I feel remiss in not having recommended Shawn Jamieson of Budget for anyone in the market for a…read morecar. Shawn guided me (a nervous wreck) in finding what has been the perfect car for me. This was some time ago but he still updates me and responds to emails. He's a true gentleman...Victoria Joss, Vancouver.

I had only come in to see the vehicle and I ended up driving it away. The service was friendly and…read morereasonable and gave a great deal on my cx5. I highly recommend this car dealership to anyone looking to buy a vehicle with out all the headaches.

excellent quality work and very honest people. I have brought two vehicles here and have been very…read morehappy with the quality of the work, the accurate estimate of when things would be finished, and with the bill. On one occasion the dealership quoted me a large amount to repair something. I brought the truck here and the mechanic found it was some minor issue and saved me about $1200. I believe many other shops would've tried to increase the bill with unnecessary work. 10/10

I have used Granville and Avery Automotive for over 20 years and they continue to impress me with…read moretheir awesome service. Honesty and integrity- definitely! No need for catchy hold messages, they just answer the phone. They always offer ways for me to save, and take the time to explain what should be done with lots of advance notice when possible. I can't imagine trusting anyone else. Mel and his team are the best there is.

Car wash is OK, interior detail is a lazy effort at best…read more The Wash Card is only thing covered, and cannot include detail. Office reception staff are Rude and snobish.

Time estimates were downright duplicitous. Took 3+ hours all said and done but the car was very…read morethoroughly cleaned and looks as new as I've ever seen it, very satisfied with the detailing. Cost was a fraction of what I paid years ago for detailing elsewhere with probably a 4x better job. I went in skeptical of the quality because of the low price ($58) but left very pleasantly surprised with the detailed cleaning.

Have been coming here for 3+ decades. Will continue to do so. Very unfortunate they were doing…read morerenos during my last visit so that I was forced to endure the awful Fraser location service. The familiar faces at 41st know their stuff. Always confirm before performing service, walk me through everything.

Friendly staff. Special thanks to Derek Leow who has been always so helpful, exceeding customers'…read moreexpectations. Thanks!

This was the best decision I ever made in my pursuit of finding a good, reliable car, from an…read morehonest dealer at an amazing price! There are so many slick salesmen out there and you just don't know what places will be safe, where one doesn't buy a lemon and then get no help once the purchase is complete. Rudy at Vancouver Auto Broker was absolutely fantastic! He got back to me in good time - we managed to do it all over the phone and he gave me the list of trustworthy contacts he has in the industry so I could search for my car and then he could do the work of getting a decent price from a reputable dealer. I was in a hurray as my car had died - he made the process so much less stressful and less costly. Got a stellar deal on the car I purchased and am SO impressed with the dealer he sent me to - their service before, during and after the sale. Someone I met on the street about 8 months ago told me about Rudy - said he helped her so much. I had his number from her and then lost it. How relieved was I to find that he was at the end of the phone when I called. If you want experience, connections, a good price, less stress and a reliable dealer with good credibility - please contact Rudy. I wouldn't take the time to write this if this hadn't been such a great experience!

