One Star - Very Disappointed Warning: If you don't check your items within 24 hours, Laundry Butler won't take any responsibility for damage or loss. They removed the drawstring from a $225 hoodie for no clear reason, lost it, and then refused to offer any compensation. When I brought it up, they claimed it was my responsibility to remove it before sending it in--something they never warned me about. No attempt to check or resolve the issue. Poor service and even worse accountability. read more

Super easy to use! I appreciate the ability to schedule last minute pick ups or adjust pickups on their website. Always great to work with. I have had no issues with clothing being damaged. Always get everything back nicely folded and clean or hung up depending on the preferences I set! My favorite is having them launder my clothes right before a trip, so I can put the already folded clothes directly into my suitcase! Very much worth the cost! read more

Love laundry butler, so easy to set up and they come the next day! Turn around time is usually within a few days and just so much easier than trying to remember to drop off and pick up your dry cleaning all the time! read more

They monopolize ALL the machines for hours for their fluff and fold. Roll of the dice if the machines are free. Go across the street to Sudz. Will not be back. I will say it was clean but I would say read other reviews read more

I highly recommend this business! Laundry Butler has a great pickup and delivery service app and notifies me when my laundry is picked up + it's easy to arrange. I also have my sheets and pillows cases laundered and delivered on hangers. It is a wonderful service and I have enjoyed this for several years with always good results. On the app you choose the laundry detergent etc! read more

Laundry Butler was a life saver when I was on a long trip in Orange County. I got next-day service for my laundry and it was completely seamless with pick-up and delivery from my hotel. Would absolutely recommend. read more

BUYER BEWARE! I started using laundry butler a few years ago to offload my personal workload. After reading the mixed reviews, I decided to only use them for towels and linens as I was not willing to have them lose or ruin my personal clothing, as other reviewers testified. Over the last few years they lost my RH bath rug, tore my RH duvet, and also tore 1 towel and 2 pillowcases. After each event I notified them and they gave me a store credit of $25. I accepted that they were going to tear things but as long as they offered a compensation I was willing to take the risk. Mind you, $25 will not replace these items as RH and Cozy Earth products are at least triple this reimbursement. More recently I was told that they changed their policy and that I needed to notify them within 24 hours if an item was damaged or missing. This would mean that I needed to unfold all of my towels and sheets to look for damaged items....defeating the purpose of having my laundry outsourced. Last month, another pillowcase came back torn (mind you none of the tears are at a seam, they are in the middle of the item). All of the tears look identical and must be catching on a machine as they're pulled out of the washer or dryer. I let them know about the pillow case and they asked that I send it in for repair, to which I did. I actually sent them in 2 pillow cases they had torn. 3 weeks later they had not returned my pillowcases. I called customer service and they said they'd get back to me ASAP. Another week went by...nothing. I finally reached Tyler yesterday and he told me that they did not cause the tears and would no longer be issuing me credits. I told them that I would no longer be using them because of this as they consistently ruin items. I asked them to refund my credit card, to which Tyler replied he would not. He could only offer a credit with Laundry Butler. This does me no good if I am no longer using them. I asked them to return my items and Tyler has gone radio silent. BUYER BEWARE! If you'd like a business lesson in what NOT to do in customer service, Laundry Butler is your case study. read more

Laundry Butler - Torn Pillow Case - Laundry Services Near Me - Costa Mesa, California

