This was my 1st experience with Kia West and though i did not purchase a Kia, i did get a Lexus…read morefrom their used car lot. I must also say that the exuberance, excitement and overall activity i saw at this dealership was quite infectious and rarely seen at other dealerships. A big shout out to Andy, who was very accommodating and helped us through the whole process. As i was about to drive away in my new Lexus, the low tire pressure light came on. Andy, without any questions, got one of the mechanics to take the car in the garage and remedy the problem. It just needed air. Also, to keep my business the assistant manager promised another free fill up, car wash and oil/filter change. That made my wife very happy. Thanks guys. You won us, Robert P. Raman

I brought in my vehicle to Kia West Service. For a fuel pump issue that they said that it was not…read morecovered under warranty. After bringing the car back I reached out to another kia dealer because in the Carfax it did say that issue was covered under a recall warranty. Ended up getting the vehicle fixed at different KIA STORE. They only seem to care about selling you a car rather then honour the kia warranty on the unit.

My wife and I purchased a 2013 Town and Country. No pressure, friendly service. Our Sales person…read moreGagan was very accommodating and worked hard to ensure we got what we wanted and left happy. The manager Pat was also very friendly and helpful. We had a terrible experience and Maple Ridge Dodge a few years back and were very apprehensive on our next Dealer purchase. Our only issue was the Used Town and Country Vans they have are ex-lease and are not equipped with Bluetooth (Uconnect). When realizing this after we purchased, we were obviously disappointed, as anyone would expect the T&C would be fully equipped. This was a potential deal breaker for us. We were under the impression it would cost 150$ to have the Bluetooth activated. Nope, its more like $650-$800.I don't feel we were misled, more like our sales guy (one year in Canada) was mistaken. Pat and Kathy the Management team serving us were totally understanding of this, and offered to have it activated for us. Anyone who has dealt with any Major Dealership would agree, getting $600-800 out of them after the final price negotiation is next to impossible. Not here, very accommodating and concerned about our experience with Eagle Ridge. The UConnect system should be installed Next Tues. If it doesn't happen, I will be sure to post here again with a lesser rating. For now, very pleased.

I've had two bad experiences with Eagle Ridge GM's service department…read more July 23, 2024 - I was told an oil change would be $99, but when I arrived, they said they only offer a more expensive "bronze package." I later found out an employee was fired for doing this to other customers. June 26, 2025 - I brought my vehicle in to fix a problem. Instead of repairing it, they charged me $178 for what they are now calling a "diagnosis" -- which was never explained to me at the time. I left with the same problem I came in for. They also falsely claimed I "went elsewhere" for repairs, which is untrue. They promised me a refund in writing. I gave them plenty of time, but they have ignored all of my follow-up emails. I've since filed complaints with GM Canada, the Better Business Bureau, and Consumer Protection BC. I do not trust this dealership to work on my car again. If you value honesty and clear communication, go elsewhere.

Do not get the extra warranty for scratches. They do not know how to have it services. They claim…read moreto but it took several people and attempts to get any kind of service. Would not recommend.

Highly recommended dealership! I am very satisfied with their service. Shiv was extremely helpful…read moreand patient, and took the time to help us find the right used car that was a great fit for our family. We also had the opportunity to meet the manager, Nick, who was very kind and welcoming. Overall, it was a smooth and positive experience from start to finish.

Concern Regarding Extended Warrant Refund In 2018, we…read morepurchased an Acura RDX from Lougheed Acura trusting in their strong reputation. At the time of purchase, we were encouraged to buy an extended warranty. Since the car was brand new, we believed it was a prudent decision and trusted that Acura would guide us in the right direction. We purchased the extended warranty for $2,800, understanding that $800 would be the actual cost and that if we did not use the coverage, we would receive a $2,000 refund after six years. The company you HIGHLY recommended held our money for six years without any interest payments. Unfortunately, because we did not submit a refund request within four months of the warranty's expiration, (we submitted at 5 1/2 months unaware of time frame)we were informed that we are no longer eligible to receive our reimbursement. We are extremely disappointed by this policy, which feels misleading and unfair. Yes, we didn't read the 6 page contract in mini font with the last few few lines saying we needed to apply for a refund within time frame. we trusted our sales re to be providing fair service. It is disheartening that a company we trusted would support an insurance provider that does not prioritize best practices. We have been loyal customers, however this experience has made us feel that your company does not truly stand behind its customers. We urge you to reconsider recommending this insurance provider in the future to prevent other customers from experiencing similar frustrations.

