Was a great experience buying my car here. The sales agent Khash helped me and Mike did the…read morefinance. Would recommend to my friends

BUYER BEWARE - unsafe business practices + fraudulent claims…read more Never ever buy a car from Carmatch Auto Group - they do NOT stand behind their guarantee, their word and their mechanic is a snake! Do not let your friends buy a vehicle here, it will be a dangerous decision for the safety of the occupants, your bank account + will cause you to lose faith in small businesses! We purchased a car in May for our 19 year old daughter. We had concerns that the company told us not to worry, that we would be fully taken care of. We told them our concerns and they took $1000 off the car for that day only and offered us a warranty that would cover the issue! We then had another issue and had to have the car towed to their mechanic - who replaced 1 coil and 1 spark plug and they promised this was the problem. Why would you only change 1? It's at the year when they all should be changed. Many texts and calls and have been outright ignored! The problem began again, sane as before! So we paid $800 to get the problem fixed (ie the rest of the coils and plugs changed over). This worked for a week then the misfiring turned into stalling. The company is not willing to do anything although we told them that due to what happened to our friends daughter, that this car must be in tip top shape. So much lip service, so many hallow promises and complete disregard for a persons safety, my child's safety, and disregard to admit they purchased a lemon from the auction! We had a mechanic look at it and the code came up and was clear what the issue was - bmw valvetronic eccentric shaft sensor (see picture). So they tried to bandaid the problem - which is criminal. $90 deductible and only $1000 covered is this warranty they issued for a problem that will cost $3000 to fix? They knew the cost it's a common problem! Unacceptable - disgusting and we are filing with consumer protection BC, BBB of Canada, Vehicle Sales Authority and filing in small claims court! I have never backed down and never will! CTV Vancouver Global National Global BC PLEASE SHARE!

I'm very happy with the customer service by the salesman Darius Tarasiewicz and the GM Shaun…read moreOpenshaw at Open Road Mazda. I've enjoyed the CX-9's refinement and versatility for adventure. We added roof racks and a trailer hitch which have allowed us to create memories in a short time. Neighbors have come over to compliment the CX-9, and both family and friends have loved it. Our previous vehicle that the CX-9 replaced was a Mazda and my other vehicle is also a Mazda. We think we have found the brand for us moving forward. The sales experience at Open Road Mazda and our ownership experience has been incredibly positive so far. Context: I contacted my nearest 10 Mazda dealerships all with the same questions to evaluate the level of service, when I was researching the CX-9. While I will not name specific dealerships, or sales representatives there was wide range of customer service. Some dealerships were not willing to communicate over email, which was imperative to me. I sent several emails to the different dealerships with multiple questions, of which many were not answered or answered with very limited information and sometimes contradictory information. Some of my questions were perhaps uncomfortable such as what separates your dealership from other dealerships/ why should I buy from your dealership. Over the years I have visited several dealerships over the years and have purchased vehicles from 7 of them. I can say with certainty that Darius was the most helpful sales representative. He was flexible in communication with text/phone/email, while being prompt and detailed in his responses. He was knowledgeable and took the time to answer all questions. He did not resort to high pressure sales tactics and offered the best customer service of any of the dealerships. Since Open Road had the CX-9 in the trim and colour I wanted in stock, this was a no brainer to purchase here. When an issue arose with the CX-9 the GM Shaun was able to resolve it. Thanks!

My husband and I recently bought a car( Mazda CX5) at this dealership. We cannot be much happier to…read morehave Simon as our salesman. He was very helpful and knowledgeable about cars, he wasn't pushy and explained all financial option so we could choose the best one for us. Also, the dealership was clean and overall we had good experiences with them. We definitely recommend to check it out. T and C

Beautiful dealership. All the staff is helpful and professional. They went the extra mile to help…read moreme find a vehicle and followed up after to make sure I was happy. I had to wait for new plates and they provided myself and my kids coffee and hot chocolate in their waiting area. Highly recommend.

Everyone is friendly here Clean facility,not as huge display…read morecompared to my previous dealer but still good. Shout out to Keith Loung the guy who help me when im buying my Pathfinder Platinum. Today I went back to get and installed my dash cam... Waiting can be fun there's McDo accross the facility and in the service waiting area there's lots of seats,free hot drinks and water,washroom is clean. In every service appointment car wash is complimentary.(pressure washing is better though) Lets go for Nissan!!

