Super easy to make appointments on vagaro and was happy to see an add on for brow waxing. My lashes were out of control growing out in different directions from my last lift. I've had many lash lifts over the years and my lashes must be difficult bc I've always had mixed outcomes. Imagine my delight to have my appointment with Malia. She took the time to ask questions and listen to my previous issues. She was very meticulous and conscientious with my lift, super skilled professional. Her lash lift is the best one I've ever had - the curl is dramatic, evenly spaced out, not a single errant lash. I am beyond thrilled with the outcome. She mentioned several times that if they fall too quickly that I could come back but I've had enough lifts to know that this one is gonna be good and hold. I can see why she has such great reviews - her skill is off the charts! My brows also look nice and clean. I made my 6 week appt with her again right away on vagaro. The location is super convenient with entrance at the front of SALT from Ala Moana blvd. Take elevators to second floor. The space is loft like very airy with breezy curtains. I'll try to remember to bring cash for tip next time or you can Venmo it. They did allow me to tip on my card but signs suggested that they prefer it the other ways. read more

I decided to try this location because their prices seemed fair and the reviews looked promising. The shop is located in SALT Kakaako so there is a good amount of parkind and they offer parking validation! I made the appointment online and it was easy. Malia did my keratin lash lift and tint. Ive had one before, but didn't know what to expect. She was super nice and accommodating. I definitely recommend her. She is up front and tells you that the style she specializes in is dramatic, just ask for pictures and she will show you. It worked for my eyelashes and I was very happy with it. The best part is that if something happens with your lashes (they fall or the lift doesn't stick) within three days after the service, you can contact them and they will let you know what your options are! That's the best customer service. read more

My favorite lash spot on the island!! Karla is seriously the best & never fails to give me the cutest lashes. The room is always clean with the best relaxing vibes to have a nice lash nap (or yap). Karla's helped me try out multiple styles depending on what I need that month & has been super helpful with the recommendations. Everyone that works here is so sweet & prices are pretty reasonable for the quality you'll be gettin read more

Lash Love - Hybrid cat eye - Eyelash Service Near Me - Honolulu, Hawaii

Done with this place, you lost me as a client. First off my lashes look terrible, 2nd off, why do these lash artists seem annoyed and passive aggressive when you walk in ?? Do yourself a favor and skip this place. My 2nd bad experience with them. Malia usually does my lashes, love her she's awesome and a great tec however, I had Vanessa do mine today as a scheduling issue. She was super rude, my lashes look terrible, they looked better before my fill and made me feel bad because my lashes were a bit grown out (it was a 3 week fill, standard). She has a stinky passive aggressive attitude as soon as you walk in. get it, it's not an easy job, but being in a beauty space you need to make women feel safe and NOT JUDGED !!! Sad because I really liked Malia but because of my experience twice here with Crystal and Vanessa, I'm done. So maybe think twice about who you hire and how they are making women feel ! read more

I was in a last minute rut to find someone to do lashes because my regular lash lady was busy. I called Lash Love, and to my advantage, they had availabilities for today. I was so stoked! It was easy to make an appt over the phone. I did have to put down a card though to hold the spot as a first time client. Once I got the appt booked, I got texts right away with location, parking, & health/safety info. It was great info to get & helped me be prepared. Once I arrived, the lady at the front checked me in. The bathroom code was made available also so I could do my business prior to lashing up. My lash lady was Phoebe. Once her prior appt was done, I saw her wipe down the table & clean up before I went in. Looked like she got sanitized tools too! I felt relieved that things were clean. Prior to the appt, I had like one eye with lashes, then the other side like bald. So I did have to get charged with a full set. Phoebe was able to create the look similar to what I originally had which was like a hybrid set. The whole appt took about 1.5 hours, so not too bad. Phoebe was very nice, soft spoken, and patient. During my session, my throat got dry because of the coldness inside, so a few times I coughed up a storm. She was sooo understanding and even got me water. I felt so embarrassed, but Phoebe made me feel comfortable and like it wasn't a big deal. Obviously, I would've been a germaphobe if I were her, but she kept her cool. I really appreciated that from her. Anyway, the lashes came out great! It feels light & clean! She didn't over do the lashes, & she didn't lash on the brittle natural lashes. She took care of my natural lashes, which means a lot. Also, usually my eyes get itchy after a lash appt, but for some reason, it didn't get itchy or my allergies didn't act up. I really like these lashes & I liked having Phoebe for my first time here. I will definitely keep her as a top lasher when my main one goes on maternity leave soon. Thanks Phoebe! read more