From the owner: best auto broker in vancouver bcread more

I purchased my vehicle from this dealership and have consistently followed all the maintenance…read morerecommended by the company ever since. Over time, there have been multiple issues, but I chose to overlook them with the mindset that mistakes can happen and that sometimes it's better to let things go. However, this time, I can no longer stay silent. Issue 1: When I purchased the car, I was told that the dealership would store my winter tires at no extra charge. Normally, there is a storage fee for tire storage, but the salesperson offered to keep them at the dealership without cost as part of the deal. However, this agreement was never properly recorded in the system, and for the first three seasonal tire changes, I had to repeatedly explain the situation to the service department. I had no other proof, except for a text message from the sales manager at the time, which I had to show like I was begging for confirmation. Fortunately, after a few visits, the service team finally noted this in their records and started handling it without further issue. Issue 2: In the spring, I brought the car in to switch from winter to all-season tires. After picking up the vehicle and arriving home, I noticed that one of the wheel nuts was missing. Thankfully, the dealership was nearby, and I returned immediately to have it installed. But no one apologized. It was treated as if it were a normal, everyday occurrence. Issue 3: Again in spring, I brought the car in for another seasonal tire change. This time, they installed tires from a different trim level. At this point, I began to question whether this was just carelessness or something more intentional. Once again, no apology was given--just the same attitude, as if this sort of mix-up is perfectly natural and acceptable. Issue 4: Interestingly, all the issues I've faced have been tire-related. This final incident happened just a week after the most extensive and expensive scheduled maintenance, including a tire change. I had been told after that service that everything was in perfect condition. But only a week later, I began hearing strange noises from the front passenger-side wheel while driving. At first, I assumed it was a rock stuck in the tire. But the sound persisted and became more disturbing, so I stopped the car and checked. I found a bolt embedded in the tire. Let me be clear: I do not believe the dealership was responsible for the bolt being in the tire. These things happen on the road, and I fully understand that. Once again, I went to the same dealership--Kia Richmond, where I've always taken my car for service. Two hours later, I received a phone call informing me that the tire had been fixed. However, they said they had also checked the wheel alignment and it was off, asking if I wanted it corrected. I agreed, even though I was surprised because just a week earlier, everything had supposedly been fine. When I went to pick up the car, I couldn't shake the feeling that something wasn't right. How could a vehicle that had passed such comprehensive service just a week ago suddenly have alignment issues? I asked why this wasn't detected during the major service. After checking their records, they told me that they hadn't done an alignment check at that time. Why not? First, they said it was optional because it's a complimentary check. Later, they changed their explanation and said the request must have been missed when passing instructions to the technician. That's when I completely lost my trust in this dealership. I no longer know whether their explanations are genuine or just made up on the spot to move past the issue and charge me anyway. As I said earlier, I have always followed the full maintenance schedule recommended by the manufacturer. Many people around me just change the engine oil regularly and leave it at that. But I believed that sticking to the recommended maintenance and building a long-term relationship with one dealership would be better for both my car and for building mutual trust. Now, I can say with certainty: I will never go back to this dealership again. Some may say that other dealerships are no better. Maybe so. But at this point, continuing to spend money while being repeatedly disappointed is more wasteful than giving a new dealership a chance. All these frustrations have also made me question the quality and credibility of all the previous services done at this dealership. Perhaps to someone else, this might be the best dealership they've ever dealt with. But to me, it has become the worst. I'm even seriously considering never buying a Kia again.

DO NOT lease vehicles from them. Terrible Service & Attitude!…read more Leasing a new Niro 2025 wth this dealer since July 2025 but this new vehicle has been broken down TWICE. Major part changed, but and now still being grounded for ALMOST 2 MONTHS since the vehicle is NOT DRIVABLE!!! We requested a new vehicle after the incidents happened twice. But the new GM (Valentin Neag) just advised us to contact Kia Canada for solutions and he said he will do whatever Kia Canada ask him to do. But Kia Canada stated that They have nothing to do with the leasing but only warranty! They seldom get us a call to update. It is me, the client, to keep giving them calls to get status of our car. Yesterday, called them again. I explained to the first lay that our car being grounded for almost 2 months and the manager promised to prioritize our car. She just said "You are not the only car being grounded here!" then she passed to phone to the Service Advisor Pandora Lam. During the phone conversation with Pandora, she kept talking but NEVER listen to me and let me speak. When I asked her "Can you let me talk" She replied "Now?" I also mentioned her coworker promised me the Manager would call me but he didn't. She said that is NOT their responsibility! Totally speechless about the customer service and product quality of Kia Richmond. They're lucky that I can't give ZERO star to leave my comment here!

Thank you Jocelyn for helping us get our first hybird suv!…read more If you're looking for a reliable hybrid vehicle, skip the wait and head to Honda Vancouver.

A service that should have taken 15 minutes max had us waiting over 2 hours. Told us the service…read morewould be $50, left paying $170.00. Genuinely terrible experience. Definitely will spread word not to come here again.

