Called before arrival and was knowledgeable about his craft! Fixed my front door and I couldn't be happy read more

Needed 20 keys made - they literally did it while I was standing there! Great service!

Jantzen was quick to answer the phone, send a rep to fix a deadbolt and did a great job. Phillip was especially thorough.

No help at all. They are no longer Jantzen Lock Co. they are Charleston .... I won't be calling on them again.

I had to get a couple of copies of our mailbox key and Jantzen Lock & Safe had the precise blank to make it. I was surprised the total for two keys was north of $14. Nevertheless, I respect small businesses, their niches and what they mean to the community. Attentive and personal service. read more

This business is GREAT to work with! It is a family-owned business with a receptionist who has been with them for years (which says a lot). I would highly recommend Jantzen! read more

Jantzen Lock & Safe Company is a great resource for all things locks and keys. They are real professionals at their craft and do a really good job. They have fast service and are able to help you in your time of need. They are very knowledgeable and able to answer just about any question that you may have. I have been impressed every time I have come here and happy with the service. read more

Jantzen Lock & Safe - Jantzen Lock & Safe Company - Keys & Locksmiths Near Me - Charleston, South Carolina

I stopped by Jantzen in my hunt for a skeleton key or locksmith help with a furniture lock. The customer service was awful. The woman behind the counter made me feel like I was doing her dirty by coming in and inquiring. She then told me that if I didn't want my furniture ruined, someone could come out for $350 plus any extra cost that might arise. I was told by an antique dealer that it shouldn't be more than $20-$25 for someone to help with the lock. read more

We use Jantzen for our restaurant's safe troubleshooting issues when needed. Ann is always quick to respond to us and very helpful.

Step back in time and experience how business use to be. They laser cut a car key for me. Nothing fancy just classic craftmens read more

Cute place in downtown Charleston. Was like stepping back in time. High quality keys!

When I first moved to Charleston, I took a lot of walks. Once I was walking and noticed a key embedded in the sidewalk cement. Then another one. Then I realized there were a ton of keys all over the place! I couldn't believe it. Then I looked up, and realized I was in front of a locksmith. Oh, I guess it isn't that coincidental after all. Still cool, though. I got a couple of key copies made here and they were done while I waited. Excellent service and a neat store inside, like you entered another world. read more

These people are magicians- they picked a safe that we lost the key for, then disassembled the lock and rebuilt it, cut two new keys and totally solved our crisis. All in 24 hours for an incredibly reasonable price. Highly recommend. read more

Tom from Jantzen came out to our home to fix a door lock that wasn't working. He explained that, having a relatively new house, we were given "contractor grade" locks which corrode if they aren't used frequently. He fixed the lock, replaced the pins, and showed us how to spray the inside of the keyhole with WD-40 twice a year, and then insert and remove the key 10-15 times to "exercise the pins". Terrific work and customer service. read more

As Cat C. says, Anna at the desk has deplorable customer service. They wanted to charge me $175 to have one deadbolt put in an indoor closet door, post-installation. No pre-work "guesstimate" this time. They sprung a $75 "service" charge on top of labor and parts without quoting me for the charge or the labor rate up front. When I called to inquire about the charge, Anne flew off the handle immediately when I told her I disagreed with the total bill. She continued to insult me and my guest who let the locksmith in the door claiming I did not know what "good service" is and "I must not work for a living because I don't know how business works." If charging exorbitant amounts for minor jobs, not providing quotes up front, and screaming over the phone to customers is Jantzen's standard of good business, I'll take my lock needs elsewhere. The locksmith, Dan, was polite, expedient, and professional. My guest commented that she heard Anne screaming at him over the phone about the charge dispute while demanding a credit card and he seemed quite embarrassed. Its the desk jockey at Jantzen office downtown who has major issues and is incredibly rude. Plenty of other locksmiths in town. Don't use Jantzen. They aren't BBB registered either. read more

Rude! Terrible customer service. Over priced. There are many other locksmiths who are friendly and willing to accommodate schedules.

Fantastic! They had EXACTLY what I needed, exactly when I needed it. I was staying at a rental condo in Charleston and lost the spare key and key chain. Jantzen was able to match the exact key chain and make the key in less than 5 minutes while I waited. They saved me my $250 rental deposit and charged me only $3 for both the key and the chain. read more

I called Jantzen when I was locked out one morning. They couldn't have been nicer! Not only did they show up within minutes, but Eric also brought me a bottle of water because it was so hot outside. They were extremely professional, timely, and polite. I look forward to working with them in the future! read more

I made an appointment a week in advance and no one ever showed up. I waited around for 2 hours and when I finally called to see when someone would show up, they told me I fell through the cracks and I needed to reschedule. I couldn't believe no one had called me to let me know no one was coming. I went somewhere else because who has time to wait around and hope they show up. read more

Extremely professional, courteous, and timely. Couldn't have asked for better service.

Terrible service, rude owner. Came in with a broken key, asked if they could help with it, I was told they can't identify the key (calling themselves locksmiths lol), this was the most simple single side metal key, when I asked to buy a simple blank key I was rudely denied on the premise that, "we don't want people cutting keys out there". Not only that, when I left, the rude, ancient non-lady, came snooping after me in the parking lot as if I stole something from her or something. Do yourself a favor and go somewhere else for your locksmith needs, or, go there if you want to learn how to fail in business. read more

Have never used this company and never will. Almost ran off the road today after watching a company van fly out of a parking lot and across 2 lanes of traffic right in front of me. License plate P515813!!! I should have called the cops, he appeared to be either drunk or just stupid!!! Should be a little more careful when you have your company name on your vehicle!!! read more

I have a few rental properties and needed locks changed on three doors. The woman who answers the phone issues a "guesstimate" at changing 6 lock locations of $240 which is $80 over what I've paid before. When I asked what the cost was for them to just show up to compare with the other locksmith costs, her answer was, "$240 is my price." In other words: If you hire them, expect to give them carte Blanche cost-wise and they'll not be questioned about how much anything costs. I've got great plumbers and electricians, conversely, who say $70 to come out, and I'll call you when I get there and we'll figure out the most cost effective solution for you. I really appreciate problem solvers and forward thinkers. You'll get none of this here. It's my money, you'll damn well explain, in advance, your costs. read more

They installed a deadbolt on my house door. No complaints.

No stars!!!! Anne was so rude on the phone it was shocking!!! Never ever again and you can be sure I will tell everyone I know. Too bad because Eric was so nice. Call Charleston Locksmith, at least they are polite and hospitable read more

Great sales and service. Delivered the safe in the rain. Up 15 stairs and installed it. Very professional

Outrageously expensive! I have a Jantzen lock on the door of my business. The lock wasn't working, so I called Jantzen to repair it, since it was their lock. They came out and spent about 20 minutes at my location. No parts were replaced. He only needed to adjust the back plate on the lock. I was expecting the hourly rate to be similar to a plumber, electrician, etc. Nope, not even close. For 20 minutes of work, they invoiced me $126. Needless to say, I'll never use this company again. read more

I work for a real estate company and I was trying to get keys made from blanks that have our company logo on it. I tried several places, but they would only cut keys that we bought from them. I went to Jantzen Lock & Safe Company and asked if they would cut our keys for us. He said of course he would! I will never forget that he did that and I will only recommend this company from now on. Great customer service goes a long way in my book!! read more