1. Go Richmond Kia

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Richmond, BC

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Go Richmond Kia

2.3 (3 reviews)
Closed • 7:30 am - 8:00 pm
Updated 1 month ago

Services - Go Richmond Kia

Routine automotive maintenance

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Bong's Motors

Bong's Motors

(1 review)

City Centre, Golden Village

Just purchased a car from here and it was a roller coaster ride…read more Started off really good with the sales rep and with a decent price. But then he said some things that were conflicting with the information we were provided with previously (#kms, when we would be able to pick up the car) so we started getting a bit suspicious. Then half an hour before we were scheduled to pick up the car, he calls and says the car wouldn't be ready until 2 hours later. By this point we were more suspicious so we called back and demanded an explanation, but then he told us to come pick up the car at the original time. So now we're thinking that they were just not going to clean the car properly for us or something and everything seemed really sketchy. Now to why I'm giving them four stars. We had a heated argument with the sales rep when we walked in. Tempers were raised to the roof on both sides...who wants to get scammed by a car dealership? However, what really turned my opinion around was how a second sales rep dealt with the situation. He had to step in because the first one needed to go cool off. We were able to have a (slightly) more civil conversation and negotiation. He was reasonable and willing to provide compensation for the miscommunication. I definitely didn't expect to walk out of there smiling but I can honestly say I'm very happy with the purchase and the customer service. I think it says a lot about a company when they can turn an angry customer into a happy one. I do believe they try their hardest to make everyone happy, so I would definitely recommend them!

Go Richmond Kia - car_dealers - Updated October 2026

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