WOW!!!! Let me break this review into two parts: UV vs regular and Michelle vs other artists. Michelle was my first UV/LED technician. I have sensitive eyes, skin, etc., and the UV process made a big difference in my eye irritation/watering. BIG plus. The longer-lasting benefit of UV is also SO true. Even after three weeks, I have PLENTY of lashes left. I was used to having to fill every 10-14 days, with 14 being a fairly naked eye situation. Now, let's talk all things Michelle!!!! First, she is some kind of pad-placing ninja. She applied the under-eye things so gracefully that I felt no discomfort during placement or the procedure! I've been to at least three other artists, and the pads always bother me. She's also the fastest lash-applier in the history of time. She said she can place 30 lashes in something like 15 minutes (Michelle, correct me if I'm wrong). I'm used to sitting in a chair for at least an hour. We all have busy lives, so Michelle's speed is a major yes. Michelle is also just a fun person. She asked me what kind of music I liked and explained the UV process and various lash types before we started. Her room is comfy, with soothing lighting and interesting decor. Definitely give Michelle and UV a try: I highly recommend both! read more

Have you ever been frustrated with: * How many lashes fall out on day one? * Losing lashes when you accidentally sleep on your face? * How quickly you have to go back in for a refill? * Wondering if your lashes will last through a 2-week to 1-month trip out of state or out of the country? * Never finding an open appointment when you need an emergency refill? * Having to revolve your schedule around your lash artist instead of them working around yours? I'm a super busy mom and entrepreneur, and I tend to take care of everyone else before I take care of myself. That's why I'm so thankful for the UV lashes that Lash Me offers. They last so much longer, which means fewer appointments, and they're very affordable. But the biggest thing for me...is that Lash Me always makes time for me, even when I call last minute. Thank you, guys! I truly appreciate ya. read more

Shelly is tops. She is so fun to visit with while getting your lashes done. Her artistry with lashes is remarkably excellent. Shelly offers the UV LED eyelash experience and if you have not tried the UV LED lashes, you are truly missing out. The UV LED eyelashes stay longer than the normal extension. I can go 4-5 weeks before needing a refill. Shelly is on top of the game and she is professional. Hands down the best eyelash extension professional in Texas. read more

I have been a client of Michelle's eyelash extensions since 2018. March 30th I tried the UV extensions. They are remarkable, so much that I went 5 weeks. The UV is worth it due to the extended time that they look so great! read more

Training for an Ironman means I'm constantly on the move--swimming, biking, running, and sweating every single day. I decided to try UV LED lash extensions, and honestly, I'm blown away. The retention is incredible! Even with daily workouts and long swims, my lashes stay put and still look fresh. It's one less thing to think about in the middle of my crazy training schedule. If you're active and want low-maintenance, long-lasting lashes, this is the way to go! read more

Lash-Me - Eyelash Service Near Me - Austin, Texas

I absolutely love my lashes! Everyone always comments on how amazing they look. Michelle is truly an artist, she able to create any look I'm going for. Whether it's wispy natural lashes or a bold look she is always on point! I honestly feel like I have a new lease on life when I walk out because I look and feel so great! read more

I'm really picky about who touches my face and what products are used on my eyes because they are such a delicate and sensitive area on my face. Shelly did the UV light experience on me and I absolutely loved it I could shower and wash my face right after!! It was calming and easy I slept the whole time. read more

Lash-Me - My wedding photo - Eyelash Service Near Me - Austin, Texas

Michelle is amazing! She was so quick and professional. She is very skilled and talented at what she does. I was beyond happy at what I received for my lashes. She listens intently to what you want. I will be going back. read more

UV lashes are amazing. Got my first done today and I feel amazing! And the service is relaxing and you might take a baby nap cause it's calming cause Shelly is so good at what she does. Been going for like 10 years and this was my first UV experience and I I absolutely LOVE the results. GAME CHANGER FOR SURE!! Highly recommended!! Love you girl! My favorite Lindsey read more

Lash-Me - Eyelash Service Near Me - Austin, Texas

I have been going to Michelle for 6+ years now and LOVE everything she does. But I recently tried the new UV lashes and WOW! These are game changers. Lashes last so long, you can swim right after, head the beach- perfection! I will continue to recommend Michelle and all of her services- but y'all, get the UV LASHES! read more

Michelle has been my lash QUEEN for several years now. Michelle always provides a great experience with amazing end results! I am a full face makeup gal and Michelle always makes my lashes pop in just ONE hour! Thank you Michelle for always keeping me EXTRA glamorous read more

