I had sweat pants and jeans taken in 18$ a piece they were still too long I brought them back he…read moreasked for another 36 $ shame on this people how the way they run business, they just lost long term customer, I make sure no one I know gives them any business!!! Horrible customer service!!! I would give minus 10 stars

The big guy wouldn't have had his suit if Chelsea Cleaners hadn't come thru at the last minute. The…read moreCovid break had left the trim dingy, the staff at Chelsea Cleaners made it good as new! They're now Santa's favorite elves! No coal for you guys!

They're are the worst ones burn my uggs and don't assume they responsibilities, try to work it out…read morewith them they said no so need to go farther...

My rating is based on the past service I experienced prior to new mgt…read more Have been a long-time customer (for close to 20 years!) and was recently surprised when I went to Nu-Way Sat. 4/2 and the business was under new management. Before bringing any clothes to the new owners, I am very interested in hearing feedback from other customers who've had their clothes cleaned from April 2011 forward.

I came here based on the two glowing reviews -- I'd previously been going to Royal White on the…read moreother side of the 'ville, which offers cheap, somewhat industrial dry cleaning services. Chris Fine is the total opposite - nice, wise-seeming old Asian owners in a tiny, tiny shop. Instead of entering your info into a computer system or even taking your phone number or name, the guy just gives you a slip with a number -- I was skeptical, since 9 times out of 10 at a big dry cleaners I lose/forget my slip. I managed to hold onto it, though, and was rewarded with some excellent dry cleaning -- Chris Fine got out blood, sweat, and wine stains much better than Royal White did (really, don't worry about what I do while wearing dress shirts) and turned my dropoff around just as quickly. Not quite as cheap and paper-only accounting takes it down to 4 stars from 5, but it'll definitely be my new local go-to dry cleaning place.

Tailoring work: 10 stars! Work management system: between…read more3-4 stars. The couple who owns this place is a fantastic tailoring team. I was searching for years, literally, for a tailor who I could trust to do great work at reasonable prices. I've had a lot of clothes ruined by crappy tailors. The fellow has been tailoring for over 50 years (I kid you not!) and has such an excellent understanding of fabric, drape, shape. This compares to other local tailors who have 5-10 years experience. His eye for style and fit is complemented by his wife's perspective- if you get something tailored, make sure both are there to give input. The only catch is that about 10% of the time an alteration may not be ready at the agreed upon date. Plan accordingly- it's worth it. I'd been "saving up" my clothes that need alterations for years before finding this team, and have now spent at least $350 on over 25 pieces in the past year. Every penny was worth it- now my clothes fit brilliantly!!!

These are really good tailors. They hemmed my jeans and they came out perfect. Really good quality…read more I had them redo things other tailors had hemmed. I do dry cleaning there too. Lovely people and great business.

After a horrific experience at another alterations location, the wonderful woman at Chinneys was…read moreable to save my wedding dress. I couldn't be happier or more thankful. She was able to add applique to the front and fix what turned out to be a very difficult bustle. She also spent a generous amount of time helping and supporting my mom while she learned how to bustle my dress. I will continue to bring all of my alterations to this location, reasonable prices, fast service and quality work!

Dry cleaned a suit, and I mean really dry cleaned it - not just the ol' press and pass deal - for…read more$12.50. Plus, it was done the next day on a 1pm drop off. No extra charge. Tack this performance on to a voluntary 10% off the girl's metric ton of to-DC's and the same turnaround time, and you've got yourself a five star cleaner. Kudos!

Chiming in with praise! I have been a customer for about three years and it by far the best cleaner…read moreI have used. They are friendly, efficient and reliable. I moved to Medford around 2005 and used another cleaner just a few steps closer, but the cloths seem to come back dirtier than I dropped them off. Grace is different. Everything is fresh and really clean. Buttons are fixed, hemlines fixed and they even grabbed my laundry bag to clean it too ... free of charge ... just for good customer service. If you care about your cloths, you will have a hard time finding equal service anywhere. A real highlight in Medford Square!

First off, the dry-cleaning we had done here was fine. No complaints…read more But. Rude, rude service. My husband dropped off a few things we needed for a wedding here. He walked over the day before they were due to be ready, just to see if they were done early. He was met with "they'll be done when I said they'll be done." The next day when I went to pick up the clothes, the store was open, but there was no one at the counter. I rang the bell several times, called out, and a few other customers entered the store behind me. Finally, I walked to the back to see if someone was there (my thought being, what if someone is hurt?!) Finally a woman poked her head up and immediately yelled at me "for being in a private area." I'm not asking to be treated like a Queen. But basic decency is something I look for in a local business. With so many options in the Somerville area, we'll take our business somewhere else that treats us with a little respect and cordiality.

I've been going to Fashad at Clevergreen for a few years now and, as the four star rating would…read moreindicate...I'm a fan. Their prices aren't the lowest around, but this is a great example that you get what you pay for; I've yet to have an issue with stains not coming out or clothes coming back from Clevergreen smelling of chemicals like you had them cleaned by a Halliburton fracking operation. The one time there was a mixup with my clothes (actually, I think it was the first time I brought anything to this cleaner...) they went the extra mile to make sure I got my clothes back as quickly as possible, apologized for the inconvenience, and took the charge off my bill. On the negative side, some of the comments I've read about the customer service from folks other than the owner (Fashad) aren't totally wrong. Sometimes when you walk in, there's no one at the counter and you have to wait for someone to come from the back of the shop...and that someone doesn't always seem too pleased. When I weigh the pros and the cons, I think the pros win here. I've had so many challenges dealing with other cleaners that I just don't get from these folks. Granted, they're not perfect, but I think they're sincere in wanting to do a good job and, yes, the screaming Liberal in me loves feeling like I'm doing something good by working with an environmentally friendly dry cleaner, so....maybe I'm a little biased....

This place is wonderful. Everyone is very kind and professional…read more I have been using them for years. Every week. Pants, sweaters, shirts, shorts, jackets, jeans..... everything. All the clothes are done to perfection. Never a problem. Picked up at my home and delivered once a week! Alterations are perfection as well. I have lived in Reading for years and have been to all the dry cleaners in the area. Reading Dry Cleaners has been my all time favorite.

Great service--clothing tailored for a reasonable cost. Excellent service with a week turnaround…read morefor tailoring.

I actually started using Emerald because of the reviews that were on Yelp and I could not have been…read morehappier with the services I've received. I currently live in the Fenway area, which is quite a drive from West Roxbury, but since they pick up and deliver, I said... why not! And I am very pleased with my experiences with them. Definitely will continue services! They provide large reusable laundry bags for pick up and deliver, which is definitely convenient. I actually drove to the store initially to drop off my stuff and they provided me two new bags to take home and use upon delivery. The staff is super friendly and understanding! They actually forgot to give me a few things during my first pick up, but they called me back a day later and apologized for forgetting things. They scheduled a drop off for me right away and I was able to get all that I wanted. Now that's what you call convenience and great customer service. When I received my stuff, it was all neatly folded in large plastic bags and select shirts were put on hangers. I'm impressed with how meticulous the staff is in terms of cleaning AND interacting with customers. Thank you so much. Keep it going!

The site had bad ap instructions, then got it to download eventually, then would not work once I…read morehad it. I went twice to try to get it to work...the concept is good, but you have to make a workable product!