I had such a great experience at The Lash Lounge Westlake! I've never had my lashes done, so I was…read morea little scared, but the stylists were AMAZING and so sweet! My stylist took the time to customize my lashes to exactly what I wanted, and the results are beautiful, natural, full, and so lightweight. Highly recommend if you're looking for high-quality lash extensions in Austin!

To preface, I have gotten my lashes tinted and lifted at a different company before and did not…read moreexperience burning in my eyes, nor shortening of my eyelashes. Very disappointed with my experience here at lash lounge. The technician, Shelby, was silent the entire appointment and explained nothing. Afterward, my eyes were burning and tearing, and I noticed my lashes were significantly shorter. I use a lash serum and normally have long lashes, yet all of them were the same short length. I was never asked for permission to cut my lashes, which I would have refused. Three weeks later, my lashes are already longer than they were right after the service. I will not be returning and do not recommend this place to anyone who does not want their lashes cut.

Anyone reading this, I don't write reviews often. However - when you appreciate a business, a…read moreservice, and a person SO MUCH, expressing it is a MUST! I could not be more happy with my lash extension experience here. Gilda is hands down one of the most incredible humans, period. And with lashes - she is an expert!!! She is fast and gets the lashes nice and full in whatever time frame she has, she is so kind, she pays attention to every little detail and makes sure her customers are happy! I get so many compliments on how well they frame my eyes and face - and that is all thanks to Gilda. 10000/10 would recommend for any occasion, or just life in general!

Maybe it was the fact that these are franchise's and I was not in the same state where I purchased…read moremy membership, but I don't think that should make a difference when it comes to customer service, and the quality of the service provided. The reception was a bit of a cluster. The young lady at the desk seemed very unaware of how the membership worked. Once we got that figured out, she realized that they didn't have enough time to do the services requested on the website. I booked a brow wax and tint appointment along with a lash refill and then a second appointment for my cousin to get a full set. When we arrived, they said they couldn't do her full set because they didn't have enough people working that day. So I gave her my appointment and only had my brows done. It was time for my cousin to get her full bed. We were cold. The stylist had back problems and wouldn't be able to complete a full full set of lashes. The stylist as they call them, waxed my brows. I asked her to clean them up and she went way overboard and trim them way too thin. The tint came out fine. Nothing really mind blowing there. But when it came to doing the cleanup, I was made aware that the salon didn't have tweezers. I'm not sure how you are supposed to provide brow services and not have a pair of tweezers in the entire salon. The receptionist suggested that she had a pair in her car and that she would go get those. I politely declined. In the end, neither myself or my cousin got our lashes done and had to go somewhere else which was not great given I'm paying for a membership. The whole event was very confusing and unprofessional. I do believe that with a little mentoring this place could be a lot better, especially given the area/location that it's in. What salon doesn't have tweezers????

Every morning, when I put on my makeup, I thank God and the universe for Autumn. That woman has…read moreincredible skills. She did my delicate permanent eyeliner with impeccable precision. She's studying to be a nurse and therefore has a healthy understanding of safety and cleanliness, something that is often lacking in the tattoo world. She is an artist and I trust her completely. I refer to her often.

Recently Jared did my first ever lash extensions. I was a little nervous and he was very helpful…read moreabout explaining the process and they turned out so GREAT! I was going for a natural look and I loved them! They made me feel pretty without makeup and when I did wear makeup, not really having to "do " my eyes saved me so much time. His studio is so comfortable and we enjoyed chatting and listening to a podcast during my time there. Can't wait to go back and catch up.

Stacy is an amazing lash goddess! I was so scared of getting lashes and she was super real,…read moretransparent and kind before and during my appointment. I know friends who've been getting lashes for a long while and they were all blown away by my lashes when I told them I finally took the plunge. Definitely recommend!

Stacy was awesome! She was so accommodating to my last minute need. It is much appreciated. My…read morelashes look fantastic !! I will be going back:)

Love Anastasia. She's the best in town. She does the lashes quick enough around 1-1.5hrs and she…read moredoes it gently which is nice

Anastasiia has an expert eye to determine which lash style compliments you the most. These lashes…read moredo not budge which allows me to go once a month. I've tried several lash places and trust me, she truly is the best!

Keri is the very best lash artist ever!!! I love my big sexy lashes! I cannot not live without…read morethem! I have very straight lashes naturally, so they make all the difference. I get compliments all the time on how great they look! Keri makes it easy to book online whenever it is convenient for you. The salon is very upscale and squeaky clean. Keri is very knowledgeable, and I would not recommend going to get eyelash extensions anywhere else in Austin!!

I have had the absolute worst luck with lash extensions. This was the best experience I've ever…read morehad! My lashes look so classic and natural yet full and beautiful ! I can't say enough. Highly recommended! I won't go anywhere else that's a promise! Thanks for restoring my faith in lash art! Xo

First lashes since the pandemic started so I was a little nervous, but confident I'd be safe, as…read morelong as the place and Alex matched what I was reading here in these earlier reviews. First I felt relief that she and Secret Beauty were exactly as read here. Then I felt ecstatic when I saw my new lashes. Looking forward to seeing how long they last and would like to return. She's knowledgeable but calm energy (I need that in my life haha) and her place is comfortable, clean and for while we need it? Covid safe with plenty of natural ventilation. What a relief to find Alex and do beauty stuff again.

I admit I haven't taken very good care of my skin. Today I got a derma-plane treatment from Alex…read more She first cleaned my skin, then the treatment which is painless, then applied a hydrating, nourishing mask with light massage to face, neck & shoulders. My skin glows! Not the least bit red or irritated. My pores are noticeably smaller and no more fine facial hair. I promise to take better care of my face and have already signed up for one of her many options for facials next month.

I had a classic fill done by Julie, the owner, and she was wonderful. You don't encounter many…read moreexpert lash artists these days with over 10 years of experience anymore. She was sweet and professional. The space is quiet and clean. Will definitely go back to her! FYI. She's moving the lash studio to Buda after the end of February 2026.

SAVED ME Parking -…read moretons Entry - wait until receive text at your appt time Space - clean Team - friendly and excellent at brows Omg I had a girl wax and tint my brows elsewhere at ulta so bad that my hubby winced when he saw it! I needed rescue and within hours I was able to be seen (maybe lucked out) but she fixed it. I swear I was scaring people. She adjusted the black tint and removed all the skin tint that was over my brow, she aligned my arches where they should be again and lifted the brow. There were errors from the other girl but she was able to help it SO much that my hubby smiled this time when I came home lol. Will be a repeat customer here. You know when they pencil the lines and line up the arch etc it's serious and professional. So grateful to look back to normal with nice brows whew

I stumbled this spa on Instagram for a $59 LED and hydra mask facial. The communication with the…read morestaff is on point with texts/calls, the receptionist Kelsey is so sweet and helpful. I recommend giving this place a try. They offer many beauty treatments.

Consistently good service. I have gotten laser hair removal, IV therapy and PRF at this location…read more The owners are a little pushy at times but the deals are good. Sometimes I have to wait awhile for service which is why I don't give 5 stars, also for the lack oftransparency with the providers.

Great customer service and the vibe was very nice and relaxing!!!!!!!!! Great prices compared to…read moreother nail salons

RIO did such an amazing job on my manicure! She gave me exactly what I asked for. I very very…read morehappy. Kyle also did a amazing with my pedicure :) Big fan of queen spa!