I love going to laser tag, and usually have a great experience. However, this time was a lot different. It started off by my sister and I being put on separate teams (not a big deal) but we saw that a father and daughter had also been put on separate teams too and were looking to be on the same team as well. So we approached the worker and asked her if we could each be on the same team. She said it would be no problem, and she would go right over and switch the numbers for the packs. The game started out, and my sister and I were both situated on the red side, only to find out that when our packs lit up, she was still on the green side. She quickly ran out to get a worker, to see what had happened, and for almost the entire first round she was running around trying to find someone who could actually help her. She then was told to play out the last minute or so of the round as green. Still, not that big of a deal, but annoying to miss almost the entire first round. Once she was switched back over, we realized that both of our guns shot green lasers. This was not ideal, since it looked as if we were in stealth mode from the other team. This caused our team mates to constantly shoot us. The entire game we were literally fighting with our team mates asking them not to shoot us because we were on the same team. This was not even a fun game, because we were being shot from both teams. By the last round, we just stayed by the recharge center, because it wasn't even worth playing. Once everyone had left, I wanted to drop by the front desk, to let them know that these specific packs were shooting the wrong colored lasers, the confusion it caused, and that they should check on it for future players. Once addressed, I was practically yelled at by two of the workers who stated that this was common for some of the packs to shoot different lasers, and that the lasers don't change color in stealth mode, so our team mates should have only paid attention to our pack color. I simply wanted to tell them the confusion it had caused for my team, and they would not even listen to me. Once I tried explaining, one worker completely turned around and he started working on the computer and ignored me. The other girl simply kept saying "Thank you" to get me to go away.
I understand that these packs can shoot different lasers, but it causes confusion regardless of the vest color. The way the workers handled the situation was just incredibly rude. I have been here a few times before, but because of this situation, I will not be returning. There were other ways this could have been handled. read more