Lemme try sumthin' new . . . ish ! Another product review ! ! After a two decade long hiatus , one…read moreof the most influential imports of the 90s is back . Enter the 2023 Acura Integra . Now made in the states instead of Japan it features a turbo engine and available adjustable dampers , both firsts for an Integra . Mild dislikes include a CVT automatic ( no gears ) and the fact that it's no longer available in an instantly recognizable coupé format . Sad face . Also note pricing of its higher trims not that far off from an EV . Despite all that I'm still so glad an iconic nameplate has been revived and do look forward to drag racing against one in the wild . Just kd .

Buying a used vehicle is no!! This event happened about 7 years ago. I wanted to get…read moreit off my chest. I tested a used Subaru Forester that I wanted to buy. I then told them that I did not want the car and would like my deposit back. I had to wait an hour or two. That was unacceptable. The sales manager--I believe--was a bald middle-aged man who did not seem to want to return my deposit and wanted to make me buy the car. Anyway, he said that he had a good deal for me. Then I responded, "what is a good deal?" He did not respond back!! I left that dealership with a bad after taste. How can you make a customer wait that long? If a customer says no, don't keep asking me to buy it. Leave me alone!! I had a disgusting and indelible aftertaste!!

I would like to express my heartfelt gratitude and appreciation for Jimmy Feng and the exceptional…read moresupport he has provided me. Although I purchased my second-hand Subaru from one of his former customers rather than directly from the dealership, Jimmy has continuously treated me with the same care and professionalism as a long-term customer. Every time I reach out with questions or concerns, he is always patient, knowledgeable, and genuinely willing to help. Most recently, today, I encountered a frightening situation where I could not turn off the engine of my vehicle. I was panicking and unsure what to do. When I called Jimmy, he immediately called me back and calmly instructed me step-by-step on how to solve the problem. His quick response and expertise helped me tremendously and got me out of a very stressful situation. In today's world, it is rare to encounter someone with such sincere dedication, professionalism, and deep knowledge. Jimmy's kindness and commitment have made a lasting impression on me, and I felt it was important to share my appreciation with management.

I got my 2002 Toyota Rav 4 from Kabani. It works great and have not had any mechanical problems…read morewith it since I purchased in on Oct 2021. Had a problem with the digital Bluetooth screen installed by a third party through them but Kabani was quick to get it repaired. I would recommend dealing with Eduardo.

I recently accepted a position working in Canada. My first week was busy with acquiring my work…read morepermit, finding a place to live, buying household merchandise, acquiring a SIN (SSN) number, and of course buying a used car. I found a few good deals on craigslist and decided to head over to New Westminster to see several dealerships located on 12th street. I walked thru several dealerships in search for a low priced car, with low milage, at a reasonable price. I didnt have any luck until I walked into Kabani Auto. I had a wonderful experience at Kabani Auto with a gentleman named Raj Sidhu. He was very prompt in greeting me and immediately provided me with his full attention, he was polite and very informative. He assisted me every step of the way from showing me vehicles in my price range, test driving, giving me advice on insurance and I ended up purchasing my used car from their dealership. I am very happy with everything! The car is perfect for me: nice body, nice color, low miles and inexpensive. The dealership is family owned and operated. They treat all their customers with respect and rank customer service above all. You cannot go wrong with Kabani Auto. If you need to purchase a car, then contact Raj. His cell number is 604-809-4985. Let him know you saw my review on yelp and I am sure he will take extra good care of you. Summary: Knowledgeable, Friendly, Honest, and Inexpensive. The perfect dealership if your shopping for a reliable used car. I plan to recommend everyone I know to this establishment, and highly recommend Raj Sidhu for his outstanding communication skills and excellent customer service.

I'm very indecisive and have come into the dealership many times to look at vehicles and they are…read morealways welcoming and willing to spend time with me. We brought our older truck that we were selling and they were prepared to buy it without us buying a vehicle from them, and provided a higher amount than any other dealership. I couldn't be more pleased with this dealership.

