Waited 30 minutes past my appointment time for mediocre nails. My bill was $75 for a basic builder gel manicure.. and then they denied punching my loyalty card because it was issued at the Des Peres location? Poor coordination. Over priced. Locations aren't aligned. Won't be coming anymore sadly read more

I booked a same day appointment for a fill. I got Megan! I was missing 3 nails and she said it would be smart to just take them all off and restart. She was very up front about her pricing. She was very thorough and particular. She was very sweet and considerate. I got a design on every nail and she made sure that I left happy. I will 100% be coming back. :) read more

Always the best. I am never disappointed. I am from Illinois and do not hesitate to come over to upscale nails! read more

Upscale Nails & Spa - Nail Salons Near Me - St. Louis, Missouri

My mom and I got pedicures together, and we had a blast! Theresa and Kayla were both amazing, kind and funny and our pedicures were so nice and detailed. Our nails also turned out great. The entire place is very clean, pretty and upscale :) read more

I have been to this nail salon twice, the first time a man did my nails and I absolutely loved them, the second time was not good. I wanted an ombré nail with nude and white at the very tip of the nail which both times I have come here I had requested with reference photos. This most recent time the nails came out too chunky, not correct color distribution, and the shape was wrong. On top of that the nail tech literally filed my skin with the nail file so hard my skin is gone in two patches and pushed her dremel too hard into my skin to cause cuts. She said my skin was dry and that's why I was bleeding but I do my own nails at home normally and have never caused myself to bleed even when cutting my cuticles. And I'm sure if youre reading this you're wondering why I didn't say I hated them and it's purely because my skin hurt and I just wanted to leave because I also had to be at work within the next 40 minutes and my drive was 20 minutes. I wish I had said I did not like them because I am not happy at all with this second time and I will be fixing my nails myself and take the hit on the cost. read more

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My "gel" pedicure rubbed off within 6 hours. Everyone had been so nice, so I truly just wanted my money back but when I went back the next day, I got to see how they treat their customers who have had a bad experience. The receptionist (was not there the day before) was rude from the gate, tried to take pictures of my feet without saying anything to me, and tried to refuse my refund until I signed something (that she had hand written in a notebook) saying that I wouldn't post a negative review on social media. I had zero intentions of writing a bad review until she tried to force me to sign something saying that I wouldn't. It's a shame when businesses can't own up to a bad job and make things right without giving customers an ultimatum. That's not how a business works. You do a bad job, you fix it and that's how you keep customers. Imagine all the bad reviews there would be without these tactics. The notebook was pretty full. read more

Upscale Nails & Spa - Nail Salons Near Me - St. Louis, Missouri

The service here is unreal! All staff is extremely welcoming and kind to anyone and everyone. I've been going to Nu for at least a year now and I love her!! It's impossible to have bad service here. All pricing is super worth it in my opinion. My nails literally last 4-5 weeks AT LEAST. The vibe here is really cozy but also very nice and modern. I 100% recommend! :) read more

Upscale Nails & Spa - New set for Valentine's Day by Nu - Nail Salons Near Me - St. Louis, Missouri

They do a nice job, I just get super tired of being told how I need to stop drinking soda and hydrate (when I don't drink soda). It was honestly hounding bout my skin condition (I literally see a derm every 4 months), and I paid $150 for Mani and Pedi before my flight. 4 days in and the gel I paid an extra $20 is peeling off. It's hard to want to keep coming in when I feel like shit when I leave. I think I could save money and not be verbally berated for dry skin I can't change. Just food for thought for those looking, this isn't the first time it's happened which now is a pretty harsh pattern and is not acceptable. Super sad that any client would be made to feel badly. I'm looking for a regular spot so anyone reading this I love a nice pedicure! read more

Upscale Nails & Spa - Pumpkin fancy pedicure. - Nail Salons Near Me - St. Louis, Missouri

Walked in for a manicure and pedicure. Had to wait only a few minutes. Very satisfied with both services. Will for sure go back when needed. Salon was very inviting and clean. read more

I love going to Upscale Nails. I always get a manicure and pedicure w Cindy when I go. She does a great job. They are not the cheapest nail shop but you get what you pay for and Cindy gives me the best. It is a very nice, clean nail shop and I appreciate that. read more

This place is horrible! They don't wait for the timer to go off on gel nails! My nails aren't even a week old and coming off! Do better!

