Discount Tire was able to take us as a walk in on a Saturday and repair a flat in only an hour…read more Everyone there was very helpful and Amari was extremely hospitable. I highly recommend.

High quotes that were double than the competition at two different locations. Consistency so I…read morewill throw in 1 star

This is a hard one to write. I've been a reliable customer for years, at least well over a decade…read more And I'm sad to say Gerald's isn't what it used to be. Let me start by saying the staff is always friendly. When you walk in, those working the registers, checking you in/out, etc. are always a pleasure to work with. While I have also had a positive experience with the techs, however, their attitude is not genuine. Recently I took my car in for new tires and an alignment. Long story short they put on the new wheels but said they couldn't do an alignment without first installing new balljoints, bushings and "might as well do the whole package and add control arms even though they're fine". Bringing what would have been a $600 job to $1,4000. Balljoints are $15-30, bushing $40- but if we wanted to do the "whole package" you're looking at roughly $200 max for a job that takes 1-2 hours. So where is the extra $600 coming from? Labor, right? Nope! Turns out Gerald's is overcharging an outrageous amount for parts. The numbers weren't adding up and I told them the new tires were fine and to bring my car down. I called a friend who has a renowned shop in Charleston for a second opinion because I had a gut feeling something was wrong. It was there he confirmed Gerald's was trying to screw me over and that my balljoints were perfectly fine and while the bushings had some wear, nothing was severe and they could have done the alignment. (Their shop successfully did it by the way with no issue and no issues popped up on my car from doing so. I also heard several horror stories from cars they had received after being at Gerald's.) I was able to inspect the balljoints and bushings myself and can confirm, everything was fine. Last year (January 2025) I had taken another car in for mechanical issues which I was overcharged for as well, so this isn't a new problem Gerald's is having. I was just hoping that would be the only time and that they might have fired those men who ripped me off. Instead, it looks like this is their new culture and they're digging their heels in. Get your tires done, sure, but anything else I would actively avoid them. They're right up there with Firestone on being some of the worst shops. Take their suggestions with a grain of salt and for the love of God get a second opinion before you let them take your money. I'm very fortunate I had someone in the industry I could call, but most places will do inspections for free or at minimal cost. It's worth it. Trust me!

Great experience at the West Ashley Gerald's. Prompt Desk service, and the wait to get 4 tires…read moremounted/balanced, installed was not long at all. Especially this was the Saturday before the "Snow" arrived in Charleston. It would have been easy to not offer service due to an early closure, but it was not. 5-Star service. Cb

This location is a bit of a drive for us from Summerville, but totally worth it! The wine…read moreselections are awesome and reasonably priced. Occasionally hubby and I will find some nice Prime steak selections, hard to find and sought after coffee beans and the seasonal flannels that are fire We spend hours here and it's basically a date for us to walk through all the aisles to see what's new. The staff are always helpful and the lines can be long on some days but they move along pretty well.

We go to the Mt pleasant Costco regularly for a specific list of food items. High quality and…read moregreat prices. We have grandchildren with us frequently so large size containers are not an issue. The store is clean and well organized. Recently purchased a set of 4 Michelin tires and had them installed. A fair price and no issues. we buy our gas there whenever in the area.

Spoke with Ali on phone, said "come on down". Took me right in. Fast, excellent service at a…read moreamazing price!! Highly recommend! I'll be going back for all my mount and balance. Thx Ali

Ali came to the rescue when I was stranded in Charleston with a bent rim, flat tire and taking care…read moreof my grandkids. He told me to come in right away. It couldn't be fixed but he found an alternate rim and I was back on the road and able to get home and not have to miss work. My grandkids were so impressed with how he helped me that my grandson said "We have to give Super Bowl tickets to Ali". They have not forgotten the experience and neither have I. Ali went above and beyond and I will forever be grateful and he made a wonderful impression on two young kids. Thank you, Ali. I truly appreciate how you helped me that day.

Recently purchased an older vehicle and brought it in for an oil change and inspection. They…read morecompleted the work quickly and were honest about the current state of the car and work that needed to be completed. Glad to have a business like this close to home.