Amazing! I went in for the UV lashes. They are absolutely amazing!!! I was able to go to the pool right after my appt. I'm getting stopped by strangers, asking where I get my lashes done. Michelle you are an beautiful, talented artist! Thank you for making me pretty! read more

Michelle, at Lash-Me, has been my lash lady for years! Extremely knowledgeable and versatile in her variety of lash talents! Whether you want natural, a little more for a wedding, a fun splash of color for an event or holiday, or don't know what you want, Michelle can help you out. I usually do the natural look, and recently tried the new UV lashes. They are amazing! They last longer and look great! Hanging out with Michelle while she does your lashes for an hour or so every few weeks is a bonus treat as well. I highly recommend everyone go to Lash-me for all their lash needs (or wants)! read more

Love my lashes and can't live without them. I've been going to Michelle for about 2 1/2 years and am completely satisfied. A true testament to my satisfaction is the distance I drive to get to her. I live 40 mins outside Austin and I drive specially just to see her for my lashes. If there is ever any slightest of an issue Michelle immediately addresses it in the kindest and accommodating manner. I think with any personal service you pay for communication is the key. Just like a home is a reflection of yourself, it's important we communicate our likings of our appearance. And if we are unsure and want some advice and direction, then that conversation is super important too. Trust me... Michelle's talent is not only creating beautiful lashes....it also lies in her genuine desire and pride in enhancing your beauty to your satisfaction (or your hubby's haha b/c we have adjusted at times to his liking ) with a joyful and caring heart !! Highly recommend! read more

Lash-Me - Lashes by Lash-Me! - Eyelash Service Near Me - Austin, Texas

I was recommend to Michelle by a friend and she is the best! So quick and looking great every single time. Hassle free payment and lots of options to save you time and money. read more

I have been going to Lash Me (Michelle) for about 10 years now...and I live out of town! Totally addicted to eyelash extensions. I am a dedicated customer for life! Her professionalism and sincere care for her clients is why I have stayed with her for so many years and many more years to come! read more

Lash-Me - Before and After. I like the natural look but must have my long lashes. - Eyelash Service Near Me - Austin, Texas

Quality work! Lashes last for weeks. Michelle is so sweet and provides a relaxing atmosphere

Contrary to other reviews I did not have a positive experience here. I've been getting my lashes done for over 2 years now and only scheduled an appt at Lash-Me when I couldn't get an appt with my regular woman. Booking- online booking was easy and directions for the location were easy to find. Professionalism- At my Appt - the woman's hands smelled like cigarettes which is somewhat unprofessional when you know you have to touch a persons face for a living. Would have been helpful if she'd just worn gloves (she didn't during my session). When I paid out she looked up and asked if I would like to tip prior to completing my CC transaction. Their prices are already on the high end of a fill at $70. Lash Expertise- She seemed experienced and knowledgeable with regards to lash extensions and suggested voluminous lashes in a few places to make lashes appear more ample there. She also had colored lashes in her inventory, which I love and took advantage of. She suggested a few ombre lashes and I was very happy with the results. That being said. . . Post Appt Experience - While the lashes looked great at first, I noticed that they were aggressively falling out in the first week and a half . . and I now have 'holes' where lashes should be and they're going all different directions. I will be spending an additional $50 (after only 2 weeks) to get them fixed. :/ for reference i got my lashes done on 11.29 And it is now 12.11 I debated on writing this review, but felt the need to express my frustration after dealing with these crazy lashes day in and day out. Had she been more detail oriented I think i would have had a better result. 12.12 I had my lashes redone by my usual Lash Artist and had her take a photo. The lashes are going in different directions. read more

Michelle and Sam are a wonderful duo. Michelle has been doing my lashes for 9years and I'm very happy every time I go see her. My lashes last and look beautiful. I continuously get compliments on my lashes. Since I am a natural redhead and I don't really have any of my own Shelley works wonders and makes them look fabulous each and every time. I don't know what I would do without her. read more

