This place is located at the tip of a corner intersection and the lot is fully packed out the…read moredriveway, so getting dropped off or picked up here can be tricky. There's a ton of cars here but it seems like they share a lot/office with a few other businesses. Not much of a selection so if you're Presidents Circle, don't expect any special treatment. Service is a pretty slow. During pickup it took awhile to do my paperwork, then the guy went outside and started washing my car, that took an additional 10 minutes to wait and the car was all wet, mirrors all spotty when I drove off. When I came to return there was no one at the Hertz desk at all. Someone at one of the other businesses said he would notify them for me. Overall this place is no frills, but centrally located in Vancouver and has good pricing. If on a budget I would consider renting here again.

Roxanne, I'm surprised they even accept cash or bank card. Car rental always takes credit cards…read more Why would you expect anyone to wait beyond the time and delay picking up their kids? Are you paying for their nanny? If not, seriously shut up and learn a lesson.

The 1696 W 1st Ave, Vancouver Enterprise is outstanding!…read more Ankit and his colleague were super helpful when I messed up a booking. A little patience and they came up with a solution that helped get me on my way the same day. I've used this location a few times and is now my go to when I need a vehicle.

Didn't have any vehicles available even though I booked 4 days ahead. They have the…read moreCompany reservation ticketing agents in the US and they don't correspond well with what's happening in the store fronts. Took a 20$ cab ride to pick up my vehicle before heading to Whistler and they didn't have anything ready. Spoke to the Manager about and he said that he'd be willing to put the cost of my cab fair towards my next rental. I just feel bamboozled. It's always great when customer care reaches out but does not follow through. Sent a complaint and have not recieved any response.

TLDR: the process was super smooth, great customer service, fairly new 2025 car with little mileage…read moreand super clean. Would highly recommend if you're landing at YVR airport and need a rental! Pick up location: 9231 BECKWITH RD PICK UP REVIEW: Upon arrival at the YVR airport, i used the shuttle tracker option on the routes.ca website - there's an option to request shuttle pickup and there's also a live map that shows the shuttles location. The instructions were relatively easy to follow. There's different pickup spot for Domestic and International and I just asked someone at the information desk of the airport to help me navigate to the spot. I had just missed the shuttle that arrived, so had to wait another maybe 30mins for the next one. If you're right on time, calling a taxi or uber might be easier for you but a since I wasn't in a rush I didn't mind waiting for the next one. Our driver was quick and helped us load our luggage's into the back. The van is a 7-seater and doesn't really check who hops into the van. So be sure to line up and pay attention when it arrives. At the Routes location, there was a bit of a lineup for 10am pickup. We waited maybe 20mins but the paperwork and getting the car was quick. We signed the waiver and registered our insurance, and had our car with a signed agreement in less than 10mins! It was awesome. All the cars are 2025 models and are well-kept. Our rental car was super clean and full tank was provided. 20250806 _ RETURN REVIEW: We were 30mins late due to traffic, I was so worried we would get charged some sort of late fee. We were not! The process was super smooth in fact - we filled the gas up to full as it was when we picked it up. And parked in then back of the lot as directed by the associate. The inspection was fairly quick and we were sent back to the airport right away on a shuttle and the invoice was sent to my email. No unexpected charges, bill received exactly as expected. 20250812

The shuttle service was extremely frustrating and poorly managed. The website's "Shuttle Status"…read morepage was stuck on "Loading request," so I had no idea when the shuttle would actually arrive. I called the car rental company's customer service twice, and both times I was told the shuttle would arrive in 15 minutes. In reality, I ended up waiting about an hour before the shuttle finally arrived. Once I reached the rental counter, I had to wait another 30 minutes just to complete the check-in process because there were not enough employees. The front desk staff were trying to do everything at once--answer phone calls, check customers in, and escort customers to their rental cars. I understand that staff can get busy, but waiting approximately 1.5 hours just to get through the shuttle and rental process is completely unacceptable. The lack of staffing and poor communication made the entire experience stressful and unnecessarily time-consuming. I hope the company seriously improves its shuttle tracking system, customer communication, and staffing levels. Based on this experience, I would not recommend this rental service.