I called Ottohaus on Wednesday and Colin was able to get me in the very next day--grateful there…read morewas a cancellation! I dropped my car off and Chris later called to explain the issue in detail. The entire team was kind, courteous, and knowledgeable. Their customer service is top-notch, and the shop itself has a clean, upscale aesthetic that makes you feel confident your car is in good hands. Highly recommend Ottohaus for anyone looking for quality work and a professional experience!

Usually I go to Jiffy Lube for oil changes. It's quick, easy, and no-frills. For some reason I…read moredecided to try Firestone this time and figured booking an appointment would make it even easier. I showed up on time, checked in, and asked how long it would be. They told me forty-five minutes, which already seemed excessive, but since I was there I waited. After an hour I asked for an update and was told they didn't have the right filter for my car and needed to go buy one before they could even start. No one had mentioned this during the full hour I was sitting there. I said never mind and asked for my keys, and then they couldn't find them. Apparently the technician had taken my keys with him to get gas. Eventually they returned them and I left. I drove straight to Jiffy Lube and ten minutes later my oil change was done. Zero out of ten. I would never go back to Firestone.

Had an emergency flat tire they immediately got me in first thing in the morning so I could head…read moreoff to work amazing people great staff great service highly recommend

Was left stranded with a flat tire with no assistant after being told they'd help me. Poor…read morecommunication. Didn't even have the decency to tell me they weren't coming and to get someone else. Blocked their own blessing seeing as how I was so greatful to find someone on such short notice that I was willing to tip big time for the trouble!

Had a slow leak in one of my tires that no place could find. It was getting frustrating putting…read moreair in every few days. Brett at Midas on Sam Rittenberg had them recheck it till they found a tiny puncture. I like this place because no matter how big or small the work they're thorough

Hay tire is always reliable and kind. They helped me fix my seatbelt in 10 minutes and I know the…read moredealership would have charged me a fortune. My family has used them for years and the have always been very competent at a reasonable price.

I have used Hay Tire Charleston location for years and have always been satisfied BUT today things…read morechanged. I made a 9am appointment for just a tire rotation and balance. I dropped it off at 8:35am and was told they close at 1 on Saturdays and should receive a call before 1 to pick car up. At 11:30 I assumed the car was finished and they forgot to call so I just head down to pick it up I arrived and was told they never got to my car. No sorry how can we make this up just a " we ran out of tome". Why was I given an appointment for 9 am if they couldn't do a simple task. I have 3 cars that they replace tires on. I do not feel like a valued customer

I don't recommend the store whatsoever to anybody we bought stairs on-line electric stairs for a…read morejeep gladiator the same kind of stairs that the store carries. I sent my husband in to get them installed. The Guy said it'll be $250 to install them then he told my husband that they wouldn't install them because, he didn't buy them through their store. When I called another store in Georgia, South Carolina, I was told yeah we will install those. So that makes me come to believe that the reason they're not installing the stairs is because my husband went in there and my husband is Mexican. I called them up. They told me that it was policy that if the parts weren't bought through their store, they would not install them. I asked them where I could find this policy online. They couldn't refer me anywhere so that way I could see this policy and read it instead I was told we're not gonna do this with you. It's policy we're not installing them and they hung the phone up mind you I've gone into the store. I've spent over $8000 in this store and parts for my other jeep because we own three of them, I will never again buy anything at the store. I will never recommend them to anybody. I asked who I could make a complaint about this too, and got no response on that also. The person I spoke to on the phone newbie by name because I've done business in there before never again totally disgusted with this location. I can't even have services done in my hometown at this location. Sad I have to drive to another state to get services done if I choose to use total off-road, and more, which I will not.

Everything! I was having trouble starting my car periodically and wondered if the starter was going…read morebad. Everytime they started it, the car started right up! LoL. Murphy's Law...

Gerald's on Rivers is consistently excellent. Friendly, respectful, and extremely competent staff…read morewho actually take the time to diagnose issues properly. No upselling, always attentive, just honest work and clear communication. I drive out of my way to come here because I trust them, and every visit reinforces that decision.