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ZERO stars! The fact I'm taking time to write a negative review on my day off should speak volume. Made an account and scheduled a pick up but they unfortunately wanted me to leave my laundry outside while I was at work and that simply would not work for me. I cancelled. No harm, No foul. Nearly 3 months later I'm charged roughly $45 which ate into my gas budget for the week. I called customer service, they started a case and investigated. When I got a call back from Megan she explained the owner told her, "oh good now he's paid he can come get his laundry". I told her I never set out laundry and this must be some terrible mistake. She provided photos of two huge bags of old baseball caps - some of which said Retired Navy Vet and something like Worlds Best Grandpa. I told her no way those are mine. I'm not a veteran or a grandpa. I even provided some alternative ideas of how they may have picked up trash instead on accident or something. Megan assured me she would continue to work on this and call me back. I was very calm and collective though shocked throughout the entire process and after not hearing back for some days I called back and was told she took Pto leave instead of calling me back. Still I was calm. By the 7th day of no updates and being lied to about getting called back I made one more call. I pleaded and stated my case to two more reps. They said unfortunately the owner is the only one who can approve a refund and he is denying it. Alex I think is the name I was given. I was not able to reach out to the owner directly. To this very moment they have some random persons hats and my money. Terrible service and I would NOT recommend dealing with Laundry Butler ! Disgusting service and the owner should be ashamed. Instead wash your laundry yourself at Lucy's Laundry in Costa Mesa. A beautiful and clean facility with plenty of machines and sitting areas. And best of all, incredibly polite staff who are always helpful and so kind. Enjoy the Hats, Laundry Butler. They're not mine and though I've moved on from this situation, and had to find peace within myself for being ripped off - I've decided by publishing my story I may be able to save someone from having a similar Laundry Butler Nightmare. read more

I have used Laundry Butler for over two years. Recently, I received my laundry and the whites were stained punk/red. Some expensive gym clothing was destroyed. I phoned the company and explained the situation and was told I would receive a call the owner/manager. That call never came. As I looked through the rest of the order there were several t-shirts and Ralph Lauren Polo casual shorts missing. If you care about your clothing, I do not recommend using this service since they obviously do not care. DP, Costa Mesa read more

I used their services to wash my bedspread and comforters, and I am extremely satisfied! Not only is Laundry Butler easy to use, they are super responsive as well! They called pretty much as soon as I registered online, and told me all the details of how the process is, and what to expect. I really liked that they text you once the pickup drivers are nearby and also when they drop off your wash. It's a very efficient no-contact delivery system. read more

I only used this company one time, I will not use them again. The guy that delivered my clothes, delivered them to the wrong address. If I did not have a caregiver at the house that could tell me that nothing was delivered, by the time I got home from work, the company probably would not have been open for me to call and complain and I probably would've lost all of my clothes. They are also expensive. My bill came to $84 and it was only for a couple bags of clothes. I had no towels and no sheets or blankets that I sent. I cannot afford to try them again. read more

Absolutely love oc laundry butler. They saved my clothes after an apartment fire, are always awesome on pick up and delivery, and are super honest. I left an heirloom necklace charm in one of my many pockets and they retuned it with care. Super impressed and thankful . read more

The communication between the company and the customer is poor. There is a lack of urgency when items are missing. We have used them twice, the first time we got items that did not belong to us - several pairs of underwear. The second time 10 pieces of laundry were missing. When I called customer service there was zero urgency or apology for misplacing several items. There was zero response when I tried to follow up. read more

I sent my John Varvatos Shirt Jacket in to be dry cleaned. The Cleaner laundered and dried my item and shrunk and ruined it. After waiting and working with them, They decided to do nothing to compensate me at all. They offered me apologies. Not sure how that can return my item. I am taking them to Small Claims court. I suggest that no one use them and I also have every intent on getting the word out. They will ruin your clothes and assume zero responsibility for an item in their care. read more

This is the single best decision I've made to make my life more efficient! They are SUPER responsive, have humans to talk if needed, really figure out how to do it right, and my laundry has NEVER looked better, cleaner, more tidy.... Even my special request for towel folding is perfect! I'm not sure how they pull this level of perfection off, but I think the cost is less than my time to do it at home. Please never drop the quality of what you do, keep your amazing team, don't change anything! OC Laundry Butler is the best secret ever!!! read more

Laundry Butler in Costa Mesa is the best -- Everyone that works there has been so kind and accommodating. Alex helped me set up a laundry service for my small business and it's been such a help! Thank you all! read more

I have used LB for a few months on and off and my mother has regularly for about 6 months. I'm giving 2 stars because the overall service is good, clothes clean, quick turnaround etc. The issue is I have been missing items (2 are brand new and relatively expensive) and contacted customer service about it. After my first message they said they would check with the "facility." Several weeks and 7 follow ip messages later I havent received another answer or update. I can't believe this is their customer service standard. I just found another service that charges less and has better reviews and will be taking mine and my mothers business there. read more