Lash Love - Lashes by Phoebe - Eyelash Service Near Me - Honolulu, Hawaii

Karla was amazing! She made sure I knew what look I was going for. I love my new lashes! Make sure to bring a sweater, it's a little chilly - with a sweater I was perfectly comfortable. Next time I'm gonna bring my AirPods, it's pretty quiet It took 2 hrs for a wispy hybrid set. It was just what I needed for my upcoming Anni Thanks Karla! read more

Thank you, Lash Love! I'm an independent girly now! I had an appointment on 10/19/24 but never received the usual Vagaro reminder the day before, so I completely missed it. This was my first-ever missed appointment in my two years as a customer. Lash Love texted me to let me know I missed my appointment. I texted but realized I should just call because thoughts were not being communicated well via text. I called and spoke with the manager K who immediately was being unfreindly. I apologized and asked--out of curiosity--if she knew why the reminder hadn't been and she bluntly stated that she had no control over the app. She then became short and sassy but said she would refund the missed appointment fee. I insisted on paying, clarifying that my concern wasn't about the fee it was about the reminder. I was more than willing to pay, but the conversation was going nowhere. I ultimately ended the call to avoid further escalation because, with her attitude, I was starting to feel irritated. When I went to rebook, I discovered I had been blocked. I guess that was my consequence--blocked. At first, I was sad. I had been getting my lashes done there since 2022 and genuinely liked the two lash techs I saw regularly. I thought I had built a good relationship with them. Girls who get their lashes done know how stressful it is to find a good lash tech! But in the end, it was my mistake, and my time with Lash Love was over. Lesson learned: never rely solely on Vagaro reminders. From now on, I'll manually add all my appointments to my calendar when booking. Fast forward to today-- I LEARNED HOW TO APPLY LASH CLUSTERS ON MY OWN! I used to spend $75 plus a $20 tip every 3-4 weeks, and now I'm saving all that money! I'm so proud of myself and just wanted to share my experience. read more

Horrible customer service I called in an cancelled and texted no response I had the flu vomiting and they never responded and charged me and Krystal is the worst she should find a new career. read more

Erin is awesome! I'm on vacation and desperately needed a fill, as I am in Hawaii for another 7 days and my lashes were falling out. Erin did an amazing job on my lashes, was very detailed and even filled the inside corners of my eyes (this is a first for me). I was in and out in 90 minibars, which os also record time for me. If you are in Waikiki/Honolulu or even on the Island of Oahu I suggest you book an appointment with her! *sorry for the crummy photos....they don't do my lashes justice. read more

Lash Love - Eyelash Service Near Me - Honolulu, Hawaii

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Very professional and knows what she is doing. Her hands were gentle and light. Kudos to the ladies there Terry D. And Jenny

I couldn't go to my regular salon as I was actually leaving off Island so I ended up booking at Lash. Love was really satisfied in their service location and convenience. read more

You guys burned & left patches on my eyebrows! Don't do the eye brow lamination! I went to lash love on the first week of 2024 to try eye brow lamination for the first time. And it ended up very bad. The lady that did the brow lamination was nice but the entire final product was a disaster! So they said that brow lamination should last 6-8 weeks. And its only been 5 days after the service and my brows color came off, its dry, patchy because you guys plucked waaay too much off of me, and ive been having itchy red bumps all over my brows. And the hair sticks out in a messy way. You guys ruined my brows!! Now i have to use medicated creams to try to heal my skin & brows read more

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The information on the website is inaccurate. Make sure you double check what you are actually booking for before you get screwed over. I got a classic set and asked to reschedule an appointment because of work. I told them a week on adavance and they never got back to me. Making me miss out on making a new appointment. When they did get back to me then claimed I would need a whole new set even though it wouldn't be over the 4 weeks. Online classic sets can last for up to 4 weeks. They said they need to change the online policy. I asked if they could make an acceptation this time since my lashes are still pretty full and they had inaccurate information. They were incredibly inconsiderate and continued to send me excuses about how COVID is to blame for their change in policy. I totally understand this but if you make a change in policy your clients should know before you screw them over. After being a loyal client for over a year I will not be returning here. I honestly wasn't even happy with my lashes when I left because on side was bigger than the other. But I never complain and always show up on time. This was my last straw. read more

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Clean but casual (not sterile) work space. I have had one full set and two fills. Excellent location and hours! The best retention I've ever had! read more