This is an honest review - I got my lashes done by Michelle yesterday in hopes that her work lived up to her reviews online. I'm new to Austin and wanted to find someone I could trust to do a good job considering lash extensions are on the pricey end... I wish I could say that I'm satisfied but I'm not at all. I've had two previous eyelash technicians in the past whom I regularly went to and always did a phenomenal job. They're full set price points were 125 for volume lashes and I paid Michelle 150 for a set that looks quite honestly like a sub-par at home job done with one of those individual semi permanent lash sets you buy at CVS. I honestly wish I would have done that myself rather than paying 150 dollars for the same look. I am always willing to pay for good work and would have had no problem paying that if the results matched her rates. The lashes were not applied close enough to the root of my lashes (which are blonde) so you can literally see a gap of natural lash between my lid and lash extensions and it looks tacky! Not professional at all!! And since they are applied this way, they twist and flip and don't sit naturally. They are also falling out quite quickly - and yes, I haven't gotten them wet or picked them or slept on them.. they're falling out because of the way they were applied. Also, the room / office she works out of is not relaxing or professional feeling at all. It wreaked of strong perfume and it was quite cluttered. I felt dirty there. And I'm sorry, but if you charge 150 -200 dollars for a service... this includes a cleanly, relaxing and professional environment. Which is NOT what Michelle has as her set up. It's a tiny office in a professional business building downtown. The whole thing is weird and feels very out of place. I should have gone with my gut instinct and left when I saw her work space. I texted Michelle, kindly explaining my concerns asking if she could squeeze me in today to fix them and I haven't gotten a response in the four hours since then. So now, I'm writing this review as a very frustrated client. At this point I would rather remove them then go to a wedding with my lashes like this.. it's a shame. And only makes me realize how lucky I was to have such talented technicians in the past. Of course this could be one unfortunate instance, but first impressions are lasting impressions. I don't recommend and would not go again. I work hard for my money and it sucks when you pay for a service that is less than satisfactory. If I would have gotten a response from her, I would have loved to give her another chance and resolve this between the two of us. Perhaps I didn't explain well enough what I was looking for but I was just really surprised with what I ended up with and not in a good way. It seems like many of my lashes are without any extensions so the entire set was sparse and both eyes were uneven in the number of lashes on each side. It feels like as soon as they start falling out they will be gone quickly as there aren't many in the first place, which is nothing like my previous experiences having lashes. And let me add, I tried to call and Sam (her assistant? Idk who he is) answered and when I told him (very kindly) I'm not satisfied with my lashes he literally yelled "EXCUSE ME!? There is no one better in this town than Michelle." I said okay, I'm not trying to argue with you, I'm just telling you I paid 150 dollars + gratuity for something that I'm not happy with and I was wondering if she could fix them for me today. I'm not calling to complain, I'm just asking if there is anything she can do.. he was SO defensive and aggressive and told me he will have Michelle call me when she can... and that was it. So we will see if she calls, and I will update my review according to how this plays out. UPDATE : Michelle contacted me in a timely manner and addressed my concerns and offered to get me in and have my lashes fixed as well as pay for my parking. She also informed me that the number I texted was a landline so that was my mistake I suppose.. She made it clear than she cares about my satisfaction and wanted to make it right. Which I really appreciate and have added two stars to this review for. Unfortunately I can't get in and have them fixed before I leave for my trip and after my experience with Sam on the phone I felt really uncomfortable returning there. I hate confrontation. So I'd rather just not return and just be refunded in some way, which probably won't happen... ugh. This experience just bums me out. I hate leaving negative reviews.. but sometimes constructive criticism is needed and can be improved upon. read more

Lash-Me - Eyelash Service Near Me - Austin, Texas

It is my first time with extensions and Michelle explained the steps and aftercare very well. I am very pleased with the outcome, she really knew exactly what I wanted even when I admitted I had no clue because I was a first timer. They look so good I was shocked. read more

Lash-Me - I can't stop taking selfies, they go so well with my eye shape. - Eyelash Service Near Me - Austin, Texas

Best lashes in Austin. Hands down. Michelle really has a passion for her work. What makes Lash Me really stand out from everywhere else is that Michelle will really give you "the look" you want, not just a set amount of the same lash. She'll listen to what you want your lashes to look like and then makes magic happen! These lashes boost my confidence so much and I get complimented on them all day long. Even my boyfriend tells me how great they look book with Lash Me and you won't regret it!! read more

Lash-Me - Lashes - Eyelash Service Near Me - Austin, Texas

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Miss Michelle is hands down the best lash tech in Austin! After moving out here 9 months ago... I went to three different salons before finding here... and let me tell you! I have been getting my lashes done for years.. not only is she fast, efficient... but her lashes LAST! And they look good!!! If you need lashes in Austin!... believe me... you want to go to lash me!!!!! read more

