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    Laundry Butler

    3.3 (38 reviews)
    Closed 8:00 am - 4:30 pm

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    Torn Pillow Case
    Emily Q.

    BUYER BEWARE! I started using laundry butler a few years ago to offload my personal workload. After reading the mixed reviews, I decided to only use them for towels and linens as I was not willing to have them lose or ruin my personal clothing, as other reviewers testified. Over the last few years they lost my RH bath rug, tore my RH duvet, and also tore 1 towel and 2 pillowcases. After each event I notified them and they gave me a store credit of $25. I accepted that they were going to tear things but as long as they offered a compensation I was willing to take the risk. Mind you, $25 will not replace these items as RH and Cozy Earth products are at least triple this reimbursement. More recently I was told that they changed their policy and that I needed to notify them within 24 hours if an item was damaged or missing. This would mean that I needed to unfold all of my towels and sheets to look for damaged items....defeating the purpose of having my laundry outsourced. Last month, another pillowcase came back torn (mind you none of the tears are at a seam, they are in the middle of the item). All of the tears look identical and must be catching on a machine as they're pulled out of the washer or dryer. I let them know about the pillow case and they asked that I send it in for repair, to which I did. I actually sent them in 2 pillow cases they had torn. 3 weeks later they had not returned my pillowcases. I called customer service and they said they'd get back to me ASAP. Another week went by...nothing. I finally reached Tyler yesterday and he told me that they did not cause the tears and would no longer be issuing me credits. I told them that I would no longer be using them because of this as they consistently ruin items. I asked them to refund my credit card, to which Tyler replied he would not. He could only offer a credit with Laundry Butler. This does me no good if I am no longer using them. I asked them to return my items and Tyler has gone radio silent. BUYER BEWARE! If you'd like a business lesson in what NOT to do in customer service, Laundry Butler is your case study.

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    5 years ago

    Lost our clothes. Gave us someone else's clothes and aren't responsive in answering their phone.

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    6 years ago

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    8 years ago

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    7 years ago

    Wonderful Service! I just leave my clothes by my front door, and they come back the following day. Looks amazing folded so perfectly

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    Review Highlights - Laundry Butler

    Not only is Laundry Butler easy to use, they are super responsive as well!

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    (195 reviews)

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    This location laundromat on College Ave I Tustin is very clean and busy most on time. Plenty of…read morewashers and dryers. It's very safe as there are many customers. Staff is super friendly. Continuously been kept clean floors and washers dryers are wiped clean constantly. Highly recommend.

    Luckily I stayed until 9am and the attendant show d up was able to see the $40 cash in the system…read more Original 1 star review: Bless their hearts, this place is absolutely sparkling! It's just such a shame that the technology seems to have been designed by someone who genuinely dislikes the human race. If you have a spare hour and a burning desire to donate your hard-earned money to a digital abyss, you are going to LOVE it here. It's less of a laundromat and more of a high-stakes escape room where the prize is simply being allowed to wash your socks. A FEW "CHARMING" QUIRKS: * THE MAGIC VANISHING ACT: I paid $39 for a card, and the machine sweetly told me to "collect" it. Silly me, I thought that meant it was ready to use! It turns out the card is as empty as the customer service promises. * THE WALL OF LITERATURE: Unless you plan on spending your afternoon studying the "Wall of Text," which is basically a manifesto on how to navigate their hostile interface, you'll never guess that you have to take the card out of one slot and shove it into another just to find the money you already paid. * THE SILENT TREATMENT: I spent 20 minutes pressing the "Help" button, which is a lovely decorative touch, really, and calling a support line that I'm convinced leads directly to a disconnected payphone in 1994. I ended up paying an extra $25 just to escape with clean clothes, essentially gifting my first $40 to the universe, or the next lucky stranger. I even found a discarded card on the floor, a tragic little souvenir left by the last person who realized they'd been fleeced. It's such a quirky business model, you can't even get your $1 deposit back for the plastic! THE TAKEAWAY: It is truly impressive how a place can look so clean while its system feels so... predatory. If you're looking for a free wash, honestly, just stand near the kiosk and wait for the machine to rob the next unsuspecting visitor. I'm sure they'll leave their card behind in a fit of tears, too! A TINY SUGGESTION FOR MANAGEMENT: Perhaps you could update the screen to say, "Please collect your useless, unloaded card and put it in the next slot so we can finally give you what you paid for." Or, and I say this with so much love, you could join us in the 21st century and get a machine that actually functions. Good luck to everyone else! You're going to need it.

