I really wished I would've received the 5 star treatment that everyone else raved about, but me, hubby and MIL were treated horribly, and my polish is already chipping 2 days later. And they made me late for my baby shower on top of everything.
Called ahead of time to make sure they could take us and asked on the phone, when we first arrived and while they were doing the mani pedis if we would be done w polish dried by 340. Everyone said yes, kept saying yes, even until 335 when they hadnt even started my polish on gel manicure and I had to be the one to say no thanks, I really have to leave at the time I said.
Got there at 225, asked again, yes, they said, you'll be out on time. Waited up front for 15 minutes even though we had an appt. Were moved to the chairs, they started on hubby immediately and MIL and I waited another 15 minutes. It's close to 3 at this point. They start on our pedis, finish at 320. I said, you know, I dont think we have time to do my manicure, I dont think I want that, no thanks. They reassured me, it will be done and dry by 340. They then left and came by 5 minutes later. Tech started the mani leisurely while chatting, kept stopping to talk to other techs. Shaped my nails, did my cuticles, and now it's a few minutes before 335, not a single coat of polish on my nails. I said, it's not possible for you to be done by 340, SHE STILL SAID YES... I'm shaking my head. Everyone I spoke to the entire time lied to us and I'm not sure why. No apology, nothing. Meanwhile, they are doing my MIL's mani at the pedi chair, uncomfortably and rushed.
I get to the counter, they want me to pay for a mani pedi, said I refused polish. I said i'm not paying for something I never received. They said I refused the polish but that "once you put your hands in the water, it's manicure". I repeated myself, for the millionth time, that we said we had to leave at a particular time, they lied and said they'd be done, and they weren't. In addition, manicure comes with a hand massage, which I never received. Manager comes over, horrible attitude, raising her voice at me, no apology, and then threatens me. I repeated myself, I didnt receive the services listed as part of manicure and she completely ignores that they have been lying to me and didnt provide what was guaranteed, no apology, does not address the fact that staff have lied to me since we walked in the door. Continues to threaten me. I have literally never had worse service. In addition, all of us have chipped polish - my pedis usually lasts weeks, no problem. Just go to Central West End Nails & Spa, I never have problems with bad service and people treat you like a human being and don't threaten you. read more