I bought a purse advertised as leather from the official online store. After a couple of years the…read morefake leather vinyl has peeled. Don't trust them.

If you can believe it, I had never been to anything beyond a Disney outlet…read more Outlets are strange things to me. They're in the middle of nowhere and their prices are simply less because of this fact? Hm. With this outlet the service was not good. Very hands off, slightly bored. They had some fantastic prices and gorgeous pieces, but I I always worry about the quality, since as the old adage goes, you get what you pay for. I think had I fallen in love with anything I would have purchased, but the only item that caught my eye was a neon pink purse. And lets face it. Even being me, how often would I use such awesome? 4 stars. Wouldn't schedule going there, but if you're in the area and you've checked all the consignment shops for actual quality, yea, sure. You should drop by :D

I took some pillows in to be stuffed and they did a great job and had it done the very next day. I…read moream very pleased with the job. I highly recommend this place. And his prices are very fair.

Outstanding craftsmanship!! My wife and I were looking to get our patio chairs refinished and the…read morecushions reupholstered. A friend of ours referred us to Banning and we were not disappointed. Dave and his wife, who were extremely pleasant and knowledgeable, recommended which fabric would be best suited for our needs and gave us a very fair quote. Once the fabric came in, the job was completed within a day. They were perfect and looked brand new!! Thank you Dave! (Also I'd like to give a shoutout to Menacho Refinishing in Mountain View for their outstanding work on our chairs. See review)

I stopped into Coach just to browse, but the experience turned into one of the best customer…read moreservice interactions I've had. The team was incredibly friendly and welcoming from the moment I walked in. Aaron, in particular, stood out--he was attentive, engaging, and genuinely helpful. We laughed, chatted, and he made the whole experience feel relaxed and personal. I ended up purchasing a little something, but honestly, I'm more inclined to return because of the amazing people there. I truly enjoy supporting businesses where the team makes you feel valued and appreciated.

It was a busy Sunday and Mother's Day, so it was clear there would be a line to enter the store…read more(Gilroy CA). However, the individual managing the entrance appeared to be confused about the flow of customers leaving and entering. I politely explained that three customers had exited and that three customers should therefore be allowed in. Instead of paying attention to the customers leaving, she questioned my statement and said she had not seen anyone exit. It was apparent that she simply was not monitoring the flow closely. The interaction and her attitude did not sit well with me. I shared this with my 4 friends who were already in the store to make purchases. The experience left all of us disappointed and walked out empty handed. Because of this interaction, it will likely be quite a while before I choose to return to your store. If the was an option ZERO stars this would be the case.

Wes did a length adjustments to my German Leaderhosen suspenders. He matched the leather color,…read morefelt fluted backing and correct length so they fit. The price for material and labor is exactly what I anticipated and was reasonable for the amount of work required. additionally he put new rubber heals on my Bally leather shoes.

I've had a number of soles replace here and they've always turned out great! It's a lost art and we…read moreappreciate the service we get. Prices sometimes feel a little steep, but over all i realize that the quality is great so always worth it.

We love Lapels personalized service plus their home pick up and delivery. Anita is always very…read moreresponsive and nice to us while running her business. We really appreciate having such a dependable and exceptional dry cleaning service in town.

I've been a customer here for some time and have generally had good experiences, which is why this…read morewas so disappointing. I recently brought in a few items, and when I picked them up, one sweater honestly did not seem like it had been cleaned at all -- it still smelled dirty and had stains on it. I called on January 13 at around 12:40 pm, not to demand a refund or a redo, but simply to let them know so they could be more careful in the future. The person who answered the phone handled it very poorly. Instead of listening, she started counting how many times I've been there and pointing out that I'm a "long-term customer," as if that determined whether my feedback mattered. She then offered to re-clean the sweater, but I had already said that wasn't what I was looking for -- I just wanted to share feedback so it wouldn't happen again. The conversation felt dismissive and oddly defensive, and it made me feel like my concern wasn't taken seriously. For a business that depends on repeat customers, the way feedback is received matters just as much as the service itself. Unfortunately, this experience showed a lack of professionalism and basic customer care.

Tony is a Pro, In no time he matches the leather to the exactly color and gave us a quote "very…read morefair price" (the best price) per the job. We are very happy with the job done by Tony and his crew. Don't look more Tony is the man!.

I picked this place because I live very nearby and I thought it was a good idea to support people…read morein the community. Standard unprofessional behavior, saying it would take him a week but repeatedly pushed it back until months had passed. I'm guessing he forgot the actual scope of work I requested him to do. Which was stitching in tubeing and hard stitching buckles for the webbing too cinch through. Instead what I got back is seat covers with erratic placement, pretty poor stitching consistency, never stitched in the buckles and charged me $200 for what is I'm guessing under 40 minutes of work. Not impressed at all, Tony has effectively helped me realize that the Craftsman is dead and or dying. You have no pride in your work because you shouldn't.

Beautiful leather purses and other goods at prices way below any of the "designer bags" that people…read morego crazy over. if you're into to quality, not "name brands" I suggest you check this out. You can speak to the people who made the items and could see the pride they have in their work. 5 stars for sure

I have been a customer of Roche Leather for more than 20 years and still have most of the bags I…read morehave purchased from Arts Festivals. They wear forever! The piping, which is the weakest link, can be repaired at a small cost, by sending it back to the company. There is no time limit. The bags are very distinctive and every time I carry one, someone remarks on its beauty. Well worth the price!

He threw my shoes away!!!! Never called me that they were ready. He blamed me for not calling him…read more He made it seem it was my fault he threw them. Very disappointing

The upper was coming apart from the sole on my Doc Martens, and Jorge fixed them up perfectly.read more