We decided to try their Portage Park location for lunch instead of dinner. Huge disappointment. In fact, we really regretted going to this location (read on fellow Yelpers). We walked in and the restaurant only had one other customer sitting at a table by the front window (a family of four). She tossed the menus at the table without asking us if we wanted anything to drink and disappeared for at least 10-minutes. We looked at the menu briefly. We didn't see any "lunch specials" listed on their menu. Upon her return we asked if they had any lunch specials. She looked at us like we were aliens (as if we had insulted her for asking the question), and she answered us with a sour attitude saying, "No. We don't have lunch specials today." Oh, snap (moving my head side to side)!!! We thought who the heck wants to pay dinner prices for lunch? We thought "how strange" but stayed. However, then she walked away (without asking if we were ready to order after we perused the menu for 10-minutes). WTF! She disappeared again for at least 10-more minutes. My husband and I got up and walked out of the restaurant. We have been to their Lincoln Ave location many times over the years. Whenever my husband is craving a good, tender and flavorful steak, and we don't want to drop the big $$$ at Ruth Chris Steak House and/or Gene & Georgetti's, this is the place where we end up going.
Our experience at their Lincoln Ave location has always been fantastic. The food portions are always incredibly filling. Their steaks are super flavorful and tender. Also, their Lincoln Ave location has fantastic customer service and awesome servers who take pride in what they do.The entire time that we were at their Portage Park location our Server never asked us "would you like anything to drink" or "are you ready to order?" Maybe she was having a crappy day. Maybe she hated her job and didn't care. Maybe she had a stick up her ass, I don't know what her problem was on July 19. BUT, you know what, that's okay because we plan to never return to their Portage Park location. Oh yeah, don't forget to remove that stick, sweetheart. This was a huge disappointment. We ended up going to "La Parrilla" instead. We got fantastic service at La Parrilla (which was lacking here). The food at La Parrilla is worthy of 4-stars. Thank God it wasn't very far from this restaurant, because we were super hungry. Customer service, at this location, deserves a zero. Never again!!! Next time, we will drive out of our way to go to their Lincoln Ave location for lunch or stop in again at La Parrilla. Their Portage Park location sucks and was a HUGE, huge, huge let down!
After reading several other Yelp reviews it seems that they are consistent in one area. What is that you wonder? Customer service is consistently awful. However, I am not surprised, because we experienced it ourselves. If you read all of my other reviews on Yelp you will notice that I rarely give a 1-star review. My husband and I have never walked out of a restaurant. This was our first time walking out of a joint. It was also our last time at this place. Period.
If you want excellent customer service and fantastic, flavorful Colombian cuisine do yourself a favor and head over to "La Parrilla" instead. read more