I have been patronizing Las Casuelas Mexican Restaurant on Sylvan Avenue for the last several months. Las Casuelas is one of the best Mexican restaurants in Modesto and I have been buying food-to-go there one to two times per month. On June 13th, I stopped by and ordered the dish, "Enchiladas Mexicanas." I purchased the food with my debit card. I went home, started eating the food and - to my utter shock - found a large piece of USED CHEWED meat cartilage in my enchiladas that came off the plate of another (dine-in) customer. I was grossed out by the taste. I took it out and was disgusted. I took a screenshot of the used meat, discarded the food and left home to return to the restaurant. Once there, the place was full of customers and I asked to speak with the owner. A few minutes later, a manager came to see me at the front desk. I told him exactly what happened in detail. I showed him the screenshot of the meat to which he took a picture of it. The manager quickly offered to either refund my money or offer me a new plate. I opted for the new plate and asked him to watch over whomever would fix my plate, which he agreed to do. He also offered me a drink as I wait for the food, to which I agreed.
I ordered this dish a few times before so I know what it tastes like and never had a problem with it - or any other plate of food I ordered there before - until now; I told the manager this fact and stated that whomever prepared the first dish will have to be dealt with. He assured me that he would get to the bottom of the matter.
Since that day, I wondered if anything was done about the employee that fixed my to-go plate, and I wanted to find out whether that employee was still working there so I will be better able to decide if to continue visiting the restaurant. So last Friday, June 27th, I paid a follow up visit to Las Casuelas. That was how much I really liked their food. However, at that time there were hardly any other customers there. I spoke with the same manager and asked him what he found. He stated that he spoke with the kitchen employees and that no one put anything in my food - despite the screenshot of the meat/cartilage I showed him in front of all the customers that were around me. I told him I did NOT expect workers to admit to wrongdoing. He stated that none of the preparers chewed meat and put it inside my plate. I told him that "I never said that the preparer chewed food and put it in my plate. I said that the piece came off the plate of another customer that dined in." I told him that the used (chewed) meat/cartilage from another customer's plate posed a public health risk and that there is no telling what (illness, disease) that was in the meat. However, he continued to deny any wrongdoing on any employee's part. The last question I asked him was if they have any cameras in their kitchen, to which he answered "yes." Afterwards, the manager asked me if I were going to place an order. I responded by saying, "Not today, I'm having something else." So, he said, "Sorry, I got to go." I said, "Ok, thank you" and left.
I am NOT looking for any financial or material benefit in writing this review-public announcement and I make it clear that I did NOT make a follow-up visit last Friday for the purpose of requesting and/or receiving any financial (ex: refund, etc.) or material (ex: free food) benefit. I did NOT request anything other than wanting the employee to no longer work at Las Casuelas, especially since the manager answered "yes" to my question of whether the restaurant has cameras in the kitchen to watch what goes on. Since there are cameras in the kitchen there is no way that went on could not be recorded and seen.
The manager's complete denial of everything I said happened with my food to my face was both disrespectful and insulting because in doing so, HE CALLED ME A LIAR! It was disrespectful because he conveyed that I was being dishonest about what happened and concocted the negative experience. It was insulting because he indirectly implied that I put the meat-cartilage in my food myself and lied on his employee(s) so I could obtain some type of benefit. It was also an insult to me as a regular customer. He implied that I could not be trusted to be truthful in my report of a negative experience I encountered with their food for the first time!
What he said made it very clear that he did not deal with the employee that fixed my plate of food and that the person is STILL working there - which answered my question on whether to continue buying food at there. read more