Even before purchasing my car from this dealership in 2020, I had been bringing my vehicle to them…read morefor years. I appreciate their honesty, as they never attempt to pressure you into repairs and promptly inform you if an immediate fix is necessary or if you can defer it. When I made the purchase, I felt no pressure to buy. In fact, I felt compelled to initiate the sale, which I enjoyed because I did not perceive anyone attempting to persuade me to purchase the vehicle. I have consistently utilized their services, and when they make an error, I promptly point it out. They rectify the issue immediately and apologize. even if it's a few weeks after the appointment. The only caution I would advise others about this dealership is the wait time. If you intend to service your vehicle here, make a plan to return home or arrange for transportation. They even offer rides to and from the dealership. While I tend to wait between 3 to 5 hours for my vehicle, I am more than willing to wait due to the exceptional customer service I receive and the high quality of work performed on my vehicle. I will never go to any other dealership.

I recently purchased a ford bronco from this dealership. I was apprehensive about getting into…read morebi-weekly payments again so went into this with a lot of thought process. My salesman Ethan was very knowledgeable and put me at ease. He was clear and concise with the payments that I would be looking at but when my credit score was run I was pleasantly surprised that the payments were lower than originally anticipated!! This dealership has an abundant amount of vehicles to choose from. It's clean and new and the staff is friendly.

First and last time going to this dealership, had to wait in showroom for 6 hours just to have…read more4tires put on and a wheel alignment done. Thankgod I was smart enough to ask for quote of cost to be emailed to me because without that, they were trying to overcharge me making it look like I was getting .a deal , Beware of this dealership full of lies and deception.... A Jeep owner from North Burnaby

I'm very happy with the customer service by the salesman Darius Tarasiewicz and the GM Shaun…read moreOpenshaw at Open Road Mazda. I've enjoyed the CX-9's refinement and versatility for adventure. We added roof racks and a trailer hitch which have allowed us to create memories in a short time. Neighbors have come over to compliment the CX-9, and both family and friends have loved it. Our previous vehicle that the CX-9 replaced was a Mazda and my other vehicle is also a Mazda. We think we have found the brand for us moving forward. The sales experience at Open Road Mazda and our ownership experience has been incredibly positive so far. Context: I contacted my nearest 10 Mazda dealerships all with the same questions to evaluate the level of service, when I was researching the CX-9. While I will not name specific dealerships, or sales representatives there was wide range of customer service. Some dealerships were not willing to communicate over email, which was imperative to me. I sent several emails to the different dealerships with multiple questions, of which many were not answered or answered with very limited information and sometimes contradictory information. Some of my questions were perhaps uncomfortable such as what separates your dealership from other dealerships/ why should I buy from your dealership. Over the years I have visited several dealerships over the years and have purchased vehicles from 7 of them. I can say with certainty that Darius was the most helpful sales representative. He was flexible in communication with text/phone/email, while being prompt and detailed in his responses. He was knowledgeable and took the time to answer all questions. He did not resort to high pressure sales tactics and offered the best customer service of any of the dealerships. Since Open Road had the CX-9 in the trim and colour I wanted in stock, this was a no brainer to purchase here. When an issue arose with the CX-9 the GM Shaun was able to resolve it. Thanks!

My husband and I recently bought a car( Mazda CX5) at this dealership. We cannot be much happier to…read morehave Simon as our salesman. He was very helpful and knowledgeable about cars, he wasn't pushy and explained all financial option so we could choose the best one for us. Also, the dealership was clean and overall we had good experiences with them. We definitely recommend to check it out. T and C

They were upfront about everything and made sure I was comfortable with the purchase. Overall,…read morereally happy with the service and the car. Would definitely recommend checking them out if you're looking for a vehicle.

Re: westminster toyota boyd st, newwestminster:…read more We ordered Camry Hybrid XLE in July 2022. We made deposit. Despite several calls, personal visits and emails. We never got our vehicle. the reason was we were buying cash not finance. Because they make more money from Finance than cash sale. Now today I got a letter (attached)from Toyota Canada Inc, saying there is a service recall for the 2023 Camry Hybrid XLE (VIN:4T1B21HK5PU020077). Means vehicle was received by the dealership but never delilvered to us. I was so frustrated and end up buying another vehicle. And very long time to refund our deposit. Talking to my lawyer tomorrow for this harrassment caused.