I've been coming to this salon for years. I couldn't be more grateful for Nu and her husband's beautiful and artistic work. read more

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Danielle and Vivian were both helpful and considerate of our specific nail needs. The pedicure was incredibly relaxing and soothing. They also have glow in the dark nail polish which is so fun! read more

Danielle did an amazing pedicure and manicure! Very informative about my type of nails and what to do to keep them healthy.

the girl that i had named kayla, cut me on my left ring finger and my right thumb, she also did not have a care and was just rushing and was slapping on the polish and left my nails a mess read more

I've been going here for awhile now and I have to say as a regular, I don't think I can go back. I booked an appointment for a full set with gel manicure. Whether the lady on the phone heard me correctly or not isn't the issue. I normally see Michael and I had shown him a picture of a red French manicure with two fingers with blood drips for Halloween. I already had acrylic on and had mentioned that one of my nails had broken. Instead of doing a full set, Michael had done a fill. This normally is fine, however with a French manicure, it is pretty obvious where the line is. I was hoping the clear pink he was putting on would be enough to cover it up, but it wasn't. I was unhappy with the final look and brought it to his attention. Michael was upset because I didn't say anything sooner and said I wasted his time. I said I would compensate him for his time, but he didn't care. The lines were very noticeable and I don't understand how he could send someone out like that. Yes, I could have said something sooner, but quite frankly Michael has never been approachable or a warm person. At checkout, I told them I would pay for a full set and the fill, but they wouldn't let me. I ended up giving him a large tip. I'm pretty embarrassed by the experience. I don't think it was appropriate of Michael to scold me like that. To tell your customer they are wasting your time is never ok. I'm giving 2 stars instead of 1 because it's Michael that was the issue and not the business. read more

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They have always done an amazing job and have recommended so many people here that love it as well! Milk and Honey pedi is soooo good

Set up 4 appointment online, got to the appointment receptionist says we don't have your appointment you'll have to wait but I'll try to get you in quick. She was at least nice. Finally get in for a pedicure and the tech was rushed. Unfortunately she did my manicure also. See pics below one day later. Ridiculous that all my nails are chipping off. My daughter had an appointment also and her tech got up five times to go wait on other customers. She finally left in the middle of her pedicure. We will never go back! read more

Upscale Nails & Spa - Nail Salons Near Me - St. Louis, Missouri

I walked in showing a picture of what I would like on my finger nails as well as getting a pedicure. I was told it could be done for sure. They started my feet first, and then about 20 minutes into doing my feet someone walked over and asked to see the design I requested and then very rudely said they don't do that, I said ok, do you have pictures of what you can do, so I know my options and he said no they just do color. in the middle of getting a pedicure I now no longer had choices. I asked him about another option and after so back and forth across the floor talking amongst them selves in tone that conveyed irritation and the word ombré which I asked about. They got someone to start my nails. (it took almost 2 hours, not in the shape I requested, then when o was paying and wanted to add tip to my payment they stated they only took cash but had an atm in the parlor that o could withdraw from. So..I had two atm fees..one from their atm and one from my bank and they took the whole $20 bill. I will NOT be going back. And huge mistake because I would have spent to s more for good service and good attitude and was looking for a location I could become a regular at. read more

Had never been to this salon before, but a friend wanted to meet here for a friend date so I got a gel manicure, it was $31. It took about 10 minutes and the results were beautiful. The interior of the salon was very spacious and classy looking, a very welcoming atmosphere and the people were friendly and professional although there was definitely a language barrier. Would return in the future! read more

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Rachel is so amazing..,very thorough.,,it's a great space and relaxing vibe.,.everyone is very friendly!!!

Loved Michael! He was so funny and amazingly talented!! I had so much fun and was able to get exactly what I wanted! read more

Upscale Nails & Spa - Nails by Michael!! - Nail Salons Near Me - St. Louis, Missouri

Went in for a mani/pedi to treat myself before giving birth 3 days later. Little did I know this pedicure was going to give me more pain than my c-section. They ended up giving me 3rd degree chemical burn on my leg and ankle from getting callus cream on it and then wrapping it in the bag with the wax. Most excruciating pain. I think having antibiotics from my c-section saved it from getting worse thank god. I called them back the day it happened after I made it home to look at the damage. They asked me to come back and all they did was refund me for just my pedicure not even my entire visit. She took my name and number because she said she'd follow up to see how I was doing and never heard anything. For such a "high end" pricey salon, I expected more! Highly disappointed and never going back. read more

