Had a wonderful experience at Jared. I was helped by Melissa. She was very professional, nice and helpful. I brought in a diamond that I wanted to be set in a yellow gold setting as a gift for my wife. Melissa showed me a few style and I found one that was perfect. The price was perfect for the stones included and the style. I had lab created pave stones and my center stone that I purchased was lab created as well. Everything went smooth and it took about 3 weeks to get everything set and sized. The final result is stellar and pictures don't do it justice. I highly recommend Jared. read more

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The staff is AMAZING and very helpful. I have been coming to this location for a couple years now and I recently had a mishap with my two necklaces. They were so tangled together in the biggest knot you can imagine. The chains on the necklaces are very small and after working on them for two hours, I couldn't take it anymore. I brought them in for some help and Simin and Veronica were so patient and kind; they worked diligently and they finally unraveled my two necklaces and I couldn't be any happier!! I will always be a customer to Jared's. Beautiful jewelry and even better staff! read more

Jared Vault - Jewelry Near Me - Gilroy, California

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Do not buy anything from this company! A sham. I returned an item and asked for a refund. I was told it will take 20 days to receive a check via mail. This was back in Feb 2024. It's already June and no refund. Ridiculous! read more

Please don't purchase anything At Jared's jewelry I receivable pair of earrings for my birthday I did not get to wear them cause they where broken Drove to the vault and they told me two weeks for repair Then they called back and said Another month Cause they don't have Parts read more

I was having so much trouble finding a band to sit flush against my engagement ring that I was about to give up hope. After having several nightmarish experiences with Zales in Salinas I thought I would never go to another big chain jewelry store again. But then I went to Jared! Melissa is the sweetest, most genuine person. It didn't feel like she was trying to sell me, it felt like she was trying to help. She showed me all my different options and then accidentally, magically stumbled upon the perfect band. She is an absolute pleasure to work with. I had to send my ring and band out together to be sized appropriately. Unlike Zales, the rings BOTH came back in LESS THAN two weeks AND they were both the right size! I would recommend this store to anyone, especially Melissa. Thank you so much! read more

Jared Vault - Jewelry Near Me - Gilroy, California

My boyfriend and I came to Jared, on the hunt for an engagement ring. Melissa was the one who helped us and we were so happy with how she treated us. She's SO kind, patient, and knowledgeable. If you come to this Jared ask for Melissa, she's the brightest gem in the store! read more

No reviews? Well, I'll be the first then. This is an odd location. They have plenty of selection of diamonds and jewelry, but be prepared for the Miami Vice kid salesman. Yup, you heard me right. Was looking for a ring and the one of the salesman came up to me. Looked like some dude who was trying out for the 80's Miami Vice TV show. Only problem is that he's underage and wearing a suit a size too big. He wouldn't leave us alone despite me telling him three times we are just browsing. Come on dude, give me a little space. Besides that, it was a nice little spot and the prices seemed reasonable. Just wish that I could enjoy looking without some dude breathing down my neck. read more

I purchased my wedding ring at Jared's almost four years ago. Even though I try to take good care of it the little diamonds keep falling off. I brought my ring again for the third time for repair and I was told for the first time that I had to bring it in every six months for an inspection otherwise I had to pay to replace the diamonds regardless if I had purchased the warranty. The lady was nice and provided great service, it was just a shocker for us, we were never told before that we had to bring in the ring every six months. We didn't have to pay for the diamonds the last two times we brought it in... read more