Complete disaster. I wish I could go back in time and get my money back. I almost cried when I got back to my car and looked in the mirror. I paid $100 to circle around downtown Austin trying to find a parking lot, spent 45 minutes smelling stale smoke on her, to look worse then I did when I walked in. I've been getting my lashes done for about 8 years. Sadly for me my previous lash expert has moved on to doing hair. I made an apt here after a recommendation from a woman I just met. I wish I'd read the reviews here first!!! Lesson learned.... the hard/expensive way. When I called to book the appointment, the gentleman on the phone was abrupt and defensive when I expressed that it wasn't that great to have to park in another building's parking lot. I wish I'd listened to him when he basically said not to go. My lashes are a disaster. They literally look worse than when I walked in. They aren't even even from one eye to the other. I will have to find a new person ASAP to correct this $100 disaster. It's that bad. She was friendly greeting me in the front waiting room. Once in her 'office,' more red flags as soon as we started talking. I asked her if the gentleman on the phone was her husband. She got SUPER defensive "WHY!?!" Goodness, just asking. My intention was to tell her that he was a bit abrupt/rude on the phone.... but never mind. (Should have walked out). She acted completely shocked, defensive and almost rude when I said I wanted my lashes to look like I have mascara on, kind of natural, but not too long. She spoke to me like I was stupid and like it didn't make any sense. (Should have walked out). I said, "well it's like a spectrum - no false lashes, natural looking/like you have mascara on, all the way to it being very obvious you have false lashes on. While some women look great in that and can pull it off, I cannot." She asked me, "do you want 30?" I paused, expecting her to say more. When I asked, she said "do you want 30, 40, 50?" When I asked again, she said, "do you want 30 on each eye?" I told her my previous lash woman never told me how many she put on. (Should have walked out). She then said she keeps quiet during sessions. OK, you don't want to talk, got it. Sheesh. (Should have walked out). When I say that she reeked of smoke - I'm NOT putting it lightly. As a previous smoker, I 100% get it! But it smelled to me as if she smokes in her house, a lot. I had to take a shower to get the smell off me. It was THAT strong of a smoke smell. I really don't like to leave negative reviews, but this was THAT bad. I obviously would have said something in the moment, face to face or call them rather then write this review here... but I've already experienced their defensive board line rudeness. I was SHOCKED to come on Yelp and see positive reviews. Shocked. Ya'll got lucky! I only wish I'd read all the reviews before I made the appointment. Could have saved myself time today and $100 that is a 100% waste. read more

Lash-Me - As you can see, my lashes don't look great and my right side has way more then left side. =( - Eyelash Service Near Me - Austin, Texas

I have been a client of Michelle's for about 8 years and have always had a consistent, great experience. Michelle takes great care and pride in creating a look that fits you and your style. I always get compliments on my lashes and love how I can maintain a natural look as my lashes make me feel 'made up' without having any make up on. Michelle and her husband Sam are quite the dynamic duo to ensure you have a great experience. If you are even remotely curious about lashes, be sure to book an appointment with Michelle today, you will be so happy your did! read more

I think the business owner's response only reiterates my concerns, but let me clarify. The intention of my Yelp review is to give my opinion of my experience and synthesize the fine print of the website and the membership paperwork. I never stated that all of these policies were not somewhere in writing (although several of them weren't). I'm sorry if the business thinks it unfair that I have highlighted some of the more punitive and negative aspects, but I think it is important for potential customers to know. For most beauty services (hair appointments, nail appointments) people are NOT charged $50 for a missed appointment. If any customers on Yelp are like me, and they lead busy lives where occasionally something pops up 24 hours before an appointment (sick kids, house repairs, a meeting that ran late, got stuck in traffic, etc.) they can expect to pay $50 on top of the frustration they are already probably feeling. In addition, just to clarify, I was signed up for a $35 service. I had to pay $50 for not showing up. She actually PROFITED from me not showing up, because my cancellation fee was more than the actual service. And oh yeah, I also had to pay the $35 for the service I didn't receive, on TOP of the cancellation fee. So she gets $35 minus the cost of supplies if you actually show up to get the service, $85 for doing nothing if you're late or have to cancel within 24 hours. I know of no business that charges a cancellation fee that's MORE than it would have cost to actually go to the appointment. For my first visit I purchased a Groupon for a full set of BASIC lashes for $59 (originally $99) so I did not receive volume lashes the first time, unless they were given to me for free as an incentive to sign a contract. I did not, and would not, pay $200 for a set of lashes that reportedly last only three weeks. I stand by my statement that the lashes I received before signing the contract were not the same ones I ended up getting after I signed, and that I was under the impression that they were supposed to be the same. I still do not see the gratuity policy laid out anywhere on the website/email/paperwork, but I think that it is important for people to know that tip is expected and not included in the price, and that the tipping percentage is based off of non-membership pricing, even if you have signed up for membership pricing. It is just one more thing that makes the "membership" less of an attractive option. It is baffling to me that any business would rather grab a $50 late/no show fee than keep a repeat customer. I'm not a business guru, but I do know that one of the most difficult aspects of building a successful business is getting customers in the door, getting them to come back, and getting them to tell their friends and family. It's equally confusing to me that a business owner would rather post a long-winded argument on Yelp than do the "customer is always right" thing and refund part of the contract cancellation fee, or else just say something diplomatic like "We're sorry we didn't meet your expectations, we'll work on it." But sadly, this is consistent with my experience with Lash-Me. read more

