Sophia took her time with me, especially since it was my first facial. She greeted me warmly when I…read morearrived, thoroughly explained each step of the treatment, and provided detailed post-care instructions. She was incredibly kind and offered amazing advice on how to continue caring for my skin at home. I received the Hydrafacial, and my skin has never glowed so much! I highly recommend Sophia to anyone looking for a knowledgeable, professional, and caring aesthetician

false promo beware let me tell you why. so im scrolling…read morethrough my social media. see this turkey neck add. ohh im like yea im getting that. click here got a call paid my required deposit... got booked, did mt online questions. agreed because i have no plans to cancel. put my request for time off. 4 hours. its in frisco im in mesquite. 47 minutes away. get the im 5 min early wait. do the same question again get the nurse facetime done. waited 35 minutes . ok finally its time im excited. she gives me the long run down shows me pics im getting more excited.. nope goes straight into the money and package to upsale me. another 30 minutes in. i am not committing because its far and i dont want to commit to something i can mot get to. so here comes the schock. well im not going to perform the kybella because it would not benefit you. gets better and your notttt getting a refund wtf? you refuse to do the service i signed up for and now you dont want to refund my money and want me to go with something that i did not sign up for to begin with? something convenient for you? because you couldn't get me to commit to 3 grand on the spot? i drove 47 minutes ther and another 47 back home...waisted my gas my milage my pto and left with no service performed???? are you kidding me and you want me to come back. i left so quick before i lost my cool. idk if anyone has money to throw at this lady but i don't so if you do carry on she's your girl. me im sh0cked at todays events. she made the choice not to perform the service she ran am add for i did my part and now because her opinion flat out tells me i can save as a credit? no way i am coming back. im disgusted that she would just keep my money like that. funny part disclaimer states saying her employees time is valuable with there family? so mine wasent? my money is important to me and if you choose not to honor your adds which is galse cause your going to need three so she is just baiting you. plain and simple. now i know why she is well off .i can only imagine how many times she has forced unwanted services on people. yes i misspelled words cause im livid that she just gets to keep my hard earned money.

I had a hydrafacial at the Plano location this week with Mary. It was by far, one of the worst that…read moreI've ever had! Not only did she rush through the procedure (I had to get the rest of the blackheads out once I got home), she had very bad breath. The manager (name unknown) called me and apologized, but basically my bad experience wasn't their problem, nor was it their problem that I wasted $250 on this hydrafacial (I had a $100 credit, so between the balance and the tip, I paid a little over $250). The manager said she wasn't approved to offer a refund, nor any type of credit. I find this appalling as it seems that their management don't care about customer experiences; perhaps they need the $250 more than I do?!?! I did have another hydrafacial at the Plano location in March with Paulina and she was fantastic!!!! Too bad she's no longer there! A person whose English wasn't the best (I couldn't understand what that person was saying), called me right after I spoke with the manager, but as I couldn't understand what they was saying, I told them that I wasn't interested. Customer Service sure isn't what it was; now it's always the consumer is ALWAYS wrong, at least with OVME!

This place is awesome! Friendly staff, super pretty inside and my skin LOVED the hydra-facial…read more I will definitely be back.

I had an excellent experience with Caitlyn, the nurse at the plastic surgeon's office. From the…read moremoment I arrived, she made me feel comfortable, welcomed, and well cared for. She took the time to answer all of my questions, explained everything clearly, and made sure I understood each step of the process. Caitlyn is professional, knowledgeable, compassionate, and genuinely cares about her patients. Her calm and reassuring demeanor helped ease any anxiety I had, and she went above and beyond to make my visit a positive experience. It's clear that she is passionate about what she does, and her kindness and attention to detail did not go unnoticed. I highly recommend this office, and Caitlyn is a big reason why. She is truly an asset to the team! Thank you so much for such a wonderful experience!

Extremely disappointed with my experience. My consultation was scheduled for 10:00 AM, and I…read morearrived about 10 minutes early out of respect for their time. From the moment I walked in, the dark-haired woman at the front desk was rude and unwelcoming. I drove 40 minutes for this appointment and paid a $50 consultation fee, so I expected at minimum for my appointment time to be respected. The nurse who brought me back was actually very sweet and professional, and she was the only positive part of the experience. I was taken into a room and then sat there waiting for 40 minutes past my scheduled appointment time, and the doctor still never came in. No one gave me an update or explained why I was waiting so long. At that point, I decided to leave. What made the situation even more frustrating was that the manager came outside after me once I had already walked out and said the doctor was available and asked, "They didn't get you?" That honestly made the situation worse. If the doctor was available, why was I sitting alone in a room for 40 minutes with no communication? I understand doctors can run behind, but this wasn't simply about waiting. it was the lack of communication, organization, and professionalism, especially after paying for the consultation and driving 40 minutes to be there. I came here because I was seriously considering trusting this practice with my surgery. Unfortunately, my experience before I could even meet the doctor made me uncomfortable moving forward.