DO NOT SHOP HERE OR BUY ANYTHING HERE!!!!! SOS! Read ENTIRE post please! Okay so this is going to be a long one, and after the first thing that had happened to us, I wasn't going to write a review I was just gonna move on and go on with it, BUT after learning what this place and its staff did to my boyfriend/ soon to be future fiancé, NEVER WILL WE STEP FOOT IN THIS PLACE!!! Okay so rewind to sometime beginning in Aug, my boy friend and I went in "just looking" to this store and we were just trying to get a fill for our taste on an engagement ring since we still haven't at that time found something we BOTH liked. The sales lady JULIE helped us. Yes she was very nice and she took our time told us to sit down and stuff. Before my boy friend sat down, as I was already being shown a style by Julie, he said and painted to a ring and told Julie to show him that one. So she did and he walked over and showed it to me and that moment was the moment I knew I was looking at the ring that was going to be on my finger for life. We BOTH loved it. So JULIE sat us down showing us different sized diamonds to complete the ring since it was just the bands. We explain we only liked princess cut so she was showing us loose diamonds that ALL were on sale and clearance, that day is was whatever the diamond was on sale for plus they were running 10% off that mind you. So be my witness and I would love for the staff to bring up their surveillance cameras of this visit and the next one I will explain further on, anywho she was showing us princess cut loose diamonds starting at 1.5 carats, a 1.73 and even up to 2 CARAT. Placing the diamond in the bands telling us ALL of those sizes would work and she gave us prices of everything with the sale price and extra discount. Still was high but, Anywho we were "just looking" he made a wish list and he took some pics and we left. On aug 30th we went back to this horrible store because my boyfriend found out that this place price matches and on their website was band set we had looked at before on even more discount and he found out this location only had two sets left in CA. So he was like I HAVE to get them. We went back, showed JULIE once again the online pic of the sale she said she had to make some calls which was weird because they said they price match guarantee and it was from their very own website but whatever so finally she said yes she will sale us the bands at the price. Mind it was 1500 off. So then my boy friend had seen due to the weekend the clearance sale went from the 10% off it was last time to now 15% because of Labor Day and he was like alright now since I have the discount off the bands and now it's 15% walk me though the diamonds again. So JULIE once again walked him through the 1.5 carat, 1.73 and even the 2 carat prices but something wasn't adding up everything was still about the same proce as last time about $200-300 off when there should have been at least $1500 off the entire price since the discount off the bands. We had also noticed that clearance price stickers were removed off the same diamonds we looked at last time and things were not adding up we tried to explain that to JULIE but she was saying no no this is what it is and we felt like she was just pulling our chain and trying to screw us over. So my boyfriend was about to lose his shit so he got up and was like just give let me buy the bands and I'm walking. So we did that. Mind you after that I wasn't going to say anything or write a review until what we just recently discovered..... WE WERE LIED TO JULIE!!!!! She said and feel free to look back and any of the cameras or better yet our wish list and see what diamond she was putting in my bands up to a 2 CARAT?! My boyfriend waited a few months and went to complete my ring at a diamond show at a very prestigious local jeweler where the jeweler was on site to place and set the diamond and size it, to have it all done in one day once the diamond was picked. However for my poor boyfriend that wasn't the case.... the jeweler, explained for my bands a .70 carat maybe lucky a 1 carat diamond WOULD ONLY FIT!!!!!!!!!!!!!!!!!!! What the HELL JULIE?!!!!!!!! So now guess what?! My boy friend and this company had to come up with a new plan and my ring had to be shipped out and COMPLETELY RECONSTRUCTED for whatever size of diamond he picked to fit!!!!!! thanks a lot JULIE!!! JULIE because of either you're incompetence and lack of education in the field of work your in or you're either a BIG FAT ASS LAIR and thirsty for a sale my boy friend didn't get his ring back and didn't get to propose on a trip we went on like he wanted to. So it gets better after I found this out I called your store and asked and figured out who helped us which was JULIE, and I asked OK what's her position there and whoever is reading this you will never believe what her position is!!! She is the damn STORE MANAGER!! read more

Jared Vault - Jewelry Near Me - Gilroy, California

The gal (Melissa) I think was her name really knows her stuff! She was so helpful and she helped my fiance and I pick out the perfect engagement ring! Thanks!! read more

Melissa was awesome, she was genuinely interested in what I was looking for. She was patient, showing us different options while keeping budget in mind. Overall providing great customer service, with no high pressure! We will come back to buy the rings with her. read more

My fiancé went in to have her ring cleaned and they're handing her a receipt that shows how much I paid for the ring. Totally sucks. Unprofessional and they shouldn't be sharing that information. Called the manager to complain and all she did was make excuses and throw coworker under the bus with the standard oh well it wasn't me who did it. Lost my business. read more

I seldom shop in the stores due to my work, but I always shop online. I was surprised on how helpful the ladies are at the Jared Vault in Gilroy. And yes, they sell a lot of beautiful jewelries with great discount. Oh my, I opened and credit card and I'm scared I'm gonna keep using it. Well, it's an investment. I love all that I purchased so far. read more

Simin was so helpful and kept me updated on the status of my mother's ring repair. They did a wonderful job on my 75 year ring. The staff is always very friendly and helpful. read more