I've been getting my lashes done for about 5 years consistently, without any break whatsoever. Out of those 5 years, Michelle has done my lashes for 3 of those years. I found her on Groupon of all places and have stayed ever since because she is so good at what she does. I came to Michelle with really thick and heavy lashes. I told her this is how I wanted them. (I knew no better!) Michelle did exactly as I asked though. After a few sessions, she suggested I try thinner lashes and many of them. I agreed with her suggestion and it was my best decision I could have made for my lashes. They stay on better. They don't pull out my natural lashes! Even better, they look amazing! What I'm trying to say is that Michelle knows what she is doing. She's been doing this for years! She's trained with the best. She's fast, polite, courteous, and funny! Never a dull moment with her doing your lashes. I highly suggest her to everyone I meet. When people tell me to try their lash studio, I laugh. My lash lady is the best out there read more

Michelle is AMAZING. She does the best lashes and is so sweet, accommodating, professional, and just the best!!!! Could not recommend this place enough! read more

Michelle you've done it again! I LOVE my lashes! You are amazing! And Sam too! And with all the COVID protocols in place, I feel super safe! I look forward to my appointments! read more

Michelle is absolutely wonderful to work with. She has been doing my lashes for five years and I've been always happy with her work. She knows her business and her products. She is also very attentive to her clients and have delightful personality. She delivers high quality service consistently and I always can rely on her magic work. I have my bridal alteration business and work with many young beautiful women. I always get compliments about my lashes and about Michelle work. I recommend Lash-Me to everyone. read more

Love my lashes and can't live without them. I've been going to Michelle for about 2 1/2 years and am completely satisfied. A true testament to my satisfaction is the distance I drive to get to her. I live 40 mins outside Austin and I drive specially just to see her for my lashes. If there is ever any slightest of an issue Michelle immediately addresses it in the kindest and accommodating manner. I think with any personal service you pay for communication is the key. Just like a home is a reflection of yourself, it's important we communicate our likings of our appearance. And if we are unsure and want some advice and direction, then that conversation is super important too. Trust me... Michelle's talent is not only creating beautiful lashes....it also lies in her genuine desire and pride in enhancing your beauty to your satisfaction (or your hubby's haha b/c we have adjusted at times to his liking ) with a joyful and caring heart !! Highly recommend!! read more

Lash-Me - Lash_Me by Michelle - Eyelash Service Near Me - Austin, Texas

Simply FANTASTIC!! I won't trust my lashes to anyone one else. Michelle & Sam are the best! Professional & centrally located. I've been I client for 2+ years. Highly recommend! read more

Michelle is the best hands down! I've always wanted extensions but the whole idea kind of scared me- but boy am I glad I took my friends referral to go get them done! I was in and out of my first session in under an hour and walked out with the best cosmetic investment I have ever purchased. No more mascara and eyelash curlers or having to spend an extra 15 minutes on make up trying to apply fake lashes or making my eyes look awake! I hardly wear much make up anymore thanks to these lashes, which give you such a feminine natural look! I love them so much & getting them applied was almost like visiting a spa; I just about fell asleep listening to Michelle's great music :) she knows exactly what she's doing & w/ this being my first time getting lash extensions I couldn't have asked for anyone sweeter than this lady. read more

Lash-Me - Michelle is the best hands down! I'm in love with my new lashes! 3 - Eyelash Service Near Me - Austin, Texas