I recently had the pleasure of purchasing a Subaru Crosstrek Touring 2024 from Docksteader Subaru,…read moreand I must say, it was an exceptional experience from start to finish. I cannot emphasize enough how impressed I was with the knowledge and helpfulness of the sales specialist, Mr Daniel Kwetny. My friend had the same customer experience and he referred Daniel to me when I needed a car that is good for four seasons driving in Vancouver. Right from the moment I stepped into the showroom, Daniel greeted me warmly and made me feel valued as a customer. He patiently listened to my preferences and requirements, and then proceeded to provide me with a wealth of information about the Subaru Crosstrek. Because of his solid background in mechanical engineering, his extensive knowledge of the vehicle, from its features to its performance capabilities, truly impressed me. What set Daniel apart was his genuine desire to help me find the perfect fit for my needs. He took the time to understand my lifestyle and preferences, and then guided me towards the Subaru Crosstrek, highlighting how it would suit my requirements. He was patient in addressing my questions and concerns, ensuring that I felt confident in my decision. During the test drive, his expertise became even more evident. He explained the car's advanced safety features and intuitive controls, ensuring that I felt comfortable and informed. It was evident that he had a deep understanding of the Subaru's advantages and its commitment to safety and reliability - especially it's Eyesight and X-mode features. When it came to discussing pricing, Daniel was transparent and forthright. He took the time to explain all the details, making sure I understood the various packages and additional features available. On the day of delivery, staff members of Docksteader Subaru helped me navigate the payments and paperwork seamlessly, ensuring a smooth and hassle-free transaction from car walkthrough, warranty upgrade, insurance and visiting the Maintenance Support Centre. Overall, my experience at Docksteader Subaru exceeded my expectations, largely due to Daniel who assisted me throughout the process. His knowledge, professionalism, and genuine desire to help made me feel confident in my decision to purchase the Subaru Crosstrek. I highly recommend visiting Docksteader Subaru and seeking out Daniel if you're looking for a pleasant and informative car-buying experience. Docksteader Subaru has gained a loyal customer in me, thanks to their outstanding sales staff and commitment to customer satisfaction. I am delighted with my new Subaru Crosstrek and grateful for the excellent service I received.

BRZ or GR86 ? Tough one . They are basically the same apart from some subtle differences in…read morehandling and dynamics, but both are super eager to drift and go sideways . Even newbies like yours truly can easily have some fun and ain't that the best part about " affordable " sports cars right ? Knocks include a still obnoxiously loud cabin and lack of torque when down low on the rev range . Even though the GR branding is somewhat appealing Subaru does have an edge when it comes to interior design hence I'm leaning towards Team Subie :D

This is a pretty big place and can be confusing. One side is all about the parts, the other side is…read morethe used cars? We called to check they have the part before heading here. We went to the office to ask about the part and was told to head to a big tent area and ask the person there for it. The tent was filled with so many motor parts and many more outside. The whole place looked like a junkyard except it was all about automobiles. The broken cars all stacked up and others just waiting to be smashed reminded me of the movie "Cars". The guy couldn't find the part in the tent and we followed him outside to another section filled with engines. He quickly removed the alternator from the engine. Unfortunately the amp was a different one from what we have. We told the staff inside the office. They tried to find some but there was none. They were helpful in telling us to try other auto shops which may have the parts. No hard selling or pressure tactics here.

I Wasted my time coming here only to find that the front desk workers have stick in there butt…read more They Unnecessary attitude and sarcastic behaviour. why ? I see No apparent reason other than being mad that he never finished junior high and hates his life. The prices were also a joke, so expensive that you might as well buy a brand new one , Seeing as it only cost $10 more.

After doing some research on the web I had found CTR. I thought recycling my car was going to be a…read morenightmare, but it wasn't in the slightest. Steve is very reasonable, knowledgable and super friendly. So glad I found this company. I highly recommend him if you are looking to recycle! Thnx again Steve:)!!!

I needed to scrap my old BMW so I called a few places to find the best price and someone who could…read morefinish the gym quickly. I also didn't want to have to pay to tow my car to them. After speaking with a few different companies, I ended up choosing CTR Auto Recycling for my scrap car removal needs. Steve was an honest and friendly guy. He got the job done fast and paid me in cash right away. Also, he gave me the papers I needed for proper documentation. I recommend CTR Auto Recycling. Steve said that they serve most of the lower mainland including Vancouver, Richmond, Delta, Surrey, Langley, Maple Ridge and there might be more that I'm forgetting. Call them if you need to get rid of a car - he pays cash and offers free pick up for the car.