We had reservations for 7:15, on valentines day. We ordered the set menu, with the guy in the suit. 5 minutes go by our waiter comes and asked if we would like to order drinks, we ordered 2 drinks. All the food came out at once promptly, the drinks came out 10 minutes into dinner. The table is very small and really no space on the table to enjoy the food without feeling cramped. The meats were cooked well, most of the apps were mediocre, we finished our main meal around 8 and flagged several servers to ask for dessert.
We finally got our server to come by at 8:20. He said he would let us choose, and left the menu with us, we also asked for to go boxes. We made our decision quite quickly and tried to flag him down but he was avoiding us. The first girl, we told were ready, we waited some more but she never came back. At this point its 9:00pm our original waiter finally comes and said what can i get for you, we put in our order, tell him we have been waiting for over 40mins can you please get us our dessert / to go containers / the bill. He said sure. Another 20minutes go by, we have received nothing we flagged down another waiter she said yes let me get your to go containers at least, she comes back promptly, and with our dessert. After we finish eating, our waiter never came back, we had to flag down the guy in the suit tells him we've been waiting for almost over an hour to get basic dessert/ to go containers and the bill - no acknowledgment or apologies he said let me get the bill for you. Comes back we see that we were charged for the dessert even though it's part of the valentine's set menu, he goes let me fix that.
Our original waiter never comes by, suit guy doesn't address the lack of staff and terrible service even though we explained it to him. Couldn't even comp our drinks.
While we were waiting we saw other guests get up to flag down other waiters and said we've been seated for 20minutes and no one has come by yet. And another couple, seated the same time as us, didn't even get their food and we have already finished eating.
What a terrible experience. read more