    Hamilton Cleaners

    Hamilton Cleaners

    (774 reviews)

    $$$

    Hamilton Cleaners did an amazing job preserving my daughter's wedding dress. they communicated…read morethrough the time the dress was being worked on and included photos of the progress. I would highly recommend.

    Finding a good dry cleaner is like striking gold…read more Let's be real, nobody likes to take things in to be dry cleaned. It's such a hassle! But, I think dry cleaning reviews are extremely important. Especially if you are trusting them with an expensive item or something sentimental. I found this place randomly after having an IV that went wrong at UCI. There was blood on my legs, the floor, all over my arms and unfortunately, my coat (it got all over my pajamas. But I was not worried about that) I immediately looked up places on yelp and dropped my coat off on the way home. Not going to lie, I was sweating while dropping this off. This is one of my go to coats and it can't just be replaced. It was a huge investment piece I read their reviews and liked the photos they posted. I dropped it off on a Thursday and it was ready for pick up on Tuesday. (It ended up being done a day early) When I dropped it off They asked me questions like how long it has been since the blood got on my coat (less than 2 hours prior) They ended up texting me photos as well. Showing before , during the process and then the final product The price of getting the blood out and dry cleaning the whole coat was 55 dollars. It included getting the blood out and cleaning the whole outside of the coat. It ended up looking amazing, you can't even tell it had blood soaking in it. When I came to pick my coat up, Jamie remembered the coat and the stain. she immediately asked me if I was feeling ok now and if I was healthy now. This was just the second time seeing her, and for her to remember really means she's great with customer service and actually cared. After picking up my coat, jamie sent me a text a few hours later thanking me for my service and they appreciate their customers This place is located in a little strip mall and does not look like much, yet they do specialize in very high end pieces / wedding dresses. I don't even mind coming from Long Beach to this place. It's hard finding reliable services. (The person who tailors my clothes is also based OC) So, when I came to pick up my coat, I ended up dropping off more items Which were -Balmain cardigan -Versace cape -Ramy Brook dress. And these are all light colors. So you could see all the wear and tear. For me to trust a place with my capes, that's saying a lot, lol. When it came to my cape, she even sewed the buttons on since they were loose. I did not even ask her to do this. I was blown away by her attention to detail I'm really glad I had the chance to speak to Jamie Whether dry cleaning is part of your daily / weekly routine or if it's something you do once in a blue moon, I highly suggest this locally owned and operated / family owned and operated business. Jamie is amazing pros Private parking lot The prices were really reasonable The people are extremely friendly and highly knowledgeable!!!! They offer laundry pick up AND drop off They have a drive thru for pick up they also offer organic dry cleaning They have a huge list of fabrics they work with, like leather and suede They also clean couches, rugs and big items This place also specializes in wedding dress cleaning. Which if someone trusts them with their wedding dress? It must be good! Great customer service! I can't stress how great, Jamie was I think it's safe to say, I will not go anywhere else for my dry cleaning needs. My coat looks brand new! I plan on dropping off - Gucci cape - Gucci loafers - Gucci handbag - Valentino cape - Gucci cardigan For next time I'm in the area. Jamie will blow you away!!!! I LOVE how she keeps you in the loop with photos. Thank you Jamie!!!!

    Laundry Butler - laundryservices - Updated May 2026

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