Shelby was INCREDIBLE! I am beyond pleased and the results look better than I could have ever…read moreimagined. I never in my life thought I would have nice lips and now she made that dream come true. She is so calm and professional, knowledgable, and made the whole experience amazing. I also got Botox and am so very pleased. Catherine at the front desk also demonstrated excellent customer service throughout the entire process. Thank you so much!! Highly highly recommend!

Top photo: 4/11/2025 Bottom: 6/1/2025…read more Loving the results of my first masseter Botox! Skin Spirit fit me in for a last-minute appt before my CA trip. It was quick and painless. Thank you! My new go to place for my beauty needs! Plus I love the aesthetic of the clinic!

I have been going to U Med to see Hannah for my facials & Kenzie for Botox for over 3, maybe 4 yrs…read morenow! Love them & everyone else there as well!

I can't say enough good things about my experience with Jessica. She injected Botox/Dysport and…read moreknew the right amount to apply. After listening to my under eye bag concernsshe also suggested a new approach to try a tiny bit under eye, which has shown phenomenal results. I always feel so relaxed and welcomed at U Med Spa and having Jessica there only made that environment even more welcoming. even if just for moment, she is a true pleasure to be around.

Dr Caruth did threading on my face and also fat transfer - I have had different plastic surgeons do…read morework on me and he has by far had the best knowledge, bedside manners, pleasant and professional staff and my results exceeded my expectations. Fat transfer lasted 10 years! I will be going back for a few more threadings. He he amazing and wholeheartedly recommend Dr Caruth with no reservations.

I DID NOT KNOW HE WAS NOT BOARD CERTIFIED!!!! I had smart LIPO done to my love handles, upper and…read morelower stomachs. Initially I thought it went great, because he sounded knowledgeable. Anyway. I am NOT please with the results. Dr Caruth gave me very bad scar tissue in the inside... you can see this ugly big bump right on top of my belly bottom. My stomach is not flat, but instead have this bump coming from the inside :( The incision was made in the belly button area so it's cause by his techniques. I told him about it and he gave me the run around for months. He finally admitted that he needs to fix it. But I can never get an appointment- what a scam. GO SOMEWHERE ELSE!

Maria was AMAZING!! Could not recommend enough. Explained everything so well, and gave me some good…read moreskin care recommendations

Absolutely obsessed! I drive all the say from Southwest Dallas just because I love this SkinPharm…read morelocation so much. I have now had two services done by Acacia, Botox and BBL laser, and I have felt completely comfortable and prepared each time. The staff goes above and beyond to make you feel welcome and don't push you to buy their products or try to up-sell you to the point where it gets awkward like my experiences at other med spas. If I could give them 10 stars I would!

Such Great customer service! Very Friendly staff!…read moreMy tech was very friendly and made me feel very comfortable.

Absolutely terrible customer service. DO NOT recommend. Was 10 minutes late one time after I had…read morebeen coming for years and they charged me for a no-show appointment. They are rude and unhelpful and do not recommend.

Have been coming off & on for a couple years and then have always been professional, punctual with…read moreappointment times & the results are always excellent! Great, comfortable atmosphere & worth the visit!

Do not go here!! There are over 20 false statements in my medical record! Humana denied me…read moreinsurance based on one of the false statements. I sent a certified letter asking them to correct my medical records. They only removed one false statement. They took no accountability and were rude and hateful to me even though they are at fault. I sent a certified letter to Dr. Achtman to make sure he would see my complaint but the return verification was never sent back. A nurse in the front desk area YELLED at me through the window that she would never change the note in my medical record. When I reported that they acknowledged that they know she is mean and yells at people. Seriously? And you let her continue? Go somewhere else where you know your medical records are accurate and where you are treated with respect.

Spas/Med centers may have the same options of services, yet this provider has Fun and Friendly…read moretrained nurses. Who would i rather have performing service on my body ? I have trust in those with more than 2 weeks of training on a laser machine with a certificate. At the end of the day, the goal is to find what makes you happy. I have found my spot, hope you find yours as well.

I've been a client at Ideal Image at this location for well over 5 years, but after today, I will…read morenot be coming back. I showed up early for my appointment, only to see multiple "specialists" standing around doing nothing. Despite that, I was still seen late. This shows a complete lack of respect for my time and professionalism. Then, I was told by two different people 3x that the price for my treatment had gone up and would it be okay... Why was there a need for that to be asked to me when in the fact the price did not change and as if I had a financial issue. To make things worse, they demanded I pay before receiving my treatment, which has never been the case in my entire history there. I have a friend who also gets services at Ideal Image and was never asked to prepay, which makes me feel like I was being singled out. I strongly believe this treatment stems from notes left in my file during COVID--notes from an incident that was their fault, not mine. That issue was already resolved by a previous manager, yet staff today seemed to use it as an excuse to treat me unfairly. This is discriminatory and unacceptable. I walked out without receiving my treatment, and I'll be filing a complaint with the BBB. Ideal Image has completely lost my trust and my business.