I greatly appreciate how we received our laundry. However, in one occasion, we received quite a few items that were not ours. After some time has passed since using the service, I'm beginning to notice items that were never returned. read more

The Customer service is absolutely terrible! I have very specific notes in my profile, which were not followed. Items were ruined by being dried when I specifically requested they be hang dried. Certain items were stained. I was told they would be picked up and re-cleaned at no charge to which I was charged a dry cleaning fee for each of the items. I contacted customer service multiple times over the course of several weeks. I was always told that they would contact the facility manager and someone would follow up with me... That never happened. Do yourself a favor and find another service for your laundry needs. I know I am. read more

Fantastic fluff and fold service! I send my clothes as well as blankets (I have a dog). I've used them for two years and they always show up when they say they're going to. They then return my laundry the next day clean and fresh. Very fair per pound prices and terrific customer service. Highly recommend. read more

I am torn since I had Laundry Butler service for the last few years and everything was great. . .I did note that they seemed to struggle with matching socks. Since most of my socks were cheapo socks from like Costco, I didn't make a big deal about it. Then I started buying relatively expensive socks to help my boost my athletic performance (like 18 dollars per pair Feetures). They lost two of those and paid for it. Alex was very accommodating. But then it happened again with the next load. I wrote to Alex and said someone had a thing for golf socks evidently. I noted that I would need to look for another service. I was immediately cancelled without notice. I hate to give them only two stars since for two years they were excellent. I think they either lost quality control or hired a sock thief. Anyway, for your every day stuff, they are great, but keep your socks if they are expensive to hand wash. Sorry Alex, but I think you got too big and lost something in the mix. Otherwise, Brandon was a great delivery guy and everything else was fine. read more

While waiting for our new washer and dryer to be installed (3rd attempt) we found ourselves needing a LOT of laundry done. We are exhausted and over all the trouble we've had with a recent move. I stumbled across this company and I am SO happy with their service. The price was spot on what we wanted to spend, easy scheduling, and good communication. We got our 6 bags of clothes back without 24 hours, clean, folded and smelling soooo good!! Thank you so much for the great service - would definitely utilize your services again. read more

We actually would like to give 0 stars. Our clothes were laundered multiple times with someone else's... first my husbands white Nordstrom socks and undershirts came back allllll with a hint of blue added to them, obviously not washed with all of our whites. I called and notified laundry Butler was told they would make it right. Clothes were dropped off and while I was putting them away I found 4 socks mixed in that were not ours. Beyond dissatisfied in this service. I do not know many consumers that pay to have their clothes washed with someone else's. Now I have texted and called the business owner with no reply. Awful customer service. read more

Laundry Butler - Laundry Services Near Me - Costa Mesa, California

Our laundry was washed and folded well, but they delivered our laundry to the wrong house. Luckily they were able to contact the driver and have him come back to fix his error, but it took longer that I would like to get our clothes back. I would not have noticed that my laundry was delivered to the wrong house had I not been home, and that's worrisome. I have cancelled my service with them because I cannot trust that my laundry would be delivered to the correct house in the future and it is not worth it to me to not have a guarantee about that. read more

I'm very happy with this service, Alex always respond at all my questions he is really nice person, the service is exceptional , incredible and a good price. They send the driver to pick up and at the same time they text me to let me know they are on the way to pick up my clothes , the next day they returned them and the same way they text me back to let me know is on its way , they have a very easy and complete web side where you can pick your detergent, softener and how you want to fold or hang your clothes .... Now my laundry is no a nightmare anymore! I truly recommend Laundry Butler... 100% read more

My cousin recommended Laundry Butler to me and now I'd like to recommend them to you, we use them weekly and it's been a great service. You can choose the detergent you'd like to use, we like Mrs. Meyers but you can choose from seventh generation, Tide etc. also you can select bleach or no bleach. They wash, dry, fold or hang clothes and bag your laundry returning it the next day. They will pick up/ drop off from your home and/ or office. It's definitely worth it, less than $2 per pound. If you have the weekly service it's less than $1.80 per pound. You can give them notes and they text you with reminders. read more

Lost our clothes. Gave us someone else's clothes and aren't responsive in answering their phone.