Thank you to the kind female associate overseeing the Pandora section this evening (12/30/17). She was very patient with me, provided wonderful customer service, and best of all, I came home with a bunch of Pandora goodies on my birthday tonight! read more

I love a good deal just like anyone else but it is important to me when buying jewelry that the customer service is stellar. That's what you get here, knowledgeable staff who are attentive and will find you just what you are looking for. I got a gorgeous ring for Mother's Day with my daughter's birthstone and I left so happy. Definitely happy I "went to Jared". read more

My husband and I had such a wonderful experience! I'm sorry my spelling of her name, "Simmi" was so patience and understanding. I am not a jewelry person at all, but she made some great suggestion in our price range. I never felt rushed and never felt inadequate of my no knowledge of jewelry. She made us feel very comfortable and will return again for those keepsakes. The store itself felt intimidating, but Ms. Simmi put us right at ease. I was so afraid of walking in and thinking it would be beyond my means. But again, Simmi was a pleasure! Great sale prices on most items too. Thank you for making this a great experience for a very special gift for our daughter's gradutaion. read more

The staff here were so helpful and patient. Doug and Simmi gave excellent customer service and provided us the best deals on jewelry. 100% recommend this store! read more

What a great find !!!! Dario was wonderful and helped with our Rolex selection. Prices are fantastic !! I will be going back for my Christmas gift ;) read more

First off, Melissa was great. She is very friendly and does seem to know her stuff. She was able to price match an online deal at the store. Unfortunately, the lab experts are not the so called experts they claim. The ring (men wedding band #120289400) was sent off for resizing (from 10 to 11.5). When we received the ring back, the work done to it was horrible, you could see the grooves and where the welding was done, also it was bent. A manager did not want to take ownership and claimed I should be happy I received a great price on the ring. I was very upset and told her what I paid had nothing to do with the poor quality of their lab. I wanted a quality product which they were not providing. After further discussion, she agreed to send the ring back to the lab. We received it a week later... did the 1.5 hour drive to pick it up (again) only to find out the ring was also resized to 11 (much smaller than what we originally requested). Melissa wanted to send it off to the lab again for resizing; however, this would be the 3rd time sending it off. I requested a refund and Melissa told me to come back the next day, I told her I would not be doing the long drive again, I had previously expressed to her and the manager I would be returning the ring immediately if there was anything wrong with it. At the end of the day, Melissa gave me the refund. I am very disappointed with the quality of the lab they use. I would expect them to take pride of their work and do a thorough job, which as we could tell, that did not happen. I wish I would have taken pictures of how bad the ring looked, but with how upset I was, I did not think about it until after leaving the store. I gave it 2 stars because I think Melissa was great at helping up select the ring, I am just upset the lab could not get their act together to provide a quality service. Now we are back to searching for the 'perfect' ring for him... read more

We had an over all great experience here. Doug was very knowledgeable, not pushy at all. He's been in the business for a long time and it shows in his professionalism compared to the far too young salesmen we encountered in the other outlet stores. In fact, we visited all the jewelry stores in the center, and were most comfortable here by far. We highly recommend this store, and specifically Doug. read more

Sales rep comes to the door at 9:58am and tells me to come back at 10 bc ive been waiting at the door tonreturn something. I can see that she sees me standing here. It's past 10:11am. This is just terrible service. Running late as well. About to knock on the glass window. read more

