I had a hydrafacial at the Plano location this week with Mary. It was by far, one of the worst that…read moreI've ever had! Not only did she rush through the procedure (I had to get the rest of the blackheads out once I got home), she had very bad breath. The manager (name unknown) called me and apologized, but basically my bad experience wasn't their problem, nor was it their problem that I wasted $250 on this hydrafacial (I had a $100 credit, so between the balance and the tip, I paid a little over $250). The manager said she wasn't approved to offer a refund, nor any type of credit. I find this appalling as it seems that their management don't care about customer experiences; perhaps they need the $250 more than I do?!?! I did have another hydrafacial at the Plano location in March with Paulina and she was fantastic!!!! Too bad she's no longer there! A person whose English wasn't the best (I couldn't understand what that person was saying), called me right after I spoke with the manager, but as I couldn't understand what they was saying, I told them that I wasn't interested. Customer Service sure isn't what it was; now it's always the consumer is ALWAYS wrong, at least with OVME!

This place is awesome! Friendly staff, super pretty inside and my skin LOVED the hydra-facial…read more I will definitely be back.

I had an excellent experience with Caitlyn, the nurse at the plastic surgeon's office. From the…read moremoment I arrived, she made me feel comfortable, welcomed, and well cared for. She took the time to answer all of my questions, explained everything clearly, and made sure I understood each step of the process. Caitlyn is professional, knowledgeable, compassionate, and genuinely cares about her patients. Her calm and reassuring demeanor helped ease any anxiety I had, and she went above and beyond to make my visit a positive experience. It's clear that she is passionate about what she does, and her kindness and attention to detail did not go unnoticed. I highly recommend this office, and Caitlyn is a big reason why. She is truly an asset to the team! Thank you so much for such a wonderful experience!

Customer service sucks! I've been waiting for a surgery scheduler to call me for over a month now…read more Everytime I call they transfer me and I stay on hold until I finally hang up. Evidently they don't need business.

Top photo: 4/11/2025 Bottom: 6/1/2025…read more Loving the results of my first masseter Botox! Skin Spirit fit me in for a last-minute appt before my CA trip. It was quick and painless. Thank you! My new go to place for my beauty needs! Plus I love the aesthetic of the clinic!

Went to SkinSpirit on a colleague's recommendation to see Megan Hartsook for lips. I have nerve…read moredamage from a medical procedure years ago and it left me with a crooked smile. Megan was able to use dermal filler to even out my mouth/lips - looks so much better! Very, very pleased with the results.

I can't say enough good things about my experience with Jessica. She injected Botox/Dysport and…read moreknew the right amount to apply. After listening to my under eye bag concernsshe also suggested a new approach to try a tiny bit under eye, which has shown phenomenal results. I always feel so relaxed and welcomed at U Med Spa and having Jessica there only made that environment even more welcoming. even if just for moment, she is a true pleasure to be around.

I did my first facial at U Med and it was delightful! Aleina patiently explained each step really…read moreclearly and customized the treatment to my face sensitivity and based on my preferences. My face is glowing now! She also gave me skin care recommendations after my consultation. I felt pampered throughout the experience, and booking the appointment was super easy - Toby at the front desk helped me schedule the appointment for the same day. I love that the spa was so luxurious, comfortable, and clean, and everyone was so friendly. Would definitely come back for my next appointment soon!

Dr Caruth did threading on my face and also fat transfer - I have had different plastic surgeons do…read morework on me and he has by far had the best knowledge, bedside manners, pleasant and professional staff and my results exceeded my expectations. Fat transfer lasted 10 years! I will be going back for a few more threadings. He he amazing and wholeheartedly recommend Dr Caruth with no reservations.

I DID NOT KNOW HE WAS NOT BOARD CERTIFIED!!!! I had smart LIPO done to my love handles, upper and…read morelower stomachs. Initially I thought it went great, because he sounded knowledgeable. Anyway. I am NOT please with the results. Dr Caruth gave me very bad scar tissue in the inside... you can see this ugly big bump right on top of my belly bottom. My stomach is not flat, but instead have this bump coming from the inside :( The incision was made in the belly button area so it's cause by his techniques. I told him about it and he gave me the run around for months. He finally admitted that he needs to fix it. But I can never get an appointment- what a scam. GO SOMEWHERE ELSE!

Such Great customer service! Very Friendly staff!…read moreMy tech was very friendly and made me feel very comfortable.

Absolutely terrible customer service. DO NOT recommend. Was 10 minutes late one time after I had…read morebeen coming for years and they charged me for a no-show appointment. They are rude and unhelpful and do not recommend.

The overall experience with the facility is amazing. Summer…read moreis exceptional and very thorough with even little details.

They do a fantastic job love their customer service support and skincare products. Always know me…read moreby my first name and very friendly. They gave me my great experience with Botox and other services.

I've been a client at Ideal Image at this location for well over 5 years, but after today, I will…read morenot be coming back. I showed up early for my appointment, only to see multiple "specialists" standing around doing nothing. Despite that, I was still seen late. This shows a complete lack of respect for my time and professionalism. Then, I was told by two different people 3x that the price for my treatment had gone up and would it be okay... Why was there a need for that to be asked to me when in the fact the price did not change and as if I had a financial issue. To make things worse, they demanded I pay before receiving my treatment, which has never been the case in my entire history there. I have a friend who also gets services at Ideal Image and was never asked to prepay, which makes me feel like I was being singled out. I strongly believe this treatment stems from notes left in my file during COVID--notes from an incident that was their fault, not mine. That issue was already resolved by a previous manager, yet staff today seemed to use it as an excuse to treat me unfairly. This is discriminatory and unacceptable. I walked out without receiving my treatment, and I'll be filing a complaint with the BBB. Ideal Image has completely lost my trust and my business.

People please don't waste your money on the laser hair removal. It comes back in full force, as if…read moreyou didn't spend thousands of dollars and pain getting it done. Don't do it!