I have been going to Michelle for over 5 years now for my lashes and have ALWAYS left happy! She's friendly, quick with her work (out in 30 -40 minutes tops) and her pricing beats anyone in the industry. I don't know about you guys - but I'm not able or willing to spend over $100+ on my eyelashes every time I want them! She also has worked me into her schedule multiple times when I didn't see a time slot available, showing me how dedicated she is to her customers. When her Groupon deals come out, I buy multiple for the year. I use them when I have a special event or when we're headed to the beach where I want to wear minimal make-up. If you're looking for a quick beauty enhancer that makes you feel like a million bucks - Michelle's your girl! read more

If you want out-of-this-world gorgeous lashes then make an appointment with Michelle, owner-operator of Lash-Me, pronto! I have been getting my lashes done by Michelle for years; I get a nap in and leave feeling fabulous. I had been flitting between estheticians until I found Lash-Me on-line. She is fast and talented; catering an array of different styles/types of lashes to your liking - be it au'naturel for everyday or glam for a special event! read more

Lash-Me - I lovemy lashes by Michelle @ Lash-Me! - Eyelash Service Near Me - Austin, Texas

I have been going to Lash-Me for several years now and I would give 10 stars if I could. I constantly receive compliments on my lashes, the biggest and most common compliment being the surprise when I tell them I have lash extensions, "Those aren't your natural lashes? The look real!" Michelle is a master of her craft. She is professional, dependable, and sincerely cares that you love your lashes. After all these years, my refill appointments always start with the same question, "How did your lashes do?". Michelle will make adjustments to accommodate what my natural lashes are doing or to achieve a different look I'm going for...I sometimes like a more dramatic look around special events or New Years :) Very inexpensive for the quality of lashes and level of work Michelle does. I wouldn't go anywhere else and you shouldn't either!!! read more

Michelle is amazing! I have never had my lashes look so wonderful. They feel so light, I do not even know I have extentions on. I can go 3 weeks without a fill. Never experienced that before. Michelle is wonderful. Very experienced and gives proper instructions so lashes last longer. Michelle has the best "bed side manner". She makes you feel very comfortable. I will never go anywhere else again. read more

I have been getting my lashes done with Michelle for over a year now and I cannot tell you how many compliments I receive all the time. I don't wear much make up and Michelle is able to take my short, blonde stubby lashes and create extensions that look natural and not overdone! The best complement I feel like I get is when people just tell me I have beautiful lashes--not extensions-- because they think they are real. They are shocked when I tell them they are extensions. This is also the best value for your money in Austin when it comes to lashes. With a membership price, you are paying a fraction of the cost of what boutique salons charge. I will say there are two things to note, but really do not detract from my experience/review at all: 1. She books up EARLY. You need to book your appointments months out. I guess that is what you get for being only one talented woman with many loyal clients. 2. There isn't any parking. There is a garage attached to the building, but they do not validate. Personally, I would rather drive around for 5 mins and pay the $1 for street parking, but that can be a bit of a hassle downtown-- just be aware if you aren't already downtown for work. read more

I've been going to see Michelle for over 3- 4 years. She does amazing work and I would always recommend her! I'm always getting compliments from random strangers on the street. She works with you to figure out what look you want. Mine has changed over the years, but she is always helpful in listening and guiding me in the right direction. Not only do my lashes always look amazing, but she also has a big heart and is the nicest person I know! I trust her so much I would probably try anything she recommended. Go see Michelle, you will not regret it! read more

I started going to Michelle once my other lash stylist was rude/unprofessional with me. Michelle is the complete opposite. A) some of the reviews say she smells as if she smokes, I have never had that experience with her. She never once has smelled of smoke. She is always very professional. Michelle actually did a way better job than my other lash stylist. She takes her time and gives you a product you will like. If you don't like it she encourages you to be honest so she can give you a product you do like. That being said I have never not liked the lashes she has done. She even suggests switching it up and mixing different lashes to get a better product. I get the 3 D lash membership and she does not sit and count how many lashes she gives you, she just makes sure your lashes are full and look fabulous. She also is super sweet and good for conversation. The parking can be a pain but that's anywhere in downtown Austin. If you are organized and plan accordingly you can find street parking. I was late and she was very nice and accommodating. My lashes last a whole month, I was use to going twice a month. But, I was getting compliments about my lashes a month in when I needed a fill. 10/10 recommend. read more