I usually hate leaving bad reviews, but I'm fed up with this place, yes one of the managers was finally able to find me a matching enhancer to go with my wedding ring and it was a plus that they were able to split the enhancer so it looked like two separate rings, my husband requested that two diamonds be added to my wedding ring so all diamonds would be equal and aligned. I was told to size up with my ring and I was not comfy with the fitting (way too big) so we decided instead of a whole size up just to do a half size up since there would be so much metal on my finger, anyway later that day hubby gets a call to confirm ring size. Two weeks later I go to pick up and the enhancer is not split and has what looks like metal weights or something on the ring, most likely to keep the actual wedding ring from moving, I'm told it's beautiful and when I saw this I was so upset and said this is not even what I picked, I asked for the enhancer to be split into two rings, and this lady literally tried to talk me into keeping it by saying splitting the enhancer would make the rings move and sometimes the diamonds would show, and I said well I don't like it, she begins to say just try it on and maybe you'll change your mind, again I said it was ugly with those weight things and it needed to be sent back, on top of it the added diamonds never got done either and I was charged, I was told I can get refunded for that or pick something worth that value, which I picked something, again she was just trying to rush me to buy and then I decided I didn't want what she was picking and talked to another associate who helped me pick something I loved, anyway she wanted me to take my ring with me and it was huge on me, I told her there was no way I could take this ring home, I would lose it by the end of the day, she said okay we can keep it in the safe. Two weeks later I go back to get my ring only to find out that it is completely huge and does not fit me one bit, it was the wrong size and the girl who helped me goes on to try and say that when I walked away my husband said to make it that size I told her my husband knows me better than that and definitely would not have told you that size,her and the other manager were trying to figure out why it wasn't sized right I was already so frustrated I didn't even bother to start an argument and tell her that she doesn't pay attention to the customer on what they are ordering specifically, she is too much in a rush to make a sale, I ended up going almost to full sizes smaller than what my ring was and I'm hoping that in a couple more days I get back my ring and it looks nice, I feel that my ring is losing value by just being cut and resized cut and resized it's very frustrating. so my advice to the Jared employees listen to the customer on what they're ordering instead of just trying to fidangle a sale, or do things on how you would like it to be done. I've always had a great experience here but, I don't like when people don't pay attention to detail. read more

Doug the manager and all his staff are the best. They provide a good customer service, they know their products well and they will even tell you what are the good deals. read more

Nice people good prices, they were very helpful for our wedding rings and we will go back in the future

I should have gone to this jewelry store first. I previously went to a different one hoping they could fix a pin on my watch and size up another one l had just purchased there, but they were unable to do so. Instead they referred us to Jared, where Doug turned out to be more than helpful. He was also very well informed and even offered better prices for the same items l had. I will definitely be coming back here in the future to purchase more jewelry. read more

Best place to find any piece of jewelry you could ask for from diamonds to rolex to all different types of gem stones it's one of the cleanest and brightest stores iv walked into all workers are sweet and know there stuff manager makes sure his store is in top shape always have amazing deals and willing to meet anyone standard highly recommend read more

I can see why the Carmel store closed. Service is very slow. I drove an hour to find the Gilroy store understaffed and ran out of time waiting in a Long cue of people looking at their cell phones. When I came back after lunch, there was still a long wait to get any attention. I would recommend going somewhere else! read more

Ok this is my second review for this establishment. We went early this year for some items and was so impressed we decided to come back again. Not only did we again receive such great customer service but the staff even remembered us from almost 6 months ago! They really treated us like long lost friends. In fact I noticed that they treated all their customers with a great deal of respect and appreciation. This place really thrives on great customer service which is why I much rather spend my money here opposed to the other nearby jewelry stores. On top of them being so patient with us they also have the best deals!!! They really work with you. As a side note I like how they don't argue over customers. We started with one guy helping us then another associate assisted us while a third help tie the whole transaction together. You can tell they all enjoy working together and are respectful of each other. Not all places are like this and customers can sense it. It has now become a annual tradition to make the long drive to this location because of how the staff treats us and our over great shopping experience!!!! Truly the best jewelry shopping experience I ever had!! read more

When I was in California and stop by the jewelry store, was quite pleased with the help, the quality and the price. Bought a beautiful ring in my opinion well worth the money read more

the WORST customer service!!!!...called looking for a Rolex. Woman answers the phone and says she has rolex from $7K to $11K. I asked her if she could tell me the model numbers since i had guests from Asia wanting to buy a few and she said NO. I had to bring them in. That the watches were in a safe or vault. I asked to speak to the manager who would know the inventory and she said NO. Manager was not available. I asked to speak to the assistant and manager and she said NO, not available. WOW. Really? She hardly spoke English and had the worst tone in her voice. I felt I was interrupting her meal. If you cant find customer oriented employees, close your doors....you are doomed. read more

Jared was a terriable experience I usally don't write reviews but I had to with this one... so I wanted to get my gf a ring for her b-day purchase the ring waited two weeks to get it... finally got it she had it a week and the pearl falls off... had to drive all the way back there I live 45 min away to send it back to get it fixed waited another two weeks then drove back agian only for them to tell me that there was several diamonds missing so now I ask to return it the guy tells me I can't because it's past the 30 days... she only wore the ring for a week finally I had to call costumer service and talk to someone higher up..... never shop here never purchase from here their rings are rigged and the people there lie and are terriable read more