This review is wayyyy overdue! I have been going to Lash Love since their days on King Street. Shinell has been my go to lash gal for years. From getting lash lifts and transitioning to lash extensions, she does an exceptional job when it comes to customer service and execution. Shinell always made me feel comfortable and takes care of her clients like family. Located on the second level in SALT in Kaka'ako, they are extremely clean and abide by COVID-19 rules. And their check out process is super easy! If you're looking to joining the lash extension club, I definitely recommend this place. read more

Update: added an image of my eyes the next day. They have swelled to twice their size. read more

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Amazing service!!! Always pleasant, fabulous atmosphere and my girl Krystle ALWAYS does a FANTASTIC job!!! Hands down BEST lash extensions I've EVER had!!! I recommend Lash Love to everyone!!! read more

So easy and convenient to schedule an appointment. Staff is nice and the venue is relaxing!

I unfortunately had a full set done at a previous salon a few days ago which left me looking like I had daddy long legs on my eyes . I had an event to go to tonight and knew I needed help ASAP. Though I knew Lash Love is usually booked very far out; I let Lash Jesus take the wheel and called to see if there was a opening for a "emergency mini-fill" And just like that." LJ" answered my prayers and I was told Nikki could see me in a few hours. She immediately saw the issue and "evened" the set out. No more daddy long legs! I also got to spin their prize wheel during their 10-yr anniversary and got a cute grab bag! TYSM for saving face Nikki! Like literally!!! Will be back in no time read more

Malia needs to work on her professionalism. She gets sidetracked easily when people come in to talk to her and/or when they bring their dogs in. She talks to the people for way too long, touches their dogs and then comes back to doing my lashes without cleaning or sanitizing her hands! She has even texted while doing my lashes and does not clean or sanitize her hands in between. I'm lying there longer than needed and it's wasting my time!Then, when I leave I notice my lashes are not even done well. Highly disappointed and will not go back! read more

Lash Love is such a vibe! The place is clean and cute and all the workers there are so sweet. I work downstairs and I will definitely be booking a head spa service very soon! read more

2020 is the year for trying new things! I don't wear a lot of makeup, but decided that upgrading my lashes would be a treat for myself every once in a while. I decided to get a Lash Perm for the very first time and I'm so happy with the results! I set up an appointment online pretty easily. My friend recommended Shinell, and I found a lot of great reviews about her on yelp as well. I recommend booking in advance if you are only available on the weekends as it fills up pretty quickly, especially if you want a specific person. I also added a brow wax a week before my appointment by just texting Lash Love, and they were able to add it real quick and adjust my appointment. Parking is located in the SALT lot either the lower lot touching Ala Moana blvd or the garage. They validate and the first hour is free. Lash love texts you directions so its easy to find. Once I was there, I filled out some new client paperwork. Shinell started with my lash perm. If you're like me and know nothing about the service, they do a great job at explaining the steps and process. I opted for the basic service ($55) and you can choose either a lash lift or lash curl. Like the name suggests, the curl gives you more of a curl shape while the lift gives you longer lashes. I chose the lift since I don't wear mascara often and was looking more for the length of lashes to appear that I do. You keep your eyes closed the whole process and I basically fell asleep in between serums. Overall, there is minimal pain (maybe a few times when she was picking out the glue from my lashes). The smell of the chemicals or serums is a bit strong, but expected. Honestly such a relaxing experience though. My lashes turned out great and I'll definitely be back to do it again. It's been around 2 weeks since my appointment and I felt like the length has been holding. The only thing is that I've been noticing more loose eyelashes, so I may opt for the Keratin treatment the next time for extra protection and strength. After my lashes were done, Shinell did my brows. I'm not super picky and I asked her to clean and give a little shape. She said less is more which is always so nice to hear. She said she could do a little and if I wanted to add more shape she can always take more off. I really appreciate her attention to detail and I am so happy with how my brows turned out too! A plus side, is that compared to benefit brow, my t-zone did not break out after the wax, which probably means they use better solution. It's also only $15 for a wax which is one of the cheapest I've seen on the island. I can see why they have so many positive reviews and regular customers. The workers are so friendly and nice. They really do a great job and take what you want in mind. They also send you aftercare instructions via text and make sure you have no questions before leaving the place. Highly highly recommend for any lash or waxing service! read more

Love this place, I've been going for years and Karla is my lash tech! She's always super gentle. My eyes are sensitive but she makes everything super comfortable. She is also incredibly accommodating, and my lashes always turn out exactly how I want them- and they last long too (unless I mess them up myself somehow haha). read more