Upscale Nails & Spa - Nail Salons Near Me - St. Louis, Missouri

This entire experience was a mess. I've called and emailed the business asking to speak to a manager and no one ever gets back to me. I had an appointment for a gel manicure on my natural nails. When I arrived, my nail tech didn't want to do my nails because he wasn't comfortable working on short nails. He asked other employees to switch with him and they said no as they were already doing services on other clients. It was super uncomfortable for me as a client to have him trying to pass me off to other people. The management should never have given me a nail tech who wasn't comfortable doing the service that I was there for. He kept wiping the polish off of my nails and starting over and it kept being so lumpy and uneven that he did a few coats of gel and then used the drill over the top of the gel and it left my nails very damaged as the gel polish was pushed down into my nails and as it's chipping off, the surface layer of my nail is chipping off with the polish since he drilled the polish into it. read more

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Every time I get my nails done here, they do an excellent job! Every nail technician is amazing. I usually stick to one person, but at Upscale Nail & Spa, I just take the next person available! The salon itself is very nice and inviting. I would recommend this place to anyone that appreciates consistently great service! read more

By far the best nail salon I've found. Nail techs a super talented and fast. Owner is amazing. Definitely recommend this place.

My girlfriend came here and was to scared to write a review or bring it to the salons attention so I will. What happened to her should not have to happen to other people. She went in got a full set and the lady doing her nails didn't say a word to her the whole time besides for asking what color she wanted. Even when she cut my girlfriends finger she didn't say anything but she was clearly bleeding and now her finger is badly infected so to the cut. She had to go to urgent care and get anabiotic's. read more

Overall I feel they do a good job. Place seems very clean and most employees are friendly. However the tech I had today was very rude and the last time I was there she was also observed to be arguing with another tech. Her name is Tiffany. I'd try to avoid her if you have other choices . read more

Salon is very nice, clean, friendly employees. I've always had great experiences here. Yesterday, however, there was a customer smoking an ecig while she was getting her pedicure and it was a major turn off. I didn't think you were allowed to smoke indoors, even e-cigarettes. The smell was gross and I wish an employee would have told her she couldn't smoke. I have also never been offered drinks there, but I was just on their website and it says complimentary drinks. Other than that it was great. read more

I have been looking for a nail salon since moving back. This is the 6th salon i have tried and will be the last one. it is clean, professional, and my nails look great for weeks following a visit. read more

I called to make an appointment for manicure/pedicure. When I arrived the person I made the appointment with doesn't do pedicures? Then I had to wait 20 minutes for someone else. She used a foot grater for the pedicure. I thought nail salons couldn't use those anymore and to sanitize she ran it through the pedicure water and moved onto the next person. When I went to pay I guess there's a "fee" added for using a card. I tried to ask but I was left at the counter to figure things out for myself. Nope. read more

I asked for acrylic toes... that being said I am aware not everyone knows how to do that technique. First they put tips on my toes, usually you would do an overlay. It's hurt a little bit and one of them fell of in a day of having them. read more

I had an appointment at 10:30 for a dip polish change. By noon, four technicians had touched my hands and I had been to five different stations. When I got to my third technician, I showed him the design I was wanted to have done. He acted SO put out. Was visibly aggravated and huffing and puffing. He began to start painting my nails before they were even filed and shaped. I asked if he could please cut them down before he started painting them. He, again, acted SO put out at this request and said to me "you have too much going on" .... Mind you I'm an incredibly polite gal and always take their time into consideration when requesting what I want to have done. I have seen FAR FAR FAR more complicated requests and clients go through their doors. He was less than ideal to deal with. By the time the fourth person helped me, after he passed me off to her, I ended up getting some of the most beautiful nails I've ever had... which is why I gave 2 stars. Such a shame!!!!! read more

Honestly not worth the prices. The staff is unpleasant and rude. There are plenty of places in this area that do the same quality of a job with a far better experience. read more

Worst experience I've ever had! 1. I made appointment for pedi and manicure came in they say I didn't make an appointment and did not give me my pedicure which I waited like almost an hour for.2very rude and disrespectful. 3 did not give me my full amount of change (happened multiple times). 4. Nails chip very quick. 5. Increases the price every other time I come in. Overall, worst experience I have ever had! Would not recommend! read more