If you read the reviews for other Jim Pattison locations, the salespeople are similar (or at least the one I talked to was, anyway). This was an extremely shady experience, even relative to the low expectations I have when talking to used car salespeople. We started off on a shady foot when I asked for the carfax report they claim to provide on all cars and they texted me the photo of a printout of an incomplete carfax report that was over a year old (the status of the report was "pending", if the report is complete the status will read "complete"). They salesman explained that the report was up to date because they'd had the car on the lot for a year and it hadn't been driven. That didn't explain why they wouldn't give me a complete report and, when I asked for an up to date and complete report, they told me they'd give me one when I bought the car and took delivery of it, which would defeat the purpose of looking at the carfax report before buying. It's also curious that they told me that the car had sat on the lot for a year without being driven because the car had 6000 km put on it since they bought the car and had it inspected at the dealership. If they'd told me that they were using it as a dealership loaner or one of the salesman was driving it, I wouldn't have objected to that, but saying that the car wasn't driven when you put 6000 km on it is a bald faced lie. 30 seconds into talking to a salesman, we have one obvious lie and multiple shady things (incomplete carfax report, unwillingness to run another one until after you buy the car). I won't bore you with what transpired during the rest of the discussion, but it was more of the same. Detectable lies mixed in with statements that would seem suspicious even when not surrounded by lies. read more

I had an excellent time buying a car from here (April 2025) The staff were all immensely helpful in getting everything setup for an easy and stress free experience. Ebi ,our sales rep, was very considerate as well, answering any questions we had. I would definitely recommended them for anyone interested in a new vehicle read more

On December 23rd, (the Friday before Christmas) in the middle of a rare snow / ice storm, tons of road and bridges closed down -- at the same time our vehicle broke down. We got ahold of Michael Peterson and he got an expedited deal done. We started discussions on another (pre-owned) vehicle. We arrived at 6:30pm (they closed at 6pm) and we were on our way a little after 7pm. Brilliant work Michael! read more

I purchased a 2017 vehicle from Jim Pattison Lease from their 4937 Reagent Street location in Burnaby. I got a great price on the vehicle, and they very kindly offered to do a complimentary oil change and help me out with a few small concerns I had. Both Tony Yang and Brent Farley have provided me with great service and I would definitely recommend them. 5/5 stars! read more

I recently purchased a used truck at Jim Pattison Lease in Calgary. The experience was excellent and I think the vehicle is too. The truck was niceIy cleaned and detailed and they filled it with gas too! I was treated very well by Anthony and Amber. It was an easy enjoyable experience. I would buy there again and highly recommend them to others. Thanks! 5 stars! read more

I had a bad experience there. First, the vehicle they sell there are old company vehicles. Those will have high mileage and likely have been driven by many employees. Unfortunately, you cannot expect a discount because of this and you will pay the full value of the vehicle. What really bothered me was the service / salesman there. I made an appointment to view a vehicle, once I got there, neither he or the vehicle was there. I looked at other vehicles and saw one I like. With other dealers, it is quite easy to get a response to simple: will you accept this much for this car. I left, and the first salesman texted me a counter offer, after going back and forth for a full day, the salesman never told me he had nothing in my budget; his tactic was basically to let me hang saying he will talk to his manager and work out a deal for me. finally, they will low ball the value of your trade-in... read more