If I could regret asking for their service I would. 1 day the cleaning service came super early at like 7 am and I had to gather clothes and give it to them as quickly as possible, with that I forgot my wallet in one of the jeans and I had my ID, 500 dollars and credit cards. I called and called for the past 2 weeks complaining and they never took me serious. There only excuse was "idk what could've happened laundry service just separates clothes and throws them in" I was so disappointed and hated their service after that they never got back to me and my wallet disappeared and I never heard from that again read more

Thank you Laundry Butler. I am a new customer and I am very pleased. Excellent service. Super quick turn around and all my things were so nicely washed and folded and anything I specified was on hangers! Very nice driver/delivery guy. I highly recommend using Laundry Butler!!!! read more

First time using this service and I am extremely happy with the outcome. Yesterday the driver picked up my clothes, he was polite, on time and he even waited for me. 24 hours later, as promised my clothes showed up in excellent condition, beautifully folded and nicely packaged. This company is awesome and makes laundry a breeze! Thank you Laundry Butler. read more

This is the best thing I have ever done for myself! Laundry Butler is amazing - super friendly and trustworthy staff. Clothes are beautifully washed and folded and or hung (whatever you want!). I recommend including bed linens as there is nothing better than perfectly folded sheets. I highly recommend Laundry Butler unless you like lugging laundry up and down the stairs and looking for quarters all the time. Thanks Laundry Butler! read more

I've been using Laundry Butler weekly for a year now. I can't say enough wonderful things about their service. Laundry is picked up and dropped off consistently without fail. Sometimes my laundry is even returned in less than 24 hours. Everything comes back clean, smelling fresh and folded professionally. Using this service you set your preferences as to what you'd like hung and what you'd like folded and they have never messed that up, not once! Using this service takes a pain In the neck task off my plate every week. It's so easy. All I have to do is set out my laundry for cleaning and then put it away when it's returned. I highly recommend this service. read more

Our washer died on laundry day and needed a part that was back-ordered for at least 10 working days. In the midst of the pandemic I did not want to take my 70+ year-old person to a laundry mat, so I searched around and tried Laundry Butler, which we ended up needing for four weeks. The service was excellent. Our clothes were treated exactly as we asked, carefully folded and returned promptly. Their pick-up times were sometimes off (later than expected) but that was no big deal. read more

Their work is meticulous and their scheduling and 24-hour turn-around totally reliable. You may select to have your clothing folded and bundled or for shirts to arrive on hangers. The pricing is reasonable. We could not be more pleased with the service. They deserve all five stars! read more

I had set up service with this company. I am allergic to Tide laundry detergent and had provided my own laundry detergent and left instructions both online and with the person I spoke on the phone with prior to the first pick up. When I got my clothes back, the smelled differently than they normally do. I didn't think anything and showered and put the clothes on. Within 25 minutes I had broken out and had to shower again. When I sent the issue to customer service they were very short and insisted that I was wrong. They charged more than any other service I've had and I had to take my clothes to a laundromat and have them wash them. Someone offered to rewash my clothes but I'm afraid to send them when I already have them returned breaking me out. I'm glad I paid $50 for two loads of laundry where I provided my own detergent and dryer sheets to learn to never use this company again! Best $50 I've ever spent! If they would have been a little more kind or receptive of the issue then I would not be as upset. Very impersonal and short. I hope the owners of this company read this and train their employees to better handle issues. read more

Wonderful Service! I just leave my clothes by my front door, and they come back the following day. Looks amazing folded so perfectly

The best laundry service I have used so far( I've used 3), the cheapest and quickest to deliver. You can do everything via text or email. They send you reminders if you need them and you can specify everything from type of detergent to how you want them to fold your clothes, crazy efficient! You give them your settings and never have to request again. A total life saver when things get hectic. Did I mention the best prices I could find? They deliver and pickup......like laundry angels. read more

What a time saver this service has been. Totally worth the money. All I do is leave the clothes on my front porch and the next day they back where I left them washed, folded perfectly, and smell great. The 24 hour turnaround is extremely convenient! read more