Dear Owner,
I…read moresincerely hope you take the time to read this because my experience at your restaurant was absolutely unacceptable. Your establishment is genuinely one of the biggest catfishes I have ever experienced. The way your restaurant is advertised online compared to the actual service and food quality is honestly embarrassing.
First of all, let's talk about your bald male manager, because I genuinely cannot understand how someone with such a horrible attitude is placed in a management position. His customer service was absolutely nonexistent. He was rude, dismissive, unwelcoming, and completely unprofessional. This man had the personality of a rock, and it genuinely seemed like interacting with paying customers was an inconvenience to him.
When I asked him what he would recommend from the menu for our table, he gave us absolutely ZERO suggestions. Not one recommendation, not one helpful answer, not even the slightest effort to guide us through the menu. How are you managing a restaurant when you cannot even recommend something from your own establishment? That is literally one of the most basic parts of working in hospitality. A customer should be able to ask about popular dishes, house specialties, or what the restaurant is known for and receive a helpful response. Instead, we were met with absolutely no enthusiasm, no knowledge being offered, and no interest in helping us.
And here comes the most ridiculous part. This same manager adds the biggest tip for himself! I find that absolutely outrageous considering the level of service we received. How can someone put absolutely no effort into providing a pleasant dining experience and then expect to receive the largest gratuity? Tips should be earned through excellent service, not treated as an entitlement. If you are adding gratuities to customers' bills, there should be complete transparency about those charges and where that money is going.
Now let's discuss the food. THE CALAMARI WAS UNDERCOOKED. I cannot believe I paid to eat at a restaurant only to be served seafood that did not appear to be properly cooked. That is completely unacceptable. Seafood needs to be prepared carefully, and the last thing a customer should have to worry about after eating at your establishment is whether they might wake up the next morning with food poisoning. Instead of enjoying my evening, I left genuinely concerned about what I had eaten.
What makes this entire experience so frustrating is that none of these expectations are unreasonable. I was not asking for special treatment, free food, or anything extraordinary. I simply expected properly prepared food, a manager who could offer basic menu recommendations, and respectful customer service. Apparently, even those simple expectations were too much for this establishment.
As the owner, you should genuinely be concerned about the impression your management is leaving on customers. Your employees, especially your managers, represent your business. When someone in charge cannot answer basic questions about the menu, treats guests with an attitude, and appears more interested in collecting tips than delivering decent service, it reflects poorly on the entire establishment.
I strongly encourage you to review how gratuities are being handled, evaluate your management's approach to customer service, and address the quality control coming out of your kitchen. Nobody should be leaving your restaurant feeling disrespected, disappointed, and concerned about whether their food was safe to eat.
Your restaurant might look appealing online, but attractive pictures mean absolutely nothing when the actual experience is this terrible.
I spent my hard-earned money expecting a nice dining experience, and instead, I received rude management, zero menu guidance, questionable food preparation, and an experience I would never want to repeat.
My advice to your bald manager: Before worrying about receiving the biggest tip, perhaps learn how to provide service that actually deserves one. A management title means absolutely nothing when you cannot demonstrate basic hospitality.
I sincerely hope you take these concerns seriously because this was one of the most disappointing restaurant experiences I have ever had.
ZERO STARS if I could. I will not be returning, and I certainly would not recommend this establishment based on my experience.