system to run the this place better, most of the staff talks to residents and guests very entitled.

A member of my extended family moved in here recently, and so far, it's been a positive transition…read more Everyone has been very friendly and helpful. The place is clean and there seems to be a lot of activities available. I've eaten at their dining hall a few times, and it's pretty good. Smaller portions. You can always order more food. Note that you (family members) get free food the first week of your relatives' stay. Then you have to buy a food ticked at the front desk. It's not located in a sketchy part of Escondido, but it's also next to a busy street. Staff members seem to know everyone's name by heart.

Please check out the 3rd floor.... Every resident name plaques are sitting on the floor :/ . 7…read moredifferent shades of paint on the wall. Looks like there living in a construction site, it's extremely sad and disgusting on the 3rd floor. Total unacceptable. Wouldn't recommend.

Redwood Terrace is truly a wonderful place . Everyone their is so friendly and warm from the…read moremoment your greeted upfront. If your looking for Assisted Living, Memory Care or a Skilled Nursing for a loved one.. Put Redwood Terrace at the top of the list to tour. Chad Phillips & the Redwood clinical team will help answer your questions and put together a care plan that works. The associates their are very knowledgeable and you can tell they genuinely care for their patients, residents & families they serve. Rick T

Our family is devastated by the care--or lack of care--my 75-year-old mother received while she was…read moreat this rehabilitation facility. My mom was elderly, immunocompromised, and recovering from surgery. During her stay, she developed an infection and was clearly becoming increasingly ill. Despite her worsening condition, we felt that her decline was not taken seriously enough and that there was a lack of urgency in getting her the medical attention she needed. When her surgeon identified an infection at her post-op appointment, my mom was sent back to rehab rather than immediately being transferred to the ER. She then had to wait more than a week for a CT scan to determine what was causing the infection. During that time, we watched her health deteriorate drastically. We repeatedly witnessed how sick and weak she was becoming, and as her family, we felt helpless. She needed someone to recognize how serious her condition was and advocate for her before she became even more critically ill. My mom ultimately passed away. There are no words to describe how heartbreaking it is to know that someone you love was so sick and vulnerable, yet you felt like the urgency of her condition wasn't recognized or acted upon quickly enough. We trusted this facility to care for my mom when she was at one of the most vulnerable points in her life, and we feel that she deserved a much higher level of attention, monitoring, communication, and advocacy. She was placed in a wheel chair to receive a CT scan the morning I came to pick her up. Couldn't open her eyes, barely communicate, and the nurse said nothing to me. Just went about things like nothing was wrong with my mom. Our family will live with this loss forever. We only wish that our concerns had been taken more seriously and that more had been done when there was still time.

Look no further! This is NOT a corporate facility, it is a home and they love you and care for you…read morelike you are their family. This place literally brought my mom back to life after her broken hip at another facility. It is not fancy, it is clean, and loving, and the residents are cared for. End of life accommodations are difficult decisions to make, this place is solid. If you're not into the corporate model and spending money needlessly, go talk to Phillip. He is honest, kind, and runs a top notch facility for elderly.

This facility is so much better than the corporate environment. My father was here only a short…read moretime but he was cared for with much love and respect. I would recommend this place to anyone looking for loving care of their family.

Poway Gardens Senior Living has the kindest staff around. Their activities and parties are so fun…read moreand lively that I just hope that when I get to the memory care age I have the opportunity to call this place home. If you ever get the opportunity to tour this location totally jump on it, they are of the highest quality when recognizing your loved ones level of care needed and the layout of each home is so perfect. It is exactly the "home environment" I have been looking for in an elderly care location. Let me rave about the activities a little more!!! Scenic drives, art programs, bingo, discussion groups, and PARTIES, PARTIES, PARTIES!! They celebrate EVERYTHING and I never have to worry about my loved one feeling left out of the fun because everyone is included here!!

Two of our elderly family members moved to Sinceri Poway Gardens memory care in Spring 2023. Family…read more(non-resident) loves it here! We feel we're working together with the staff and administrators here to optimize the situation--one person is having trouble adjusting to being away from home; the other calls the Gardens home. Several hospice nurses and two garden volunteers from the community, as well as a few visitors we've met, have assured us that this is generally an excellent place, especially when compared with the range of what's "out there." My own observations are that the staff work cheerfully and are very helpful. They know the residents well, are kind, and have been communicative with us. The activities staff are terrific. Administrators are responsive and staff really engages our loved ones, encouraging them to participate in activities in their building and at the lovely organic produce gardens that supply vegetables and flowers for the care and local communities. The therapeutic gardening program brings in community volunteers and students. One of our seniors with dementia feels that the menu is somewhat repetitive. Admin arranged a meeting with the director of food services, who personally came twice to chat with our relative about it. This person doesn't like vegetables and there are healthy amounts of those given at meals--hence we have a problem for our veggie-hater. We appreciate the admin taking it seriously.

Office experience, the gym, pool, movie theater, library, staff is very helpful and very nice…read moreremembered my name, services are great. No other building in La Jolla like the Pacific Regent. Thank you, Magnolia & John Veblen

After working here for 6 months, the management team became verbally abusive, ignored labor law…read moreviolations, ignored EO violation, abused power and targeted employees for termination that had showed any comments or spoke up against the the above matters. Favored family and friend employees and temp hires above permeant staff, to the point where temp hires and family employees were not reprimanded for tardiness, unexcused absences, physical/verbal altercations of profanity, breaking dishes and throwing trays in front of patrons and residents. Many residents have made complaints, but the management team continues to place blame elsewhere, stating "That's not happening here". Do not work here, worst mangers I've ever worked for.