I had such a great experience at The Lash Lounge Westlake! I've never had my lashes done, so I was…read morea little scared, but the stylists were AMAZING and so sweet! My stylist took the time to customize my lashes to exactly what I wanted, and the results are beautiful, natural, full, and so lightweight. Highly recommend if you're looking for high-quality lash extensions in Austin!

To preface, I have gotten my lashes tinted and lifted at a different company before and did not…read moreexperience burning in my eyes, nor shortening of my eyelashes. Very disappointed with my experience here at lash lounge. The technician, Shelby, was silent the entire appointment and explained nothing. Afterward, my eyes were burning and tearing, and I noticed my lashes were significantly shorter. I use a lash serum and normally have long lashes, yet all of them were the same short length. I was never asked for permission to cut my lashes, which I would have refused. Three weeks later, my lashes are already longer than they were right after the service. I will not be returning and do not recommend this place to anyone who does not want their lashes cut.

Maybe it was the fact that these are franchise's and I was not in the same state where I purchased…read moremy membership, but I don't think that should make a difference when it comes to customer service, and the quality of the service provided. The reception was a bit of a cluster. The young lady at the desk seemed very unaware of how the membership worked. Once we got that figured out, she realized that they didn't have enough time to do the services requested on the website. I booked a brow wax and tint appointment along with a lash refill and then a second appointment for my cousin to get a full set. When we arrived, they said they couldn't do her full set because they didn't have enough people working that day. So I gave her my appointment and only had my brows done. It was time for my cousin to get her full bed. We were cold. The stylist had back problems and wouldn't be able to complete a full full set of lashes. The stylist as they call them, waxed my brows. I asked her to clean them up and she went way overboard and trim them way too thin. The tint came out fine. Nothing really mind blowing there. But when it came to doing the cleanup, I was made aware that the salon didn't have tweezers. I'm not sure how you are supposed to provide brow services and not have a pair of tweezers in the entire salon. The receptionist suggested that she had a pair in her car and that she would go get those. I politely declined. In the end, neither myself or my cousin got our lashes done and had to go somewhere else which was not great given I'm paying for a membership. The whole event was very confusing and unprofessional. I do believe that with a little mentoring this place could be a lot better, especially given the area/location that it's in. What salon doesn't have tweezers????

The very best value for incredible lashes year round! I highly recommend joining as a volume member…read moreand ask for Julie as your stylist! She's very efficient & my lashes look amazing everyday, even between fills! They are extremely easy to book with and even easier to reschedule when you need to! 10/10 love Amazing Lash!

Every morning, when I put on my makeup, I thank God and the universe for Autumn. That woman has…read moreincredible skills. She did my delicate permanent eyeliner with impeccable precision. She's studying to be a nurse and therefore has a healthy understanding of safety and cleanliness, something that is often lacking in the tattoo world. She is an artist and I trust her completely. I refer to her often.

Recently Jared did my first ever lash extensions. I was a little nervous and he was very helpful…read moreabout explaining the process and they turned out so GREAT! I was going for a natural look and I loved them! They made me feel pretty without makeup and when I did wear makeup, not really having to "do " my eyes saved me so much time. His studio is so comfortable and we enjoyed chatting and listening to a podcast during my time there. Can't wait to go back and catch up.

I went to get lash extensions for the first time with Evelyn recently and had a wonderful…read moreexperience with her! She was so kind and answered all of my questions and did an amazing job on my lashes!

Went for the first time ever! Evelyn was so thorough and helped answer all my questions ! She was…read morealso very gentle and delicate Here's a pic of me with no eye makeup , just my new lashes! Totally worth it! Thanks Evelyn! Highly recommend !

Love Anastasia. She's the best in town. She does the lashes quick enough around 1-1.5hrs and she…read moredoes it gently which is nice

Anastasiia has an expert eye to determine which lash style compliments you the most. These lashes…read moredo not budge which allows me to go once a month. I've tried several lash places and trust me, she truly is the best!

Keri is the very best lash artist ever!!! I love my big sexy lashes! I cannot not live without…read morethem! I have very straight lashes naturally, so they make all the difference. I get compliments all the time on how great they look! Keri makes it easy to book online whenever it is convenient for you. The salon is very upscale and squeaky clean. Keri is very knowledgeable, and I would not recommend going to get eyelash extensions anywhere else in Austin!!

I have had the absolute worst luck with lash extensions. This was the best experience I've ever…read morehad! My lashes look so classic and natural yet full and beautiful ! I can't say enough. Highly recommended! I won't go anywhere else that's a promise! Thanks for restoring my faith in lash art! Xo

First lashes since the pandemic started so I was a little nervous, but confident I'd be safe, as…read morelong as the place and Alex matched what I was reading here in these earlier reviews. First I felt relief that she and Secret Beauty were exactly as read here. Then I felt ecstatic when I saw my new lashes. Looking forward to seeing how long they last and would like to return. She's knowledgeable but calm energy (I need that in my life haha) and her place is comfortable, clean and for while we need it? Covid safe with plenty of natural ventilation. What a relief to find Alex and do beauty stuff again.

I admit I haven't taken very good care of my skin. Today I got a derma-plane treatment from Alex…read more She first cleaned my skin, then the treatment which is painless, then applied a hydrating, nourishing mask with light massage to face, neck & shoulders. My skin glows! Not the least bit red or irritated. My pores are noticeably smaller and no more fine facial hair. I promise to take better care of my face and have already signed up for one of her many options for facials next month.

I'm loving the new space in Buda! It's probably one of the nicest lash studios I've visited. It's…read moreso quiet and serene that I fell asleep three times during my session. Julie is very gentle with her technique and was very attentive to my requests. She took notes to make sure she's got everything down. Highly recommend!

SAVED ME Parking -…read moretons Entry - wait until receive text at your appt time Space - clean Team - friendly and excellent at brows Omg I had a girl wax and tint my brows elsewhere at ulta so bad that my hubby winced when he saw it! I needed rescue and within hours I was able to be seen (maybe lucked out) but she fixed it. I swear I was scaring people. She adjusted the black tint and removed all the skin tint that was over my brow, she aligned my arches where they should be again and lifted the brow. There were errors from the other girl but she was able to help it SO much that my hubby smiled this time when I came home lol. Will be a repeat customer here. You know when they pencil the lines and line up the arch etc it's serious and professional. So grateful to look back to normal with nice brows whew

I stumbled this spa on Instagram for a $59 LED and hydra mask facial. The communication with the…read morestaff is on point with texts/calls, the receptionist Kelsey is so sweet and helpful. I recommend giving this place a try. They offer many beauty treatments.

Consistently good service. I have gotten laser hair removal, IV therapy and PRF at this location…read more The owners are a little pushy at times but the deals are good. Sometimes I have to wait awhile for service which is why I don't give 5 stars, also for the lack oftransparency with the providers.

DEFLY a better experience today. Cindy did an amazing job on my Pedi and Sarah an equally amazing…read morejob on my mani. Always Happy to make my way to Austin for these services. At Queen Spa!

Update- I went here to get a full set for Valentine's Day. I came back because this location is…read moreconveniently near me. It was horrible. I was sitting on a chair while for 30 minutes after the technician prep my nails- I would've left but my nails were already ruined by the drill and the tips were on. It took over 2 hours because the technician/ hostess kept leaving and coming back every 5 minutes. I was left with just the acrylic gel for over 10 minutes and it slumped over and made the nails look deformed/ oddly shaped. After one week- two of my nails broke. Please do not waste your money here.