I love Lash Love! The shop is clean and pretty. The staff are always so friendly and welcoming. I see Nikki, the owner, for my lashes. At first, I didn't know what type of lash extensions I wanted, but Nikki knew straight off the bat exactly the look I wanted. Since then I knew this was the place and person I needed to stick with. I have always left happy and satisfied. It's been almost 7 years now, and I I still see Nikki at Lash Love. Definitely would recommend this place, plus they do more then just lashes =) read more

I love my lash artist, Krystle! She is sweet, humble and does an amazing job with my lashes! I recommend her AND Vanessa! Vanessa is another lash artist there who does a phenomenal job on my lashes! It was hard to choose between the two of them! Lol. So heartbroken that I moved to Arizona because so far no lash artist here in Arizona impressed me with their work. I miss going to Lash Love! read more

Lash Love - Mega volume lashes - Eyelash Service Near Me - Honolulu, Hawaii

Absolutely upset and probably will never come back again. Took 3 and a half hours to give me a CLASSIC FILL. Not the first time I was there for over 2 hours on just a fill. My lady's breath was awful and her arm was heavy on me. She also tended and finished another girl while she was in the middle of my fill. Worst fill I've ever had, the most basic look someone has done on me. I had Vanessa N. I highly suggest you do not get her or you will spend time and money wasted. I will gladly validate my time being here if it was questioned. read more

Located at SALT Kakaako The entrance is on the Nimitz side by Moku's. It is a small door and has the sign Lash Love on it. There's an elevator inside that will take you to the 2nd floor. When you enter, it has this nice baby powder smell. Great service. Very friendly. And my lash perm came out really well. read more

It was my first time visiting Lash Love and now I am hooked! The space is amazing, very clean and modern it is located in kaka'ako in the upstairs loft. All of the staff was so friendly and helpful, especially my lash artist Malia! Malia was so helpful and listened to what I wanted, she had an expert touch and made me feel like a million bucks with my new lashes. I will definitely be coming back and I would recommend to anyone looking for a professional, clean lash studio! read more

I've been going to Nikki for years for brow tinting & laminating. She's INCREDIBLE! She recently suggested permanent makeup (brow tattoo), which I didn't know they offered since it's not on their website. I just got my brows tattooed by Malia two days ago...game changer!!! Worth the time (2 hrs) and money (about $375). #doit read more

Amazing Customer Service!!! The receptionist takes the time to address your questions and even consults with the professionals and/or owner when needed. As for the professional that does my lashes, Nikki does an amazing job; I always get compliments on my lashes. Not only is she gentle, she double checks to ensure my lashes are full and perfect! I will definitely come back as needed to keep my lashes looking great. read more

This update is so long overdue! I've been getting lash extensions for the past few months now and I am loving it! When I made the decision to get extensions again I decided to give Nikki a try. I wanted to try their Enhanced set, with flirty to get a natural look and she did such a great job! I feel that every time I see her I'm wanting more! She's quick and she's very knowledgeable on what my natural lashes can handle or not. I don't leave feeling like my eyes are stinging from the glue either. She certified in doing volume va-va-voom lashes (that's not what they're really called, that's just my expression), putting 5 lashes into one, giving a fuller look!! I personally have a mix of these and single lashes. She also sells the lash and eye cleaner, which I live by. I'm in love and I see her religiously every month. If I don't, my face feels empty, lol. I also love that booking is available on Yelp! Super convenient. read more

Malia. She's the greatest. She's so cute, bubbly and is just such a positive vibe. She does a great job. So good that I only see her. Ever. read more

Nikki is by far the best lash technician I have ever been too. I have gone to her for over the last 5+ years consistently. Before her I went to so many others here. Even more expensive technicians are not as technical, consistent and as fast as her. I am so thankful I found her. read more

So so so happy with the results from RL! First time ever doing a perm and honestly I thought that my lashes were way too short and with my single monolid it would not look good at all. RL did a great job in making my lashes pop! It's only been 45 minutes so I plan on doing an update in a week or more!! read more

I am in my mid 50s and recently new to lash extensions. I have now been to see Krystle 4 times for eyelash extensions, I also had a Hydrogel facial and eyebrow tinting less than two weeks ago. She has been very professional, pleasant, and considerate. She has explained care and maintenance well and seems genuinely concerned about my comfort during the application. I started with classic lashes and she has made changes to give me the lashes look I am striving for. The salon is comfortable, clean, and cute. I am very pleased with the whole experience and I love the look. Thank you Krystle and Lash Love! read more