Legacy Motors will make your experience great, I recommend speaking to Mike or Sunny. They are very…read morenice, non-aggressive people who will give you lots of information, and smile, and treat you like a friend. If they can't get you the car you want for the budget you're looking at, they will explain exactly what you need to do, usually this is a personal problem but Sunny helped me even after I didn't purchase the car. I spoke to him many times, and he's always treated me with respect. Even though I didn't buy the car, Mike still came out of his office, shook my hand, and thanked me for even being interested and going there. I was treated like I bought a car, when I didnt.

I got a car through Legacy motors seemed everything was going smoothly. They delivered it quickly…read more Notice a big scratch in the side of cracked rear tail light a chunk taken out of the front tire fluids containers were dry. They did come and get the car to repair everything brought it back in the scratch was still there. They said they would fix the scratch. They asked me to get an appraisal I did and now I've been ghosted ever since I don't recommend in doing business with these guys as you don't know what you get it was the first time me buying anything online I took a chance it'll never happen again. Stephan has been ghosting me ever since after they promised to fix the scratch. Buyer beware of this online car company.

Concern Regarding Extended Warrant Refund In 2018, we…read morepurchased an Acura RDX from Lougheed Acura trusting in their strong reputation. At the time of purchase, we were encouraged to buy an extended warranty. Since the car was brand new, we believed it was a prudent decision and trusted that Acura would guide us in the right direction. We purchased the extended warranty for $2,800, understanding that $800 would be the actual cost and that if we did not use the coverage, we would receive a $2,000 refund after six years. The company you HIGHLY recommended held our money for six years without any interest payments. Unfortunately, because we did not submit a refund request within four months of the warranty's expiration, (we submitted at 5 1/2 months unaware of time frame)we were informed that we are no longer eligible to receive our reimbursement. We are extremely disappointed by this policy, which feels misleading and unfair. Yes, we didn't read the 6 page contract in mini font with the last few few lines saying we needed to apply for a refund within time frame. we trusted our sales re to be providing fair service. It is disheartening that a company we trusted would support an insurance provider that does not prioritize best practices. We have been loyal customers, however this experience has made us feel that your company does not truly stand behind its customers. We urge you to reconsider recommending this insurance provider in the future to prevent other customers from experiencing similar frustrations.

Lemme try sumthin' new . . . ish ! Another product review ! ! After a two decade long hiatus , one…read moreof the most influential imports of the 90s is back . Enter the 2023 Acura Integra . Now made in the states instead of Japan it features a turbo engine and available adjustable dampers , both firsts for an Integra . Mild dislikes include a CVT automatic ( no gears ) and the fact that it's no longer available in an instantly recognizable coupé format . Sad face . Also note pricing of its higher trims not that far off from an EV . Despite all that I'm still so glad an iconic nameplate has been revived and do look forward to drag racing against one in the wild . Just kd .

I have been using this business for a year and a ha,f now and am completely satisfied with the…read moreservice and the price. WOW!! When was the last time someone said that about a mechanic. I highly recommend this business if you own a Volkswagen product as the owner has more than twenty five years specializing with this type of car. Call long in advance for an appointment because they are SUPER BUSY

Always so helpful and honest. Prices are very reasonable and there's nothing better than the piece…read moreof mind of your car being in good hands. I recommend them highly. Thanks joe.

I have owned my 1968 Chevrolet Camaro since 1987 unfortunately I let my car sit since 2008…read more My regular mechanic said he could not work on my car for 6 months, plus 3 months waiting for parts. I used Bruno Automotive in 1994 I was satisfied with their work, I was happy to hear that Buno was able to get my car back on the road, especially since other mechanics didn't want to take on such a project. The bill was expensive, at the same time after reviewing my bill many times, & doing research. My bill was well justified, infact Bruno solved a problem without an extra charge, I guess the problem worked itself out from all the work Bruno Automotive did on my car, which was after I had my engine rebuilt in 1995 my engine lost horse power/it didn't kick in to warp speed when I floor my car going up the cut on the #1freeway heading west. I thought this power was lost forever. I would have paid anything to get my additional horse power back, now it's back without any additional costs. Yippee!! I can't say enough about Colton, Jessica, & Ted, their work exceeded my expectations, I would recommend anyone to take their vehicles to Bruno Automotive. I believe my car is now running better than it did when I 1st purchased my 1968 Chevrolet Camaro in 1987 from Dick Irwin Chev, Olds on Marine Dr North Vancouver. My Car, & I both thank Bruno Automotive very much.

Bruno took care of my car for years. But now Colton Gaudreau runs the shop. He is great, the staff…read moreis enthusiastic and I like Jessica a lot.

Excellent workmanship and timely service. Anthony gave accurate estimates, completed the work on…read moretime.

Excellent service, very friendly, provide good quality body work. Definitely recommend to family…read moreand friends. Keep up the good work Michael.