My key fob wouldn't work. I thought it was the fob itself, but I couldn't get anyone to take me to…read morea shop to change the battery or charge it. A technician from Titan Lock and Key arrived on time, was friendly, and did everything in his power to get me back in my vehicle. After some checking it was discovered that my car battery died. The technician was kind and tried to give me a jump. I knew that he had other calls and told him I'd be ok. I wish I had gotten his name. He was so professional and personable. I highly recommend this company.

Fast response, great service, great prices. What's not to love?! Asked them to come program a…read morespare car key fob and they ended up also replacing all my house locks for less than what the other guys wanted to just program the car key.

Locked out of your RV or camper???…read more I found myself locked out of my camper at James Island County Park campground with phone, purse, camper and car keys, and EVERYTHING locked inside. Quite a predicament to be in! I was appreciative of Billy Reid, the owner of Coastal Lock & Safe, responding in a timely manner to quickly unlock the camper door without any harm done. He lives locally and is not farmed out by some company in Chicago or elsewhere to respond. The first three companies I called operate in this fashion. They responded by telling me they would have a technician in the area contact me. Three did and all seemed sketchy and very difficult to understand. They also could not assure me they would not simply drill the lock out. I'm glad I passed on them and found Billy Reid of Coastal Lock and Safe.

My digital lock on my safe and quit working. They showed up, on time, and replaced the lock.read more

Called Seth and left a message and really didn't expect to get a call back, but to my surprise he…read morecalled me back in less than 10 minutes. I couldn't use his services, but he gave me two referrals that could. So greatly appreciate his assistance. If he helps non-customers like this, I can't imagine the fantastic service he provides his customers. Thank you, Seth.

Not sure what habit after initially responding promptly, I was ghosted the next day. I know things…read morehappen unexpectedly but a response to let me know would have been the professional thing to do.

They sell you bad equipment and the want to charge to fix their mess! If I could give no stars I…read morewould.

SO HELPFUL! SO QUICK! Anything you need they got it! Not expensive either. HIGHLY RECOMMEND…read more Saved our butts today.

We had a locked cedar chest from the 1920's that we could not find the keys. Tried several…read morelocksmiths that did not have knowledge with that type of lock or were too expensive. Kenny responded within 45 minutes and within 10 minutes he had the chest open. Kenny was courteous and professional and charged a reasonable price. Very pleased all around. Will call Budget Lock and Solutions again for future lock or key issues.

Just moved to West Ashley from Arkansas and needed to have the entire house rekeyed. Found this…read morecompany from Yelp (thanks!). Called this past Tuesday 4/4/23, spoke to a real person who was extremely polite, and set an appointment for the next day. Arrived on time, very friendly and professional, billing that I was quoted was accurate, and everything worked correctly! YEA, it's great when a plan comes together! A+++++ I would use these guys again in a minute. Thanks for reading!

Locked myself out of my vehicle. Dylan responded immediately and had me in my car in less than 30…read moreminutes! Much appreciated!!

Yes i had Dylan Turriago come an get a key made for my car he pull out the dash and broke the…read moremiddle of it to where I can't see my mileage or how much gas I got and also the plug at the bottom that tells you how to clear stuff off with something wrong with your car doesn't work and all this stuff work before the dash out so I wouldn't have him come fix nothing cuz he's trying to say that he didn't do it and I know he did now I'm stuck with no way to know how much gas I have and he won't come and fix it cuz he says he thinks he didn't break it but he did I have many witnesses to say that my car was nothing wrong with it he needs to come out and fix it like it's supposed to be was trying to give me the give he's going to give me my money back and take the key back but that wasn't going to fix my problem that he broke I have pictures too

Quoted $185 on the phone and $285 when I showed up to have my key programmed. Don't bother. Just go…read moreto the dealership.

jokes and don't listen. gave me a secondary FOB not even set for my vehicle. BLANK! They are rude…read moreand do not listen.

Above and beyond! When I spoke with Steve he told me he…read morecould be at my home in 40 min. And quoted me a price. He arrived less than 30 min later and made a new key and was able to repair an old key as well. I was ecstatuc. I highly recommend Steve Lock Shop to anyone who needs this service. BTW, the local dealer said I would have to have my car towed into the dealership for them to be able to make me a key!

The absolute worst customer service I've ever witnessed. We called him this morning to talk about…read moregetting a key cut for the car. We lost the key, so the situation is already stressful. On the phone he was thoroughly disrespectful and acted like the whole thing was an extreme inconvenience to him. In the end, we called someone else to do the job instead and called back to cancel. Steve then got mouthy, called us "stupid idiots" and at that point we were through being nice and informed Steve that his customer service was horrendous and that he lost our business because of it.... Steve decided he wasn't through and proceeded to text his final thoughts: