I got burned out on Coach bags about 10 years ago and told myself I'd never buy another one. That…read morechanged a month ago when I bought a tiny bag at the outlet in Carmel, but I thought it was a one off. I was greeted and asked if I needed help right away. A second salesperson steered me toward the new small wallets they just got in, which were very cute. I was interested in looking at a certain brown suede bag that's quite popular right now, but they didn't have it in stock. A third salesperson tried to steer me toward the same style in regular leather, but I knew I wasn't interested. In the end I bought a small chenille handbag I fell in love with and a black glazed card case with a tiny cherries charm on it that sort of matches the bag. Their bags have changed a lot in the last 10 years and I admit I really like them again. I only gave the shop three stars because it bothered me having so many salespeople trying to help me and the third one was sort of aggressive. They would do better having one customer = one salesperson.

It was a busy Sunday and Mother's Day, so it was clear there would be a line to enter the store…read more(Gilroy CA). However, the individual managing the entrance appeared to be confused about the flow of customers leaving and entering. I politely explained that three customers had exited and that three customers should therefore be allowed in. Instead of paying attention to the customers leaving, she questioned my statement and said she had not seen anyone exit. It was apparent that she simply was not monitoring the flow closely. The interaction and her attitude did not sit well with me. I shared this with my 4 friends who were already in the store to make purchases. The experience left all of us disappointed and walked out empty handed. Because of this interaction, it will likely be quite a while before I choose to return to your store. If the was an option ZERO stars this would be the case.

This store, as a part of the Gilroy Premium Outlets, is three to four times the size of the one…read morethat I favor at the Citadel Outlet in Commerce. Because of it's larger size, the selection of clothing here is outstanding. They had both clothes for the summer season as well as for the upcoming fall season on sale in August.

We came here during Black Friday. Great variety of selections for a small location. A nice clean…read morestore with everything organized. I bought a pair of sneakers. Leaving the store feeling happy!

Do not go to this store unless you want to be treated rudely!!!! The salesman/guard did not want…read morecustomers to try on items.... So pathetic and lazy. He doesn't know how to deal with customers. I was going to spend thousands of dollars for Christmas gifts but drop everything since I did not appreciate the way this salesman spoke to me. He needs to be trained if he wants to continue his career... but then again Lacoste only afford to hire not so professional customer representatives. Further more I will try to reach out with the corporate representatives in order to deal with this matter.

The Eddie Bauer outlet was closed because of a power outage. I could not even exchange my shirt for…read morea different size. Pretty Bad!

The staff( 1/29/23 around 2:35pm PT)girl with colored hair and a guy ) was super rude and ignorant…read moreat Gilroy Premium Outlet. I went to return my jacket which had white feathers coming out. I have attached Eddie Bauer warranty where it clearly states that product can be exchanged due to defect. The Staff at Gilroy Premium outlet location were denying as normal wear and tear use. It was clearly defective product where feathers were coming out. My wife and I bought similar jackets together and only mine started doing this. After back and forth, I was able to get a refund. Unfortunately, I will not purchase Eddie Bauer anymore due to this experience. the staff should have had courtesy to politely deny it but started we don't do that.

The man in shop was very knowledgeable and friendly. This shoe shop installed vibram very well on 2…read morepairs of expensive boots. The turnaround time was lightning fast, only about a day. I highly recommend this business

Downer Square Shoe & Luggage shop is one the best shoe repair shops in all of Santa Clara County…read more Staff is patient with you while you explained the issue with your shoes. After explaining the problem the staff will examine your shoes and give you accurate advice on what the problem is and how much it will cost.

I'm a loyal customer at this store, but they accused my relative of stealing a blanket, stating…read morethat they caught it on camera. They chased after us when we exited the store to confront us. Walk of shame when they realized it was OUR babies blanket. Very unprofessional and dumb accusations. I usually purchase at this store and this type of behavior will keep me far from ever entering your store. What a joke, you caught what on camera? nmms

This place is a standup, pristine establishment. I called an hour ahead of time to check…read moreavailability on three different color suits. Because I am borderline big n tall, and several other stores are out of stock on EVERYTHING, it posed very difficult to find a decent, last minute, suit. Alex assisted me over the phone and knew, off the top of his head, what sizes and color suits he had in stock. Wow! Holy shit. I was expecting to be on hold for at least 10 minutes, but not this time.. He pulled three suits from his sales floor and had them hung up behind the register when I arrived an hour later. Alex assisted me and another customer, simultaneously, and I was able try on the dark blue which fit perfectly. The whole transaction took less than 15 minutes; and because of Alex, I'm relieved of the last minute stress this suit-shopping has caused. Thank you Alex. I wish retail stores would employ more hustlers like you.

So good that my boss even asked where I got my suit! Amazing quality, super helpful staff in…read morehelping me understand options, fabrics, styles. Highly recommend!

I had an amazing experience here from start to finish. The shop was spotless and very welcoming,…read morewhich immediately set a great tone. They even offered me a refreshment while I was there, which was a really nice touch. What stood out the most was how detailed and knowledgeable they were. They took the time to walk me through different fabric options, explained what would work best, and gave thoughtful suggestions based on my skin tone and the occasion. I never felt rushed, they were attentive, professional, and genuinely cared about getting everything just right. On top of that, they made the whole process enjoyable by giving helpful compliments and honest advice, which made a big difference since it was my first time at a tailor shop. Overall, it was a smooth, comfortable, and high-quality experience. Everything felt very personalized and well thought out. Easily a 10/10! I'd definitely recommend them to anyone looking for great service and attention to detail. I am very happy with the service they have provided me and will come again. Thank You Fino.

Decided to check out this location on Mother's Day. I usually go to the one on San Carlos St. This…read moreone is smaller and absolutely packed with clothes, shoes, and bags. The young woman at the front counter was friendly and helpful. A large Kate Spade bag on the wall behind her caught my eye and she took it down and handed it to me. It was in excellent condition and extremely reasonably priced. Also, it had no odor whatsoever, which is important to me. Readers, I bought the bag.

Brought in several summer dresses from high-end European designers, all in excellent condition…read more Despite the store's promotion as a place to consign quality designer items for cash, nothing was accepted. The staff seemed to favor items catering to a more casual, fast-fashion aesthetic, baggy jeans and basic athleisure, rather than true designer pieces. If Lululemon is featured as the highlight at the entrance, that says it all. The process was also extremely inefficient. The customer ahead of me waited over an hour only to be offered a laughable payout. If you're looking to sell real designer fashion, skip this place. You'll save time and likely earn more by consigning online.