Four stars for the friendly staff!! However, my eyes didn't react too well to the glue or whatever irritated my eye. The entire time my eyes burned, told the technician and she said it must be the glue bc it was strong, and I understand it happens. The redness didn't appear until the next day I had them on, but one eye felt fine and the other felt like the corners of my eyes were bruised. I've had my lashes done before at a different place, but it didn't burned the whole entire time, and the redness was just mild. It took a total of four days for my eyes to get back to their normal color. Decided to try out Lash Love, bc of the reviews and everyone I seem to know gets it done here and loves it. Unfortunately, it wasn't for me. I guess lash extensions aren't just for me, so I'll just stick to falsies and mascara read more

Lash Love - Eyelash Service Near Me - Honolulu, Hawaii

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I'm a little disappointed/irritated today. I went in for a lash perm and I usually go for the perm/curl versus the lift because it looks nicer to me. At first when I looked at my lashes I was impressed because it looked nice, but then I found out the Mimi left the ends of my lashes off the rod so it didn't fully curl, and she was like oh it's more like a lift, but not really because it curls. And I was kind of thinking ok, but I wanted the curl. I couldn't tell until I got into the car that they actually do look like a lift...a more J type curl instead of the C curl I wanted. And I specifically said that's why I want the curl. To me, the "lift" style is nice and it does make the lash look longer, but to me, I can do that with my eyelash curler. I have a super hard time actually making my lashes curl nicely, could be because they're longer and super straight (think Asian stick straight eyelashes/hair). Now I'm irritated because I did this for a wedding I'm in this coming weekend and didn't want to fuss with falsies, but now I'm contemplating rinsing my face (to not keep the perm) so that I just start over. I don't really even have time this week to get this redone which is even more upsetting. I guess I'm irritated with the fact that I wasn't consulted in this deviation in the process. What made it worse was that I wasn't having a great day to begin with and was looking forward to this. It's almost like this person was telling me I don't know what I want and she knows me better than me! I'm also upset at myself because I didn't realize this in the studio, when we were done. It's not like I able to hold the microscopic mirror myself to look at them. This is why I DIY a lot of beauty things, I just can't trust professionals. Sorry if this seems like I'm overreacting, but I am really upset that this is the first time happening to me when I've gotten perms here a few times already, and I have the wedding coming up. UPDATE 6/24/2019: After they saw my review, I had a slight text exchange with the receptionist and then later last night I got a cal from Nikki who offered to fix my lashes herself. I felt so relieved that she understood (or at least seemed to) my frustration. I'm updating my review to 4 stars because really this shouldn't have happened, but I'm very happy they were able to resolve it. I swear that in addition to not getting what I wanted, I'm pretty sure Mimi left all the glue from the rod (that wasn't fully utilized) on my eyelid for me to peel off. I left another picture to show that. Also, I wanted to shed some light on why this upset me so much. Almost any other beauty service, you can more or less catch the provider doing something wrong mid way, whether it's correctable at that point is up in the air, but when you get your lashes done, you can't see what's happening and you end up placing a lot of trust in your provider, and when they don't go along with the original plan and it affects how you feel about your looks, it can make someone feel really emotional upset. I wanted to justify my earlier rant. read more

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I tried so much to love this salon but my lashes did not last a week. I called and had to reschedule to get my lashes redone spent $185 which is super high for classic lashes compared to other salons. Left a voicemail got no phone call back and had to contact for either refund or 2nd appointment. Went back for the appt and they didn't last not even a week again :(( have to choose another lash salon that has more retention. read more

I went to see Jolie this time and she took the time and effort with my lashes. I can tell she went back and forth to make sure everything was correct and my lashes are beautiful. I loved the fact that she made it a little longer and it was still full. read more

Always come here to get my the lash perm service. They have apprentice specials that are $15 less than the original price. Employees who are starting off within this business usually are the apprentices as they practice and gain experience. But don't let that fool you! They are under the supervision of the owner/long-time employees. Sometimes I even hear them come over to observe their work or talk to them about their work. This makes me feel comfortable when I get my lashes done. The employees are always so nice. Cute decor and a nice clean environment. They always sanitize their hands and even offer you a blanket if you get cold! I've had services done by Malia (who is awesome btw! She took the time to perm my lashes really well, and it became one of the best lash lifts I've ever gotten) and Shinell (who loves to interact and get to know her clients!!). They also allowed me to do a split payment, but only split by cash and credit card. read more